Royal Air Maroc

Not Verified | Dubai to Casablanca. I booked a one way ticket with this horrible company for 5th of July for 2259.00 AED, but due to an emergency i had to book another one on 21st of June with almost the same amount 2235.00AED. So when I reached Morocco, I called to asked for refund of the first ticket, I got an answer after 3 days of continuously calling, the lady who answered me was super rude and impolite, I explained to her the situation however, nothing happened its been more than 2 months now still waiting for a refund which basically wont ever happen, cause my big mistake is to travel with a low performance airline company, full of thieves and uneducated customer service agents whom me and another traveler paying their salaries. Worst experience ever

✅ Trip Verified | I traveled with RAM on 20th July to Lagos with 6 luggages checked in, only for none to arrive on arrival at my destination. Got 3 of 6 luggage after 6 days of arrival and remaining 3 no where to be found. I returned to the UK on 1st August and still unable to get my remaining 3 luggages. Tried to contact RAM on the phone but no response. RAM has no contact number for customer service and complaint. It’s really a shame and I will never recommend RAM.

✅ Trip Verified | I purchased travel insurance when I bought the airline tickets, and the tickets purchase was accepted, but without my consent, the insurance was taken out. When I then had to cancel my flight, it was impossible to get a response from the airline. No one seemed to know anything, and I was refunded less than half of the ticket price.

✅ Trip Verified | I had no problem from NYC to Casablanca, I checked one bag and had a small carry-on bag. They gave me a red tag to place on the carry-on saying "carry-on". As I was going up the stairs to board the second plan from Casablanca to Cairo. I was told that I have to check the bag since this is a smaller plane and there is no room for my bag! I replied that the bag has medication that I need, so I was asked to get it out. I found myself opening the bag on the ground and going through my personal items, not finding what I am looking for since it was dark. At that point I felt so humiliated and told the crew that I will take my bag with me or I will not board the plane. After a few minutes with heated loud voice debate I boarded the plane with my bag to find the plane having plenty of room to the point that my bag was the only bag in the overhead compartment. I really regret choosing Royal Moroccan Airlines and promised myself to share my story with everyone I know to avoid their services.

✅ Trip Verified | Service on board was sub-par. No smiles, no pleasantries with mediocre food at best. Take your meal, shut up and do not bother us is how I felt the entire flight. No rounds for beverages unless it was with meal service any other time you had to go to the galley to ask for something because the entire crew lounged in the galley chatting. Very disappointed and totally blew my dream of flying Royal Air Maroc which should remove the word ROYAL and simply be named Air Maroc because northing was ROYAL!

✅ Trip Verified | My flight was cancelled in December 2021 and I’ve been calling every week for a refund and all they tell me is, we will send a reminder. It’s April 2022 and I haven’t heard anything and no refund as of today.

✅ Trip Verified | Although we booked and paid for a direct return flight from Toulouse, on the return leg we were delayed from 08:05 AM local to 09:05 and a then to 1:25pm. We were then told the flight would first go to Bordeaux for technical reasons. We then had to wait on the plane for most of the passengers to disembark and new ones to come on: so we also had to take our hand baggage out of the overhead lockers to check nothing was left behind and then put it back again. The staff never apologised for everything we went through and the terrible delays: we were originally due to land in Toulouse at 12:30 pm, but instead we arrived close to 8pm! When we pointed this out, the stewardess was extremely rude saying it’s not their job to do so. Also my food was beyond awful! We shall not fly with this airline again.

Not Verified | Pure, literal hell. Unlike anything I've experienced before. Makes sub-Saharan African airlines look like Virgin Atlantic. My itinerary was Barcelona - Casablanca - JFK. The flight itself was like a Marrakesh gypsy market. Seemingly unattended children coughing, crying and sneezing for 8 hours. Absolutely no masks worn and 0 enforcement attempts. The whole plane is a Covid super spreader event. Seats so small you couldn't stand up unless someone else did on either side of you. If the person in front of you leans back in their chair, your tray essentially collapses so you better not be eating at the time. Sound does not work on the entertainment system. No alcohol served, obviously. Terrible food. Rude/confused staff that throw things at you, like broken headphones, when you're sleeping. Limited ability for the crew to communicate in Spanish, English or French. The layover in Casablanca was supposed to be 50 minutes but was more like 15 so crazy running through the gates and then 3 rounds of security (the security being a teenager lazily unzipping your bag). Maybe this flight was a parody, a social experiment for how much abuse people are willing to take to save $300 on a Transatlantic flight. Never again. Do not punish yourself like this.

✅ Trip Verified | Nice flight with Royal Air Maroc from Spain to Morocco. Aircraft was clean, leg space very good. Food and all type of drinks were included. First service very fast and later on attentive on request. An airline to be recommended.

✅ Trip Verified | The plane (737-800) was dirty and in bad condition on the inside, with bits of plastic insulation missing. There was a strong smell of toilet chemical and the seat tray and back of the seat in front was sticky. No PTV. The seats themselves were worn out and wonky. Casablanca airport was a hot disorganised mess, with confusing signs, long queues, nowhere to sit and buses that didn't seem to know where they were going. Food options there were overpriced and very poor quality. The domestic leg of my return flight was cancelled, adding an overnight stop in Casablanca. They ignored my emails and I had to call at 5am and hold for 30m to finally get through - the rest of the time they just hung up the phone and sent messages saying that they were busy. They agreed to change my ticket to a same-day connection on Turkish Airlines, which was 100 times better. The only thing I liked about RAM was the food, which was actually very tasty (delicious chicken or fish). They really need to update their interiors, employ more call centre staff and fix the horrible mess at Casablanca. Make it a place that is pleasant to transit, rather than a hassle. Also, it would be nice if they would stop cancelling flights.