Royal Air Maroc

Customer Reviews

4 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 356 reviews
4/10
4 star Skytrax Rating
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1/10

Royal Air Maroc customer review

(United States)

JFK to Casablanca. Flight delayed 2 hours. Plane and equipment obviously quite dated. My headphone connection on the seat didn't work many connections didn't. Bathrooms were dirty odour was horrifying little to no soap or tissue paper. Return flight to JFK was similar except the bathroom a bit better. On both flights flight attendants were courteous and kind. I'd rather pay a bit more and feel comfortable on another airline.
Seat TypeEconomy Class
Value For Money 12345
no
na

Royal Air Maroc customer review

(Bermuda)

Return JFK-Casablanca. Equipment is very old food was awful the 2 bathrooms near my seat were closed down 3 hrs into our 7.5 hr flight. Neither bathroom had soap and tissues instead of paper towels. TV screens were so old we could barely discern the figures on the screen one movie shown the whole flight. Many seats were broken. Stewardess near me sat on a box with her head against a pillow reading a newspaper. When passengers came by for extra water she lifted her head and nodded as if to say "take the water yourself".
Seat TypeEconomy Class
Value For Money 12345
no
na

Royal Air Maroc customer review

(United Kingdom)

Economy legroom LHR-CMN return in a 737 and A321 respectively was non-existent. Once one person had reclined their seat others were made even more uncomfortable which cabin crew seemed oblivious to. Many trays didn't work and onboard entertainment system started during the descent to LHR. Outbound journey the cabin crew spoke French and Arabic but English was utterly incomprehensible.
Seat TypeEconomy Class
Value For Money 12345
no
na

Royal Air Maroc customer review

(United Kingdom)

Unfortunately once again Royal Air Maroc's staff let them down. CMN to LHR - absolute chaos checking in nothing works baggage labels not printing took over 1 hour just to check 1 piece of luggage in - no apology no explanation. Upon boarding it was noticeable that the level of cleanliness was not up to scratch. Staff spoke broken English and were all rather rude. Half way through the flight I started to get a head-ache switched on the attendants light and sat there in excess of 20 minutes before a very kind fellow passenger actually went up to the business class section to speak to the crew manager. The attendants replied 'We are not on duty now - we do not have to serve you anymore'!
Seat TypeEconomy Class
Value For Money 12345
no
8/10

Royal Air Maroc customer review

(Russian Federation)

Good value for money. We flew SVO-CMN CMN-JFK return. Cabins were in a fairly good condition dinner was great and very tasty. In addition to hot meals there were salads cheese cream and oriental sweets. Flight attendants were friendly and spoke three languages. Each seat was equipped with a blanket pillow headphones and eye mask. The airline falls from grace with constant delays of 20-40 minutes but despite this they often arrive on time.
Seat TypeEconomy Class
Value For Money 12345
yes
7/10

Royal Air Maroc customer review

(Italy)

RAK to CMN and CMN to MPX with my old sick mother. On first leg boarding my mother from the wheelchair to the ATR42 was a nightmare due to lack of elevators at the airport. But crew was professional and patient. Plane was in excellent condition. Even on a 40 minutes flight we were offered of a glass of water or cup of coffee. Second leg on an oldish 737 was no problem for boarding through jetway. Legroom was above average. Food remarkably tasty compared to the average. Crew friendly and helpful. I ask for my mother to use the business class toilet due to short distance but hostess denied I asked the head steward who said yes and was very kind and helpful. Crew spoke good enough English. Fares are more expensive than average but flights to Europe are priced per leg so I was not forced to buy a return ticket ending up using only one way.
Seat TypeEconomy Class
Value For Money 12345
yes
1/10

Royal Air Maroc customer review

(United States)

Morocco to JFK. Terrible airline from the service to the condition of the planes. Boarding was disorganized. Aircraft dirty attendant kept scolding a woman for reclined seat during take off however seat would not go into the upright position! Restroom door did not close properly. Food was awful. Movie restarted over 3 times - 4.5 hrs to watch 1 movie sound was awful old monitors. Upon landing many passengers stood to retrieve bags while the plane was still racing along the runway attendants said nothing. When we finally arrived at the gate the aisles were filled with passengers and their bags so we couldn't even stand up.
Seat TypeEconomy Class
Value For Money 12345
no
2/10

Royal Air Maroc customer review

(United States)

Washington DC to CMN. DC to JFK was smooth. JFK to CMN was poor. The overhead buttons weren't working the sound on the old fashion screens was mute with no headphones. FA's were rude and impolite one flight attendant got into a verbal argument with a passenger. I have to say it is getting annoying to accept this treatment.
Seat TypeEconomy Class
Value For Money 12345
no
3/10

Royal Air Maroc customer review

(United States)

We flew direct from JFK to Casablanca. This airline is definitely not up to par with other airlines. The plane is shabby with many of the overhead lights and call buttons not functioning. The bathrooms are dirty and not maintained throughout the flight usually no soap and runs out of toilet paper early on. The outbound and returning flights were on time and actually arrived slightly early and our bags arrived intact. On the return flight there were 2 young girls travelling as unaccompanied minors seated across from me. The flight attendants did not check on them throughout the flight. In fact when the meals were served the flight attendant was very brusque with them when asked to choose which meal they wanted. The flight attendants did not show any extra care or compassion for these young girls travelling by themselves. Interestingly we also took a domestic flight from Casablanca to Marrakech and this flight was excellent! The plane was very clean and modern and the service was decent.
Seat TypeEconomy Class
Value For Money 12345
no
4/10

Royal Air Maroc customer review

(United States)

JFK to CMN. Boarding started on time but as RAM has no rhyme or reason to their boarding process we took off about 30 mins late. Slept for most of the flight dinner was above average breakfast was just an assortment of pastries/yoghurt. Arrived on time. CMN to JFK - again disorganized boarding. Left approx 40 mins late. Upon take off 3 or 4 overhead bins popped open. The passengers around me kept looking for an attendant to rush to assist since no one seemed to notice we were all scared luggage would fall on us. The attendants weren't rude just indifferent. While the aisles filled with trash and the bathrooms became filthy during the 8 hour flights the attendants did each others make up and played with their phones. Little to no leg room. The technology was laughable. Old TV's spaced too far apart and the picture quality was laughable. One movie for the 8 hr flight maybe 2 TV shows and I couldn't hear anyway since my seat didn't have audio. Overall landed 45 mins late. Below average experience.
Seat TypeEconomy Class
Value For Money 12345
no