Scoot

✅ Trip Verified | Singapore to Sydney. Worst of the worst in budget airlines. Smallest seat, tightest legroom and noisy aircraft. I don't know how the Singapore government allowed these guys to fly. Biggest regret was thinking Singapore Airlines partner which turned out to be poor. Wouldn’t recommend to anybody. Comfort was -100. Hardly room to move.

✅ Trip Verified | Disgusting service. You pay what you get for. Cancelled flights for international flights home with no notification or compensation. We were on hold for an hour and a half on our holiday and also on chat with no resolution outside of a refund which will not alleviate the issue as I still need to get home! We had to book another connecting flight and accommodation, and lost a day off of our holiday in addition to lost money with our existing accommodation. The customer service was pathetic with no complaints department or management to speak to. Completely apathetic response and no care whatsoever. Really unhappy and will never fly with this airline again. Despite paying for your meals you will get a burnt and crusty tiny meal for a 12 hour leg. Despite pre ordering meals you won't get what you ordered for. No complimentary meals or even snacks despite long haul flights. Worn and dirty airplanes with broken seat belts and arm rests. Pay extra and go with a reputable airline that will treat you like a human being and won't ruin the end of start of your vacation.

✅ Trip Verified | We flew with Scoot on our Singapore-Sydney route on the way back from the UK, which we booked through Singapore Airlines. However, we were disappointed. We paid a little bit extra for a "Scoot in Silence" seat, which was like a small economy area where children weren't allowed. Food was pretty terrible (but included) however drinks were not included, except for water. We had brought our own water on board but had to pay for any extra drinks, which I wasn't happy about. No entertainment system, so come prepared with your own devices. I wouldn't fly Scoot again, and next time will pay extra to fly with Singapore Airlines the whole way.

Not Verified | Scoot changed my flight date to 3 days earlier for operation reason, and said I can either take this new flight or get a refund. I couldn't change my plans at such short notice, so I requested a refund in mid-June 2022. It's now been over 2 months (nearly 3 months) and I'm still waiting for my refund. I've called them every few weeks, and each time, they tell me that my refund is at the last stage of the process, pending final manager approval. They tell me it'll be 15 days, but they tell me this each time they miss this deadline. They won't let me talk to a manager, and they won't let me contact the refunds team directly. Scoot has missed its own refund deadline of 30 business days by a huge margin. Upon my latest call, they said they'll refund me within 3-4 weeks - despite having already failed to pay for nearly 3 months.

✅ Trip Verified | Short hop from KL to SIN with Boeing 787, quite comfortable. Lots of thunderstorms on route, looked very dramatic but actually we did not experience major turbulence. Long stopover in SIN (could get out of the terminal and take a hotel in the city) and next day flight to Manila. Booked meal service, which was ok (nothing really memorable) and emergency exit. Both at acceptable rate.

✅ Trip Verified | Berlin to Denpasar via Singapore. First of all, they do not offer water on a 13.5 hour flight. If that's not illegal, it should be. They lost my bag for a week and offered me ZERO help to get it back - I eventually got it back through my own efforts by making dozens of expensive calls every day for a week to the ground staff at the relevant airports. It was extremely stressful. Every time I asked for help from Scoot, if I actually got through which was rare, the person on the end of the phone said it was not their role to help with that and could not even direct me towards someone who could. I filed a claim for compensation for the expenses incurred in the week without my luggage (not to mention the stress of it!) and two months have gone by and they are still ignoring my emails. I'm absolutely appalled by how little care they have for rectifying a mistake they have made. A joke of an airline. Not worth the risk of flying with them. AVOID!!!

✅ Trip Verified | Luggage was lost when landed in Kuala Lumpur. When landed back in Singapore, went to luggage Center and the person said the luggage did not even leave Singapore and untraceable once it was checked in. But they still does not know where it is. Called the number they gave but no one has been picking up after one whole day of calling. Really frustrating and disappointing

✅ Trip Verified | Scoot was the worst budget airline I encounter. I recently took Scoot airlines from Singapore to Penang (Malaysia) on 17 Jun'22. As I have checked in my luggage and upon arrival, my luggage was spoilt. So, I made a complain to the ground staff and was requested to fill up the form for claim. Since then, I have been following up numerous time and it is already more than 1 month and yet to get any reply.

✅ Trip Verified | Scoot refuses to follow their own refund policy for delayed flights. Trapped in the airport transit for 14 hours. I don't expect much from a low fare airline, but the way the handle their customers is not satisfactory. Our flight from Singapore to London via Bangkok, and according to my booking confirmation, we would remain seated for the short stop in BKK. In reality we landed in Bangkok, everyone had to leave the plane, go through security and then back into the plane 30 mins later. Then we sat there in the plane for 1 hour without much information before the pilot tells us that the plane (787) is not airworthy due to a mechanical error, and they need to organise a new plane. Then we were given a voucher for food and told that a new plane was set up at 8pm, then they said 11pm, then 12am (14 hours later). Everyone had to leave the plane, go through security before scrambling to figure out what to do next. According to their website "when a flight has been delayed (retiming is the word they use) by more than 4 hours, we have 3 choices: voucher, refund or change flight date." Fair enough, I want to change the date. But according to airport information, there is no Scoot counter or Scoot staff in the airport until 12 hours later, so calling Scoot is the only possibility other than waiting 12 hours. So I call Scoot twice, because the first operator got disconnected and I have no way of getting back to him, so I have to queue 10 mins again. After explaining that the plane I'm waiting 14 hours for is not currently up in the air, but is in fact delayed (they were clueless and kept on insisting that I must be on the plane, in the air), they would not allow me to change or cancel my flight. Why? Because I am in transit, and if I wanted a refund/change, I should have done it before taking off from Singapore (I obviously didn't know the plane was going to be delayed back then, and I was even told we would not disembark in Bangkok). I ask the airport information counter, and they insist that because there is no Scoot staff at the airport, I cannot leave the airport.

✅ Trip Verified | This is a no frills airline. The seat had hardly any cushion and my body could feel the seat metal frame on a 4 hours flight.