Royal Air Maroc

✅ Trip Verified | Marrakesh to Porto via Casablanca. The boarding in Marrakech was at the scheduled time, allowing the plane to take off about 25 minutes before the scheduled time and reach Casablanca almost at the time it should have left Marrakech. The crew was very efficient and attentive, which made the trip go smoothly. Despite the short trip, the plane had comfortable seats in the class in which I traveled (economic). On the Casablanca-Porto trip, the crew was equally friendly, helpful and attentive. There were newspapers of various kinds available, either in French or in Arabic. The seats were comfortable and a light but varied meal with fresh and tasty products was served. Overall the trip was great value for money and without any delay.

✅ Trip Verified | The worst airline experience I have endured. I had 4 flights (connections through Casablanca to and from Europe) and all four were 3+ hours delayed. One of my return flights was cancelled without explanation 2 days before the start of my trip and little was down by way of creating a solution. As well, my bag was lost for the first 2 days of my trip which included a bridesmaids dress needed for a wedding. When I called multiple times to track the bag the airline had no idea where my bag was and said it would be returned within 2-21 days. I was informed that there were airport strikes in Casablanca and staff were messing with the customers as a form of striking. The employees lied to me and never offered explanations for the four delayed flights. They delayed my return so much that I missed my connection and had to unexpectedly stay the night in Casablanca. There were dozens of other passengers in the same predicament as I, all on differing flights. I've filed a claim to receive compensation for the ordeal and received an automated message that someone will try to reply to my claim within 60 days.

✅ Trip Verified | Montreal to Beirut via Casablanca. Flights rescheduled for more than 5 hours so my arrival turned to be + 2days instead of +1 day. Both flights were delayed for more than 1,5 hours. Ground staff in Casablanca were rude and unfriendly to me.

Not Verified | Casablanca to New York. We were sitting on the plane for 1.5 hrs without any communication from the captain or the crew. Upon arrival we saw the email sent with apologies which totally dumb. After arriving to New York we are waiting for the luggage for more then 1.5 hr.

✅ Trip Verified | London to Bamako via Casablanca. I have just returned from Mali. Utterly shocking experience. Bags were missing for five days. To avoid answering questions, staff simply put the phone down. Bags finally turned up two days before I left to return to London, which I did yesterday. As I write, my baggage has gone missing again.

✅ Trip Verified | Algiers to Casablanca. I booked a window seat and I want to have my window seat. When i arrived to Algiers airport they changed my seat and gave me an aisle seat. It is unacceptable as i paid a huge amount to avoid any kind of change. When i told them so they told me i should’ve arrived earlier. They sell business class tickets and change whatever they want!

Not Verified | Paris to Casablanca. Great Flight. First I was upgraded to business class. I has great attention from the cabin crew. The cabin of the Boeing 787-8 is very nice (even if the new 787-9 cabin is even better). Very good meal was served. Departure on time, arrival before time. Entertainment of good quality (could be richer of renewed more often, indeed as a frequent flyer with RAM, I have seen almost all movies I am interested in). Priority Luggage respected and delivered first. Very happy to be a gold frequent flyer of RAM.

✅ Trip Verified | A pretty horrible experience. At Casablanca airport, aircraft parked at a remote location necessitating a bus ride in high heat to the plane. Seats extremely uncomfortable. No matter how you sit, there is no comfort. Ringing the FA call button is futile because no one ever came. Seat belt sign was turned on for an inordinately long time due to mild turbulence which had dissipated, but the sign was kept on. My young child needed to use the bathroom and crew kept sending him back to his seat. I finally went with him and told them that either he used the washroom or peed in his pants. A male FA told me that there was turbulence. I said that at the moment there wasn't any and that my son would use the washroom quickly. He said to me, "how do you know there's no turbulence". I answered, "because I'm a pilot". He was unnecessarily curt and rude for no reason. One kid who must have been related to a crew member was sleeping in the closet with her legs protruding into the aisle. Completely unprofessional. Final gripe is that in Casablanca airport, you cannot use Morocan currency along with your credit card to get rid of your Moroccan money before leaving the country.

Not Verified | I was going from Washington to Malaga via Casablanca. First flight (RAM219) from Dulles to Casablanca was fine (I was able to purchase an upgrade to business at the counter with no problem). The second flight (RAM984) from Casablanca to Malaga was delayed. We were given very little information. “You will receive information in 10 minutes.” Followed by the same announcement 3 times. 1 hour later, we boarded a bus where we sat for 20 minutes. Got onto RAM984 – a propeller jet – which was very dirty, smelt of fumes, and had insects on the interior window. The plane sat on the runway for a long time, attempted to take off and failed, and returned to the airport. We were disembarked and waited another 2 hours for a new plane (with no information from rude staff). Flight from Casablanca to DC (RAM218): I wanted to purchase an upgrade. Was told that “we don’t have a machine.” (the woman in front of me had been overbooked and was given a free upgrade.) The gate area was very crowded. They made a boarding announcement and there was no organization (see photo). No one told passengers where to go or what zones to use. Then, we waited. We were given the same RAM-standard statement, “You will receive information in 10 minutes.” This happened 2 times. People were getting very angry. Ground staff called security who came and stood at the counter looking menacing. Boarded the plane. Stayed on the ground for more than an hour with no information from flight crew. We could see mechanics staring up at the underside of the wing, not reassuring and most of the passengers around me were fearful to fly. We finally took off 3 hours after flight time. All the staff were rude and unhelpful. They didn’t speak. They turned their backs when I (and other passengers) asked questions. This whole experience has actually put me off of Morocco in general (and I wanted to travel there.)

✅ Trip Verified | Washington to Casablanca. So our flight was supposed to leave at 10:00 pm Friday night. That tome comes and goes and it is not until after 11 pm that people are asking questions and getting no answers from the airline. Many people had connections they need to reach for various reasons that could have been met had the airline canceled the flight so that it would release reservations (our travel agent could not intervene because the flight was not declared canceled). Finally at 1:30 am we are informed that the flight is canceled and that they would take our contact info and reach out to us with more information later. Next morning we check our email and find out the new flight is scheduled for 12 noon. We rush back to the airport only to watch that time come and go with no explanations. Good customer service would give updates, offer snack a to the kids / families, try to make some appeasements to all the sleep deprived travelers. I would not recommend this airline if I were traveling to this region again.