Singapore Airlines

LHR-SIN-CHC and return. Outstanding service food drinks and comfort in business class. Staff excellent attention and politeness with high level of customer care training. Altogether a fantastic experience.

Flew on redemption tickets SQ First Singapore to Seoul and Business back from Seoul. I was very disappointed with the first class. The last time I did First was to New York about 4+ years ago on the ageing 747 that was far better an experience. Pre-flight details were excellent using the Private Dining in T3 Changi. However the food on board was terrible. My wife ordered the Japanese Kaiseki and it was not good. My Wagyu Sirloin was leather tough.However Dom Perignon 2004 did help to wash it down. Fortunately the flight back form Seoul on Business was excellent with good food. I think SQ need to re-look at their inflight food standard outbound from SIN.

Travelled on DEL-SIN-DEL route a couple of times in the last month and though largely satisfied did think SQ standards are slipping a little. Given its always significantly higher priced compared to competitors I found it a little disappointing. As always no complaint on the service or IFE (except once as below) but was very disappointed with the food served on SIN-DEL leg both times (bland and just not tasty). One of the DEL-SIN flights on an A380 was a little worse than others with the IFE system not functioning properly for a large part of the flight. It had to be reset several times before it worked. Moreover the aircraft seemed a little worse for wear compared to the usual SQ equipment with some seat covers coming off and the toilet barely clean. All in all the problems were not significant but could be a sign of SQ becoming complacent on a route on which it has little to no competition.

BNE-SIN-CMB-SIN-BNE in Economy Class. Flew A330 on all legs. Seats were comfortable cabin crew were polite and friendly and entertainment was great. If there was any complaints it would be the lack of leg-room (I am 6ft 2') although it may be more than enough for a shorter person. Would definitely fly with again.

MEL-SIN-KIX return. Outward flights around 30-40% full and close to 100% on the return. Food poor on the MEL-SIN leg but enjoyable on the remainder. Excellent cabin service by friendly proactive staff including numerous water & juice runs on all legs. Return flights both delayed by around 15 minutes due to luggage having to be removed after 'no-shows'. A good selection on the entertainment system although there were some lags and occasional freezing on the flights to and from KIX. The aircraft interiors all seemed to be in good condition and the seating comfortable despite the seat pitch being a bit tighter than I remember experiencing the last time we flew with the Airline.

SYD-SIN then SIN-ZRH and return. The flights over were at Christmas so the leg to SIN was packed. Late departure made for a very tight connection at SIN. Attentive service comfortable seat for a day flight and book the cook worked but the food was ok not outstanding. SIN-ZRH on A380 was quite empty upstairs so very attentive service with the whole back part of the cabin to myself. Toilets seemed to be cleaned after every use although they're the smallest I've encountered in a business cabin. The seat was good but the mattress a bit thin and the weird need to put feet in a small box on one side isn't entirely comfortable. Honestly there are much more comfortable options. IFE wasn't as good as others but a decent selection of movies and TV shows available. I can't say I liked all the advertising on it though. Friendly attentive staff clean aircraft and ok food and entertainment but in my opinion there are better options for far less money.

PER-SIN-BOM. B777-200 on both legs. What can I say about Singapore Airlines? Impeccable service from the minute you board to the minute you get off the plane. Hot towels were served shortly after boarding followed by drinks and dinner. Very courteous and pleasant crew members. Dinner choices on the PER-SIN leg were limited to Pork Stew and Stir fried beef but they were not too bad. Breakfast was served on the SIN-BOM leg with a choice of Indian crepes or baked eggs with chicken sausage and baked beans. The aircraft's are showing signs of ageing though as some PTVs were not working and a couple of seats in the middle row seem to have had reclining problems. Overall a very pleasant experience and it's always a pleasure to fly Singapore Airlines.

CPH/SIN - SIN/CPH economy. Two excellent 12 hours flights good seat comfort staff service superior they walk through cabin with juice and water three times per hour staff provide a good atmosphere and spirit in cabin and at all times kept toilets clean. IFE screens needs update too small and inferior image quality. On flight back to CPH captain made very thorough explanation prior to entering severe turbulence this info made many passengers feel better during the one hour rough ride. Have flown SIA regularly for 35 years still my absolute favorite.

I took 2 flights with SQ in Business Class last week: SQ173 SGN-SIN - main dish was inedible - overcooked. SQ528 SIN-MAA - understaffed business class cabin could not prepare the food in time for half of the passengers 90 min wait between the first and second course.

Generally excellent courteous service but Entertainment system which offers a vast selection of films is the only downside to the flight. I am constantly pointing out to the flight crew out of every 4 flights I take on SIA I will experience problems with the entertainment system on at least 3. If not complete breakdown it is usually a problem with âstuttering (picture freezes and then catches up but cutting out parts of the film in the process) and/or the sound disappearing half way through a film. My family members share my experience. Consequently the problem is systemic and chronic. The fact that SIA does nothing to improve this demonstrates not only a clear lack of commitment to delivering a seamless enjoyable passenger experience but also a lack of consideration for the flight crew who have to spend so much time unnecessarily dealing with passengers complaints. By the way system reboots are a very frustrating and annoying thing for passengers to put up with. But this seems to be the cheap route they have chosen rather than fixing what is patently broken.