Silver Airways

Not Verified | Fort Lauderdale to Pensacola. Very disappointed in this airline. I flew round trip and I did not see them get not one flight out on time. One hour to 2 hours delay. Not being informed until after departure time has passed. The staff at check in also act like they have no clue how to do there job like they are all in training. I had to deal with this experience leaving Pensacola and returning. I will not choose silver airways again.

✅ Trip Verified | West Palm Beach to Marsh Harbour. This is by far the worst experience traveling in my life. We have been held here for 24 hours with excuses that the plane is broken, the pilots are resting, the flight crew is on its way, we are getting another plane, to we aren’t really sure if we can get you there. The corporate office is literally a group of useless individuals giving people false information. I would start at the top down and fix this before these poor people are out of jobs due to their performance. The only reason this airline is still here is due to supply and demand. Do not use them. Read the other reviews.

✅ Trip Verified | Key West to Fort Lauderdale. Flight was delayed an hour for no apparent reason, In absolutely clear weather. This was from key west to Fort Lauderdale. Then, traveling from Fort Lauderdale to Tallahassee our second flight of the day, flight was supposed to depart at 5:20. Ended up not departing til 7:26. Reason the pilot gave: “yeah, we got tied up in the Bahamas”. Aka, biggest load of BS ever. Again, the weather was completely clear. Was supposed to Land in Tallahassee at 7:25, ended up being 10pm. Not happy at work today. You get what you pay for. Still, not even cheap considering our flight was $368.

✅ Trip Verified | Fort Lauderdale to Orlando. We landed in the FT Lauderdale Airport on JetBlue to catch a connecting flight. We are flying from FT Lauderdale to Orlando. Flight was supposed to leave at 6:55pm and it is now 8:23pm and we have not taken off and have no updates. The board is still reading On Time 6:55pm. I understand there is bad weather but when you can’t update people of what is going on then there is a problem. All attendees don’t know what is going on.

Not Verified | This was by far the worst airline we have ever flown. Flight was delayed 6 hrs due to “weather”, meanwhile every other airline came and went seamlessly. Many asked when the flight will depart and the answer was never clear. They would come on the announcement and announce boarding in 15-20 minutes. Then 40 minutes later say due to weather it will be pushed to 8:00 - ultimately finding out the reason it was pushed back was not due to weather but because they were waiting on a flight attendant. The airline has learned if they say due to “weather” they do not have to provide amenities or ticket refunds to the guests.

✅ Trip Verified | Tallahassee to Tampa. Easily the worst airline ever. Both flights delayed over 4 hours. In beautiful weather, they are already delaying flights 6 hours in advance. This tells me they are running by the seat of their pants and don’t have enough planes that are working. None of the workers know what’s going on and even when they do, they forget to tell you updates. “Oops forgot to add another hour to your delay”. Don’t fall for the Cheap fares... it comes at a huge cost and you will be held hostage. Good luck with customer service. Next time I will drive instead of flying with this circus show.

✅ Trip Verified | Tallahassee to Tampa. This was the worst experience that I have ever had with an airline. The flight you Tallahassee was delayed 30 minutes without any notification. The return to Tampa was scheduled to depart at 6:05PM the same day. The flight was delayed 4 times with a total of 5 hours delayed. We did not receive any alerts to inform of delayed. They gave. I reason for any delays and when I went to ticket agent they insisted that I contact reservations. After being on hold for quite a while I was told they could not offer any explanation or compensation and I needed to speak with ticket agent. I would not fly Silver Airlines ever again. I have spent 10 hours at this airport and could have driven home in 4 1/2 hours!

Not Verified | Tallahassee to Boca Raton. Worst airline experience ever! No notifications at all about anything. Severely late flight departures and return was cancelled. Terrible customer service. Still trying to get a refund for my cancelled flight. The only positive thing I can say is the pilot landed us smoothly and safely. Which of course is most important.

Not Verified | Daytona Beach to Bahamas via Ft Lauderdale. I can understand having delays when there is bad weather, this airline cannot seem to show up on time, ever. The staff seemed nice enough but, they don't have any issues with just leaving you sitting in the airport for hours upon hours upon hours. We were delayed 5 hours on our flight to our vacation destination and then coming back, we were delayed again another 2 hours. If that's not bad enough, my luggage ended up in Pensacola FL instead of Daytona. I was told that it would be returned to me the next day. Someone would call and they would deliver it to my home. That never happened. No customer service number to call. The one number I was given to call and get an update on my luggage, no one answers. The other number I finally found just keeps you on hold until you can't stand the music any longer. I give them a zero, big fat zero. You can't get a hold of anyone. They have a website with a form that has questions you can't answer in order to submit your complaint. It wouldn't matter anyone, it says plain as day they can take up to 60 days to reply. Thanks for nothing Silver Airways. I will never fly with you again. The worst customer service I have ever had.

✅ Trip Verified | Literally the worst airline ever. Said there was a delay in our flight to key west when we arrived at the airport. Thinking we had a four hour window, we left the airport to grab breakfast and were back in an hour and a half. Meanwhile with zero communication the flight reverted and left with all our luggage and only other flights out all booked. This was a birthday weekend 4 months in the planing. and I had to spend $300 to purchase a ticket on another airline and leave 6 hours later. Tampa Friend couldn’t afford to buy another ticket and went home. Now at key west airport for return flight. Flight delayed two hours. Sitting in an airport again for hours because we don’t dare leave.