Royal Air Maroc

We had no problems in terms of flight times or delays. Flight attendants were quite nonchalant and not particularly friendly. The most worrying thing was the state of the aircraft.. Not only was it shabby inside and out there was a huge crack across the emergency exit door and rust all over the wing. Overall I would say a very shabby airline and poor customer service.

Cancelled our original flight to Morocco from JFK due to weather then they failed to notify of the rescheduled time. Because they had failed to notify so many passengers the rescheduled flight was delayed causing us to miss our connection in Casablanca. After having to spend a night in Casablanca we arrived in Marrakech 40 mins late only to discover our bags had been lost. On our return arriving at the airport in Marrakech we went to check-in only to find our flight home was oversold after seeing 3 different agents they finally issued our boarding passes. We thought things were finally running smoothly until we arrived in New York and discovered once again they had lost our bags. The delays and baggage issues were exacerbated by terrible customer service.

We received an email 4 days before we were due to fly cancelling both the outward and return flight. The plane was old and dirty. The staff surly and not interested in serving you. The toilet smelt and they closed the front part of the plane off and told passengers to use the one at the back. Some people complained and ignored this rule.

JFK to CMN. Good quality food friendly staff and a smooth flight. Plenty of movies magazines/newspapers provided.

Awful airline and only getting worse. Due to budget cuts flights are often cancelled at the last minute and passengers are rerouted from direct flights to itineraries that consist of up to 3 extra flights. The airline will list several flights available but then combine all the passengers for that day on one flight. This makes travel with RAM impossible if you have a connection with a different airline. While travelling to Paris my husband and I had made separate reservations. For some reason he was told on a Monday that his Saturday flight had been cancelled. I was not alerted until Thursday that the same flight had been cancelled. My mother recently flew from JFK to Casablanca. It took her friend 2 hours after landing to receive her baggage. My mother's baggage was left behind in NY. We were told to call back the next day when the suitcase should have arrived on a flight coming in at 8am. The next day I called three times hours after the flight had arrived and was told that they could not confirm that the suitcase had come in. One customer service woman refused to let me speak to her supervisor and hung up on me! We ended up paying a 50$ taxi fare to go to the airport and were told to look for the suitcase ourselves by two employees who were sitting and gossiping and playing with their cell phones. Finally we found an employee in a back office who was willing to do his job. He went to another part of the airport and returned with the suitcase. The suitcase had a huge yellow tag on it that said "RUSH" and yet it was 8 hours after it had arrived and no one could confirm it was in Casablance. In short avoid this airline like the plague!

I cannot recognise the airline that I have used for 20 yrs from some of the comments made. I usually fly Economy LHR to CMN but as I have had a problem with my legs recently I have switched to Business class. In both classes RAM has been totally satisfactory. I have never had a flight cancelled or changed before the day of departure I have only once had a more-than 3 hr delay and in this case cans of drinks were immediately provided and 40 mins later all passengers were taken to a restaurant in the airport. Cabin staff with the odd exception are friendly and helpful especially when they realise I speak some Arabic. The air miles programme is extremely generous. The planes are modern and clean. Even the older planes which I occasionally take on internal flights are satisfactory. One time my baggage went on to Marrakech and was not offloaded at Casa. It arrived back at Casa at 7am the next morning and I was given 300 dirhams compensation for the taxi to and from the airport. This was several years ago and I imagine the compensation will have increased to cater for higher taxi fares.

Lisbon airport for our return flight home to Riyadh via Casablanca but there was no flight and no Air Maroc staff to assist us. When I got hold of their Portugal office there was no answer. I called their number in Morocco and was told that the Lisbon-Casablanca flight had been cancelled and they had been unable to reach me. They offered no solution other than a flight 8 days later else I should send a complaint to their email address. At the peak of summer travel season I was forced to purchase new tickets for my family on other airlines to get home. The initial journey from Riyadh to Madrid via Casablanca didn't go smoothly either - they got our luggage to us 5 days late.

I have flown Royal Air Maroc many times to W.Africa over the last 6 or 7 yrs and the company is getting worse. I flew BCN-CMN-DKR return the return trip was appalling. Both legs DKR-CMN and CMN-BCN the crew were surly rude and incompetent. The 2 767 aircraft they have are old and the crew made no effort at all. The emergency procedures were done so that people sitting near the door weren't able to observe contrary to international law because they told me there were only 4 crew for this flight. Due to the consistent downfall of this airline I will not be using them again for W.African routes.

Experience with flying Royal Air Maroc from Frankfurt via Casablanca-Marrakech can be summarized as: Old and dirty airplane +5 hrs delay in Casablanca without any explanation from ground crew no service from staff several people in same flight did not get luggage until several days later.

I have flown with Royal Air Maroc many times it's a very good airline and it has a reputation I can't seem to find when I'm on-board their aircrafts. Staff are very good and great with customer service. I was flying from London-Tangier and one man decided to smoke in the toilets the staff took this as a serious problem and treated him fairly and when we landed in Tangier he was arrested it's good to see action taken. They served lunch which I always love I had the chicken with rice and potatoes very tasty. Royal Air Maroc is a standard airline with great seats and very friendly staff their English is superb so no communication problems will occur on-board. It was very clean I called a member of staff 6 times during the 3 hr flight she was very happy serving me all the time.