Royal Air Maroc

Customer Reviews

4 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 353 reviews
4/10
4 star Skytrax Rating
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Royal Air Maroc customer review

(Saudi Arabia)

Lisbon airport for our return flight home to Riyadh via Casablanca but there was no flight and no Air Maroc staff to assist us. When I got hold of their Portugal office there was no answer. I called their number in Morocco and was told that the Lisbon-Casablanca flight had been cancelled and they had been unable to reach me. They offered no solution other than a flight 8 days later else I should send a complaint to their email address. At the peak of summer travel season I was forced to purchase new tickets for my family on other airlines to get home. The initial journey from Riyadh to Madrid via Casablanca didn't go smoothly either - they got our luggage to us 5 days late.
Seat TypeEconomy Class
Value For Money 12345
no
na

Royal Air Maroc customer review

(France)

I have flown Royal Air Maroc many times to W.Africa over the last 6 or 7 yrs and the company is getting worse. I flew BCN-CMN-DKR return the return trip was appalling. Both legs DKR-CMN and CMN-BCN the crew were surly rude and incompetent. The 2 767 aircraft they have are old and the crew made no effort at all. The emergency procedures were done so that people sitting near the door weren't able to observe contrary to international law because they told me there were only 4 crew for this flight. Due to the consistent downfall of this airline I will not be using them again for W.African routes.
Seat TypeEconomy Class
Value For Money 12345
no
na

Royal Air Maroc customer review

(Norway)

Experience with flying Royal Air Maroc from Frankfurt via Casablanca-Marrakech can be summarized as: Old and dirty airplane +5 hrs delay in Casablanca without any explanation from ground crew no service from staff several people in same flight did not get luggage until several days later.
Seat TypeEconomy Class
Value For Money 12345
no
10/10

Royal Air Maroc customer review

(United Kingdom)

I have flown with Royal Air Maroc many times it's a very good airline and it has a reputation I can't seem to find when I'm on-board their aircrafts. Staff are very good and great with customer service. I was flying from London-Tangier and one man decided to smoke in the toilets the staff took this as a serious problem and treated him fairly and when we landed in Tangier he was arrested it's good to see action taken. They served lunch which I always love I had the chicken with rice and potatoes very tasty. Royal Air Maroc is a standard airline with great seats and very friendly staff their English is superb so no communication problems will occur on-board. It was very clean I called a member of staff 6 times during the 3 hr flight she was very happy serving me all the time.
Seat TypeEconomy Class
Value For Money 12345
yes
6/10

Royal Air Maroc customer review

(Morocco)

CMN-AMS. I have flown Air Maroc multiple times and when everything goes fine they offer quite good value for money: food served on European routes plus wine and beer and a generous baggage allowance for several European and African destinations:30 kg. And their loyalty program is good too. But when there is a disturbance nobody ever takes responsibility for anything and that is infuriating. I've seen terrible scenes on board which are beyond a Hollywood movie. Although I'm sometimes disappointed I will usually fly them again.
Seat TypeEconomy Class
Value For Money 12345
yes
7/10

Royal Air Maroc customer review

(United States)

I flew with Royal Air Maroc to Morocco. I bought a package that made me take a Delta Connections flight from Boston's Logan-New York's JFK. The Delta flight was bumpy! Once at JFK I made my way over to the terminal. I had to wait 8 hrs for the plane to show up. I knew this ahead of time the Delta flight was a morning flight and the Royal Air Maroc flight was at 6:32 PM. Once it was time to board the line was ridiculous. Once on board the Boeing 767 I sat down and the seats were comfortable and reclined reasonably far. About 1hr into the flight they served dinner. There was a menu and all the meals were hot. If you're ever on thus flight get the chicken. The flight was very smooth the cabin crew was very nice and also served breakfast. The landing was excellent very smooth. The 8 hr wait wasn't too bad.
Seat TypeEconomy Class
Value For Money 12345
yes
1/10

Royal Air Maroc customer review

(United Kingdom)

Not impressed at all. I flew from London Heathrow-Casablanca which was bearable although the staff were very rude and aggressive - they obviously have no customer service skills. I would probably lose my job if I spoke to customers the way this airline's staff do. The return journey was a shambles - the original flight from Marrakech- Casablanca was cancelled and no explanation given so I was put on another flight at a later time which meant I made the connection from Casablanca-Heathrow with mins to spare. Again the staff were rude patronising and arrogant the food was unidentifiable and no apologies were given in respect of the cancelled flight added stress and subsequently lost baggage (which I am still waiting for).
Seat TypeEconomy Class
Value For Money 12345
no
na

Royal Air Maroc customer review

(United Kingdom)

Please do not book with this airline if you want to save yourself the stress anger frustration and rudeness that we experienced. We booked a return flight from LHR-AGA. Our outbound flight was delayed by 4 hrs so we missed our connecting flight from CMN-AGA. It took more than 14 hrs it should have been less than 8 hrs. Our flight home was horrendous. We managed to get a flight from AGA-CMN but as we hurried to get our flight to LHR we were refused boarding even though we had valid boarding passes and tickets. The rude check-in staff told us that there was a problem with our tickets and to speak to our booking agent. It turns out our tickets were cancelled without our permission. We were stranded at the boarding gate. The only reason I could think of was that the airline had double booked their seats because there was a large crowd of passengers before us and 2 more passengers also had their tickets cancelled and were in the same situation as us. The check-in assistant did not help us and sent us from pillar to post asking us to speak to the customer team downstairs when our flight was about to depart. We enquired about getting our luggage back and we were told that it was being offloaded. However our luggage was not offloaded and it flew to LHR. We were told that the next plane to LHR would be in 24 hours. We protested (with 2 other passengers) eventually a person at the airport gave us tickets to LGW (not LHR) which would be a 10 hr trip on 2 planes going via Tunisia. We were not given any food or drink for the inconvenience caused. We arrived at LGW at 1am in the morning without our luggage. We should have been in LHR by 6pm. We had to pay a mighty fare to get from LGW to home we didn't get our luggage for another 3 days. Overall a nightmare of a journey we wrote to them 3 times demanding an explanation for this unacceptable journey. They have not replied.
Seat TypeEconomy Class
Value For Money 12345
no
1/10

Royal Air Maroc customer review

(United States)

My experience with RAM has been you get less than what you pay for. We were flying NYC to Guinea via Casablanca in NYC it took 2 hours to check us in because the counter person did not know the country code for Guinea and then he lost all the information and then there were issues with not believing a passports validity etc. We were travelling with an infant who was on our lap you must pay to have the infant on your lap which is fine. Except in NYC they booked our daughter on a different flight than us out of Casablanca. We did not notice this until we got to Casablanca. They refused to give my daughter a boarding pass to get on the plane! Saying she had to wait in Casablanca for two more days because that is when her ticket is for - she is 17 months old! We finally managed to find someone with a brain who said to check her in she is an infant - and then the plane was only half full so I really don't understand the problem there! The flight attendants were beyond rude they served drinks only once during an 8 hour flight when I asked for some water for my daughter's cup they would only fill it 25% full - so I had to keep getting up and going to the galley to pour my own drinks. The bathrooms stank the plane was falling apart.
Seat TypeEconomy Class
Value For Money 12345
no
1/10

Royal Air Maroc customer review

(Spain)

Roundtrip BCN to Tangiers. It's a different world on RAM. Passengers move around during take- off and landing. Women seated together in groups with the kids and the men sit together up front. No respect for personal space poor service despite large cabin crew.
Seat TypeEconomy Class
Value For Money 12345
no