Saudi Arabian Airlines

✅ Trip Verified | Never fly with Saudia. They do not comply with aviation law. Very poor customer service. When you ask for help on the hotline, you get kicked like a soccer. I was COVID positive and emailed Saudia customer care. They replied telling me to call customer care and explain the same problem again. That did not work either. At last I tried Saudia Lost baggage claim WhatsAp number. The result: I lost my money and time.

✅ Trip Verified | We booked business class and found out upon arrival at the airport that there is no business class lounge which is closed due to covid. The check in staff did not alert us to this fact nor did they give us any compensation for the closure. We had to look for other food outlets at the terminal and as it was 10pm at night all of them were closing. The flight was smooth, with good service but no menu was offered, the attendant reads out food choices from a list written in pencil and there is no salad given accompanying the heavy food.

Not Verified | Manchester to Jeddah. All pre flight booking/ticket information from Saudia Airlines stated that departure from Manchester Airport on 15/12/2021 was from Terminal 1. Even phone calls to their customer service team confirmed Manchester Terminal 1 for departure. In actual fact, upon arrival at terminal 1, there were no check-in desks in Terminal 1. They were in Terminal 2! Upon arrival at King Abdul Aziz Airport in Jeddah, waited over two hours for luggage, because, it had been sent to the wrong zone within the airport. This is a newly built airport. No seats in baggage claim. Standing for over two hours, waiting for luggage. No refreshments provided. Not even a bottle of water. Despite protestations to airline staff, just got shrugged shoulders. Nobody cared. Nobody took accountability. This is what Saudia Airlines calls Business Class service. Have since raised several complaints for pro rata compensation claim for these issues on the airline website and, each time, the complaint is closed without acknowledgement of the issues raised or acknowledgement of the compensation claim. Absolutely appalling service. I have flown with 20 airlines worldwide, this happens to be the worst experience of all. Typical arrogance.

✅ Trip Verified | Worst customer service experience I've ever had with an airline in 33 years. We were due to fly from JFK to Delhi, connecting through Jeddah, on December 20th. Saudi proactively cancelled our flights from Jeddah to Delhi with no heads up. Pandemic and preemptive travel closures, sure. We had to call the customer service department multiple times just to cancel our full itinerary. They kept giving us the run around - telling us to contact their WhatsApp support line (more on this), or to email them. Finally, after no success on those fronts, they were able to cancel the flights on our 5th or 6th phone attempt. They claim the customer service phone department - where you can talk to humans - is completely disconnected from refunds processing - and you can only do the latter via WhatsApp or email. The WhatsApp support is the laziest, most lackadaisical responsiveness I've ever seen. They claim 24/7 support but regularly take 6-10 hours to respond to a chat and start a conversation. When they do reply (usually with 1 word or 1 line), if you don't reply within 10 minutes they close the chat out and you have to start the conversation all over again with another agent. - I repeated this cycle for 4 days on repeat just to be able to submit a simple refund request for a flight they cancelled. Phone support was unwilling to process a refund. Once I did eventually get through a submit a refund claim via WhatsApp, the phone agent was unable and unwilling to give me any indication of refund status. So, unclear now whether I've even been refunded for a flight that they cancelled. Do not fly Saudi Arabian Airlines. Read other reviews showing the kinds of third-rate customer service operations they run.

✅ Trip Verified | Flight was on the runway for almost an hour before pilot apologised and stated that there was a technical problem that needed to be solved at the gate. Stranded in the aircraft ever since. I had to ask for water and then a further round was given to us. We are supposed to be 2 hours into the flight already. On the way here the food offered was worthy of a budget airline - waffles and a hard croissant for breakfast. Very disappointing for a Skyteam Alliance member.

✅ Trip Verified | I absolutely loved it, seats were very comfortable, food is exquisite, and I absolutely loved the napkins to clean the teeth. The flight entertainment can be a bit more diversified and recent. At the check in counter the lady was very sweet and helpful. Keep up the good work, and looking forward for my next trip.

✅ Trip Verified | I used to travel on Saudia then I switched to Emirates due to incline in the service level, but my two recent trips have changed my mind completely. From check in counter to Aircraft condition, food and beverages to the arrival and collecting the luggage is all smooth.

✅ Trip Verified | Abysmal customer service and appalling flight. Console didn’t work and pre-requested meal option was non existent even though it was clearly shown on e-ticket. No vegan option. An apple and a banana was offered for a 5 and a half hour flight. After 3 months of chasing Customer Care and an email reply of thanks “for conveying your remarks and comments, which are in fact attaining the concern and attention of the high ranking officials of “SAUDIA” I rang today to find the case had been closed with no notification and no resolution. This case highlights how utterly incompetent and non decision making Saudi Arabian Airlines management and customer service team are in dealing with what really is a small matter. Nobody takes ownership of a customer’s complaint. No idea of customer service experience. Dread to think what would happen in more serious circumstances. Avoid at all costs.

Not Verified | Jeddah to Dammam. The flight was smooth and the seats and meals are good enough. Crew was helpful and cooperative. We've take off from Jeddah on time at new terminal. But the transportation from the terminal to the plane was by bus not the tunnel.

✅ Trip Verified | Saudia was a mixed bag for me; the seat on the b 773 was old style; not lie flat the crew on the JED ATH was lie flat in their nicely refurbished a 320. Managed to sleep some hours nevertheless. Crew was on CGK-Jed rude, no interaction at all from female flight attendant and the purser had no clue. Jeddah to Athens the cabin crew was very friendly though. Tried some of their specialty drinks like; mocktail bellini and dade smoothie! Food is on demand however mostly crew try to serve it immediatel . Quality and quantity is good and so are the headsets/comfort bags etc. Toilets on the 777 flight were run down, transfer in JED from the south terminal to new terminal was acceptable. Lounge in new JED terminal is fine - all lovely decorated this terminal really will be perfect to transfer when all flights have moved here and all is finished. Lounge food also fine. Lounge in CGK a really let down - Garuda lounge that is. Mileage on saudia is also attractive . Will fly again