Saudi Arabian Airlines

Customer Reviews

4 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 277 reviews
5/10
4 star Skytrax Rating
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4/10

"I was totally ignored"

(United Arab Emirates)

Trip Verified | Jeddah to Dubai. My seat 35L window I was totally ignored, the cabin crew only interacted with the gentleman sitting at the aisle. Very surprised to see that they were serving ladies after men not caring of a simple worldwide etiquette, never happened with other airlines. My seat was broken and really uncomfortable I was trying to ask for a cushion but I gave up since they did not care of me. Moreover the access to the lounge in the terminal is restricted to frequent flyers and they don’t accept credit cards.
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteJeddah to Dubai
Date FlownDecember 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
1/10

"luggage left behind at Jeddah"

(United States)

Trip Verified | I travelled with Saudia on 5th December from JFK to Dhaka via Jeddah, and arrived at around 1.30 in the morning. After long flight when I went to pick up luggage the Saudi airlines ground operation crew told me that the luggage has been left behind at Jeddah. They told me that it Will be coming next flight. They ask my info and told me that they will let me know when it is available. After 2 days no communication from them. Then I called them back and they said it will Take another 2 days to 3 days. I requested them to get the operation managers phone number they refused to give. I am helpless at this point what should I do. All my belongings with checked in bag.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteNew York to Dhaka via Jeddah
Date FlownDecember 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
5/10

"Seats are not that comfortable"

(Saudi Arabia)

Trip Verified | Jeddah to Manila business class. Aircraft that time was their old B777-300. Seats are not that comfortable and it will not give you fully reclined seat compare to some of their Boeing 777-300. No overnight given to us the fact that we are in business class, one of the pax was complaining to the CM regarding the kit but all he can say is shortage although he apologized. Given the fact that their tickets are not cheap. While their business class lounge is so outdated and small. Toilets are small and dirty, selection of foods are limited. If Saudia is trying to compete with Qatar Airways and Emirates they should improve their airport, lounge, make their aircraft clean, and fix their old aircraft. In my opinion nothing can beat Qatar Airways with regards to their in-flight service, their well maintained aircraft, hospitality of the crew on board, friendly ground stuff, their huge and beautiful first/business class lounge.
AircraftBoeing 777-300
Type Of TravellerCouple Leisure
Seat TypeBusiness Class
RouteJeddah to Manila
Date FlownOctober 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
1/10

"movie selection is so terrible"

(United States)

Not Verified | Los Angeles to Hyderabad via Jeddah. The crew was rude, the food was so bad that I didn't eat. The asked me to move seats because I was traveling alone, which I willingly did. But, the entertainment system didn't work in seat they moved me to, so they moved me to another seat, but the seat recline didn't work. And I know it's only a slight recline anyway, but on a 15 hour flight every little bit helps. The movie selection is so terrible. The few they had were edited so poorly that it wasn't worth watching. And to top it off, Jeddah airport is the most disgusting airport I've been too. Please don't fly them. I'm sorry to provide such a negative review, but they truly earned it!
AircraftBoeing 777
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteLos Angeles to Hyderabad via Jeddah
Date FlownJanuary 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
1/10

"Very bad service"

(United States)

Not Verified | Los Angeles to Jeddah. Very bad service with very little portions of food. If you ask for extra bread they say we don’t have extra. Bathrooms are very dirty. The staff have a very bad attitude. No respect for passengers. Never had this experience with any airlines before it’s my first time and my last time with Saudia. I don’t recommend it to anybody.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteLos Angeles to Jeddah
Date FlownNovember 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
3/10

"reached a new low"

(United Arab Emirates)

Trip Verified | Dubai to Washington via Riyadh. Every day in this part of the world there are things that I find frustrating. Customer service is generally quite bad as a rule. It is almost never up to the standard that western companies provide. But I must say that Saudia Airlines has reached a new low, in having the worst customer service I have ever encountered in my 12+ years here in Dubai. I bought a business class ticket on Saudia, from Dubai to Washington Dulles, USA. My outward bound flight was on June 26. I paid to upgrade to first class. The seat, seating area, plane and toilet were all old and worn, and worst of all dirty. Without any explanation, the date of my return flight was changed. That meant I had to at my own expense buy a new connection ticket. At the same time they changed my flight, they changed my seat, seating me next to a stranger which I specifically did not want. It took emails, phone calls, and I was repeatedly told nothing could be done. Finally at the airport, after causing me much stress about this, an agent changed my seat, and then, and this is my big complaint, and one that I want to be addressed, my entertainment system did not work. No picture, no sound. I asked the flight attendant for a voucher to spend in duty-free, was told no. (That is what British Airways does in these situations). I asked for a note stating my system did not work, they refused to give me one, saying that it was in the records on the plane, no need for a note. I have written three emails concerning this, called twice. so far in over a month, I have received nothing. Nothing! I provide all the information, and on the phone, they tell me they cannot find my record.
Type Of TravellerSolo Leisure
Seat TypeFirst Class
RouteDubai to Washington via Riyadh
Date FlownOctober 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no
9/10

"I recommend Saudia"

(United Kingdom)

Trip Verified | London to Jeddah. My experience with them was actually very positive. The staff at the gate were polite and friendly. Cabin crew members were welcoming, smiling and available throughout the whole flight. The food was OK. I wouldn't say the IFE selection was great but not bad for a 6 hour flight. The airplane was pretty new and clean. I recommend Saudia and will be more than happy to use their services in the future.
AircraftBoeing 777
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteLondon to Jeddah
Date FlownNovember 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
3/10

"discourage you to fly this airline"

(Netherlands)

Trip Verified | Very bad experience on Saudia. Business class seats are angled and are not flatbed, the airplane is not clean. Food is quite mediocre. Staff quality usually is unpredictable: I had one stewardess that was very good at what she was doing, the other one was a total disaster. Only amenity kit for women were handed out, the ones for men appeared to have run out. When complaining about the seats not going fully flat to the cabin chief he started a discussion. He came back with the stewardess about 10 minutes later. I was asked to get my things out of the empty seat next to me. When asking what they were doing the cabin chief mentioned he would show me how flat the seat could go. I asked him to get out of my eyes and leave me alone for the rest of the flight. Usually on Saudia flight you also will have the experience that staff think it is more important to have a tea party in the front pantry and do not care at all about business class passengers wanting to sleep during a red eye flight. As on this flight, the cabin chief is always male and usually very lazy and incompetent. I absolutely discourage you to fly this airline. It's business class product is inferior to that of most other airlines.
AircraftA330
Type Of TravellerBusiness
Seat TypeBusiness Class
RouteIstanbul to Jakarta via Jeddah
Date FlownNovember 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
1/10

"Dont recommend at all"

(United Kingdom)

Trip Verified | My flight from Medinah to Jeddah delayed by 20 minutes and there was also 30-40 minutes delay to pick the luggages up. Because luggages wasnt coming at all in baggage claim area. We also lost our baby stroller laggage and 2 zamzam water packages after 40 minutes. Because of this delays we missed our 8.25 am BA132 flight to London in North terminal. This caused us many expenses going forward and backwards between terminals and finally booking a hotel at Jeddah for one night and rebooking a flight to London tomorrow afternoon. I tried to get as much as help I could from Saudia customer service, ticket counters, and supervisor. None of them helped in any way and it's a very poor service provided. I filed a complaint only to hear after 10 days that they rejected it because my connection flight is not Saudia but British Airways. Dont recommend at all.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteMedinah to Jeddah
Date FlownOctober 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no
8/10

"positive improvement in Saudia"

(Saudi Arabia)

Trip Verified | Manchester to Jeddah. An enjoyable flight, fairly empty and good attentive staff, good food and a nice and newish plane. Check in to boarding was smooth and staff were polite. I have noticed a positive improvement in Saudia flights the last few times I have flown internationally. Free wifi for whatsapp usage is a nice touch. They are catching up and becoming much closer to a reasonable airline.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteManchester to Jeddah
Date FlownSeptember 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes