Silver Airways

✅ Trip Verified | This airline has provided some of the most awful customer service I've experienced in my life so far. They strung us along at a gate all day- changing the story and not providing by updates. We waited over 8 hours unable to leave the gate to even eat since we had no information- then finally the flight was cancelled without any actual explanation (along with almost every other flight that day). I was traveling with 2 small children as well. And we had to then get our bags, except that they were lost. The desk people were rude to everyone throughout the experience. The next Day, the new flight was also 2 hours delayed and once we boarded we sat on the tarmac another hour with badly functioning ac in the Florida summer heat. Terrible! Next time I'll pay more to avoid this awful air line. Flight also cancelled on our return trip & had to overnight. 2 previous vacation days wasted because of silver air. Also no functioning ac on any of these planes unless you're in the air- and you may never get in the air if you're taking silver.

Not Verified | Huntsville to Orlando. Booked our flight well in advance, to have them 11 hours before the flight was to leave to cancel! And of course they sent the text message after hours so you couldn't talk to anyone! I called this morning to talk to a Silver Airlines Representive and was told since I booked thru Expedia to call them and they hung up on me! No explanation, no nothing, just hung up! Called Expedia, they will try and refund my money but can't refund my return flight from Orlando because its still a running flight! What? If I can't get there I can't come back? Never again will I ever fly Silver Airlines! Consumer Beware - Customer Service has a lot to be desired. Pay a little more and fly another airline!

Not Verified | I don't leave many negative reviews unless I'm really upset. And they really upset me and my family. Delayed leaving Orlando no big deal. Coming back leaving Eleuthera got to the airport building at 12 for 2:15 flight. Sat out in the heat until 5:30 before they cancelled us and 4 other flights back to Florida. We knew it on Flight Tracker before they told us. Yeah they had to put us up half way down the island. Yeah they rebooked me but flew out of different airport 45 minutes away. Had to use taxis dropped $125 doing that. The "vouchers" they give you were only accepted by the airline that rebooked us and the room at the resort. The meal vouchers and taxi vouchers are worthless nobody wants and doesn't accept them. So we spent an extra day that I didn't really have from work getting back. Some people we met at the airport were on there second day of trying to leave and got stranded again.

✅ Trip Verified | This airline is a joke - I'm not sure how it stays in business. It is habitually late which is verified by many of the local Bahamians and even the Customs staff in the US. Our flight from Marsh Harbour to Fort Lauderdale was over two hours late and as a result we missed our connecting flight to PVD. Had to spend the night which cost me an additional $500 (traveling with a family of 6) plus a lost day of work. Silver would not agree to provide us with a voucher. Please, trust me when I tell you to find another carrier - you'll be glad you did.

✅ Trip Verified | Fort Lauderdale to Orlando. While trying to book with United I was sent to this poor excuse for an airline. They literally don't care that they are so lousy and dysfunctional. Their employees must have to go through training to teach them how to stay calm while being cursed out by annoyed passengers. Once you are at the gate you are at their mercy. Our plane was delayed a few times, and giving passengers updates was not their concern. The plane I was on was filthy and I felt like I was flying in an aircraft that was on the verge of losing a propeller or wing. As we took off (finally) I looked over and another passenger was doing the sign of the cross. Do not fly with these people unless you enjoy sittting at an airport gate with no idea if you will ever make it to your destination. Trust these reviews!

Not Verified | Orlando to Pensacola. My flight was supposed to be from Orlando to Pensacola. I arrived at 4:45 PM for my 6:45 PM flight only to tell me the flight was cancelled because no flight attendants showed up. So now I have an 8 hour drive home, on little sleep, because I have an event early in the morning and staying overnight in Orlando isn’t an option. The company was unapologetic and made no attempts to assist, whether by providing a rental car, etc. Absolutely would NOT recommend!!

✅ Trip Verified | Booked a 7.15 am flight to Pensacola. Got up super early, returned rental car, etc. went to check in to find our flight was cancelled. Zero notification that it was cancelled and even the monitor stated on time. Reason: no pilot. I’m a nurse. Could y’all imagine showing up to the hospital and me saying. Sorry. No nurse today. No. We take extra patients, we work extra shifts etc to meet the needs of our customers. The best they could get us was an arrival in Pensacola at 5.25 pm tonight. So here we sit with our luggage that we can’t even check in until 2 hours prior to departure. Happy first day of vacation. Thank you Silver Airways our hard earned vacation day at the airport was great. While in line I heard this is typical of this airline.

Not Verified | Orlando to Key west. Our fight was delayed because of weather last night 6/9/19 just want to say the girls working to get everyone on the flight were fantastic. So was our pilot what a nice guy thanks for getting us back to Key West safely. If my battery in my car was not dead when I got to it it would have been a perfect night. Thank you

✅ Trip Verified | Fort Lauderdale to Key west. Worst airline ever! Our flight was delayed over an hour from Fort Lauderdale to west palm, but the board kept showing “on time”. No weather conditions, plane was sitting there for hours. No info. The staff didn’t have a clue what they were doing. Once we started to board, they said “oh sorry, wrong flight”. It was a disaster. We literally got on the flight and didn’t know if we would make it to the right destination. The flight attendant actually made a joke that we were going to Cancun. She got it! Coming home we are now delayed an hour so far, I’m sure it will continue throughout the night. Epic failure of an airline. Never again!!

✅ Trip Verified | Worst travel experience ever and I travel a lot. This was my first and last time using Silver Airways and/or Priceline to book. Due to an accident I was in on the way to the airport, I was too late to check in for my outbound flight. They would not make an exception despite being at the airport in time to still catch the plane. I rented a car and drove 4 hours to Ft Lauderdale. Then when I tried checking in for my return flight, it was cancelled. I was told it was forfeited for being a no-show without notifying them even though I stood at the counter with two of the workers. They told me I had to call Priceline to get the flight reinstated and Priceline told me I had to call Silver. I spent all day on the phone with both and got nowhere. I ended up having to rent another car to drive all the way back to Tampa that evening. They will not give me a flight voucher even for the return flight. I did everything I could that day and nobody would help me. So I spent over $500 total for a flight ($350) and rental cars, and spent 8 hours driving in one day.