| As a frequent traveler, it should be disappointing to any travel related business to hear they are by far a customers worst experience. It's been nearly 1 year while I wait for ticket to be refunded, 1 year. Just a moment ago, I got off the phone during my once a week call to the Royal Air Maroc customer service, asking if perhaps this is the week they will do the right thing and give me my money back. Sadly, no this isn't the week. The nice lady on the phone informed me it's only been 3 months since receiving my refund claim and that due to covid, things can take a bit longer. Well, let's start with the fact that the airline never notified me of the flight cancellation, and made zero effort to communicate with me regarding the cancellation, or credit or a refund for 6 months after they cancelled the flight. Once I finally reached out via phone call and email, I waited another several months with no reply. At this point, obviously frustrated, I began calling back more frequently and was finally notified that my refund claim was filed incorrectly and I had to file it again. So now nearly 1 year later, while chatting with this nice lady on the phone, she tells me that since I've only waited 3 months since my claim was re-filed, I simply haven't waited long enough. How long is long enough? At this point, it's pretty clear that I was essentially robbed by this airline, and the most frustrating part is that every time I call asking when they will do the right thing, they just smile and keep lying more. Beyond awful service, companies like this should be pursued criminally. While I don't wish anyone to go through such experiences, one look at Royal Air Maroc online reviews and the story becomes clear. I'm not the first and won't be the last. But hopefully, through reviews such as this and those of others who've been cheated, people will eventually avoid, avoid, avoid, until Royal Air Maroc does right by its customers, or goes out of business. While I'm sure there are great staff working for this company and certain aspects of this review should probably be rated higher than a 0, I refuse to be treated this way any longer.