Scoot

Flew Scoot from Tokyo to Singapore via Taoyuan. Seat and legroom: Spacious but configuration of 2-3-2 didn't make it feel like Business class. Food: One complimentary meal, one complimentary drink (not free flow). Food portions were very small and even to me as a small eater, it didn't fill me. Taste of food was acceptable. I had the braised chicken rice. Delay: Plane was found faulty at Taoyuan and we were delayed for more than 3 hours, stuck in Taoyuan International. Couldn't take off. They didn't let us off the plane as well for the first hour and it felt claustrophobic. When we went back 3 hours later, it was still the same plane. It took them another half an hour more before we got ready to leave. No compensation of any sort, just an apology which I found unacceptable.

Wanting to fly 787 was the main motivation to travel with Scoot. Travelled Hong Kong to Sydney with a 30 hour break in Singapore. Flew BIZ which had good seats and leg room. This is a low cost done well with a clear focus on what I find important in a trip. No frills but at a very competitive prize. Check in and boarding was efficient. Food onboard was okay, but did not bother with the inflight entertainment; read a book. Cabin crew well trained and not as busy as legacy carriers. Plane was new and better than than most. At the prices they charge this is an excellent package.

Singapore to Perth with Scoot on 15th November was one of the best flights I have done. Plane and seats were great, staff were great, meal was good. Would not hesitate to fly with them again - the only issue I had was not understanding the wifi, that was my fault. Scoot is a good budget airline.

For a recent business trip, I found Scoot which offered some great Business Class rates for locations that I travel to regularly and decided to give them a try. Because of route limitations (Narita to Hong Kong), I had to piece my flight together by purchasing each leg individually. While purchasing my flights, I found that even though the basic airfares offered are the same as those sold on other travel websites, it is not obvious until you have completed your initial order that everything else is "a la carte" with regards to cost. Since I fly Singapore Air regularly, it was nice that an option to count my Scoot flight on my Kris Flyer account, it was ridiculous that I have to pay extra for this feature ($20-$30 extra). But there are a number of things that Scoot's website either fails to disclose, is not well worded or has hidden on some obscure page on their site requiring hours of searching. One items it that their online check in is only available for flights DEPARTING from Singapore. Additionally, I suggest making sure to double and triple check your travel dates and times since their website did not provide me with a flight on the date and time of day that I had requested (requested Fri evening, was giving FRI AM past midnight schedule instead of making it Sat AM past midnight). For the HK to Singapore leg, I found that Scoot offered a nice comfortable ride, fast boarding (Business Class) and fairly good service from the flight crew. Scoot is definitely an all economy airline since additional beverages beyond what was included with the meal were offered even for purchase. Speaking of the meal, unless you like eating what is similar to cheap frozen microwave meals, I suggest as others have mentioned to bring your own food along. Also the flight crew do not remove the plastic cover before serving you so make sure to drape your napkin across your clothes to avoid splattering yourself. At least the flight crew were nice and friendly and were dressed like flight crew's from the 50's and 60's which was a nice change from the stuffy or garish looking uniforms that other airlines use. As for my Singapore to Narita flight, this is when I learned that Scoot's website made an error with my flight request. Like I noted previously, I had requested for a flight on Friday afternoon or evening specifically and did not realize that it had offered me a flight just past midnight on Thursday evening instead of Saturday. So this is where things got really interesting. First, based on the way the website was worded when I attempting to login and make a flight change 2 days before hand that the site said I could not make any changes until 24 hours before my scheduled flight. So I waited and tried to make the change 24 hours before my flight but was still not allowed to do so. Well like any other traveler, I decided to just call and have the change made over the phone - only to my surprise to learn that I was marked a "No Show" because the flight I had paid for had already boarded and was about to depart. Unlike other airlines, the Scoot rep rudely told me that the error was my fault and that their policy was to not refund the cost of the flight especially since I was now marked as a "No Show" and became argumentative, so Customer Service is definitely not a strong feature for Scoot.

Flew Scoot and purchased the FlyBagEat. Comfort wise was actually good even for economy. Food for Melbourne to Singapore leg was passable although the servings was small compared to normal economy food, not enough to last the 7 hours flight. Very bad food for the return leg Singapore to Melbourne. Breakfast was scrambled eggs set or croissants with ham and cheese. The eggs was a huge disappointment and the hash brown was mushy. The croisant was cold. Scoot should be penalised for serving this kind of food. Asked about the scrambled eggs, a staff responded there had been complaints. Will still fly Scoot and bring my own food.

This is maybe the 8th time I've flown Scoot, and the 7th for Scootbiz - I'm writing this review on the way to Singapore. The subject line should be "They Could Do So Much Better". Great new airline, friendly staff, good quality seating, but their systems are completely outdated. If you are going to offer wifi and scootTV, then do the basics and make sure they work. The wifi logins with partners don't work, so even if you have a valid account, you still have to pay each time you board. And ScootTV, just deplorable, really bad. If you're just interested in the seat leg and arm room, they're great. If you want to actually watch something, forget it. Do not exceed your baggage limitation as they will screw you at $21/kg.

I bought a ScootBiz ticket, curious to see exactly what you get and if it was worthwhile. Starting with the booking process, you get the promise of a big seat (not a lay-flat such as AirAsia), free seat allocation, 20 or 30kg of luggage and a premium meal. The meal was terrible - probably the worst airline food I've had. Starting a bit early at Changi airport - we were told bluntly that early check-in would be additional cost - even for Scoot Biz. Neither is internet and depending on what you read - even the streaming entertainment. Once onboard, I found the extra-large seat to be hard as a rock and only reclined a bit - not enough for a comfortable sleep. Yes, it was better than economy seating, but not much. And after 5 hours of flying, a request for a 100ml cup of water was denied - the Scootie insisting that I had to pay for drinks. The staff seem inexperienced, but even worse not having a very good time. It feels like you pay for virtually everything, even in ScootBiz.

Flew Scoot from Bangkok Don Mueang to Singapore on a new Boeing 787. Upgraded on the bid app online to business class for only £30. Boarding was very quick and organised and the flight pushed back ahead of schedule. Seat was very comfortable and offered good pitch. Crews very friendly and also lots of information from the flight crew as well. Food was not good but for £70 total price for a 2.5 hour flight in business class it was an absolute steal, so I can't complain. Will be flying this route a lot in the next few months and will be using Scoot instead of Air Asia or Jetstar.

Flew on ScootBiz for a short hop from Kaohsiung to Osaka. A new Boeing 787 with decent seat, great leg room and attentive service. I'm more than happy to trade off onboard entertainment, mediocre food one would expect in economy class on a full fare airline for the better seat (think old school regional business class seat) on a new plane. Okay, the food was pretty poor, but I'm not sure what some of other users were expecting of the ScootBiz seat/experience. The fare I paid was comparable to China Airlines Economy fare for this leg. I know for example that Sydney-Singapore on ScootBiz can be cheaper than Economy on SIA.

Clean, big and spacious, I love this aircraft! Normally for short-haul flights, budget airlines would use smaller airplanes with 3-3 seat arrangement. However, for this trip from Hong Kong to Singapore, we managed to sit in Scoot's Boeing 787 with the 2-3-2 seat arrangement. It was very spacious and clean. Staff were friendly. Seat was very comfortable, I slept during my 3 hours journey. No delay, no lost baggage which are good news. And like other budget flights, there were no meals or inflight entertainment. However, these could be purchased on board. Would highly recommend Scoot for short haul flights for price, service and comfort.