✅ Trip Verified
| Flew Istanbul to Kuala Lumpur via Jeddah with Saudi Arabian Airlines. Very much exceeded my expectations. For the low business class fare I paid I consider it to be outstanding value for money. The seating on both the A330 and 787 aircraft are fully flat and the cabin finishes very attractive. The 787 provides direct aisle access. Crew were friendly and attentive. Each flight I travelled on had WiFi. Food was pretty good. The menus could do with a little more variation and the main courses a little higher quality. And please, I know Saudia is a 'dry' airline and that is no problem for me but why can you not offer other drinks other than water, tea or coffee? Not on one of the four sectors was there a drinks service before the main meal. You take off, they do the meal order, there is a delay, then you are presented with your tray which automatically has a glass of water on it. Saudia should be offering/promoting high quality soft drinks in First/Business Class, fresh juices, smoothies, coconut water etc. Transit in JED is straight forward but the airport is a disgrace. I'm sure the terminal in Kabul or Mogadishu is more pleasant. It truly is hideous. Few food/beverage outlets, the toilets, don't get me started. Disgusting. The terminal is tiny and just people everywhere. The Saudia lounge in the terminal is just OK. Pretty small. Again, toilets are an issue (precisely two stalls - no urinals - in the gents so always a line up). Food was OK. However why the need to announce loudly every single flight that is boarding? It was disturbing after a couple hours. Saudia has the basics to be an amazing airline. The planes are great, the crews are good, the food and drink situation needs improvement but that isn't difficult to do. The worst aspect of Saudia is the Jeddah airport. Thankfully, a new airport terminal will open soon and when it does I wouldn't hesitate to fly Saudia again.