Royal Air Maroc

CMN-AMS. I have flown Air Maroc multiple times and when everything goes fine they offer quite good value for money: food served on European routes plus wine and beer and a generous baggage allowance for several European and African destinations:30 kg. And their loyalty program is good too. But when there is a disturbance nobody ever takes responsibility for anything and that is infuriating. I've seen terrible scenes on board which are beyond a Hollywood movie. Although I'm sometimes disappointed I will usually fly them again.

I flew with Royal Air Maroc to Morocco. I bought a package that made me take a Delta Connections flight from Boston's Logan-New York's JFK. The Delta flight was bumpy! Once at JFK I made my way over to the terminal. I had to wait 8 hrs for the plane to show up. I knew this ahead of time the Delta flight was a morning flight and the Royal Air Maroc flight was at 6:32 PM. Once it was time to board the line was ridiculous. Once on board the Boeing 767 I sat down and the seats were comfortable and reclined reasonably far. About 1hr into the flight they served dinner. There was a menu and all the meals were hot. If you're ever on thus flight get the chicken. The flight was very smooth the cabin crew was very nice and also served breakfast. The landing was excellent very smooth. The 8 hr wait wasn't too bad.

Not impressed at all. I flew from London Heathrow-Casablanca which was bearable although the staff were very rude and aggressive - they obviously have no customer service skills. I would probably lose my job if I spoke to customers the way this airline's staff do. The return journey was a shambles - the original flight from Marrakech- Casablanca was cancelled and no explanation given so I was put on another flight at a later time which meant I made the connection from Casablanca-Heathrow with mins to spare. Again the staff were rude patronising and arrogant the food was unidentifiable and no apologies were given in respect of the cancelled flight added stress and subsequently lost baggage (which I am still waiting for).

Please do not book with this airline if you want to save yourself the stress anger frustration and rudeness that we experienced. We booked a return flight from LHR-AGA. Our outbound flight was delayed by 4 hrs so we missed our connecting flight from CMN-AGA. It took more than 14 hrs it should have been less than 8 hrs. Our flight home was horrendous. We managed to get a flight from AGA-CMN but as we hurried to get our flight to LHR we were refused boarding even though we had valid boarding passes and tickets. The rude check-in staff told us that there was a problem with our tickets and to speak to our booking agent. It turns out our tickets were cancelled without our permission. We were stranded at the boarding gate. The only reason I could think of was that the airline had double booked their seats because there was a large crowd of passengers before us and 2 more passengers also had their tickets cancelled and were in the same situation as us. The check-in assistant did not help us and sent us from pillar to post asking us to speak to the customer team downstairs when our flight was about to depart. We enquired about getting our luggage back and we were told that it was being offloaded. However our luggage was not offloaded and it flew to LHR. We were told that the next plane to LHR would be in 24 hours. We protested (with 2 other passengers) eventually a person at the airport gave us tickets to LGW (not LHR) which would be a 10 hr trip on 2 planes going via Tunisia. We were not given any food or drink for the inconvenience caused. We arrived at LGW at 1am in the morning without our luggage. We should have been in LHR by 6pm. We had to pay a mighty fare to get from LGW to home we didn't get our luggage for another 3 days. Overall a nightmare of a journey we wrote to them 3 times demanding an explanation for this unacceptable journey. They have not replied.

My experience with RAM has been you get less than what you pay for. We were flying NYC to Guinea via Casablanca in NYC it took 2 hours to check us in because the counter person did not know the country code for Guinea and then he lost all the information and then there were issues with not believing a passports validity etc. We were travelling with an infant who was on our lap you must pay to have the infant on your lap which is fine. Except in NYC they booked our daughter on a different flight than us out of Casablanca. We did not notice this until we got to Casablanca. They refused to give my daughter a boarding pass to get on the plane! Saying she had to wait in Casablanca for two more days because that is when her ticket is for - she is 17 months old! We finally managed to find someone with a brain who said to check her in she is an infant - and then the plane was only half full so I really don't understand the problem there! The flight attendants were beyond rude they served drinks only once during an 8 hour flight when I asked for some water for my daughter's cup they would only fill it 25% full - so I had to keep getting up and going to the galley to pour my own drinks. The bathrooms stank the plane was falling apart.

Roundtrip BCN to Tangiers. It's a different world on RAM. Passengers move around during take- off and landing. Women seated together in groups with the kids and the men sit together up front. No respect for personal space poor service despite large cabin crew.

JFK to Casablanca delayed 9 hours with no communication from ground crew. RAM employees rounded up the passengers into a "holding area" then disappeared for 9 hours. No food no water no pillows or blankets and no apologies. The flight was just as bad - rude and arrogant staff. I don't know how they manage to stay in business. I guess it should have been a huge red flag when I called to book the flight - no answer not even an answering machine just rang until I hung up. Had to call between 10 and 3 to book I was later told. Avoid this airline like the plague.

Montreal to Casablanca to Marrakech return. Meals excellent inflight service excellent - staff extremely helpful to families travelling with children.

Booked a return London Gatwick-Casablanca - on the day of departure a text informed us that the return flight was cancelled and we would be put on a later flight to a different airport. We had additional costs of hotel meals and transfer to our original departure airport and had to cut our holiday short. No apology made and still negotiating with them regarding payment for the taxi to the original airport. Complete lack of customer care - the representatives appear to deliberately absent themselves so that they do not have to deal with queries and shoulder shrugging seems to be their preferred response. They are really hopeless and should be ashamed of their customer rating.

Gatwick to Marrakech return. Both flights on-time planes were fine food good - for economy class food it was better than some airlines I have previously flown including Qantas and Icelandair. We had no problems with service. Our only problem was the stopover in Casablanca on the outward flight as the transit lounge facilities are very poor insufficient seating and availability of food and drink was very limited. There are improvements being made at present but in the meantime we would avoid the route via Casablanca and book direct flights both ways. The staff were are all time polite and available. We will certainly fly again and would recommend this airline as great value for money and definitely preferable to the ghastly budget airlines that are the alternatives.