Not Verified | I was going from Washington to Malaga via Casablanca. First flight (RAM219) from Dulles to Casablanca was fine (I was able to purchase an upgrade to business at the counter with no problem). The second flight (RAM984) from Casablanca to Malaga was delayed. We were given very little information. “You will receive information in 10 minutes.” Followed by the same announcement 3 times. 1 hour later, we boarded a bus where we sat for 20 minutes. Got onto RAM984 – a propeller jet – which was very dirty, smelt of fumes, and had insects on the interior window. The plane sat on the runway for a long time, attempted to take off and failed, and returned to the airport. We were disembarked and waited another 2 hours for a new plane (with no information from rude staff). Flight from Casablanca to DC (RAM218): I wanted to purchase an upgrade. Was told that “we don’t have a machine.” (the woman in front of me had been overbooked and was given a free upgrade.) The gate area was very crowded. They made a boarding announcement and there was no organization (see photo). No one told passengers where to go or what zones to use. Then, we waited. We were given the same RAM-standard statement, “You will receive information in 10 minutes.” This happened 2 times. People were getting very angry. Ground staff called security who came and stood at the counter looking menacing. Boarded the plane. Stayed on the ground for more than an hour with no information from flight crew. We could see mechanics staring up at the underside of the wing, not reassuring and most of the passengers around me were fearful to fly. We finally took off 3 hours after flight time. All the staff were rude and unhelpful. They didn’t speak. They turned their backs when I (and other passengers) asked questions. This whole experience has actually put me off of Morocco in general (and I wanted to travel there.)