Singapore Airlines

Customer Reviews

5 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 1551 reviews
7/10
5 star Skytrax Rating
Filter Reviews by :
Show
8/10

Singapore Airlines customer review

(India)

Travelled on DEL-SIN-DEL route a couple of times in the last month and though largely satisfied did think SQ standards are slipping a little. Given its always significantly higher priced compared to competitors I found it a little disappointing. As always no complaint on the service or IFE (except once as below) but was very disappointed with the food served on SIN-DEL leg both times (bland and just not tasty). One of the DEL-SIN flights on an A380 was a little worse than others with the IFE system not functioning properly for a large part of the flight. It had to be reset several times before it worked. Moreover the aircraft seemed a little worse for wear compared to the usual SQ equipment with some seat covers coming off and the toilet barely clean. All in all the problems were not significant but could be a sign of SQ becoming complacent on a route on which it has little to no competition.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
9/10

Singapore Airlines customer review

(Australia)

BNE-SIN-CMB-SIN-BNE in Economy Class. Flew A330 on all legs. Seats were comfortable cabin crew were polite and friendly and entertainment was great. If there was any complaints it would be the lack of leg-room (I am 6ft 2') although it may be more than enough for a shorter person. Would definitely fly with again.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
9/10

Singapore Airlines customer review

(Australia)

MEL-SIN-KIX return. Outward flights around 30-40% full and close to 100% on the return. Food poor on the MEL-SIN leg but enjoyable on the remainder. Excellent cabin service by friendly proactive staff including numerous water & juice runs on all legs. Return flights both delayed by around 15 minutes due to luggage having to be removed after 'no-shows'. A good selection on the entertainment system although there were some lags and occasional freezing on the flights to and from KIX. The aircraft interiors all seemed to be in good condition and the seating comfortable despite the seat pitch being a bit tighter than I remember experiencing the last time we flew with the Airline.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
9/10

Singapore Airlines customer review

(Australia)

PER-SIN-BOM. B777-200 on both legs. What can I say about Singapore Airlines? Impeccable service from the minute you board to the minute you get off the plane. Hot towels were served shortly after boarding followed by drinks and dinner. Very courteous and pleasant crew members. Dinner choices on the PER-SIN leg were limited to Pork Stew and Stir fried beef but they were not too bad. Breakfast was served on the SIN-BOM leg with a choice of Indian crepes or baked eggs with chicken sausage and baked beans. The aircraft's are showing signs of ageing though as some PTVs were not working and a couple of seats in the middle row seem to have had reclining problems. Overall a very pleasant experience and it's always a pleasure to fly Singapore Airlines.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
6/10

Singapore Airlines customer review

(Australia)

SYD-SIN then SIN-ZRH and return. The flights over were at Christmas so the leg to SIN was packed. Late departure made for a very tight connection at SIN. Attentive service comfortable seat for a day flight and book the cook worked but the food was ok not outstanding. SIN-ZRH on A380 was quite empty upstairs so very attentive service with the whole back part of the cabin to myself. Toilets seemed to be cleaned after every use although they're the smallest I've encountered in a business cabin. The seat was good but the mattress a bit thin and the weird need to put feet in a small box on one side isn't entirely comfortable. Honestly there are much more comfortable options. IFE wasn't as good as others but a decent selection of movies and TV shows available. I can't say I liked all the advertising on it though. Friendly attentive staff clean aircraft and ok food and entertainment but in my opinion there are better options for far less money.
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
10/10

Singapore Airlines customer review

(Denmark)

CPH/SIN - SIN/CPH economy. Two excellent 12 hours flights good seat comfort staff service superior they walk through cabin with juice and water three times per hour staff provide a good atmosphere and spirit in cabin and at all times kept toilets clean. IFE screens needs update too small and inferior image quality. On flight back to CPH captain made very thorough explanation prior to entering severe turbulence this info made many passengers feel better during the one hour rough ride. Have flown SIA regularly for 35 years still my absolute favorite.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
1/10

Singapore Airlines customer review

(Switzerland)

I took 2 flights with SQ in Business Class last week: SQ173 SGN-SIN - main dish was inedible - overcooked. SQ528 SIN-MAA - understaffed business class cabin could not prepare the food in time for half of the passengers 90 min wait between the first and second course.
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
8/10

Singapore Airlines customer review

(United Kingdom)

Generally excellent courteous service but Entertainment system which offers a vast selection of films is the only downside to the flight. I am constantly pointing out to the flight crew out of every 4 flights I take on SIA I will experience problems with the entertainment system on at least 3. If not complete breakdown it is usually a problem with âstuttering (picture freezes and then catches up but cutting out parts of the film in the process) and/or the sound disappearing half way through a film. My family members share my experience. Consequently the problem is systemic and chronic. The fact that SIA does nothing to improve this demonstrates not only a clear lack of commitment to delivering a seamless enjoyable passenger experience but also a lack of consideration for the flight crew who have to spend so much time unnecessarily dealing with passengers complaints. By the way system reboots are a very frustrating and annoying thing for passengers to put up with. But this seems to be the cheap route they have chosen rather than fixing what is patently broken.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
7/10

Singapore Airlines customer review

(Turkey)

Flew from SYD-SIN-IST Business Class on an ageing 777-200. Aircraft was the same all the way from Sydney to Istanbul. Whilst old the aircraft was very clean and well looked after. Food and Service were very good. The staff were wonderful. The Business Class seats/beds on this aircraft are a little hard compared to seats on other airlines which made it difficult to get comfortable on two night flights back to Turkey. IFE isn't as good as on other airlines or as good as SIA's newer aircraft but didn't affect the journey in a negative way. SIA would do well to offer pyjamas to customers in Business Class in the same way that Qantas do.
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
8/10

Singapore Airlines customer review

(Singapore)

I took Singapore Airlines SQ 609 from Seoul to Singapore on 25 January 2015. The inflight entertainment system on that flight was not working properly and I had to swap to another seat to continue watching my movie. From what I understood from the onboard announcement quite a number of passengers were affected as well.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes