Royal Air Maroc

This is the most unorganized air line I have ever flown. They lost both of our checked bags going to our destination. Try as they would they never managed to get those bags to us. At one point they told us our bags were being shipped UPS. I told them I called UPS and they had no record of any such shipment; I asked RAM to give me the confirmation number so I could call UPS back - RAM hung up on me. Then on the way back we checked in one bag and yes they lost that one too. For our boarding on the way back they called for general boarding and everyone hoarded around the door in one big general mass. So then they decided to let families on board first - it was chaos because everyone was already jammed together. People were trying to squeeze through babies being squashed children crying. One couple complained profusely that it doesn't make any sense to call for general boarding and then limit it to only families. The RAM attendant responded that it wasn't his job to "organize you people". Really? And if it isn't their job to organize boarding it really makes me wonder about other things. There were so many more signs of disorganization it is truly unbelievable.

My wife and I flew with this airline from London to Fez via Casablanca. The outward journey went without problem but the return was a different story. We left ample time for our connection but the Fez flight took off an hour and a half late. I talked to the cabin crew about our connection and asked them to radio ahead they said there would be no problem. When we got to Casablanca the flight had gone and there was nobody from Royal Air Maroc to meet us. We had to find their office ourselves which was tucked away in arrivals. The attendent said come back tomorrow and catch the flight then. We had a discussion and made them book us on a flight to Amsterdam and then KLM to London but got to London so late we had to stay there the night before catching our train to Manchester. We complained via eBookers who tried hard to contact Royal Air Maroc. We also wrote a letter of complaint but no replies leaving us £206 pounds out of pocket. Do not use this airline they are a shambles.

Have had an awful experience with this airline on 2 occasions. On my first trip between Heathrow to Tangier I was contacted by phone 4 days before the departure date to be told that there was no direct flight anymore and I had to transit via Casablanca (transit time 6 hours!). I was offered the option to cancel my flight against full refund however till today I have not received anything despite numerous e-mail and phone complaints. On another trip between Casablanca and Accra the plane was delayed for 5 hours at departure and 3 hours in the return journey (needless to mention the rudeness of the ground and cabin staff and low- service quality).