Royal Air Maroc

✅ Trip Verified | Marrakesh to London via Casablanca. When we arrived at the airport in Marrakesh our flight had been cancelled and we had a connecting flight in Casablanca. After waiting for several hours we were bussed to Casablanca leaving us no time to catch our flight. After going through security we were told at baggage drop it was too late. We pleaded with them as it wasn't our fault and were told to leave the line and find a manager which we refused to do as we had no time. We explained the situation to them and no one wanted to help. Eventually we got the go ahead and were told to run to the gate. There were several more checkpoints to go through with long cues and no help. We had to run from point to point and when asking for help were just ignored. The gate was at the far side of the airport so eventually arrived with a pocket full of cash that we couldn't spend in the duty free, dying of thirst as we couldn't stop to buy water and dripping wet through after all the running. All we needed was for one member of staff to be helpful and get us to the departure gate quickly through security and it wouldn't have been an issue. I have never come across such unhelpful staff.

✅ Trip Verified | Manchester to Banjul via Casablanca. Good flights, pleasant staff, no problems. Everything went smoothly and would definitely fly with Royal Air Maroc again. I would definitely recommend them to anyone who asks about my journey

✅ Trip Verified | An extraordinary trip from Istanbul to Casablanca with the Royal Air Maroc, a very professional staff and the cabin well equipped with all amenities to make you forget the 5 hours of travel.

✅ Trip Verified | Marrakesh to Porto via Casablanca. The boarding in Marrakech was at the scheduled time, allowing the plane to take off about 25 minutes before the scheduled time and reach Casablanca almost at the time it should have left Marrakech. The crew was very efficient and attentive, which made the trip go smoothly. Despite the short trip, the plane had comfortable seats in the class in which I traveled (economic). On the Casablanca-Porto trip, the crew was equally friendly, helpful and attentive. There were newspapers of various kinds available, either in French or in Arabic. The seats were comfortable and a light but varied meal with fresh and tasty products was served. Overall the trip was great value for money and without any delay.

✅ Trip Verified | The worst airline experience I have endured. I had 4 flights (connections through Casablanca to and from Europe) and all four were 3+ hours delayed. One of my return flights was cancelled without explanation 2 days before the start of my trip and little was down by way of creating a solution. As well, my bag was lost for the first 2 days of my trip which included a bridesmaids dress needed for a wedding. When I called multiple times to track the bag the airline had no idea where my bag was and said it would be returned within 2-21 days. I was informed that there were airport strikes in Casablanca and staff were messing with the customers as a form of striking. The employees lied to me and never offered explanations for the four delayed flights. They delayed my return so much that I missed my connection and had to unexpectedly stay the night in Casablanca. There were dozens of other passengers in the same predicament as I, all on differing flights. I've filed a claim to receive compensation for the ordeal and received an automated message that someone will try to reply to my claim within 60 days.

✅ Trip Verified | Montreal to Beirut via Casablanca. Flights rescheduled for more than 5 hours so my arrival turned to be + 2days instead of +1 day. Both flights were delayed for more than 1,5 hours. Ground staff in Casablanca were rude and unfriendly to me.

Not Verified | Casablanca to New York. We were sitting on the plane for 1.5 hrs without any communication from the captain or the crew. Upon arrival we saw the email sent with apologies which totally dumb. After arriving to New York we are waiting for the luggage for more then 1.5 hr.

✅ Trip Verified | London to Bamako via Casablanca. I have just returned from Mali. Utterly shocking experience. Bags were missing for five days. To avoid answering questions, staff simply put the phone down. Bags finally turned up two days before I left to return to London, which I did yesterday. As I write, my baggage has gone missing again.

✅ Trip Verified | Algiers to Casablanca. I booked a window seat and I want to have my window seat. When i arrived to Algiers airport they changed my seat and gave me an aisle seat. It is unacceptable as i paid a huge amount to avoid any kind of change. When i told them so they told me i should’ve arrived earlier. They sell business class tickets and change whatever they want!

Not Verified | Paris to Casablanca. Great Flight. First I was upgraded to business class. I has great attention from the cabin crew. The cabin of the Boeing 787-8 is very nice (even if the new 787-9 cabin is even better). Very good meal was served. Departure on time, arrival before time. Entertainment of good quality (could be richer of renewed more often, indeed as a frequent flyer with RAM, I have seen almost all movies I am interested in). Priority Luggage respected and delivered first. Very happy to be a gold frequent flyer of RAM.