Saudi Arabian Airlines

✅ Trip Verified | Flight SV588, Jeddah-Dubai, 24th April 2024. I came for UMRA with my family and on our departure we faced tremendous difficulty at Jeddah Airport, we were first told to go to gate 27A and later it was changed to A45, by the time we reached to the gate it was 11:35am the person over-there was very cruel and rude, I was requesting him to allow as I am with my family and we were waiting at the gate earlier but he said no go to counter 25 and buy another ticket. On counter 25 there was a lady said you buy online ticket of any airline and we purchased FlyNas ticket and came but when we arrived at DXB Airport we did not receive our baggage. We are really disappointed as we spend extra 3,000 Dirhams buying FLYNAS ticket and our baggage did not arrive. We were having kids and there was one more family with infant and the mother was pregnant and even they suffered a lot, ideally Saudia Airline should have adjusted us in the other flight but they forced us to buy another ticket. We will never use Saudia in future.

✅ Trip Verified | Geneva to Jeddah to Dubai + Dubai to Riyadh to Geneva. Honestly, everything was great. If only the European & American carriers had this level of service in Economy. Arabic coffee (+ dates) served as a welcome drink (in Economy!) on the Geneva to Jeddah leg. Crew overall very nice and attentive, aside a couple of Saudi male members on the GVA to JED segment who look very unmotivated. Full hot meals served, even on the Jeddah to Dubai leg (2 hours). Yes, no alcohol available (Saudia is a dry airline) – not a big deal for me. Priority bag delivered first. The only areas of improvement are the IFE (the movie selection is just limited) and the onboard WiFi (packages are non-sense in terms of data, and expensive). The Saudia international lounge in Jeddah is impressive: as a SkyTeam Elite Plus member, I was able to use the Elite section, with a la carte food & drinks (pics attached). Riyadh lounge, on the opposite, very mediocre. Overall, a very pleasant experience: love the Saudia re-branding and quite impressed with the progress they made in the last few years.

✅ Trip Verified |   Saudi hospitality inside cabin. Nice trip with Saudia from CDG to RUH Helpful and carey cabin crew reflecting saudi hospitality Shiny aircraft if you look at details ; IFE takes your time for the whole trip since there is a wide choice. Food not great, especially hot meals in eco class. Good experience. Seems changing for better

✅ Trip Verified |   Flew Milano to Dar via Jedda 4/4 2024 on A330-343R and A320, respectively. Both flights on time, hardly half full. Purchased as a cheap, promotional, economy ticket, which rendered high and genuine returns. Food, lounges, mileage, service were well provided. Kindness on board was extraordinary and became pleasure throughout. The Ramadan season was on, which resulted in double servings as those fastening could not attend daylight offerings. Then, the trolley has to go again a couple of hours later. Both flights on time, less than half full. Seat choices accommodated free of charge due to my Skyteam Elite status. Information on gate changes sent by email instantly. Lounges were of high quality. Access granted in Montale Lounge in Italy and again in Skyteam Lounge in Jedda. The first is good with tarmac view and booze. The Jedda one lacks this, but has altogether a lot more to offer as the world largest Skyteam lounge. It holds very high standards and options of food and drinks. Separate baristas, food stalls, delicatesse shops, slumber and special areas. Onboard, FAs were throughout kind, observant, accommodating, and like their jobs. They went the extra mile to accommodate passengers wishes. They offered specialities like e.g. fruits rounds, Arabic Coffee rounds with dates, hot towels, and what not. Drinks were only soft, but plenty. IFE world class and functions well, inclusive of headsets provided. Hot meals were plenty and one could ask and get more if so wanted. We were all well fed as I observed. Amble seat distance with some 33-34” distance to next seat in front. Last flight granted me 3 seats in a row, while the first eventually gave me four seats to fully stretch out. Better than many legacy carriers for this night flight. Had double continental breakfast (2 options) before landing. Recommended, extremely high value for the modest fee charged for the trip.

Not Verified |   I flew from JFk to COK (India) and flew back COK - JFK ; on April 1st 2024. This flight made me change my mind, met two flight attendants named Sahzia and Salma and they were helpful, they were nice, people were very happy with them in that section, I travel 3-4 times a year in various airlines and haven’t seen such a amazing personality.

Not Verified | I’ve taken Saudia from Washington DC to Mecca to do my umrah, and when I returned, it was such a long flight, just wanted to send out a special thanks to Mr. Malik even though it was a long thing. He was extremely polite, extreme courtesy, and a special to my kids my two young daughters he has given them such as great respect. I salute him, such a great person to have on your staff.

✅ Trip Verified | I had very bad agent chat experience. She ended the chat within 10 seconds of her getting on it. She did not respond to my question or allow me to follow up on her response (which seems to be copy pasted prompt). It appears that she does not know how to read in English as her response had nothing to do with my query. If a live agent chat support is using copy pasted prompts then why are you using an agent at all? Finally, the chat bot when prompted to complain transfers you to the call center which then transfers you to this portal that then tells you to make up travel details to submit a complaint.

✅ Trip Verified | The flight was full, check in and boarding was smooth. What make this flight exceptional is cabin crew. He was humble, welcoming passenger with very positive and real smile. I was carrying small bag with medical logo. He offer me help in any medication I need two times (before departure and before landing) He spend time to teach kid how to work with IFE. He make this flight unique travel experience and i think his behavior tell you how much he loved his job and helping others.

✅ Trip Verified | I only had a hand-carried luggage so I took advantage of the electronic system at the airport that saved me time. They are now, though, a bit strict with weight on hand-carries. The flight was on-time. Crew did their job well. Food on-board was okay

Not Verified | Horrible experience flying with Saudia. On transit in Jeddah, my next flight to KUL was cancelled at last minute and I was put in the next flight to KUL and downgraded to Economy class without any explanation. My written complaint was ignored by Saudia who claimed that they have given me a business seat to KUL.