Scoot

✅ Verified Review | Our experience flying Scoot from Melbourne to Taipei via Singapore was a miserable one. The cabin was hot, as there are no overhead airvents it just got worse as the flight went on. What makes this issue worse is they charge you a lot for water when they are running a very hot cabin. I wrote to Scoot feedback about this issue and they confirmed they run the cabin at 24c degrees. Once the sun streams in through the windows and there's no cool air in the cabin it feels a lot hotter. From this flight my mother got sick and she was unwell for the rest of our trip. I read all the negative reviews of Scoot but went into flying with them with an open mind but I couldn't ignore how uncomfortable flying with them is. Next the seats, after a few hours it feels like a metal bar is pushing into your lower back, I found them unbearable, the food wasn't much better. Because of this we changed carriers when we flew back and went Emirates, which after you add all the add ons on Scoot really wasn't much more expensive. It was like night and day - we had ventilation, the food was decent and the seats comfortable . Why do Scoot run the cabins so hot and why no ventilation. These are basic needs of human comfort. The cabin attendants were rude - one had a fair old go at my mum for eating a sandwich she bought at the airport. Once we landed in Singapore they parked at a stand and bussed us to the terminal, considering the amount of clear gates, is this really necessary ?

✅ Verified Review | Singapore to Guangzhou, flying with Scoot. They have good aircraft, staff, etc, but their schedule is just crazy. They cannot operate the Guangzhou flight on time even though they have a blocked flight time which is much longer than the actual flying time. Have to improve their game. Pros, a good aircraft in the Boeing 787, nice staff and good seats. The cons: bad scheduling - remote gate in Guangzhou is horrendous (other airlines get better gates). Horrible placing of light and call attendant button in the seat area, and it went off every 10 seconds in the flight.

✅ Verified Review | First experience of Boeing 787 with Scoot on Singapore Bangkok round trip. While Scoot is low cost airline, the aircraft was brand new Boeing 787 and seats were quite comfortable. Routine flight, but one can sense that you are flying on higher altitude than usual (it was 42000ft). Okay service, no delay - was actually a good experience. Plus the aircraft is able to contact to WiFi.

✅ Verified Review | Bangkok to Singapore, and a great experience flying with Scoot! First time I had flown with them. Plane was quite large, made you feel like you had room, and wasn't cramped. Empty seats all around, lots of room to stretch out. Great for short trips, if you only have a carry on bag. No snacks or drinks included in flight, but it's a budget airline. Price of the tickets was well worth it. Would definitely fly with them again.

Third time flying with Scoot, from Sydney to Singapore. New Boeing 787-900 was clean and comfortable. I like the larger size windows and you can adjust the tinting. Crew friendly and efficient. Did not pre purchase any food but you can buy onboard. The adjustment I would like to see is perhaps complimentary water. There is no inflight entertainment so take that into consideration on the 7-8hr trip and plan ahead. Return flight was also good, but the late departure out of Singapore at 1.45am is quite tiring. Scoot CEO was on board and crew took opportunity to invite passengers to have photos taken with them and their CEO. Overall, I like Scoot as a low cost airline and if you keep this in mind and not expect a full service airline (ie: pay as you go) you shouldn't be too disappointed.

Overall a very poor experience with Scoot when compared with other budget airlines. It was our first time so we did not realise the biz class seats did not recline much and the leg rest also did not come up. We bought biz cos we thought we would get a better rest on the redeye but instead, passengers in economy were able to take 2-3 seats and lie down while there is a non-movable handrest between the biz seats and my toddler couldn't lie on my lap so ended up being even more uncomfortable. I brought packet oats for my toddler and wanted just a bowl of hot water but even that could not be accommodated. I guess this is budget but I don't know what biz class I was paying for. On the return flight, we missed the cutoff for the checkin counter by 5 min, that is clearly our bad as we didn't know it was 1 hour cutoff (In Singapore mostly 40 min) but what annoyed was the scoot counter staff attitude. It's tough for anyone to miss their flights but they were really mean and rude about it. I then realised the Economy class passengers for this flight were still being checked in and asked why we couldn't then get on but she said its because we were not already in the queue by the 1 hour mark. So it wasn't like the counter had closed which I would fully understand but just for the principle of it. This inflexibility really put me off. Next she tells me too bad, the tickets are non-refundable (we paid $2700 for the 3 tickets - not exactly cheap cos i wrongly thought biz class was worth it). They had no scoot counter at the airport and there is no wifi at the airport. So I had to make multiple long-distance calls to find out tomorrow's flight would cost be another $2k. At this point, I gave up and opted to buy 3 new full-fare ticket on SIA from Brisbane airport. It was a mistake to fly Scoot. Should have just flown a return flight on SIA from the get-go. Somehow I bought being a SIA subsidiary meant I was getting a similar customer service which was not the case.

Melbourne to Singapore return. $5 for early check-in, changing date of flying without even proper explanation (simply an ordinary email), barely any service and delays up to 1 hour - not really for people who dislike delays, primitive service, awful communication and ridiculous extra costs. Not to mention the insincere attitude of the crew. Nevertheless their Boeing 787 seats have very good seat pitch. For small extra cost one can sit in the "Scoot in Silence" section which has better seats and proximity to business class (a few passengers simply went and sat there - crew didn't care). The more humid flight helped and atmospheric lighting of 787 made flying more interesting. Currently there's not many from Australia flying on Scoot, so I had 3 seats all to myself. This really enabled sleep.

Booked Scoot from Singapore to Perth as it had the best arrival time in Perth than any other flight on the day we needed to travel. Had read previous reviews and was honestly dreading the flight as they had been largely negative. We were pleasently surprised that the seats were roomy, staff pleasant and organised, the flight took off on time and landed on time. The inflight service was as you expect from a budget airline. It was a very good flight. It's a budget airline, we found it good value maybe we are not as precious about air travel as some. But not as bad as some of the reviews would have you believe.

Scoot Biz from Bangkok to Perth via Singapore. Scoot have new Boeing 787 aircraft now, that’s an improvement over the old B777. Like all the discount airlines, you have to pay for everything even with Scoot Biz - but they go the extra mile with charges not just for baggage, meals, entertainment, they even charge you to be among the first to be boarded. At DMK no early check in available, no dedicated Scoot Biz check in lane, but I asked and was shown to a check in counter immediately. DMK-SIN Boeing 787 has only 3 rows of business class but the seats are bigger and have more recline than economy class, but were hard as concrete. As I had 11 hours waiting in SIN for the connection I decided to pay extra for lounge access, they call it ‘scoot in style’. They use the SATS lounge which is very old and tired lounge, uninterested staff, uncomfortable seats, very limited snacks - the only redeeming feature was a shower, so refreshing for the next flight was helpful. SIN-PER was another Boeing 787 but with 6 rows of business class, same hard seats. The only highlight of the trip was both meals (beef) were quite good, not usually expected with discount airlines. So much for priority baggage handling for their ScootBiz passengers, mine were among the last to come out. All hype, little substance, just another low cost airline pretending to be something better.

Economy from Sydney to Singapore and ScootBiz on the way back. Overall, the flight was cheap - you get what you pay for. Bought the fares on a sale, and even with fees with checked-in luggage, it was about half the cost of a full-service airline. The seats were fantastic - especially for a low cost airline. According to Seatguru economy seats were a generous 18"-19" wide. This is wider than many full-service airlines. Practically speaking, this could mean a difference between being able to tuck your elbows between the seat handles (instead of clashing with your neighbour's elbow) or not. Leg room was also adequate, although I am shorter than average (5'8"). The ScootBiz seat was, obviously, much more comfortable. But note that it is a Premium Economy, rather than Business offering. It involved reclining wide seats but added utility is limited because the leg rest awkwardly stops mid-calf and cuts off your circulation after a while. The major let-downs were twofold. Firstly, the appalling attitude the ground and especially call centre staff. After talking to them I felt like they were doing me a huge favour by allowing me to fly on Scoot. I get that it's a budget airline, but it doesn't cost much (if at all) to be slightly more courteous. The second is the food. You are not allowed to bring your own food, and you need to buy theirs. Not surprisingly, food is not cheap. But unfortunately, the Nasi Lamak I got was greasy and salty. Bottom line: if you're a budget traveller, they are nevertheless solid. If you're an infrequent flyer, I'd consider spending the extra money on a full-service airline.