Singapore Airlines

Customer Reviews

5 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 1552 reviews
7/10
5 star Skytrax Rating
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10/10

Singapore Airlines customer review

(Singapore)

Singapore to Bangkok on flight SQ970. Check-in was quick and the staff are very friendly. The inflight entertainment was wonderful as it is been updated not long ago there a lot of new movies. The business class seats were great - big and comfortable. I order the book the cook - really good although an average portion. I will definitely fly with Singapore Airlines in the future.
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
9/10

Singapore Airlines customer review

(India)

I am a very satisfied frequent traveler on SQ and this review only covers the way they serve their special meals in general and the inconvenience this procedure causes on short flights. I noted down the exact service timings on a 75 minute flight (SQ959) between Jakarta and Singapore on 4 Dec 14. Flight take off 15.05 special meals service started 15.15 I was served at 15.50 and my tray was taken away at 16.03 when I had not quite finished the meal. If you order a special meal you will be embarrassed to receive it too early when your neighbors have even not received their drinks. The tray-by-tray special meal service takes so much time that those receiving a standard meal have very little time to eat it at least on short flights. In the glory days of Malaysian Airlines (which I almost exclusively flew between 1998 to 2009) somehow they would bring the special and regular meals together so that all passengers were served at the same time. Wonder if SQ could think of some way to reduce the time lag between special meal and regular meal service? This is not a complaint but a suggestion.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
3/10

Singapore Airlines customer review

(United States)

LAX-NRT-SIN with no ground customer service to be found anywhere. The usually short refuelling stop in NRT became an overnight 17 hr delay due to Engine problems. Singapore Airlines held us on the plane for over 4 hrs and insisted on serving us the inflight dinner rather than let the passengers disembark. The hotel provided for Economy class was (Nikko Narita) was rather on the run-down side. First and Business where hosted at the local Hilton and another hotel (Did not catch the name). We had a connection to MDC the next morning in Singapore which we missed. That connection only flies every other day so that we had to stay two days in Singapore over Christmas rather than on our vacation. The biggest problem was that no-one on the phone or the ground staff in NRT could provide us with a new itinerary to our destination. To add insult to injury the first phone representative insisted that my flight had taken off as planned even though I had called almost 3 hrs after the delay started. The second one was even worse in first refusing to help at all as he claimed I had deviated from my booked LAX-SIN itinerary. It was only after some complaining that he finally realized that NRT is indeed on the route. Not that he had any further information to offer after that other than saying I would get more information in Singapore. Once finally in Singapore the representative at the gate who was supposed to have our onward information did not and had us wait for another length of time at the transfer desk in Singapore. There finally I was handed the boarding passes to our final destination and hotel vouchers. I am Executive Platinum with American Airlines and have seen my fair share of breakdowns and delays. However without fail an AA representative on the phone has been able to give me my new route/times within minutes of the official announcement of the delay. Onboard service on Singapore Airlines is certainly better than on AA. That said I will gladly trade in a bit of comfort for the knowledge that I am being taken care in a timely manner if something does not go to plan.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
6/10

Singapore Airlines customer review

(United States)

SFO-HK I was disappointed in the overall experience. It appears to me the airline is cutting corners and not keeping up with the ME carriers. The seat although wide is not particularly comfortable in the seated position. The fully reclined position was better but the bed was hard. They would do well to add a comforter on the sleeping surface to provide a softer experience. They used to provide an amenities kit- no longer. The food too was just not as good as it used to be. If they want to retain their ratings they better spend a bit more on their business class product.
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
6/10

Singapore Airlines customer review

(New Zealand)

Travelled AKL-SIN on the old 777 with the incline bed. There was no topper pad for the seat so very uncomfortable to try and sleep. This is a 10 hour flight so it was not up to scratch. These days you really expect more in Business class. There are also 6 seats across so there is not a lot of room to spread out. The food was only just acceptable but as the flight left at 1am we didn't feel like much anyway. I think Singapore need to review their fares on this aircraft as it was barely a step up from premium economy on other airlines. The way back SIN-CHC is the refurbished 777 with a lie flat bed and 4 seats across. A quite different experience. A lot more room and even though it feels a bit weird to sleep diagonally it was fine. 2 comfy pillows. I had tried to book the cook but I didn't think it had worked online as couldn't see it in our booking but on arriving home found confirmation emails that it had but we didn't get our requested meals on the plane so don't know what happened there. The food was really good anyway. Service was fantastic from the crew in fact it was the best part of the experience. In Singapore they allowed our two sons (21 and 17)who were travelling with us but in economy to come into the lounge as we had 6 hours there which was really appreciated. On both trips the movie selection was dismal and the only amenities given out were a pair of slippers and an eye mask . There were some toothbrushes in the bathroom but they were all out on the way to Sin. This was our 1st time travelling business with Singapore and have to say was slightly underwhelmed compared to our other experiences.
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
4/10

Singapore Airlines customer review

(Australia)

CCU to SIN in the first week of January 2015. Had a seat in Row 36 and as part of the boarding process was made to stand in a queue (one for different sets of rows) for forty minutes. This is a ridiculous ground staff strategy to ensure organised boarding. Considering the flight duration is ~4 hours with a pre 5 a.m. landing the cabin lights were on for most of the flight for catering and duty-free shopping. For a 5-star airline the handling of boarding and the management of the cabin left a lot to be desired.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
10/10

Singapore Airlines customer review

(Singapore)

Flew from Narita to Singapore on an A380 Meal was great service was top notch everything was close to perfection. What makes SQ special is that even if you are seated in coach the crew provides you with business class level of service and try their best to make your flight enjoyable. The only downside is that Singapore Airlines is usually more expensive than other airlines. Yet I am willing to pay more to travel on this airline.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
10/10

Singapore Airlines customer review

(Macau)

Took the A380 Suite HKG-SIN on 19 Dec. Flight departed slightly late but arrived on time. Great service and seat - amazingly comfortable seat. The only downside is the lack of storage. Could only store handbag under the ottoman. IFE choices were extensive and updated. Was given free 15MB WiFi. Pre-ordered Book the Cook's Lobster Thermidor and it deserves its online reputation. The rest of the courses were mediocre - more like Business Class food. Service was excellent as expected of SQ except that the FA forgot to return me my coat at the end of the flight causing me to walk halfway to Arrival only to turn back upon realizing my forgotten coat.
Seat TypeFirst Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
7/10

Singapore Airlines customer review

(Australia)

BKK-SIN-MEL. Of course the service could not be faulted. The main problem we had with our return trip is that we had medium haul 777 and on the way over the much more comfortable long haul product. The medium haul has an inclined bed seat that is far too hard and not at all comfortable whilst the long haul has the fully flat (and deliciously soft) bed- more like a cubby than a bed). It was a bit disappointing. As it was a midnight flight both ways the ides of offering meals just after take off or two hours before landing is a great one but the breakfasts on both trips were terrible on the way home inedible. I know the food in economy is much better.
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
9/10

Singapore Airlines customer review

(United Kingdom)

Heathrow-Singapore-Auckland return Nov/Dec 2014. All four sectors were on the A380 and I had economy seating on the main deck for two trips and on the upper deck for the other two. Smoothest take-offs I have experienced and smooth quiet flights in general. Excellent service from flight attendants who treat you like they want you to fly with them again. They would come back and check on people who had questions or didn't understand how to operate the entertainment system. Adequate legroom and very good entertainment system to help you pass the hours. Most meals were excellent and flight attendants came through at non-serving times to offer snack items. Only minor issues: the entertainment system would lag a bit on playback of films and the tray table/seating areas could use a bit of a deep clean. Otherwise this was the first time I had flown Singapore Airlines in nearly five years and it remains as good as I remember - my favourite airline. Highly recommended.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes