Royal Air Maroc

Morocco to JFK. Terrible airline from the service to the condition of the planes. Boarding was disorganized. Aircraft dirty attendant kept scolding a woman for reclined seat during take off however seat would not go into the upright position! Restroom door did not close properly. Food was awful. Movie restarted over 3 times - 4.5 hrs to watch 1 movie sound was awful old monitors. Upon landing many passengers stood to retrieve bags while the plane was still racing along the runway attendants said nothing. When we finally arrived at the gate the aisles were filled with passengers and their bags so we couldn't even stand up.

We flew direct from JFK to Casablanca. This airline is definitely not up to par with other airlines. The plane is shabby with many of the overhead lights and call buttons not functioning. The bathrooms are dirty and not maintained throughout the flight usually no soap and runs out of toilet paper early on. The outbound and returning flights were on time and actually arrived slightly early and our bags arrived intact. On the return flight there were 2 young girls travelling as unaccompanied minors seated across from me. The flight attendants did not check on them throughout the flight. In fact when the meals were served the flight attendant was very brusque with them when asked to choose which meal they wanted. The flight attendants did not show any extra care or compassion for these young girls travelling by themselves. Interestingly we also took a domestic flight from Casablanca to Marrakech and this flight was excellent! The plane was very clean and modern and the service was decent.

JFK to CMN. Boarding started on time but as RAM has no rhyme or reason to their boarding process we took off about 30 mins late. Slept for most of the flight dinner was above average breakfast was just an assortment of pastries/yoghurt. Arrived on time. CMN to JFK - again disorganized boarding. Left approx 40 mins late. Upon take off 3 or 4 overhead bins popped open. The passengers around me kept looking for an attendant to rush to assist since no one seemed to notice we were all scared luggage would fall on us. The attendants weren't rude just indifferent. While the aisles filled with trash and the bathrooms became filthy during the 8 hour flights the attendants did each others make up and played with their phones. Little to no leg room. The technology was laughable. Old TV's spaced too far apart and the picture quality was laughable. One movie for the 8 hr flight maybe 2 TV shows and I couldn't hear anyway since my seat didn't have audio. Overall landed 45 mins late. Below average experience.

Casablanca to Laayoune Morocco and Casablanca to JFK. First trip was wonderful first class seating and very attentive staff. From Casablanca to JFK however it was a completely different story. During the 6.5 hour flight I saw the flight attendants twice - once to drop off our lunch once a few hours later to pick up the garbage before landing. People had been pushing the call buttons but attendants never responded. The inflight video system was horrible and the aircraft was dirty. Conveniently I was on an aisle seat near the galley so I continued to get up and refresh my drink and snacks as I chose.

MAD-CMN Business Class. Flight departed on time nice service comfortable seats and good food and wine offered. The only problem I had was in obtaining a boarding pass when transiting through Madrid from Heathrow. With the assistance of a helpful Iberia lady I was finally able to get a (hand written) boarding pass but only after some hours. This is a very strange arrangement as the RAM aircraft leaves from the same Terminal (4S) as I had arrived off a BA flight yet the RAM office is literally miles away.

No booking availability to use a Hong Kong HSBC credit card to book a flight from Morocco to London. This airline has no desire to help their customers! They don't deserve our business. Unfortunately they hold the best flight options to travel from Morocco to the UK. If I could find another way I' do it!!

Late departure from Heathrow. Once in Casablanca the boarding gate was wrong on our boarding cards and there was no one to help the information screen was showing all other destinations except ours. When we finally found the gate after running around with our two young children at midnight we find that the flight was going to Guinea before Gambia as our schedule said. Once in Guinea we waited onboard for a 1.5 hrs for refuelling and cleaning. Staff are not welcoming nor helpful. Once in Gambia 2 or our 3 suitcases were missing and after daily trips to the Air Maroc office in Gambia and the Airport they arrive.

As long as this airline continues to have a monopoly over all travel to North Morocco it will continue to be poor with little incentive to improve its punctuality prices and customer service. The airline is extremely unreliable in my experience. Connecting flights are a bad idea on all 3 occasions that I have travelled to North Morocco (Tangier) on a connecting flight my experience has been negative. Most recently my flight from London to Casablanca was delayed 50 mins and so I missed the connecting flight (which allowed a 1.5 hr stop over) and was left at Casablanca airport from 11pm until 4am without food refreshments accommodation or a customer service representative to assist or provide answers/information.

I had booked a flight from Casablanca to Amsterdam together with some 50 or 60 other people. Already during check-in a delay started without explanation or information. Staff behind the desk disappeared came back but the line waiting for check-in did not shrink. Impatient travelers roamed around the hall and came back with different information. RAM staff did nothing until noon when some vouchers for a lunch were distributed. It appeared around that time the flight was cancelled and that another plane might take us. We had been waiting for hours without any form of information. At 18.30 we were ordered to get onto a bus which took us to the delayed plane. First class had been transformed into second class room for your legs had been halved obviously to store more people aboard and most of them considerably smaller that I am. With a stopover in Al Hoceima we finally landed at 3.30 in the morning (local time) at Schiphol so that I had some 4 hours before my next flight to the Caribbean. My luggage arrived 5 days later.

Montreal-Casablanca. Scheduled 19.25 checked in 16.55. Boarding pass stated boarding 19.00 not a word by check-in staff about any delays although it was already known to them. Arrived at gate 18.30 no one from airline showed up. Monitors showed original departure time well past 19.30. No airport staff inside the departure hall had any answers and no RAM staff were available until 20.10 when the first new departure time update appeared on the monitors. Flight was delayed until 22.15 and no RAM rep bothered to show up at the gate to inform passengers. Finally station manager turned up 20.45 to say that we all should have received food vouchers at check-in but of course he just had to say something. Plane finally left 23.15 and it was clear they skipped bathroom cleaning during the short ground time that the toilets smelt before the first use.