Royal Air Maroc

Customer Reviews

4 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 348 reviews
4/10
4 star Skytrax Rating
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3/10

“Never again on this airline”

(Spain)

Not Verified | This is, without doubt, the worst airline I have ever flown on. They changed my initial flight at least 4 times, then cancelled it the day before the trip and the new flight was delayed. This meant we missed our connection to New York. No explanation given. We missed our first day in New York and our family who were waiting there for us. They put us up overnight in a Hotel which felt like a detention centre. On return they kept us standing at Check In for an hour to board the flight, then the in flight films and entertainment did not function, staff were unsympathetic, seats were not comfortable enough for long haul. Never again on this airline, never.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteMalaga to New York via Casablanca
Date FlownJanuary 2024
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
3/10

"six pieces of checked baggage were lost"

(United Kingdom)

Trip Verified | London Heathrow to Roberts international Monrovia. Arrived at Roberts international to find all six pieces of checked baggage were lost it turns out that as far as I could see nobody on the flight received their luggage as all the luggage put out for collection had tags from previous flights. Royal air Maroc staff at the airport were overwhelmed and unable to control 100+ angry travelers. We left the airport on local advice as tempers were being lost and things were starting to look ugly and unsafe. Attended the Royal air Maroc offices in Monrovia several times but staff were rude and unhelpful, on Saturday the 30th December we made a final attempt to collect our luggage only to find the Liberian national guard wearing riot gear were protecting the Sinkor office from angry customers, honestly you could not make this up if you tried. My baggage eventually arrived a week after I had returned to the UK! The tickets were cheap and we got there and back in one piece so if you have a sense of adventure, are fine with dated aircraft and only have hand luggage they might be worth a punt.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteLondon to Monrovia via Casablanca
Date FlownDecember 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
1/10

"Bag did not arrive at destination"

(United Kingdom)

Trip Verified | Bag did not arrive at destination. Freetown was unable to log in WorldTracer as they did not have a computer. The bag randomly arrived a week late after I left. Freetown tagged the bag and returned to Heathrow with my details on the top of the bag, but because it wasn't in the system it arrived and has gone missing. RAM customer services refuse to acknowledge the bags existence and won't contact anyone at the airport to assist the tracking. I have an airtag and have given them the locations, but now the bag is missing and they won't acknowledge the 21 day limit as I did not put the details in worldtracer. The tell me 'they will contact me when it's found - I found it, I told them were it was, and they refused to help repatriate it. The plane was old, crew woke up passengers for no necessary reason during the redeye. Avoid at all costs.
Type Of TravellerBusiness
Seat TypeBusiness Class
RouteParis to Freetown via Casablanca
Date FlownJanuary 2024
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
6/10

"Good experience on these flights"

(Switzerland)

Trip Verified | Good experience on these flights which were pretty much on time. Business Class service was not outstanding but OK. Since Royal Air Maroc is already good in Economy Class, I question the added value to this flight in Business Class with the slightly better food and the still outdated seating comfort without any added value as charging facilities for your devices or an online access for messages as it would be state of the art. A curiosity on its own is the baggage handling at the hub of Casablanca. All my three checked suitcases did not arrive on time, two with three and one with six days delay. Watch the picture. It looked like that at every gate and all around the terminal. At the end, it is like a mystery that all suitcases arrived well
AircraftBoeing 737-800
Type Of TravellerCouple Leisure
Seat TypeBusiness Class
RouteBanjul to Madrid via Casablanca
Date FlownJanuary 2024
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
7/10

"Service was very good"

(Switzerland)

Trip Verified | The cabins are little old but what else should an airline do as a Boeing customer waiting to replace them with new 737-MAX? Service was very good on the entire two flights, both time a hot and very tasty meal was served including free beverages, as soft drinks, wines and the famous Moroccan mint tea. Funny was the inflight online access to a very old presentation of RAM from times before they joined the One World alliance as well as with COVID-19 - measures. Both flights were punctual as well. One of my two checked luggage arrived two days later even as being a One World Sapphire client with "priority" sticker on it. Besides the baggage handling, I can strongly recommend Royal Air Maroc.
AircraftBoeing 737-800
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteGeneva to Banjul via Casablanca
Date FlownDecember 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
1/10

“they were arrogant and unfriendly”

(Nigeria)

Not Verified | My 16 yro son missed his connection fight. They did not put in an effort to assist him, they were arrogant and unfriendly. He was really frustrated. As a parent this was a nightmare for me. I would not recommend this airline to anyone.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteLagos to London
Date FlownJanuary 2024
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
1/10

“Unresolved Baggage Delay”

(Cameroon)

Not Verified | Unresolved Baggage Delay - Royal Air Maroc. I want to express my disappointment with Royal Air Maroc regarding a baggage delay issue I encountered during my recent flight. Despite my efforts to claim the delayed baggage, the process yielded no results. The lack of resolution and communication on their part added frustration to an already inconvenient situation. I hope the airline addresses these issues promptly to enhance customer satisfaction and reliability.
AircraftBoeing 787-8 Dreamliner
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteDubai to Cameroon
Date FlownJanuary 2024
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"worst ever I have experienced"

(United Kingdom)

Not Verified | This airline is the worst ever I have experienced, I boarded the plane from Lagos to London and the organisation was the worst I have ever seen, customers were treated as animals, with little or no regards for us. My luggages were misplaced, they promised that it will be sent to our location which they did not. I had to call to ask for my bags, the response I got was that they can’t find my name in the boarding list for the day I travelled, I thought it was dream. I was so frustrated, I had to leave work and go to the airport to get my bag, only to see that my bag was with them, the lock was broken, my bag was torn and there was no form of apology from the staff on that. I will advise people to never use this airline or any service related to Royal Air Maroc.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteLagos to London via Casablanca
Date FlownDecember 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
1/10

"my 2 luggage aren’t still found"

(Spain)

Trip Verified | It has been 5 days since I travel with this terrible airline and my 2 luggage aren’t still found. The customer service is not helpful in the process and I am completely hopeless to find it.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteMálaga to Miami via Casablanca
Date FlownDecember 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
1/10

“stressful and exhausting experience“

(United Kingdom)

Not Verified | My flight got cancelled on the first day for no reason after checking in & waiting to board at the boarding gate for hours! We were then checked out, stressed out & told to return the following day, same time for the next flight… the following day we were given one boarding pass for a connecting flight that was meant to have 2 boarding passes. London to Casablanca & then Casablanca to Lagos… We arrived in Casablanca but unfortunately we are told there's no flights connecting to Lagos, nobody explained anything to us, we were stranded at the airport and had to sleep at the airport until the following night..... spending 3 days in transit for a journey that was meant to last for a day! They clearly knew what they were doing… they were trying to save costs at our expense…they probably didn’t wanna lodge us in a hotel for another day in London & also in Casablanca. 3 family members have had stressful and exhausting experiences using this airline! I thought mine was gonna be different but clearly not! Nobody in my family is flying this airline anymore never again.
AircraftAT 801
Type Of TravellerBusiness
Seat TypePremium Economy
RouteLondon Heathrow to Lagos Nigeria
Date FlownDecember 2023
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no