Saudi Arabian Airlines

Customer Reviews

4 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 302 reviews
5/10
4 star Skytrax Rating
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2/10

"I wouldn't recommend Saudia"

(Germany)

Trip Verified | Munich to Islamabad via Jeddah. The flight from Munich to Jeddah was not or less okay. However waiting area at Jeddah airport was horrendous, it was jam packed however I am not complaining about that, the service on the flight Jeddah to Islamabad was okay not as par with flight from Munich to Jeddah. However the airline redirected my return flight to another city without any notice. Then they proceeded to cancel the first leg of the same journey, their online portal becomes useless because it blocked any input from me by a popup, I am not sure if it is a bad design or was done intentionally such as to prevent me from taking perfectly legal actions. Their call centers do not respond at all. The calling number they provided doesn't entertain international calls. I wouldn't recommend Saudia, if your flight takes off then probably you will be okay but do not expect any after sales service from them.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteMunich to Islamabad via Jeddah
Date FlownMarch 2020
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
4/10

"no hand sanitisers in the bathrooms"

(Pakistan)

Not Verified | Karachi to Gizan via Riyadh. The economy class in the A320 of this airline is so good as the plane looks and feels new and seats are very good in A320 but when it comes to 777, all things are compromised. My country is a developing 3rd world country and most people flying on the 777 is labour class and the plane is used for them. Boeing 777 from developed countries are exceptionally good but they are bad for developing countries. There were no hand sanitisers in the bathrooms even the the corona virus is spreading rapidly. The crew is not very friendly but they are alright.
AircraftBoeing 777-300ER
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteKarachi to Gizan via Riyadh
Date FlownMarch 2020
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
10/10

"provide us with excellent service"

(United States)

Not Verified | Los Angeles to Amman via Jeddah. First time ever traveling with Saudi Arabian Airlines, usually we travel with Emirates. Got my sister and my niece ticket from Amman to Los Angeles. I can't say enough about the person who checked us at the airport in Los Angeles her name is Susan, she was very patient, took her time and provide us with an excellent service.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteLos Angeles to Amman via Jeddah
Date FlownJanuary 2020
Ground Service 12345
Value For Money 12345
yes
10/10

"airline was amazing"

(Pakistan)

Trip Verified | Karachi to Paris via Jeddah. The airline was amazing, great crew and food was amazing. Comfortable seats and the flights were punctual. Check in staff from Karachi and Paris were friendly.
AircraftBoeing 747-400 / 787-9
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteKarachi to Paris via Jeddah
Date FlownJanuary 2020
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
1/10

"they ask for transit visa"

(India)

Trip Verified | Calicut to Washington via Riyadh. I could not travel in Saudi Arabian Airlines. There was a 14 hour lay over in the Riyadh airport. I got to know that they ask for transit visa for spending time at Riyadh. I contacted the ticket agency, Goibibo, they tried to contact Saudi airlines, the online agent waited for 8 days for a response from Saudi Airline, but they never got. I tried to contact Saudi Airlines myself. I called to airport airline help desk, but their first answer was "cancel the ticket" we cant help with a transit visa. I asked for a full refund, and lost money as a cancellation charge from Saudi Airline and even ticket agency Goibibo took a good amount of money from my refund.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteCalicut to Washington via Riyadh
Date FlownJanuary 2020
Value For Money 12345
no
1/10

"missed our flights because of them"

(Saudi Arabia)

Not Verified | Dammam to Manila with a connecting flight to Riyadh. While we were in Riyadh airport the airline took too much time waiting in the tarmac. Saudia did not even inform us the technical problem, we have waited inside the plane hungry and eventually they told us to leave. We left the plane disappointed and disgruntled. Saudi Airlines gave us the choice to either wait for the next flight inside the airport or go to the hotel which they have booked for us. We decided to go to the hotel, the hotel was very poor and awful. The worst part is, mostly of us have a connecting flights. I have a local connecting flight from Manila to Cagayan de Oro city which i have missed of course because of the delay. Some people got an international connecting flights as well, we have complained to the staff and Saudia office both in Riyadh and Manila. They never refunded us at all with our failed connecting flights, they told us - it's not their responsibility! We have missed our flights because of them and yet, they're not helping us with our connecting flights.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteDammam to Manila via Riyadh
Date FlownJune 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no
2/10

"they were out of vegetarian meals"

(United States)

Trip Verified | Los Angeles to Mumbai via Jeddah. First of all let me start with meal plan. There were multiple options to select meal online for eg: Hindu meal, vegetarian meal, etc. My husband selected hindu meal for us as we didn't wanted to eat vegetarian meal as we had heard it is mainly has boiled spinach and boiled rice. He also called the airlines just to confirm if we will get vegetarian food in Hindu meal. The customer executive said Its Hindu meal it will be vegetarian. When we got our food in our flight, we saw chicken pieces under the rice and we called the flight attendant, she said she is confused as she even thought the same, hindu meal is vegetarian. And they were out of vegetarian meals too. For our entire flight to Jeddah, we were served only one entree meal. They didnt have snacks too. Other disappointing thing while using Saudi Arabian airlines is the layover at Jeddah. Its one of the worst airports to have your halt. The bathrooms are dirty.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteLos Angeles to Mumbai via Jeddah
Date FlownDecember 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
7/10

"it was a good flight"

(Saudi Arabia)

Trip Verified | Tabuk to Paris via Jeddah. Overall it was a good flight, food was acceptable and cabin crew was very friendly and welcoming. My luggage was lost in the return trip. The main issue is customer support if you have any issue, not existing. They do not answer to emails, WhatsApp and keep you on hold for minutes on the phone, so disappointed from that point of view.
AircraftBoeing 777/A320
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteTabuk to Paris via Jeddah
Date FlownDecember 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
8/10

"happy with their help"

(United Kingdom)

Trip Verified | I traveled through Saudi Arabian Airlines from Manchester to Jeddah round trip. I had some problem with ticket modification. I contacted saudi airline team and they facilitated me very well. I'm happy with their help.
AircraftBoeing 787-9
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteManchester to Jeddah
Date FlownJanuary 2020
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
8/10

"attendant were nice and helpful"

(Saudi Arabia)

Not Verified | Jeddah to Dawadmi . My flight was in the middle of the day which was so busy in term of operation since I was traveling domestic, as soon as I got to the airport the check-in agents helped me with the boarding with smiles and all information I needed when asked for. They took the passengers by bus, because the aircraft was in a remote apron, when arrived flight attendant were nice and helpful, serving meals was great with good options although it was a short flight for one hour and 15 minutes.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteJeddah to Dawadmi
Date FlownFebruary 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes