Royal Air Maroc

Montreal to Casablanca to Marrakech return. Meals excellent inflight service excellent - staff extremely helpful to families travelling with children.

Booked a return London Gatwick-Casablanca - on the day of departure a text informed us that the return flight was cancelled and we would be put on a later flight to a different airport. We had additional costs of hotel meals and transfer to our original departure airport and had to cut our holiday short. No apology made and still negotiating with them regarding payment for the taxi to the original airport. Complete lack of customer care - the representatives appear to deliberately absent themselves so that they do not have to deal with queries and shoulder shrugging seems to be their preferred response. They are really hopeless and should be ashamed of their customer rating.

Gatwick to Marrakech return. Both flights on-time planes were fine food good - for economy class food it was better than some airlines I have previously flown including Qantas and Icelandair. We had no problems with service. Our only problem was the stopover in Casablanca on the outward flight as the transit lounge facilities are very poor insufficient seating and availability of food and drink was very limited. There are improvements being made at present but in the meantime we would avoid the route via Casablanca and book direct flights both ways. The staff were are all time polite and available. We will certainly fly again and would recommend this airline as great value for money and definitely preferable to the ghastly budget airlines that are the alternatives.

Madrid-Dakar (thru Casablanca) and Dakar-Casablanca. It was terribly overpriced but our 3 flights were on time luggage was delivered 20 minutes after landing. The flight itself was not very comfortable and it was shaking all the time but we were too exhausted and slept on all flights and time passed fast. Flight attendants were ok but on each flight woke us up to offer food service!

Dreadful experiences with this airline - the day before leaving a person who only spoke French called and wanted to reroute us to a flight with a 6hr wait in Casablanca. The return flight was even worse - an antiquated aircraft had some technical problem in spite of which we were boarded and unboarded 90 minutes later. We were then trapped in the duty free airport zone no rep in sight most of the time people at the customer service desk (no English poor French) RAM staff treated us like dirt arrogantly refusing to give information. Passengers had to beg for meal vouchers but the airport cafe had only stale cheese bread rolls and quickly ran out of them.

We received a phone call while in Marrikech saying the morning flight to Paris was cancelled and we were to take a later flight. Later I was called again and told that flight was cancelled too and we would need to take a late-night flight. I called back and said we needed to be in Paris before the late flight left what other options were there? The call disconnected. We stopped by RAM office in downtown Marrikech took a number and waited about 10 minutes. The agent booked us for a morning flight to Paris changing planes in Casablanca. The flight to Paris was jam-packed with more carry-on luggage bags etc. than I'd ever seen. This flight departed 7 April at 12:20. Somehow the crew managed order from the disorder got bins shut fed everyone on the flight came round with more drinks and worked hard. Didn't like the two cancellations of our flights or the long connecting flight but RAM got us there.

They've changed my departure time 4 times so far causing me to have to change connecting flights with other airlines over and over again - with the resulting change fees. Now it's going to take me 3 days to get from Casablanca to Colorado with overnight in Madrid and again in Dallas. After reading these reviews I'm pretty much terrified that I'll make the flight in and out of Casablanca at all.

The worst airlines I have ever flown. The flight was from Geneva to marrakech with a connecting flight in Casablanca. Our flight from Geneva to Casablanca has been cancelled without any prior notice. I tried to fix the issue over the phone with RAM. The first person just hung up and the second was not helpful and informed me that all fights are fully booked and they don't have any solution to propose! After one hour of negotiation RAM proposed me other flights the same day arriving late in the night.

London Gatwick to Agadir via Casablanca. On the journey out we were in the queue to check-in at Gatwick for around 2 hours. This meant we had 10 minutes to get to the departure gate for boarding meaning we could not even stop to get refreshments before our flight. When we connected in Casablanca we boarded the plane and were left sitting on the runway in sweltering heat for over an hour without any explanation from cabin crew. On the return flight to England we arrived at Agadir airport at 3.50am to catch a flight to Casablanca at 6.30am where we would connect for London Gatwick. On arrival at the airport we realised that our flight was not on the departures board. We sat and waited for over an hour in a deserted airport with no members of staff or representatives to be seen. When finally a RAM representative did appear he simply shrugged his shoulders and told us that the flight had been cancelled giving us no explanation or apology for this having happened. We tried to patiently negotiate another route but the representative was utterly nonchalant and uncaring about the inconvenience. He worked out a route for us to catch a flight at 9.30am to Casablanca from which we could then connect at 1.40pm to London Heathrow. Although we explained that we had initially booked to go to Gatwick again he simply shrugged and told us that this was our only option and "take it or leave it". He even went onto say that it was a difficult situation for him as he was the one who had to listen to us. We waited for 5 and a half hours in Agadir airport to board the 9.30am flight. When we arrived in Casablanca our connecting flight was delayed for an hour and a half meaning we had to sit in the departure lounge listening to a imbecilic woman talking constantly on the tannoy for four hours. When we touched down in Heathrow it was 7pm - 7 hours after we were initially supposed to arrive and at the wrong airport. We were herded from pillar to post once off the plane; initially the gate into the aiport being 'accidentally locked' so we were all standing waiting in a small corridor and then being asked to go back to the departure lounge to wait for further instruction regarding the promise that had been made by the representative in Agadir that we would receive transportation to our homes due to the inconvenience of arriving at the wrong airport. Initially we were told by Heathrow staff that we would only receive transport to Gatwick but after patient negotiation we did get a taxi to our home. Overall the journey was appalling and the staff were dismissive unhelpful and uncaring.

This is the worst airline I have ever experienced they have changed my trip 5 times before departure (of course without telling me about it) are impossible to get in touch with and refuse get me a hotel when they leave me in the middle of nowhere when the last leg of the trip is cancelled.