Saudi Arabian Airlines

Customer Reviews

4 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 302 reviews
5/10
4 star Skytrax Rating
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4/10

"Very disappointing"

(Saudi Arabia)

Trip Verified | Flight was on the runway for almost an hour before pilot apologised and stated that there was a technical problem that needed to be solved at the gate. Stranded in the aircraft ever since. I had to ask for water and then a further round was given to us. We are supposed to be 2 hours into the flight already. On the way here the food offered was worthy of a budget airline - waffles and a hard croissant for breakfast. Very disappointing for a Skyteam Alliance member.
AircraftBoeing 777-300RR(Z)
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteLondon Heathrow to Jeddah
Date FlownNovember 2021
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
9/10

"Keep up the good work"

(United Arab Emirates)

Trip Verified | I absolutely loved it, seats were very comfortable, food is exquisite, and I absolutely loved the napkins to clean the teeth. The flight entertainment can be a bit more diversified and recent. At the check in counter the lady was very sweet and helpful. Keep up the good work, and looking forward for my next trip.
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteJeddah to Dubai
Date FlownJanuary 2021
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
10/10

"changed my mind completel"

(Saudi Arabia)

Trip Verified | I used to travel on Saudia then I switched to Emirates due to incline in the service level, but my two recent trips have changed my mind completely. From check in counter to Aircraft condition, food and beverages to the arrival and collecting the luggage is all smooth.
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteTabuk to Dammam via Riyadh
Date FlownDecember 2020
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
1/10

"Abysmal customer service and appalling flight"

(Saudi Arabia)

Trip Verified | Abysmal customer service and appalling flight. Console didn’t work and pre-requested meal option was non existent even though it was clearly shown on e-ticket. No vegan option. An apple and a banana was offered for a 5 and a half hour flight. After 3 months of chasing Customer Care and an email reply of thanks “for conveying your remarks and comments, which are in fact attaining the concern and attention of the high ranking officials of “SAUDIA” I rang today to find the case had been closed with no notification and no resolution. This case highlights how utterly incompetent and non decision making Saudi Arabian Airlines management and customer service team are in dealing with what really is a small matter. Nobody takes ownership of a customer’s complaint. No idea of customer service experience. Dread to think what would happen in more serious circumstances. Avoid at all costs.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteJeddah to Paris CDG
Date FlownJuly 2020
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
10/10

"seats and meals are good enough"

(Saudi Arabia)

Not Verified | Jeddah to Dammam. The flight was smooth and the seats and meals are good enough. Crew was helpful and cooperative. We've take off from Jeddah on time at new terminal. But the transportation from the terminal to the plane was by bus not the tunnel.
AircraftA320
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteJeddah to Dammam
Date FlownJanuary 2020
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
7/10

"a mixed bag for me"

(Netherlands)

Trip Verified | Saudia was a mixed bag for me; the seat on the b 773 was old style; not lie flat the crew on the JED ATH was lie flat in their nicely refurbished a 320. Managed to sleep some hours nevertheless. Crew was on CGK-Jed rude, no interaction at all from female flight attendant and the purser had no clue. Jeddah to Athens the cabin crew was very friendly though. Tried some of their specialty drinks like; mocktail bellini and dade smoothie! Food is on demand however mostly crew try to serve it immediatel . Quality and quantity is good and so are the headsets/comfort bags etc. Toilets on the 777 flight were run down, transfer in JED from the south terminal to new terminal was acceptable. Lounge in new JED terminal is fine - all lovely decorated this terminal really will be perfect to transfer when all flights have moved here and all is finished. Lounge food also fine. Lounge in CGK a really let down - Garuda lounge that is. Mileage on saudia is also attractive . Will fly again
AircraftBoeing 773 / A320
Type Of TravellerCouple Leisure
Seat TypeFirst Class
RouteJakarta to Athens via Jeddah
Date FlownMarch 2020
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
9/10

"Great seat in business class"

(Russian Federation)

Trip Verified | Jeddah to Kuala Lumpur. The Boeing 787-10 is the newest aircraft of this airline! Great seat in business class! The flight attendant is very attentive! The menu is not a great choice. Internet did not have time to install in this plane
AircraftBoeing 787-10
Type Of TravellerSolo Leisure
Seat TypeBusiness Class
RouteJeddah to Kuala Lumpur
Date FlownMarch 2020
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
6/10

"The staff is attentive"

(Russian Federation)

Trip Verified | Jeddah to Athens. This route is operated by an ordinary A320 plane with reclining seats, but not flat beds. The staff is attentive. The food is average, there is a choice between European and Eastern
AircraftA320
Type Of TravellerSolo Leisure
Seat TypeBusiness Class
RouteJeddah to Athens
Date FlownMarch 2020
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
5/10

"The food is average"

(Russian Federation)

Trip Verified | Athens to Jeddah. The airline claimed to have flat beds for sleeping on this type of aircraft. Actually puts A320 planes with reclining seats. The food is average, there is a choice between European and Middle Eastern.
AircraftA320
Type Of TravellerSolo Leisure
Seat TypeBusiness Class
RouteAthens to Jeddah
Date FlownMarch 2020
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
7/10

"with full flat beds!"

(Russian Federation)

Trip Verified | Jakarta to Jeddah. It was a new plane, only 3 years old. Business class 2-2-2 with full flat beds! There were few passengers. The menu was good, but the food quality is average. Stewards are good.
AircraftBoeing 777
Type Of TravellerSolo Leisure
Seat TypeBusiness Class
RouteJakarta to Jeddah
Date FlownMarch 2020
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes