Scoot

Customer Reviews

3 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 492 reviews
5/10
3 star Skytrax Rating
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9/10

Scoot customer review

(Australia)

Value for money! Paid for the extra leg room and it was worth the extra. The food was simple. Suggest passengers eat a good meal before boarding and take snacks. Suggest passengers take a warm jumper or rug because it can be a bit cool. Cabin staff were smartly dressed and friendly. Take a book Kindle or other entertainment.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment N/A
Value For Money 12345
yes
10/10

Scoot customer review

(Singapore)

SIN-SYD-SIN in Nov 2012. Sat in rows 24 D-G and 25 D-G to and fro. Paid $30 more per seat per person per way. Decent leg room. Satisfied with their service. Served food 4 hours after take off at 2am which was just right. The food was piping hot. The crew were polite efficient and professional. The aircraft was clean and new. The crew will periodically inspect the toilets to ensure cleanliness. Will definitely travel with scoot again. Scoot has full cost carrier service at the price of a budget airline!
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment N/A
Value For Money 12345
yes
9/10

Scoot customer review

(Australia)

We had better service with Scoot than on full cost airlines the planes were clean and the cabin staff attentive. Paid extra for yellow seats at rear of plane and would do so again. No complaints whatsoever and we will definitely fly Scoot again.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment N/A
Value For Money 12345
yes
7/10

Scoot customer review

(Singapore)

Recently travelled SIN-TPE-SIN. Managed to get the promotional fares on their recently launched new route. Poor legroom and seat space but bearable for a 4hr flight. The Air-conditioning was too cold both ways. Cabin crew was amateurish but efficient. Flight to TPE was full but only 60% on the way back. Overall good value.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages N/A
Inflight Entertainment N/A
Value For Money 12345
yes
10/10

Scoot customer review

(Australia)

OOL-IN in Economy having traveled with Scoot on four previous occasions. Boeing 777 is comfortable clean and has enough overhead storage. Economy seat is sufficient and comparable to other low cost carriers. Food was not purchased as I prefer to eat before and after a flight on LCC. Drink prices are reasonable. Staff were very attentive friendly and were on the go for duration of the flight.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
5/10

Scoot customer review

(Australia)

Travelled from SIN-OOL 2 days ago on a 777 and were not impressed. The seats were very hard and had no head rest! The cabin service was almost non existent and the food was inedible. The water is $4 for a 330ml bottle which is outrageous. The call buttons kept going off all night. However planes are new and clean.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
7/10

Scoot customer review

(Australia)

Managed to obtain really good priced tickets from SYD to SIN and back. 10 seats across on 772 which is pretty tight. Flight out on time departure and early arrival. Flight back early departure and arrival. OK for daytime flight but on the way back overnight very uncomfortable and impossible to sleep despite paying more for extra legroom seats.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages N/A
Inflight Entertainment N/A
Value For Money 12345
yes
3/10

Scoot customer review

(Australia)

SYD-SIN-SYD and would not use Scoot again. Our 7 year old daughter found the seats a great size but my size 8 wife and my average size were very uncomfortable. There were no comforts. No entertainment system without paying no drinks without paying (water was $4) no fold-out head rests no blankets ($12) no pillows ($10) no foot rests the seats were smallest imaginable (they ask you to pay more once on board if you want to move up to the yellow seat). The staff were polite and sweet. The meal we purchased was unappetising. Plane was new and the landings were very smooth so as far as safe flying I cannot complain but the level of comfort was surprisingly low.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
8/10

Scoot customer review

(Australia)

Singapore-Gold Coast Oct 11th. Departed and arrived 10 min late due to Tech fault. Check in reasonable although strange - check in staff collect passports whilst waiting in check in line and take to document counter for processing then return to pass and direct you to check in counter. This in my opinion slows down check in. Meal service started 1.5hrs after take off pre booked meals served first however they start from row 21 and take a further 1.5hrs to reach seat 61 where I sat - the meal was cold and inedible. Economy blue seats leg room okay however I paid extra for Super seat (well worth the payment). Rows 61-64 are definitely the best - a larger seat and more leg room than other Super seat. Apart from food a good budget airline. Staff extremely professional.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment N/A
Value For Money 12345
yes
9/10

Scoot customer review

(Australia)

Bangkok-Singapore-Sydney 4-5 October 2012. For a tall person leg space for seating good and comfortable. General in flight service good. Cabin crew friendly. For the ground crew at Bangkok a suggestion - a smile it goes a long way. The "call" button in seats in wrong place - easy to push when sleeping.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages N/A
Inflight Entertainment N/A
Value For Money 12345
yes