Saudi Arabian Airlines

Customer Reviews

4 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 301 reviews
5/10
4 star Skytrax Rating
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5/10

"haven't received the water"

(Malaysia)

Trip Verified | My seat was 48L I asked for the mineral water because the one given earlier finished. The stewardess says 'later'. After 1 hour I have not received, I asked again the same stewardess when she passed by and until the end of my journey I haven't received the water as requested - bad service. The toilets seems not checked by the staff and it was awful. Do not intend to fly with the airline any more.
AircraftBoeing 777
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteJeddah to Kuala Lumpur
Date FlownDecember 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"Worst experience"

(Germany)

Not Verified | Munich to Lahore via Jeddah. 8 hours of delay. Delay is not the issue, they have written a rule on board that if your stay is more than 6 hours they will give you a hotel room. Now they are saying that the rooms are only for EU, American and Canadian passports. And they only give transit visa to EU, American and Canadian passports. Worst experience. No compensation. The terminal is poor. No place to eat. No KFC no McDonalds nothing.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteMunich to Lahore via Jeddah
Date FlownDecember 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
8/10

"all marks to their efficiency"

(Pakistan)

Not Verified | Lahore to Jeddah via Dubai. It was my first time travelling via Saudia with family. The flight was at 11 AM, we reached airport at 7:30 AM and after checking process / security reached counter at around 8 AM> The check-in staff was good and they were cooperative, anyhow they took alot of time as the lady issuing boarding cards was new induction Flight was on time and those who were with families were called to board the aircraft before travelers travelling alone. The attitude of male flight pursers at the aircraft door was harsh and a lot was left desired. Aircraft was new. Flight was uneventful, smooth takeoff and food was served about after 45 minutes. They had two meals chicken or fish, my son opted for chicken but he did not like it, he being diabetic needed to eat, so I asked flight crew for additional meal for him, which they obliged, rather their attitude towards my son became more caring. We landed on time and since we were transit passengers so we were sent to transit lounge. Then for the next flight for Dubai once I passed through the security check / check-in counter it was found that Saudia Staff at Pakistan has issued me with two boarding cards for Lahore to Jeddah flight, however other family members had correct boarding passes. This caused delay in my move to aircraft and consequently my family was also stopped, however after checking our tickets and online confirmation we were allowed to board the aircraft. Cabin crew on our flight to Jeddah was very cooperative, kind and caring, all marks to their efficiency. The aircraft was new and very clean.
AircraftBoeing 777-300ER / A330
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteLahore to Jeddah via Dubai
Date FlownJuly 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
1/10

" I lost my tablet"

(United States)

Trip Verified | Dammam to Los Angeles via Jeddah. I lost my tablet when arriving from Dammam and transit to Jeddah. I discovered that I missed it in the plan when I was in the security check point. I contacted Saudi Airline almost 35 minutes from my arrival. They said they checked the plane but did not find anything. The Executive managers did not help at all. As I complained, they made me miss my next flight. I was left with nobody to talk to till 10:30 am. I cannot go back to the border as my exit from KSA was final. I had to book a new flight. I paid from my own pocket the new trip starting after 17 hours from my arrival to Jeddah. At around 10:30 am I told my story to the next shift manager. I asked him how to catch the new booked flight. He helped me at around 12:0 pm to catch the flight booked on Etihad to Abu Dhabi then LA. Saudi airlines did not transfer my checked luggage to Etihad and ended up with no luggage at the end of my trip. Saudi Airlines is lacking professional services and customer respect.
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteDammam to Los Angeles via Jeddah
Date FlownDecember 2019
Ground Service 12345
Value For Money 12345
no
4/10

"I was totally ignored"

(United Arab Emirates)

Trip Verified | Jeddah to Dubai. My seat 35L window I was totally ignored, the cabin crew only interacted with the gentleman sitting at the aisle. Very surprised to see that they were serving ladies after men not caring of a simple worldwide etiquette, never happened with other airlines. My seat was broken and really uncomfortable I was trying to ask for a cushion but I gave up since they did not care of me. Moreover the access to the lounge in the terminal is restricted to frequent flyers and they don’t accept credit cards.
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteJeddah to Dubai
Date FlownDecember 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
1/10

"luggage left behind at Jeddah"

(United States)

Trip Verified | I travelled with Saudia on 5th December from JFK to Dhaka via Jeddah, and arrived at around 1.30 in the morning. After long flight when I went to pick up luggage the Saudi airlines ground operation crew told me that the luggage has been left behind at Jeddah. They told me that it Will be coming next flight. They ask my info and told me that they will let me know when it is available. After 2 days no communication from them. Then I called them back and they said it will Take another 2 days to 3 days. I requested them to get the operation managers phone number they refused to give. I am helpless at this point what should I do. All my belongings with checked in bag.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteNew York to Dhaka via Jeddah
Date FlownDecember 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
5/10

"Seats are not that comfortable"

(Saudi Arabia)

Trip Verified | Jeddah to Manila business class. Aircraft that time was their old B777-300. Seats are not that comfortable and it will not give you fully reclined seat compare to some of their Boeing 777-300. No overnight given to us the fact that we are in business class, one of the pax was complaining to the CM regarding the kit but all he can say is shortage although he apologized. Given the fact that their tickets are not cheap. While their business class lounge is so outdated and small. Toilets are small and dirty, selection of foods are limited. If Saudia is trying to compete with Qatar Airways and Emirates they should improve their airport, lounge, make their aircraft clean, and fix their old aircraft. In my opinion nothing can beat Qatar Airways with regards to their in-flight service, their well maintained aircraft, hospitality of the crew on board, friendly ground stuff, their huge and beautiful first/business class lounge.
AircraftBoeing 777-300
Type Of TravellerCouple Leisure
Seat TypeBusiness Class
RouteJeddah to Manila
Date FlownOctober 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
1/10

"movie selection is so terrible"

(United States)

Not Verified | Los Angeles to Hyderabad via Jeddah. The crew was rude, the food was so bad that I didn't eat. The asked me to move seats because I was traveling alone, which I willingly did. But, the entertainment system didn't work in seat they moved me to, so they moved me to another seat, but the seat recline didn't work. And I know it's only a slight recline anyway, but on a 15 hour flight every little bit helps. The movie selection is so terrible. The few they had were edited so poorly that it wasn't worth watching. And to top it off, Jeddah airport is the most disgusting airport I've been too. Please don't fly them. I'm sorry to provide such a negative review, but they truly earned it!
AircraftBoeing 777
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteLos Angeles to Hyderabad via Jeddah
Date FlownJanuary 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
1/10

"Very bad service"

(United States)

Not Verified | Los Angeles to Jeddah. Very bad service with very little portions of food. If you ask for extra bread they say we don’t have extra. Bathrooms are very dirty. The staff have a very bad attitude. No respect for passengers. Never had this experience with any airlines before it’s my first time and my last time with Saudia. I don’t recommend it to anybody.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteLos Angeles to Jeddah
Date FlownNovember 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
3/10

"reached a new low"

(United Arab Emirates)

Trip Verified | Dubai to Washington via Riyadh. Every day in this part of the world there are things that I find frustrating. Customer service is generally quite bad as a rule. It is almost never up to the standard that western companies provide. But I must say that Saudia Airlines has reached a new low, in having the worst customer service I have ever encountered in my 12+ years here in Dubai. I bought a business class ticket on Saudia, from Dubai to Washington Dulles, USA. My outward bound flight was on June 26. I paid to upgrade to first class. The seat, seating area, plane and toilet were all old and worn, and worst of all dirty. Without any explanation, the date of my return flight was changed. That meant I had to at my own expense buy a new connection ticket. At the same time they changed my flight, they changed my seat, seating me next to a stranger which I specifically did not want. It took emails, phone calls, and I was repeatedly told nothing could be done. Finally at the airport, after causing me much stress about this, an agent changed my seat, and then, and this is my big complaint, and one that I want to be addressed, my entertainment system did not work. No picture, no sound. I asked the flight attendant for a voucher to spend in duty-free, was told no. (That is what British Airways does in these situations). I asked for a note stating my system did not work, they refused to give me one, saying that it was in the records on the plane, no need for a note. I have written three emails concerning this, called twice. so far in over a month, I have received nothing. Nothing! I provide all the information, and on the phone, they tell me they cannot find my record.
Type Of TravellerSolo Leisure
Seat TypeFirst Class
RouteDubai to Washington via Riyadh
Date FlownOctober 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no