This is the most unorganized air line I have ever flown. They lost both of our checked bags going to our destination. Try as they would they never managed to get those bags to us. At one point they told us our bags were being shipped UPS. I told them I called UPS and they had no record of any such shipment; I asked RAM to give me the confirmation number so I could call UPS back - RAM hung up on me. Then on the way back we checked in one bag and yes they lost that one too. For our boarding on the way back they called for general boarding and everyone hoarded around the door in one big general mass. So then they decided to let families on board first - it was chaos because everyone was already jammed together. People were trying to squeeze through babies being squashed children crying. One couple complained profusely that it doesn't make any sense to call for general boarding and then limit it to only families. The RAM attendant responded that it wasn't his job to "organize you people". Really? And if it isn't their job to organize boarding it really makes me wonder about other things. There were so many more signs of disorganization it is truly unbelievable.