SAS Scandinavian

Customer Reviews

3 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 898 reviews
4/10
3 star Skytrax Rating
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4/10

SAS Scandinavian customer review

(Estonia)

ARN-LHR on an ageing but generally clean B737-600. Seat space is sufficient and boarding/departure was all handled on time and well. The ARN terminal is very nice and spacious. Service onboard is minimal. BOB is exorbitant and the quality is just awful. After purchasing BOB I wasn't offered the complimentary tea/coffee. Early arrival into LHR was a pleasant surprise. If it wasn't for the very affordable price SAS wouldn't be an option in the future.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment N/A
Value For Money 12345
no
5/10

SAS Scandinavian customer review

(United States)

Flew between Washington Dulles and Copenhagen and it is better than most US Airlines. Comfort in economy reasonable if your are skinny and less than 6 ft. Dinner was good served with wine and breakfast so-so. I did not care for cold pizza type breakfast. I may have to get economy plus on long hauls.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment N/A
Value For Money 12345
yes
7/10

SAS Scandinavian customer review

(Germany)

FRA-CPH-FRA. Both legs on old-fashioned MD 80 cabin a bit worn but nevertheless clean and comfortable for the relatively short flight. Service very friendly and charming. Drinks included food for sale. Very good value for the money.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment N/A
Value For Money 12345
yes
5/10

SAS Scandinavian customer review

(Australia)

Booked business class Sydney - Copenhagen return. As SAS do not fly out of Australia flew partner airline Thai to Bangkok. They were excellent. Transferred to SAS A340 to Copenhagen. Business class was full my wife's seat would not recline which was very disappointing as we had paid extra for the lay flat seats. After meals were served the flight attendant managed to pull some leavers under the seat to get it to go down. FA's were pleasant and food ok but nowhere near as good as Thai. Return flight similar story. Seat did not recline neither did the one in front. FA said that this is a common problem. Business lounge at Copenhagen sparse with very little to eat. SAS strike me as a low cost operation. Thank goodness for Thai on the last leg of the trip. We selected SAS because the flights were cheaper than other well known carriers. You get what you pay for. I think in future I will pay the extra and fly a well known brand.
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
10/10

SAS Scandinavian customer review

(United Kingdom)

On being a wheelchair user and cannot walk or stand I have just returned from Copenhagen to Aberdeen after visiting family. I found the booking system / prices and service first class until I arrived at Aberdeen Airport and found that they had no suitable chair to transport disabled passengers from the seats to the exit which meant that I had to be carried between two attendants half the length of the plane which was quite embarrassing and distressing.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment N/A
Value For Money 12345
yes
8/10

SAS Scandinavian customer review

(Sweden)

Traveled SK1605 ARN-ZRH on September 7 2012 in Premium Economy seat 2F (window) with a Boeing 737-600. On this occasion we had a long delay due to malfunction of an onboard computer. That caused a three hour delay out of Arlanda. Delays seldom occur when travelling with SAS. The staff handled the situation in a well manner slightly more was expected. As always when travelling with SAS the nice smiles and approach by the cabin staff makes up for the shortcomings that SAS still have to handle to become a full- rated carrier.
Seat TypePremium Economy
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
4/10

SAS Scandinavian customer review

(Denmark)

Flight from Tokyo Narita to Copenhagen. Return flight at 650.000 Yen. Star Alliance carriers using Narita has Fast Track check-in and security lanes. Not SAS. Closest Lounge from departure Gate is the United Lounge. Great Internet but very limited on food. Bananas bagels rice crackers and some factory made sushi rolls. No announcements for the SAS flight. Airbus 340. Very worn out equipment. Seats are very old and not Lie Flat. Many seats in the Business Cabin didn't even work properly. Inflight Entertainment was broken. Mirror in lavatory was broken and held together with tape. The staff is somewhat friendly but still gives you the typical Flag Carrier attitude of Cabin Attendants that has been in the job for too long and don't really want to be there. Best thing about the flight is that its direct to Copenhagen. Recon ANA via Frankfurt would be more comfortable but several hours longer.
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
5/10

SAS Scandinavian customer review

(United Kingdom)

Flew from Oslo to London. Check in and Seat Booking can be done on the net but only 22 hours before flying would be better if you could book your seat at the point of booking your flight. We managed to check in on the intent while we were in the hotel in Oslo. When we got to the airport to print our boarding passes the machines seem to all not really work we managed to spot a staff who helped us out by printing the boarding pass for us. We got to our gate and then had to wait communication was poor we were told that there was a delay to the flight only 15mins or so before the flight was supposed to take off staff were there earlier so I don't understand why this was not communicated earlier. Also they asked those with tickets numbers towards the back of the plane to board first however they did not seem to actually manage the situation if someone from the front row did board all the same so it did seem like only half a process was followed. Compared to Silk Air which does short haul flights around Asia this was a poor service compared to Easyjet and Ryanair this was a better service at least they bothered to clean the cabin a little before we boarded.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
8/10

SAS Scandinavian customer review

(United Kingdom)

LHR-Arlanda-LHR. Flight out on an oldish 737-600 comfortable seats no drop down screens - so no screen entertainment good service free tea/coffee. but not food. Cabin staff friendly and seemed interested in their work and passengers. Comfortable economy seats. Although I was amongst the first to arrive at the gate on departure at LHR we could board the aircraft straight away which was a very pleasant change and I wish more airlines would do this. Flight left 20 mins late due to the tug breaking down and having to be replaced and some turbulence en-route. I think the Captain said we were at 4100ft but would descend to a lower level to make the flight smoother. On the return leg I did have to sit by the gate but we all boarded a nearly full flight to leave on time and land back in London 15 mins ahead of schedule. I was in seat 4A which had a bit more leg room which was nice but must be near a heating vent so that at times I wondered if I was in a sauna. All woman crew and Captain kept us well informed about our progress with regular announcements. Over all very good and I would certainly fly with them again.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment N/A
Value For Money 12345
yes
7/10

SAS Scandinavian customer review

(Norway)

BGO-TRD. A short domestic flight on an old Boeing 737-500. Had seat 1A so leg-room was fine but the seats and aircraft in general was old and tired. In-flight magazine should have been replaced was literally falling apart. The coffee/tea served was nice and FAs were positive and professional.. Arrived on time even though boarding started 5 minutes before we were supposed to depart because of delay on the incoming flight to Bergen. All in all an ok flight but SAS seems more and more like a low-cost carrier these days.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment N/A
Value For Money 12345
yes