Royal Brunei Airlines

✅ Verified Review | Melbourne to Hong Kong via Bandar seri Begawan. I have been treated excellently even I can only afford to pay for economy class for myself and my daughter. This is such an amazing treat that I have ever been to any airlines. I wanted to say thank you to Royal Brunei Airlines, to the flight attendants. The food and drinks provided are very generous and great quality.

Melbourne to London via Brunei and Dubai. The deal with flying Royal Brunei is more complicated than flying other airlines. The flying experience on the 787 is excellent - great legroom for an economy seat , good food served every flight. IFE is OK - take your own headphones. Crew are very good. The price is very low compared to other airlines. However, this is a small airline with no back up plan if things go wrong - and they do. We had a 13 hour delay in Brunei but met people who were delayed several days. RB put us into a basic 3 star hotel for the night and organised a pretty poor evening meal but a meal nontheless. We also travelled with people who had experienced this sort of delay several times. RB is a good deal - if you have flexible plans - delays in Brunei especially are not uncommon but not that hard to deal with if you do not have to be somewhere at a particular time. The extra night in Brunei helped with jet lag but wasnt really in or plans.

✅ Verified Review | London to Denpasar via Dubai and Bandar seri Begawan. Travelled as a family of four including two children aged 10 and 7 years old. Was slightly concerned about entertaining the children on such a long flight, but needn't have worried. The IFE kept my two children entirely entertained when they weren't sleeping. Both children took a rucksack full of books, pens etc, but I don't think they used any. Food was fine for us adults, sadly the children didn't like what they were offered, luckily we'd taken snacks on board and eaten well at the airport before boarding. Took our own wine as the airline is dry, staff happy to dispose of empty bottles. Seats were very comfortable, one of the best we've experienced. Cabin interior clean, staff friendly and very efficient, and happy to hand out extra brackets when my daughter was cold. Families boarded first on all flights. Can't fault the airline, especially given the cost when compared to others. Will happily travel as a family with them again.

Flew on Royal Brunei new A320ceo for a short flight from Brunei to Kuala Lumpur. Managed to try the new IMPIAN wireless entertainment system - not many choices but adequate for the short 2 hour flight. I think many passengers are not aware of this as RB only officially launched this service 1-2 months ago. Food was good and filling for a short flight. Asked for a pen and postcard and got a RB branded pen with some postcards in a nice writing kit (with some writing papers and envelope).

Dubai to London Heathrow. No alcohol so take your own. Flight okay, however don't sit near the back of the plane as the crew sit there all night nattering away. Food pretty poor. TV and films were below par due to the amount offered. Only flew with Royal Brunei Airlines due to cheap costs.

✅ Verified Review | Flew Bangkok to Melbourne via Brunei with Royal Brunei. Both flights departed and arrived on time. The check in in Bangkok was efficient and polite and was able to use the priority lane for security check and Immigration. I boarded both flights at leisure and given priority in boarding. Bangkok to Brunei the cabin was lightly loaded and I was given an I-pad with some films on it. I was reading a book so did not see what was available. The seat recline was adequate and was comfortable. From Brunei to Melbourne the cabin was completely full and the seat fully reclined to a flat bed and was very comfortable. The inflight entertainment was adequate but film selection was a bit limited. On both flights the quality and quantity of the food was excellent, although on the Melbourne to Bangkok I did not get the main I wanted and decided to use the soup (would have been better if it were a bit hotter. Royal Brunei is a dry flight so no alcohol (this was a problem on the flight) so drink selection is a little limited. The Cabin attendants on both sectors were courteous, friendly and provide excellent service. My luggage was one of the first of the flight in Melbourne. I usually fly twice a year to Bangkok with Royal Brunei and the service quality tends not to vary. Flights usually depart and arrive on time and the cabin attendants are always polite and welcoming.

✅ Verified Review | London to Kota Kinabalu via Bandar seri Begawan. Royal Brunei Airlines cancelled our connecting flight from Brunei to Kota Kinabalu by reasoning "there is no flight available". Why do they mislead customers through advertisement stating that there are flights available on the date and time of our travel plans when we paid you with our hard earned money? We paid it well in advance and Royal Brunei Airlines mercilessly gave us less than 24 hours notice that our connecting flight now is not available. I am travelling with an infant and a six year old boy and they expect me to travel in the middle of the night and expect somebody will wait for us on a red carpet and collect us in the middle of the night? Why do they put us through a lot of trouble, time and money spent just because of their mess? Do they know how difficult it is to travel with young children or have any idea why not to live up to their motto "better fly with Royal Brunei Airlines"? I am not happy. I would give no stars at all but I have no choice but to click one.

✅ Verified Review | Royal Brunei Airlines Business Class ticks every box. Flew from Melbourne to London via Dubai and Brunei. The Dreamliner is a great aircraft, the BC configuration has only 18 seats that recline to a flat bed, staff are ultra attentive, food is great, inflight entertainment is fine (without being over extensive). It makes top class Business Class travel affordable for so many more people.

✅ Verified Review | Flew Dubai to Denpasar Bali via Brunei return. Refreshing cabin, cabin crew friendly and great. B787 is a wonderful aircraft in terms of comfort. IFE had sufficient content for an 8-10hr flight and was good in response. Food was superb. On the shorter route, I flew the new A320, very clean and fresh. However, lacked in IFE. Short Transit a breeze at BWN airport, but not if you are entering Brunei for a long transit. You'll have to first go to the transfer desk, request a sponsor letter, following which you pay 5 Bruneian $ for transit visa. Hotel provided was Trader's Inn, Brunei - comfortable for a transit stop. There seems to be some miscommunication between airline ground staff and immigration. If this is sorted it would be great. I have taken 8 flights in total with the airline, had a great time every time.

✅ Verified Review | Melbourne to Kota Kinabalu via Bander seri Begawan on Royal Brunei. The Boeing 787 Business Class was superior than I thought it was going to be. Yes they don't serve any kind of alcohol, however it's possible to buy a small bottle in Duty Free after security and bring it on the plane with you. The crew will not serve it to you, however ask for a mixer and ice and do it yourself! The seats laid down to a flat bed, and at 6ft 4inches roughly, it was just a little short to lie on my back (I'm 6ft 7). However with a bit of adjustment I was able to get comfortable and sleep. The only negative thing about the seat was the headrest - it's not moveable in any direction. This makes relaxing in a z shape almost impossible. Food was good, on the flight from Australia, they served a variety of Australian inspired dishes, and on the return more arabic influenced fare. Crew were quick to respond to drink requests etc. Decent sized portions as well! You don't get a decent amenity kit, and it resembles something from economy class, with an eye mask, ear plugs and that's about it. No PJ's either. However it is really cheap and not that bad for the money spent.