Royal Brunei Airlines

Customer Reviews

4 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 349 reviews
7/10
4 star Skytrax Rating
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8/10

Royal Brunei Airlines customer review

(Australia)

MEL-BWN on B777 BWN-SGN on A319. Both full flights seat pitch on 777 quite good (with pillows & blankets) A319 not so good. Food out of MEL at 0050 was a sandwich handed out with no description but a choice of 2 hot breakfast options as we approached BWN. Water/juice handed out at regular intervals as well as hot towels. IFE with good selection of movies worked well on the 777 - no complaints. BWN airport is very basic but we chose flight connections with less than 1 hour. There was a right kerfuffle over a family seating allocation on the BWN-SGN flight which was fun to watch as voices raised and only sorted out when 2 people stood up and offered to move to fix the situation.
Seat TypeEconomy Class
Value For Money 12345
yes
8/10

Royal Brunei Airlines customer review

(United Kingdom)

Flew to Perth on new 777 aircraft. We ordered low fat meals and they were excellent. Cabin crew friendly and always available. Soft drinks available and the legroom was good. Timed our stopovers so that we only had 1 hours in Brunei and Dubai. The complaint I have is regarding the inflight entertainment too limited but you cant have it all.
Seat TypeEconomy Class
Value For Money 12345
yes
8/10

Royal Brunei Airlines customer review

(United Kingdom)

LHR-AKL in Business on the old Singapore 777's. The cabin was a little tired but for the price was fine. Found service from crew excellent. There always seemed to be someone there when you needed them. All addressed you by name and very respectful. I was a little sceptic as to what the seat would be like as there is no information on the Royal Brunei website at all! Was an angled lie-flat seat and I did manage to sleep on all flights. Pillow and duvet were really good. IFE fine food was a little strange. On the Brunei website they say that food is on demand. That wasn't the case. The crew came around with a badly photocopied menu saying that because it was the end of the month the menu was changing so they didn't have any. I only ate one main course on all of my sectors which was an overcooked steak with lumpy mash. The food at the lounges was good so we ate there. There seems to be a little confusion from others re the Alcohol situation. The crew will provide mixers and ice etc but you must pour your own spirits. Alcohol is not allowed through Brunei unless it has been sealed by Duty Free so for out of LHR you are fine. Dubai - Brunei fine if you want Alcohol on your sector from Brunei - wherever it has to be taken into Brunei sealed declared to customs and them not unsealed until you are on the plane out of Brunei. We had one of the long 10 hour stopovers in Brunei. Outside the airport was chaos 300 odd people who didn't know where they were going. Just because you are in business class you still have to go on the bus to the hotels however we were given a nicer hotel. The Rizquin very nice and attached to a shopping centre which was handy. All of the food at the hotel was paid for including room service. Lounge at Brunei was tiny but had everything you need. Showers wi-fi etc and the best Beef Rendang!. All flights between London and Brunei stop in Dubai when you have to do a strange walk around in a circle and through security but it was nice to stretch our legs. I would fly with them again if the cost difference is as great.
Seat TypeBusiness Class
Value For Money 12345
yes
9/10

Royal Brunei Airlines customer review

(United Kingdom)

Heathrow to Auckland via Dubai/Brunei. Staff were attentive IFE adequate seats extremely good and food as good as any we've had on a plane. There is no problem taking alcohol on board for personal consumption and we took gin both in and out of Brunei without any problem - a superb airline at affordable prices.
Seat TypeBusiness Class
Value For Money 12345
yes
9/10

Royal Brunei Airlines customer review

(France)

Heathrow-Brisbane return. I am coeliac and have a gluten free diet which was served without a problem and was very good. My wife was not so impressed with standard meals. On the way out we had a break in Brunei 10 hours in a hotel room and wished we could have had the same on the way back. The plane was clean and staff very attentive. The inflight entertainment was varied but screen was small and on the trip back my screen was not clear. Brunei airport is the scruffiest I have been to. There is little to do and the toilets were malfunctioning and down a long staircase. The stairs were filthy. And the schedule on the way back is a killer. 7 hours to Brunei wait for 3 hours 8 hours to Dubai wait for 1.5 hours 7 hours to LHR. And if you can't sleep it takes a week to get over. With the huge price advantage I would use them again particularly now they have a flight to Melbourne but I will probably pay to break the trip back either in Brunei or Dubai.
Seat TypeEconomy Class
Value For Money 12345
yes
3/10

Royal Brunei Airlines customer review

(Brunei)

BWN-DXB-LHR onboard B777-200ER an ex Singapore Airline aircraft. Seated at the window seat the window is covered with some mess - requested a hankie from a cabin crew it took ages (reminding twice) to deliver. First leg food was alright requested SFML delivered. But second leg after 1 hour stopover in DXB a new set of crew took over and they left out my requested meal. IFE broke down an hour after airborne moved my seat to the back near the toilet. Toilet never serviced as the smell was awful - a few fellow passengers did complain to the crew but no action taken. One of the crew even told us 'there is nothing we can do about it move to the front if you prefer.' This is the cheapest ticket to LHR by an Asian carrier from SE Asia. but is it worth it? The aircraft is old and smelly interior was seen a decade ago although RBA advertised it as a new aircraft B777 which is not.
Seat TypeEconomy Class
Value For Money 12345
no
8/10

Royal Brunei Airlines customer review

(United Kingdom)

Late booking flew London-Auckland return. Staff first rate food is fine and no alcohol was not a problem. Leg room fine for economy. Stopover at Brunei is boring.
Seat TypeEconomy Class
Value For Money 12345
yes
10/10

Royal Brunei Airlines customer review

(United Kingdom)

Excellent trip to Australia and back. Cabin crew well presented attentive and unobtrusive but there if you need them food is good and plentiful. No alcohol but a frequent round of soft drinks tea and coffee. I will certainly fly with them again. I also liked the 2 stops it broke up the long haul element.
Seat TypeEconomy Class
Value For Money 12345
yes
2/10

Royal Brunei Airlines customer review

(Australia)

Check in average plane was old and tired with very poor audio visual. Cabin staff very average and not so helpful food was poor and no alcoholic beverages. Brunei airport a real disappointment as was the aircraft and overall experience.
Seat TypeBusiness Class
Value For Money 12345
no
10/10

Royal Brunei Airlines customer review

(United Kingdom)

Heathrow to Brisbane return. B777 was comfortable inflight entertainment good and the meals excellent. The cabin staff were courteous and attentive. We would have liked a little longer in Dubai to shop. This was our second trip to Australia using Royal Brunei and in my opinion they can't be beaten on price and service.
Seat TypeEconomy Class
Value For Money 12345
yes