Singapore Airlines

✅ Verified Review | In September / October 2016 I flew with my wife around the world using in sequence Virgin Atlantic, Air NZ and Singapore Airlines. All in Premium Economy. The principal airline booked was Air NZ and their service in Premium Economy was excellent. Unfortunately our flights from Auckland to London via Singapore were very poor. The standard of Singapore Airlines Premium Economy was inferior to Air NZ and to a lesser extent Virgin Atlantic. Singapore Airlines Premium Economy is marginally superior to Economy class and vastly inferior to their Business Class. During the first hour of my flight from Singapore to London I made my concerns known to the senior cabin steward. He made a mental note but did nothing to show any reparation for the poor service except that he admonished his junior staff for serving wine in clear plastic beakers as opposed to the glass beakers provided alongside the plastic foil-topped water on the food tray. He explained that Singapore Airlines were relatively new to offering Premium Economy class. No welcoming drink, no menu in seating area, alcoholic beverages served in plastic cups, meals of appallingly poor standard, coffee disgustingly bitter, wines of a poor standard. Apparently champagne was available but it was not offered to passengers and I only became aware of it after a chance conversation with cabin staff while waiting to use the bathroom. Singapore Airlines offers very little in terms of Premium service in its Premium Economy cabin service.

✅ Verified Review | I recently flew from Sydney to Tokyo via Singapore in economy class. This was my first time flying Singapore Airlines, and I had high expectations. I am tall, 6 foot 5 inches, so space is paramount for my flying experience to be comfortable. Sadly SQ lacks this. I had 4 different versions of the B777 on this trip, and I found the newer the aircraft, the less space there was between seats. Food was ok, and service was great. Cabins seemed unclean. If you're travelling in Economy, don't expect a great experience, as it seems SQ only cares for it top dollar paying business class passengers. Will stick to my usual choices of Qantas and Garuda Indonesia in the future.

✅ Verified Review | I had a delayed flight from Tampa (on JetBlue), scheduled initially at 4.30pm but delayed to 5.06pm in taking off at 5.35 pm to JFK with a connection flight to Frankfurt on Singapore Airlines at 8.55pm which I of course, missed by the time I got to the other Terminal and through security. I was stranded at JFK a bit after 9.00pm because at the counter at the gate was no one anymore and the tiny booth is only occupied a few hours at odd hours per day. So I called the 1-800 # on my booking confirmation and was told that they would put me on the very next flight at 8.55am, yes the person said am! But as all offices are closed now I will get a confirmation call once they open the next morning! Learned later that they are in San Francisco, 3 hours behind us. So I went back to the other Terminal to the help desk of JetBlue, which had the delayed plane - after more than an hour with several phone calls I finally got a room in an hotel for the night, I finally made it after midnight into my room. The next morning I rushed to the Airport only to learn that there is no am flight ! The flight is apparently daily at 8.55 pm. I couldn't believe what I was told on the phone. I already spent a short night without my luggage or personal belongings and fresh clothes and now I had to sit another 12 hours around. Once the booth from Singapore Airline was occupied at 2.55 pm I told them about my dilemma and he called his supervisor to find out if I could reschedule my flight back from FRA, Germany to JFK : instead of Oct. 03, 2016 to one or two days later because of my lost 24 hours here at the Airport. Nope, nothing to do, because I already have gotten an hotel room for the night ! Unbelievable, I would have slept in a corner at the Airport they would have rescheduled my flight back home? I didn't even get to choose after this ordeal, really? It's a shame that the company is not more flexible or willing to do more for these kind of situations. I'm very disappointed how this was handled.

✅ Verified Review | Ho Chi Minh city to Melbourne via Singapore with Singapore Airlines. Wow there really is - I discovered - not a great deal of consistency with SQ apart from the service routine. HCMC to Singapore I had the best meal on a flight ever. Tender pork in gravy with thin sliced fried potato and onion. Was so good. The entertainment was appalling in that the screen was too dark to even see, even with lighting altered and the screen tilted, blinds down. Anyway we got there safely and being just a 2 hr flight it was fine. Leaving Singapore on SQ 227 at 9.20pm. Full flight. Going through security at the gate itself. Boarded in sections but no one abided by that and they were not enforced which makes for a shambles. Paid for exit row seats. Nowhere to store anything. My husband tried to find an overhead locker but the lady in the aisle two seats down refused to share. Her carry on was horizontal in it and she had another small bag. Got upset when my husband tried to put her bag vertical. Was ignored by FAs. Found somewhere finally, but if you do go for the exit row you will be last off as you can't get back to where your bag is. Nowhere for my handbag. I got it stuffed under my own seat via the front. There was a baby in the infant seats but was really good, very attentive parents, I was impressed. Singapore has got the meal service wrong here too. At 9.20pm you are faced with a proper dinner which a snack would suffice as most have had dinner by then. Breakfast was a roll, muffin and a little bit of fruit. After having such a great experience on the initial trip I felt let down. Still quite good but I felt I could have been with any other airline. I wish there was more consistency. I would still opt for them though at least outbound.

✅ Verified Review | Melbourne to Singapore. The 2013 version of business class is quite an improvement on the 2006. The seat was as roomy and still the class leader, but now it is more flexible: it has more options for reclined seating without going into the full bed routine. Blankets, pillows, etc, are top quality, though no amenities pack as usual with Singapore Airlines, but there's stuff in the nice bathrooms. New 18" screen was fantastic, though I find the range of watching and listening on Singapore Airlines somehow terribly middle of the road and safe. Food and wine with lots of choices and all very good, well plated and thought out. The FAs were responsive and worked hard, they saw issues without being told and dealt with them gracefully. But they were chilly and somehow robotic. Engagement was not on the agenda; it rarely is on Singapore Airlines unless you are in First/Suites. On time, spotless, efficient, and careful with premium passengers.

✅ Verified Review | Full flight Melbourne to Singapore. Older 777 plane. Chose two seats together, there are not a lot of these, but they were great. You expect very little in economy these days as most airlines have made economy a miserable experience for passengers. Singapore Airlines still treats economy passengers with respect and I was so impressed. We boarded in sections in Melbourne, it was monitored carefully with some held back as they tried to "skip the queue" as some always do. Left a little late but not by much. the hot towels before you leave and just before you arrive are a nice touch most airlines have stopped. The seat was wider than most economy. We got a refreshing drink and peanuts shortly after takeoff. Two hours in was a meal. I chose non seafood so my seat was stickered accordingly, I had a fantastic lunch. Quality tender chicken breast in a lovely light soy gravy with perfectly cooked vegetables, hot crispy bread roll, crackers, cheese, water, dessert and real cutlery, Drinks though didn't come out until everyone else got their lunch and I did sit with my tray there till everyone else was done too. No big deal. Entertainment was probably the only thing that they fall down on with not the greatest sound quality. Had a nap after lunch, then a mushroom and chicken pie before landing, All in all the Melb-Singapore flight was pretty well near perfect and we even landed half hour early. Singapore to Hanoi was on an older plane again. Seats had some marks in them, pocket torn and window very scratched. The service was good still, but not quite as good as on the ex Melb flight. The entertainment system again not the greatest but watchable. The food too, another lunch seemed to be lacking both in quality and quantity but was still pretty good. All in all, I thought for economy flights, Singapore provides a better experience than I have had in years.

✅ Verified Review | Perth to Singapore. Very pleasant flight and found seats very comfortable. Found the meal tasty and decent portions. Singapore Airlines is one of the few airlines to offer cognac. Cabin crew were attentive and offered refreshments throughout the flight . Would definitely try to take them again when planning my next trip.

✅ Verified Review | Hong Kong to Singapore. I had high expectations of Singapore Airlines and may be that contributed to feel very dissapointed towards this overrated airline. Majority of people have an pre conception of this airline that is not true. The ground staff in HK is not Singapore Airlines, thereafter when I asked for something as look at my star alliance account they were unable. The plane B777 was old, uncomfortable seats. The food was poor and the IFE limited. Thr flight was late so I had to run from one terminal wing to another to not loose my connecting flight to Delhi. Appalling customer service in India. When searching for flights, Singapore Airlines is ranked as an expensive airline compared to others in the same route. I don't see why, poor service on ground and in the air, old planes, uncomfortable seats and terrible food. Lack of customer service.

Hong Kong to London via Singapore. Very helpful and friendly ground staff at HKG. Flight to SIN was delayed by approx 30 mins due to conditions along flight path. Very new and comfortable cabin on B777, with extremely large entertainment screen and glass panel controller. Delicious food as well as generous refills for drinks/alcohol. Scheduled transfer time was 50 minutes, but as plane was delayed, actual transfer time was just 35 mins. But arrival gate and departure gates are right next to each other, plus security checks are performed right at the gate, minimising greatly transfer time and effort. Therefore transfer was extremely smooth with much time to spare. SQ's A380 cabin was worn out, old and narrower seats with slow-reacting entertainment system. One of the only two toilets for economy on the upper deck was not working and closed, which was extremely disappointing as queues for toilet can be as long as 15-20 mins depending on luck. Upon arrival at LHR, disembarking was slow and walk to immigration from gate was extremely long, which was very tiring after a 13 hours flight. Quick immigration and baggage reclaim.

✅ Verified Review | Singapore to Brisbane on Singapore Airlines on a group of around 40. As a leader of the group, I have requested through my travel agent an aisle seat at the back of my group members so that I can facilitate and coordinate my group easier. I checked in at Changi airport Terminal 3 as the first person in my group. When I told her that I had requested an aisle seat of the back of my group, she rejected with an unsmiling face and said there was no choice of seats for group travel. Throughout the whole check-in, she was smile-less. The check-in was unpleasant. My co-leader checked-in in another counter as the last person in my group. The counter staff was a lady who was more willing to help to look for aisle seat for my co-leader. Onboard, the cabin crew was pleasant and diligent in giving out water/juices in between meals. Seat room was sufficient. Lots of movies available for watching. The meals were average. Apart from the disappointing ground service, I am pleased with the service onboard.