Royal Air Maroc

Good value for money. We flew SVO-CMN CMN-JFK return. Cabins were in a fairly good condition dinner was great and very tasty. In addition to hot meals there were salads cheese cream and oriental sweets. Flight attendants were friendly and spoke three languages. Each seat was equipped with a blanket pillow headphones and eye mask. The airline falls from grace with constant delays of 20-40 minutes but despite this they often arrive on time.

RAK to CMN and CMN to MPX with my old sick mother. On first leg boarding my mother from the wheelchair to the ATR42 was a nightmare due to lack of elevators at the airport. But crew was professional and patient. Plane was in excellent condition. Even on a 40 minutes flight we were offered of a glass of water or cup of coffee. Second leg on an oldish 737 was no problem for boarding through jetway. Legroom was above average. Food remarkably tasty compared to the average. Crew friendly and helpful. I ask for my mother to use the business class toilet due to short distance but hostess denied I asked the head steward who said yes and was very kind and helpful. Crew spoke good enough English. Fares are more expensive than average but flights to Europe are priced per leg so I was not forced to buy a return ticket ending up using only one way.

Morocco to JFK. Terrible airline from the service to the condition of the planes. Boarding was disorganized. Aircraft dirty attendant kept scolding a woman for reclined seat during take off however seat would not go into the upright position! Restroom door did not close properly. Food was awful. Movie restarted over 3 times - 4.5 hrs to watch 1 movie sound was awful old monitors. Upon landing many passengers stood to retrieve bags while the plane was still racing along the runway attendants said nothing. When we finally arrived at the gate the aisles were filled with passengers and their bags so we couldn't even stand up.

Washington DC to CMN. DC to JFK was smooth. JFK to CMN was poor. The overhead buttons weren't working the sound on the old fashion screens was mute with no headphones. FA's were rude and impolite one flight attendant got into a verbal argument with a passenger. I have to say it is getting annoying to accept this treatment.

We flew direct from JFK to Casablanca. This airline is definitely not up to par with other airlines. The plane is shabby with many of the overhead lights and call buttons not functioning. The bathrooms are dirty and not maintained throughout the flight usually no soap and runs out of toilet paper early on. The outbound and returning flights were on time and actually arrived slightly early and our bags arrived intact. On the return flight there were 2 young girls travelling as unaccompanied minors seated across from me. The flight attendants did not check on them throughout the flight. In fact when the meals were served the flight attendant was very brusque with them when asked to choose which meal they wanted. The flight attendants did not show any extra care or compassion for these young girls travelling by themselves. Interestingly we also took a domestic flight from Casablanca to Marrakech and this flight was excellent! The plane was very clean and modern and the service was decent.

JFK to CMN. Boarding started on time but as RAM has no rhyme or reason to their boarding process we took off about 30 mins late. Slept for most of the flight dinner was above average breakfast was just an assortment of pastries/yoghurt. Arrived on time. CMN to JFK - again disorganized boarding. Left approx 40 mins late. Upon take off 3 or 4 overhead bins popped open. The passengers around me kept looking for an attendant to rush to assist since no one seemed to notice we were all scared luggage would fall on us. The attendants weren't rude just indifferent. While the aisles filled with trash and the bathrooms became filthy during the 8 hour flights the attendants did each others make up and played with their phones. Little to no leg room. The technology was laughable. Old TV's spaced too far apart and the picture quality was laughable. One movie for the 8 hr flight maybe 2 TV shows and I couldn't hear anyway since my seat didn't have audio. Overall landed 45 mins late. Below average experience.

Casablanca to Laayoune Morocco and Casablanca to JFK. First trip was wonderful first class seating and very attentive staff. From Casablanca to JFK however it was a completely different story. During the 6.5 hour flight I saw the flight attendants twice - once to drop off our lunch once a few hours later to pick up the garbage before landing. People had been pushing the call buttons but attendants never responded. The inflight video system was horrible and the aircraft was dirty. Conveniently I was on an aisle seat near the galley so I continued to get up and refresh my drink and snacks as I chose.

MAD-CMN Business Class. Flight departed on time nice service comfortable seats and good food and wine offered. The only problem I had was in obtaining a boarding pass when transiting through Madrid from Heathrow. With the assistance of a helpful Iberia lady I was finally able to get a (hand written) boarding pass but only after some hours. This is a very strange arrangement as the RAM aircraft leaves from the same Terminal (4S) as I had arrived off a BA flight yet the RAM office is literally miles away.

No booking availability to use a Hong Kong HSBC credit card to book a flight from Morocco to London. This airline has no desire to help their customers! They don't deserve our business. Unfortunately they hold the best flight options to travel from Morocco to the UK. If I could find another way I' do it!!

Late departure from Heathrow. Once in Casablanca the boarding gate was wrong on our boarding cards and there was no one to help the information screen was showing all other destinations except ours. When we finally found the gate after running around with our two young children at midnight we find that the flight was going to Guinea before Gambia as our schedule said. Once in Guinea we waited onboard for a 1.5 hrs for refuelling and cleaning. Staff are not welcoming nor helpful. Once in Gambia 2 or our 3 suitcases were missing and after daily trips to the Air Maroc office in Gambia and the Airport they arrive.