Qatar Airways

✅ Trip Verified | I wish to express our heartfelt appreciations to the excellent caring and professional service of Qatar Airways. On our recent flight on QR 853 on Wednesday 23 March from Kuala Lumpur to Doha enroute to Washington DC My wife was feeling quite unwell coupled with the late night departure. She tripped as she entered the aircraft. The stewardess caught hold of her and prevent her from falling and kindly walked her to her seat. Throughout the flight the cabin crew check on her! On arrival at Doha for our next flight via QR 707 to Dulles, a wheelchair was waiting for my wife at the ramp & she was wheeled to an electrical Vehicle that took us to the boarding Gate for our connecting flight The attention and care by the cabin crew and the ground staff was beyond what any passenger would expect. May I offer my deepest gratitude and appreciations to Qatar Airways and the staff that assisted us during the flight, Qatar Air have our votes for being the most efficient airline.

Not Verified | I have flown with Qatar Airways many times the past year but this time it was my sons first flight abroad. The air hostesses really made sure that he being a toddler, was catered for and always checked up on him. He enjoyed every meal and treat that was given and the variety of movies kept him busy. I feel that being a silver member that my wife and son should receive the same access given to me.

✅ Trip Verified | Q-Suite Quads. While initially impressive, of two minds. Foot well narrow for a taller person. As suspected, a little awkward if you cannot fully fill up the space (we were an adult family group of "3"). On super long run DOH-IAD, middle aged man placed his elderly father in last seat of Quad then took the window seat nearby and closed the door and went to sleep. Dad became a tad agitated during the night, banging the walls and slamming the retractable "wall" up and down. I took care of my elderly parents so I understand. As cordial as we were, he was probably unnerved by the "strangers" around him. After checking on him, immediately notified an attendant and purser to wake the son so they could change seats. Eventually settled down but not particularly restful. Catering hit or miss (but premium wine cellar). Qatari farmed chicken "leg" (didn't specify that on booking menu) main truly disgusting full of bones and gristle. Turkish Airlines Business catering superior and consistently good. Flight attendants genuinely lovely and warm and enjoyed conversing with them though a few perfunctory and one of us always inadvertently got skipped for breakfast. They always tried to make up for it by preparing a nice plate from what was available but thought the service would be more polished. Would consider flying again if the price were competitive but all agreed, a tad overrated and and underwhelming experience (especially since they are constantly touting all the awards and accolades). Al Safwa First Lounge at Doha-Hamad Airport an oasis with stunning contemporary architecture and design.

✅ Trip Verified | Flew SIN-DOH and DOH-CPH on a new A350-900 and Boeing 787-9, respectively. The flights were on time and aircrafts were new. Qantas lounge in Singapore is good but close early. Referred to SATS lounge which is 2 steps down but still OK. In Doha, The Al Mourjan lounge did the morning job, and I got a nice shower. Boarding in SIN by jetbridge and later in Doha by queuing up and scrambling in bus to the remote aircraft. Was given a full 3-seats section on both flights to allow for stretching out. No dinners nor lunch was served onboard, only a sugarish mini-snack. Drinks offering is meagre, though a sparkling wine is offered in economy. Teas were good. Breakfast sessions prior to landing was good, I had a curry fish with rice. IFE top notch and easy to use. IFE world class, user-friendly, large monitors, touch-screens, plenty of new and old movie offerings, and headsets were provided. These days there is ample space in economy class while business appear almost full. FAs are plenty, they pay attention, though not overly generous with provisions. Recommend.

✅ Trip Verified | The airplane was amazing. The food is the best food I ever had in an airplane. The service is amazing and the staff is excellent. The night bag was not really rich.

Not Verified | We just flew from Milan to Brisbane Australia and back, and we would like to thank the company and all the crew of our flights for the excellent service provided. It was the first time for us with Qatar Airways, and we were delighted by the comfort of the plane and the care given by the crew, which is not ordinary compared to the other major airlines I flown with before. We will be more than happy to travel again with them in the next future.

✅ Trip Verified | Excellent seats. Quite comfortable, substantial recline. Adjustable headrest had a decent range of travel. Food was excellent. Crew were cheerful and very polite. Service was great. In flight entertainment was satisfactory, the screens were a great size, movie selection was decent. Left a bit late from Johannesburg, however it was not a Qatar Airways problem but instead there was a gate availability issue. In spite of a tight connection in Doha, we made our flight due to being expedited through security and guided by Qatar Airways personnel toward our gate. Arrived in Chicago ahead of schedule. Very satisfying flight experience.

Not Verified | The airline has very great staff and it is cheap because I went with economy and the seat comfort was so cozy. The ground service was very fast and the food was so tasty. I was very happy with Qatar Airways.

✅ Trip Verified | What an amazing airline. I was travelling with my family back home to Canada from Pakistan. Qatar Airways made sure that we have the most pleasant experience with them. My kids were provided with little stuffs toys and coloring books. I was provided with a pack of essentials stuff for my Infant like diaper, wipes, baby powder, baby lotion. Moreover, they even gave me baby food for my Infant which I forgot to request in advance. Service was amazing. Flight attendant are wonderful. Entertainment system is awesome. Food is Delicious. I would definitely rate this the airline 10/10.

✅ Trip Verified | At checkin the staff said that we had upgraded to Business class for the DOH-MLE route and hadn't paid, so if we were to continue, we would be charged accordingly. This was not the case. When I quizzed how I could possibly have upgraded without paying, they agreed I couldn't have. A very helpful member of staff re-issued our tickets in economy after phoning reservations and after over an hour stood at checkin. No fault of his and he was a credit to the company. On board I felt the staff were efficient but never over-friendly and it was an hour and a half before we were even offered a drink. The whole experience was mediocre at best.

✅ Trip Verified | Qatar Airways has always gone above and beyond in service but this time I was traveling with my pet. They handled the paperwork for at customs for me. I was given updates during the flight and even during my layover in the lounge, she was cared for - crate cleaned out, fresh water, treats given and she played. The process was smooth at my destination and my flight attendants even came to check on her in baggage claim. The flight attendants give excellent service and have great attention to detail. This is my favorite airline and each step of travel is pleasant due to amazing staff in every area of the journey.

✅ Trip Verified | I wanted to pay and upgrade my seat to one with extra legroom for Doha to Seattle leg, I asked in Chennai Airport and they said they couldn't do it and asked me to do it in Doha airport. At Doha airport they told me it was too late and it cannot be done.

✅ Trip Verified | Flew 1st March 2022 on brand new aircrafts, B787-9 and A350-1000, respectively. Flights on time. Ticket purchase, upgrade by miles (2nd leg), ground services, ticket changes went smooth. I had to change a simple economy ticket 4 times. Only once I was charged additional (minimal charge). Check-in in CPH easy and quick getting all 3 boarding passes at once. This, despite I faced steep documentation requirements for final destination beyond Singapore to Papua New Guinea. Their cooperation with partner Air Niugini was perfectly coordinated and a relief. QR respect their elite members on ground as well as on board – for this trip there were no let-downs or real issues – their call centre was excellent, decisional, and cooperative. Lounge experiences: QR uses now the Eventyr Lounge in CPH which is a great improvement compared to the lounges they earlier used. Further, it is situated in non-Schengen area 3 Minutes from boarding gate. The Eventyr lounge is good, likely the best in Copenhagen - but it is still below world class. The best is the views, service, showers, and draught beer presence. Hot food only provides 1 dish while cold sandwiches are more diverse. No champagne and poor wines. They should open the balcony area to reduce greenhouse heating effect of the panorama windows which dominates the entire lounge. In Doha, the Al Mourjan Lounge is back to previous (pre-Corona) standards – lack of beer options are the biggest shortcoming. Good showers and very good relax/working options. CPH-DOH: I was given an exit seat but opted to take the only full seat section available next to the toilets so I could spread out with my things. Free WiFi for 1 hour granted, it worked well. Stewardess(es) were of high quality. Food good and are improving compared to just a few months ago. Sparkling wine (cava) offered in economy. The 2 wines were good. The new beers to replace the Heineken do not really provide improvements as they are also very dull, industrial lagers (Budwiser and Stella Artois). Arrived in Doha well pampered and in a splendid mood. DOH-SIN (night-flight) in business: Embarking in Doha at a remote gate by busses is a bad first impression for a business class ride. The Q-suites in business class are in my view completely overrated. These micro-cabins deprive passengers contact, air and view. Window access poor from those seats forward directed. If one sits backwards oriented, the window access is perfect but the direction is awkward to me. Seats and beds were excellent. The IFE is world class with updated movies, huge selection options, and the best I have ever encountered. Huge soft touch monitors. Smooth travel, reliable airline, flights on time. FAs excellent, 2 kinds: well-trained caretakers and less trained food-bringers. High class dining though without true dinner. The food was good but just “light, cold dinner snacks”. Cold lobster bites dont quite make it. Breakfast better, but merely neatly looking and served than actually tasty. Coffee and tea truly homemade and of high class. Drinks were World-class: 2 champagnes and 6 wines offered – all expensive and of high quality. Bollinger 2006 rose champagne was very tasty and sparkling one of the best I have had for long. One quality beer, Leffe Blonde, was outstanding. Pyjamas and Amenity kit given out.

✅ Trip Verified | I flew business class from JFK to Doha and first class on to Cairo, Egypt and the cabin service was excellent on both legs. Upon my arrival in Cairo I found out that my luggage did not arrive with me. After taking quite a bit of time to file the lost luggage paperwork, I was informed that I would have to return to the airport (one hour taxi ride each way) to pick it up myself. Luckily, the suitcase arrived the next day and I had built in an extra day for sightseeing prior to the start of my tour. It took $100 and 5 hours round trip to retrieve my suitcase. I saved the receipts and submitted them to Qatar for reimbursement - and they will not reimburse me because I didn't buy anything. Apparently if I had bought clothing when I was dead tired after close to 24 hours of travel, they might have reimbursed me. But they didn't tell me this up front. They let me go through the entire process a few times before deciding not to reimburse me. So despite paying for a first class ticket, I had to lose a sightseeing day.

✅ Trip Verified | I used Qatar Airways to fly from Cairo to Houston, the service was great, the flight attendants were very friendly. the plane was the newest model. My overall experience was good from the check in to landing. The crew very nice, the seats are comfortable, good food. I fly economy class and to date this has been my most comfortable flight. I will look for Qatar Airways flights in the future!

✅ Trip Verified | Qatar Airways is the best in the world and I received the best quality service from them. The cabin crew is the number one. If you want to be treated like a friend and cared like a friend, choose Qatar airways.

Not Verified | I was thoroughly pleased with my flight. I really was surprised and had never had such a pleasant experience on an aircraft. Business class was fabulous, great staff, lounge, food, everything was perfect. I have flown to India via other airlines and have always been fairly disappointed. I try and fly business when i do super long haul trips for comfort and to arrive well rested and with less jet lag. Qatar Airways business class is a step above the rest as far as I'm concerned.

✅ Trip Verified | My congratulations to the Qatar Airways staff for maintaining excellence in their service. I would also like to express my appreciation to the Johannesburg Qatar Airways check in staff who handled the check in very well and very professionally. Once all required documents were submitted, I was checked in within a few minutes. I wish to express my gratitude tp the airline crew on both flights for their professionalism, and excellent service and for the excellent meals provided. Everything went well in terms of safe take offs and safe landings. I received my suitcases in Istanbul. I highly recommend Qatar Airways to anyone who would like affordability with excellence.

✅ Trip Verified | We were looked after with great care and courtesy from check-in to disembarkation. The staff were delightful and the food was superb. The seats were very spacious and comfortable. We will fly with Qatar Airways again.

Not Verified | Staff on both flights were amazing and helpful, food was very impressive as well, would fly with Qatar again. Left on time and arrived as per the scheduling, flawless flight.

✅ Trip Verified | We had fantastic flights from Helsinki to Doha to Singapore. The pilot came out to say "Hi" to our son and gave a pin which made his trip. The ground staff was good and knowledgeable. The cabin crew and service was excellent. Top notch service on both of our flights. The food was good too and airplane was nice. Airline of the year 2021 well deserved.

✅ Trip Verified | Flight was supposed to depart at 17:45 on February 5th from Zanzibar to Doha but it actually departed at 23:30. Around 17:30 after Zone 1 was boarded, we see everyone coming back to the terminal. No one told us why, we were asked to take our seats in the terminal again. After approximately 30 minutes we are asked to go to boarding again. After boarding was complete, the pilot made an announcement telling us that he cannot start engine number 2 and that technicians were on the way. He then proceeded to ask us to get off the plane because they needed to completely shut down and reboot the plane and that it would be very uncomfortable for us to be inside the aircraft when that was taking place. He also mentioned that it would be a lot more comfortable for us in the terminal as we would have refreshments and be able to use the facilities. And so we offboarded and onto the terminal. In the upcoming 4 hours we waited without any information, no update given to us, no one from Qatar was at the gates or in any way present. There was an announcement saying that we will get an update in 30 minutes but that update never came. We asked the airport staff several times and we were told that the staff is on the plane fixing it and that we will get an update. No update came. There was only one shop that only accepted cash for payment. No update about our flight or the connecting flight that we had missed (QR 0161) or about what to do next. We were ignored and the situation was mishandled. No person from QA or airport staff asked us if we needed anything or offered a glass of water or any piece of information. We understand and prefer to be offboarded from a faulty aircraft for our own safety, but they were not capable to offer water for 6 hours.

✅ Trip Verified | Everything I found on this flight was amazing and I was really surprised and impressed the Qatar Airways offered their services during flight. I have no doubt in saying Qatar Airways is the best airline in the world. Qatar will always be my first choice.

✅ Trip Verified | To check in I found the economy class queue was clearing much quicker, they said the business lounge was closed and gave me $70 voucher that no shop in the Sydney airport food court accepted, then they send me on a wild goose chase to find their business lounge in Qatar as no one knew where it was located and was sent on multiple occasions to the wrong lounge. The quality of my food was disgusting with limited options for vegetarians.

✅ Trip Verified | Seats are small. 13 hour flight Montreal to Doha had smaller seats than 45 minute flight Doha to Dubai on the same aircraft A350. That makes no sense. My food was terrible on all flights. Service was mechanical, no friendliness or effort to do more.

✅ Trip Verified | Qatar Airways remains, in my opinion, the best airline in the world for service, delivery and value for money. Whilst the A330 fleet is getting a little old, the on board service remains 5-Star - always warm, always personal and never intrusive. The whole experience from check-in, to lounge, to flight and arrival is exceptional. This is the airline others should compare themselves too as it sets a benchmark for consistent quality, reliability and service in the skies.

✅ Trip Verified | It was a very good experience by flying Qatar Airways. Perfect check in, on time, comfortable seats, on board entertainment and good food served in a very short time

✅ Trip Verified | My experience was at best average, and a disappointment after having such high expectations. I purchased extra legroom in the emergency exit row. When I reached my seat during boarding there was the pillow, blanket, amenity kit, and headphones on my seat. I set them down next to my seat on the floor, as there was no where else where I could have access to them while seated. For take off procedures the flight attendant grabbed all of the items and put them into the overhead storage bin away from my seat. When I was able to get up, I could not even locate all of the items. My food was average at best and staff took so long to collect the used meal trays that passengers were bringing their trays to the staff workstation. My one beef with the entertainment system was that they played the same airline/airport commercial every time you watched a new show. When time my flight arrived in Doha we had to exit using stairs and board a shuttle to reach the terminal. And with all of the other COVID rules on masks and cleaning, why would you pack in passengers on a shuttle bus until it is very full. I sent a fairly comprehensive email to Qatar Airways that highlighted my disappointment, received an automated reply from the airline nearly two weeks ago acknowledging receipt of my email but I have heard nothing back since. Perhaps it is the highly rated business class product that is generating the rave reviews. But as for us coach passengers, I don’t understand how this airline could be number one.

✅ Trip Verified | We want to give a huge thanks to Sofia who was the air hostess of our flight QR21 from Manchester to Doha. Her service was outstanding and she went the extra mile and was very attentive and accommodating. People like Sofia make Qatar Airways different from other airlines. We found that our food in business class in Doha to Colombo, Colombo to Doha and Doha to Manchester was not up to standard.

✅ Trip Verified | Totally professional in every way - Qatar Airways "did not put a foot wrong" throughout. Check-in at LHR were not in the slightest perturbed by the need to call Australia for authorisation due to the transit through Brisbane - they took it all in their stride as if it was a completely normal action they had to perform all day long. On board, the staff were all smartly-dressed and carried out their duties in a calm, professional manner. Their service was attentive and discreet, not overbearing and intrusive. The food was excellent and far superior to my expectations. As a final bonus, their fares were the lowest available for the route concerned. I would certainly fly with Qatar again in preference to a competing carrier.

✅ Trip Verified | Our flights from Cairo to Doha and then onto Miami had outstanding service in the airport and on our flights. The airport was world class - clean, quiet, great shopping, very comfortable lounge (Al Safwa lounge) and informative information desks and personnel. The flights were a wonderful experience - the business class cabins were spacious and serviced by very helpful staff. We were taken care of by Jetiya and Jurgita, who were both attentive and an absolute pleasure. Looking forward to flying with Qatar soon again.

✅ Trip Verified | I flew from Doha to Medina, a 2 hr 30 min flight. I arrived at the airport 2 hours before the flight, smooth check-in process. It was a morning flight, the busiest time at HIA in the Departure area due to transit passengers from across the world. Boarding began on time, and pushback was also on time. The aircraft was a bit dated but it was comfortable and the IFE was as usual. Food was great, and the crew service was the best. Landed at Medina Airport on time. I had booked a return flight for 5 days later. Unfortunately due to some circumstances I had to fly to Riyadh and I couldn’t make my return flight. I canceled via the app and rebooked from Riyadh. It was a prompt refund service and I received my refund ASAP. Overall great service.

✅ Trip Verified | We flew on 23rd November out of Adelaide with Qatar and the experience was absolutely wonderful. The staff were so helpful, we had loads of space, brilliant onboard entertainment and enjoyed the whole flight. Food was really good, and excellent choices, when I had my nighttime nip of whiskey they gave me a large measure and made a special trip to see if I wanted another drink. The plane was fairly quiet so after take of the staff assisted all in spreading out and getting a row each to make it comfortable. I will only fly Qatar now out of Adelaide. I personally would like to thank Qatar Airways for continuing to support Australia even when our national carrier stopped all international flights, it was the only real option to fly out of Adelaide.

✅ Trip Verified | Flight from Warsaw to Doha uneventful; reasonably comfortable seat on the herringbone configuration of the Boeing 787-8. Catering and service top notch. The only negative point was the awful and childish safety video. Transfer in Doha uneventful. The nightmare started at the =bus gate, which is =chaotic and stressful. Not enough seats, overcrowded, no social distancing. The rude and clearly incompetent gate agent shouted at his staff and contributed to the already stressful atmosphere. Priority boarding is a joke at the bus gates, as priority guests are allowed to enter the plane last. The plane was an oldish A332 with the very old narrow business class seats. Due to the uncomfortable seat, no sleep for me. Service was disappointing. I asked for just a glass of water and no food after takeoff and had to ask again 2 hours later because they forgot about it. I really like to fly Qatar and I usually receive good service as a Platinum guest. But the inconsistency of seating comfort due to aircraft change and service onboard makes the trips rather unpredictable.

✅ Trip Verified | Boarding was messy and delayed with no apologies. The staff don't seem too interested to be in that plane, I was ignored multiple times and each time the male attendant came to our seats he'd directly address to the male passengers next to me. My food was also not great, ran out of options and I'm left with vegetarian food. For a 9hr flight we were served 1 meal and a snack.

✅ Trip Verified | Qatar cancelled my flight on 29th Jan, so I had to re-book it. Due to the failure of their online system I wasn't able to do it, so I wrote them a message. My message was ignored for 4 days so I had no other option that to call them, after waiting 30min for someone to pick up the phone, finally my call got answered and flights re-booked for 5th Feb. In the meantime I asked 3 times if the seats that I paid for will be assigned on this new flight and it was confirmed 3 times that they will. I checked my booking online and no seats were assigned. Had to call again and spend another hour to try to sort out situation. She said she is unable to do anything other than give us other seats, I asked for if she can check other flight etc. She wasn't willing to do anything. I had to cancel flights, find another airline and spend extra to solve the problem.

✅ Trip Verified | Qatar Airways generous COVID policy made this flight. Air Canada's ridiculousness almost caused me to miss my connecting flight to Qatar, but the stress that could have caused me was completely alleviated by Qatar's staff assuring me that any cancellation prior to take off would receive a full refund directly to the method of payment. This generous policy during COVID times really made me very thankful and they deserve praise for it. That bumps up the review overall though, because the in air experience is not great. The on ground experience is perfect, with great boarding, great staff support, great call support, great privilege club benefits and so on. But in the air, I was greeted with an oldish plane and subpar seating. The seats were somehow smaller than even I've become accustomed to in recent years. The entertainment system was alright but slightly laggy, and the headphones provided were awful. The food was of acceptable quality, though the lunch provided between the two meals was subpar (it was a boring, bland roll.) The wifi is only 10 dollars but privilege club members get one hour for free. I believe students get it for free in general but I wasn't able to get that to work. The wifi was pretty great quality, easily able to support youtube streaming. Connectivity was good as long as you were over land and not water, obviously. Qatar could do quite a bit to improve their seating and entertainment. But in other customer service they were brilliant for this flight.

✅ Trip Verified | I was booked to fly from London to Singapore via Doha but never got on the plane. 5 days before my flight, I started experiencing Covid symptoms and lateral flow tests showed faint positive results. Tried changing my flight under Manage trips on Qatar's site but with the same result; various options are displayed on the calendar but I selected one, the page would indicate 'There are no flights matching your search.' I phoned Qatar's UK helpline more than 15 times over several days and downloaded the Rebtel app to call its Doha line. The UK line went dead after I selected the option to speak to customer service and I remained on hold for more than an hour when calling its overseas hotline. I reached out on Twitter multiple times and all I got was an automated response telling me to call the helpline when I'd already made it clear I'd tried numerous times before and failed to get through. I did not show up for my flight and have not heard from Qatar. In this era of Covid where travel plans are subject to change due to a volatile situation, travellers need assurance that they can change their flights.

✅ Trip Verified | Lost our luggage. Can't get through to anyone for help. My wife and I checked in 4 bags at the same time in Beirut, one of them never made it to Doha. Reported right away, but it seems nothing is being done to track it down or contact us. Very disappointing and unacceptable - we need that luggage.

✅ Trip Verified | Heathrow check had to queue for approx 1.5hrs to check in luggage. Staff was allowing people to jump the queue not realizing that people in queue were all on the same flight. My in flight food was horrible. The cabin staff seemed like she would prefer to be anywhere but on that flight. Inbound we had checked in online and saved two seats with email confirmation of our choice of seats. When we got to the check in at Male, we were allocated different seats at the back of the plane. When I showed them the email, they didn't understand how I managed to have that email and dismissed the email. The food on the inbound flight was better. We think we will avoid Qatar if we can in the future.

✅ Trip Verified | I booked my Business Class ticket to Baku and received the ticket/email on the same day. On the day of travel, I received a phone call telling me that the flight is overbooked and if I can take the next morning flight at 7:30am. I told the Representative that this is not possible as I have Business Commitments early morning next day of travel, then he confirmed that no change will be processed. Upon arrival to the airport hours before departure, I was informed that Business Class is fully booked and there is no seat for me, so I will be downgraded to Economy Class. I objected on tat and he asked me to wait till he tries with other passengers. After more than 45 minutes, he returned back saying it is impossible to be seated in Business Class. I was forced to downgrade to Economy Class and raised a complaint for compensation, but they offered me $125 which is not even equivalent to the time I will waste to fill the amount of documents they asked for compensation.

✅ Trip Verified | The flight from Brussels to Doha was done with a 787 without Q suites. Service was outstanding however the meal - a breakfast - was rather limited for a 6 hour flight. Ample choice of very good wines including both regular as rosé Champagne. The amenity bag is also on the small size. There was constantly service of drinks during the flight . In Doha airport the passengers were brought to the airport by coaches - separately for business. I was happy to be able to eat something at the very luxurious business lounge at Doha airport very good service, good food and very good drinks. The short flight to Dubai was on a 777 with Q suites - a small tasteful meal was served.

✅ Trip Verified | The flight from Dubai to Doha was done in a 350 with Q suites - a small but decent meal was served with a smile from Doha to Brussels in a 787 without the Q suites. I was happy that despite an early departure a lunch was offered instead of a breakfast - there was decent choice including lobster and nice fish. Great wines even including a Meursault and Champagnes both regular as rosé. Exceptional friendly service with attention to details.

✅ Trip Verified | I am now enjoying the flight from Casablanca to Moscow via Doha. Everything is over expectations! On of the best airlines, in my opinion. Appreciate the professional service and staff.

✅ Trip Verified | Manchester check in not good, disorganised shambles. To travel premium you expect less time to queue this was not the case at Manchester, 45 mins to check in. Flight then delayed after passengers hit the gate area, no social distancing, no queue control between passengers. Onboard Qsuite is ok, lacks the little touches of other Middle East carriers such as Emirates; dine on demand was a no for me, drinks glasses are collected but I was not asked if a refill On arrival in Doha it was a dash to the lounge to grab a shower, but refused entry to the business lounge as the flight was due for boarding in 20 minutes. So off we go to the gate, 1 hour later still sat there and flight again late. Crew ask what you want for breakfast at this stage it’s was 8 hours away. I asked can I order after take off, no was the answer as limited food on board. Arrive in Cape Town to be meet at the gate sorry u have no bags, go to lost luggage and fill out a form. 1st 2 days of the break trying to find out where the bags are, had to go buy essentials and clothes. After 36 hours bags arrived, no compensation. Day 6 we receive a schedule change for the departure is pushed back a day, day 9 another email to say the flight has been cancelled due to operational reasons and we apologise for any inconvenience caused. You can benefit from the flexible re-booking policy and change your travel date or destination free of charge within the same booking class (fare difference will apply), or request a refund for the value of your ticket to the original form of payment with no penalties or refund fees. Only problem as Qatar has already changed the flights no changes according to the system can be done, so it’s refund number 2 with Qatar and rebook with BA.

✅ Trip Verified | This flight had a good hard product backed by poor service. There were a bunch of male flight attendants who did not care about their customers. The choice of menu items were not available, and the flight attendants were late to respond. They were more interested to sit and chat amongst themselves. The business class seats were fantastic with maximum privacy and excellent comfort though. Doha airport business lounge was also exceptional as it has always been. Overall experience was good except for the food availability during flight and poor service provided by flight attendants.

Not Verified | Abu Dhabi to Brussels via Doha. It was such a perfect flight, crew was super helpful and flight was really on a high level of professionalism in terms of service. I didn’t even feel the time! My wife felt exceptional comfort, in fact we both had one of the best flights in our life.

✅ Trip Verified | Overwhelmed by Qatar Airways in flight service in Business class from Chicago to Doha QR 724. Awesome experience. I would like to thank all the crew members (Lee, Tanaya, Ravi, Wioleta, Chutimon and Preet) for making it unforgettable and memorable flight.

✅ Trip Verified | Amazing experience, new comfortable aircraft, professional staff, great food and beverages served. Very comfy seats. Convenient transfers in Doha Airport.

✅ Trip Verified | Without a doubt, Qatar Airways is 5 stars. Cabin crew is professional, caring and attentive. Airport is organised, clear signage and fantastic restaurants and Lounges. My only comment is to improve delayed flight information. Fantastic 5 star Airline.

✅ Trip Verified | This review is with respect to the second leg of my journey from Doha to Munich. Considering an international 3hr 20 mins flight, Qatar Airways should have provided a better aircraft than the A320. The flight was packed with less seating space and difficulty in managing the cabin baggage. I had pre-booked a vegetarian oriental meal, the cottage cheese was quite hard and amount of rice was bare minimum.

✅ Trip Verified | I recently flew London Karachi route via Qatar Airways, and the service I received was exceptional. From check in to boarding, the staff were friendly and helpful. During the flight, I was well looked after. My earphones were not working properly, and they replaced them twice to ensure my in flight entertainment ran smoothly. I would like to give a shout out to the cabin crew who did a wonderful job with the level of service they provided.

✅ Trip Verified | Check in fine. Boarding awful with not enough seating. Early snack a dry egg sandwich but full bar service. IFE poor and hard to navigate. Not a spot on regional rivals. My breakfast meal was cold and soggy. But more drinks served. Cabin crew fine. Toilet was a wet mess throughout. Cabin very cold but nice blanket and pillow. Some good things but nothing special. Never had been in all my economy experiences with Qatar.

✅ Trip Verified | Q-suites are not my thing. Even though the screen towards the Isle is nice my seat was so uncomfortable and rock hard and my feet squeezed in tight little wedge in front when you put your seat bed position. Asked when the would turn on the WiFi and the answer was "it's a new aircraft so there is no WiFi". It wasn't installed on a brand new aircraft. But as always the service is impeccable. Also miss the shoe box they forgot when they built the Q-suites!

✅ Trip Verified | My flight from Sydney to Doha was delayed for 16 hours because of technical problems. The staff said I'd get my accommodation and transport fees covered but I have got nothing. I had to spend an extra night of layover in Doha and I got no hotel arrangement even though Sydney staff said I would. I would not have taken the delayed flight if I knew U had to suffer an overnight at Doha airport.

✅ Trip Verified | Travel through Qatar has been very smooth and it was extra special during these times. Very clean airport and aircraft, super courteous staff. Good food and nice choices of meals. The Qatar app is an added bonus. I really like the baggage notifications that reassures the status of your baggage.

✅ Trip Verified | Due to typhoon, my flight from Hong Kong has to be delayed to the next day. They right away informed me via app notification, email, and a phone call (following day business hour). It really put my mind at ease. They changed to an aircraft fitted with Q suite, which is like flying first class. Due to the delay, business class cabin was quite full, but it didn't affect the high level of service. Welcome drinks, pyjama sets, toiletry bag and all. Due to the pandemic, there was no magazines or any reading materials. However, there were printed menu and wine list. Crew wear a face mask. Food was served course by course in generous portion, there was no signs of any cost cutting. Inflight wifi was fast and steady too, only cost USD10 for the entire flight. Qsuite is one of the very best business class seats in the current market. The door gives you an excellent level of privacy. Comfortable large seat with sufficient storage space and comfortable for sleeping position. Throughout the flight crew presence is good, very pro active, they always come around and see if anyone needs a drink or so. A truly wonderful 9 hours just flew by, a very smooth landing. Plane was parked on tarmac, we had to be bussed to the gate. Biz customers get their own bus. Connecting in Doha is a bliss, with security procedures simplified. Fantastic huge Al Mourjan lounge with nice shower facilities and plenty to eat and get a rest. Next flight was on their new 787, fitted with new seats that also come with individual doors! Once again, meal was delicious and plenty, same excellent service all the way to Vienna. It really was one of the top best flight experiences I've ever had, especially after having stayed put for 18 months. It was a wonderful way to come back to traveling again.

✅ Trip Verified | We were so impressed with the Q-Suite seats on this aircraft. The flight crew was very polished, professional and polite. The food was not just food it was a cuisine of absolutely delicious choices. From take off to landing we hardly knew we were flying. Qatar Airlines will now be my “go to” airlines when traveling abroad. I’ve already been looking at my next trip using this airline. Two thumbs up!

✅ Trip Verified | Excellent service, customer centred, professionalism exhibited by the cabin crew, great wine and food selection. Clean and we'll maintained carrier, smooth and comfortable cruise, all working super wifi.

✅ Trip Verified | The food on this flight was really poor. Lunch was a tough veal chop in gravy, desert a "gooey chocolate and cherry cake with whipped cream but it was served hard, cold and with a miserly speck of cream. The Qsuite is great of course, but Air France inflight dining is far superior. In flight entertainment is ok, but I don't like movie vision and audio being censored.

✅ Trip Verified | Have travelled on Qatar Airways several times, and never been disappointed. My experience was the best with Qatar airways. I would always book air ticket directly from the Qatar airways website , rather than aN agent, particularly in this Covid pandemic

✅ Trip Verified | Boarding was a bit strange with no clear signage as to where business class was supposed to board. We went to one line but where told they were not boarding yet even though we showed them our tickets. After standing around for 10 minutes we noticed several people going to a separate line and being allowed through, turn out this was the line for business class. Onboard staff were very friendly and set up the Q-Suite for us. Service was prompt with welcome drinks served and orders taken for the meal. For some reason even though the flight departs at 01:45 Qatar serves a light supper instead of a breakfast option on arrival, chose the soup which was really good and then had one of the best sleeps ever on a plane. Qatar has to have one of the best products on the market at the moment and will be my carrier of choice if the route is convenient.

✅ Trip Verified | This is my fourth time flying Qatar in business class, I have flown Qatar in the economy a few times in the past. While the experience of the flying economy was always great, flying business class takes it to a totally new level. I have flown business class with Emirates and American before, but none of them come even close to what Qatar offers. To start off, Qatar is the only airline that offers on-demand dining, it feels like I am in a 5-star restaurant, the food quality and the in-flight service are always superb, the staff both ground and in-flight are well trained and very professional. I am positive the business class experience in Qatar is better than most airlines first-class service. On my last flight, I chose a lobster dish for my dinner, I can honestly say it was better than any other lobster dish I have tried in many fancy restaurants. Last but not the least, the lounge at Doha airport is one of the best I have ever experienced, from the shower facility to the quality of the food, simply amazing. Please keep it up and I will always pick Qatar over any other airline.

✅ Trip Verified | Service as always on point. Lots of children in business class. Qatar Q-suites even it's nice with the screen towards the aisle, the seats are hard and uncomfortable. I rather fly B787-8 without Q-suites and no Wi-Fi.

✅ Trip Verified | Perfect, can't say anything else. Smooth check-in, comfortable seat, perfect service, great Covid-handling. Wi-Fi on board didn't work. Only downside is that Stockholm Arlanda Airport don't have any lounge service anymore.

✅ Trip Verified | This was my first time flying Qatar Airways from Abu Dhabi to South Africa, and my experience here was just the best if not excellent. I was in economy class but the service and experience I had was was just beyond my expectations. The Cabin crew where very kind and helpful at all times during the fight, food was so good and I was given proper cutlery not plastic. The best economy class I ever flew, please keep up the good work, I had ultimate satisfaction. Toilets were clean. The seats arranged is the best so far and comfortable I could stretch my legs very well while seated the space between the rows is very big. So I managed to rest and sleep comfortably during my entire journey. See you soon on board again.

✅ Trip Verified | After some flights with some american airlines, I realized again, that it's no comparison regarding anything with Qatar Airways. From planes, through boarding, lounges or services the difference it's fantastic. Amazing job Qatar Airways. This is the reason that I always choose you even if I have to fly longer. Thank you!

✅ Trip Verified | The flight was not full. I was able to occupy the 3 seats giving me a comfortable flight for 14 hours. The cabin services were good and the FAs were very accommodating.

✅ Trip Verified | The business class experience was good. The amenities are impeccable and the FAs services were personal and warm. The Q-suite lived up to its expectation.

✅ Trip Verified | We were originally scheduled to fly SFO-DOH-MEL however due to Australian passenger arrival caps, the DOH-MEL sector was cancelled and QR offered to reroute us into BNE two days after our original departure date. This was sincerely appreciated, particularly given our experience with other carriers flying into Australia who cancelled close to departure without any help in rescheduling or rerouting. As always, the QR experience was top notch. The QSuite and bedding were extremely comfortable, food very good, wine list outstanding and cabin crew service exemplary. Check-in and transit in Doha were seamless. I was a big fan of QR before this experience, however the way in which they handled our re-accommodated into Brisbane has now earned them my loyalty. A stark contrast to other carriers flying into Australia during the pandemic.

✅ Trip Verified | Travelled Hyderabad to Frankfurt via Doha in October 2021 with wife and 7 months old baby. Great service from Qatar Airways. They already knew what has to be done. No priority boarding at HYD but it was on Doha airport. Food was good.

✅ Trip Verified | Booked a First and business class ticket and website says you can change a booking at no cost before the trip begins. On return leg passing through Doha I wanted to to change the booked flight to an earlier flight. Airline wanted to charge 1500 Euro to change the flight from Doha to Riyadh. I asked to downgrade to economy without paying and they refused. I asked to cancel this first class sector and buy an economy ticket and they refused. It was cheaper to buy a new ticket. I will never fly them again.

✅ Trip Verified | Initially my flight got cancelled and my transit time was 1 hour and a few minutes. They gave me a new flight with a transit of 14 hours. On arrival to Doha, I had paid for a lounge when purchasing my ticket that gives me access to 6hours of the lounge. I had to pay another 55 USD so I can stay till my flight time. I will not be flying this airline in the future.

✅ Trip Verified | The flight from Islamabad to Doha was full, lots of hand luggage. The crew barked orders at the passengers and stuffed the overhead bins with anything that would fit. On the flight to Tokyo, I had a row to myself and a very attentive and friendly crew, similar to other experiences I have with the airline. There was a scheduled 21h layover in Doha, but the airline stopped their offer for a hotel room for such long stays. If I hadn't inquired, I wouldn't have been told about the 1 meal voucher they offer. Everything except the food court is overpriced at that airport.

✅ Trip Verified | There is no clear communication on documents to be carried for COVID. We had to do our own research then Qatar forced us to take print outs at an expensive shop in Zurich airport. They don't let you board even if you have 1 document missing. The trip from Doha to Mumbai was on an A320, no space for hand baggage. The flight was congested and dirty.

✅ Trip Verified | I have visited my husband 5 times I the last 2 years and have flown Qatar twice in those trips. Both times the flights are comfortable even though one of the flights is 14 hours. The food is good and the service awesome and they bring beverages often without having to call for service. There is plenty of leg room and seats are comfortable.

✅ Trip Verified | Service on board was efficient and friendly. I feel that on all flights the comfort pack travellers receive is inadequate and not up to the standard of other airline standards. On the return, the check-in at Larnaca was one of the worst I have ever experienced. The was 1 business class counter and one bag drop counter. The agent on duty was expected to scan every travel document manually (although this information was in the booking already) which resulted in a minimum check-in time of 2o mins per pax and long queues. Two wheelchairs were booked for Doha; they were only aware of one. The system with the golf carts was chaotic and when questioned the staff said it was unavoidable as they were short-staffed. As we had a 7-hour layover in Doha we decided to use the "Quiet Lounge". The design of these cubicles is non-sensical: they contain either one uncomfortable, narrow couch plus an armchair and footstool or 2 chairs and a footstool. Neither is comfortable enough to sleep on and loads of space that could have been better utilized is available for hanging garments and suitcases. Qatar need to streamline their business class offering so that it is excellent in every way not just the seating on board.

✅ Trip Verified | It was a good experience however I check-in 6hrs earlier before flight but I was seated at the back side of aircraft. I thought if you check-in early you'll get front seat. I was travelling for an emergency that's why I have no time to book/reserve a seat. Overall service was good as usual.

Not Verified | This was the best flight I have ever taken. The business class seats and individual pods have been designed to be extremely comfortable and luxurious. Our attendants were friendly and accommodating, and it was obvious that passenger satisfaction and enjoyment were first and foremost. Our flight was over 14 hours, but it didn't seem like it!

✅ Trip Verified | A long flight between NY and Doha. I would like to thank two wonderful cabin crew members who made the trip bearable, Safiya and Sive. Their services were impeccable, ensured a constant smile and always wanted to know how the travellers were fairing, and made sure that we were well taken care of throughout the journey.

✅ Trip Verified | First time flying Qatar in any class and I have to say I am impressed. Check-in was a bit slow but with all the paper work required it was to be expected. For what ever reason we were denied access to the lounge even though we paid for the full fare ticket, ended up using the priority pass instead. Lounge was average and if it wasn’t free I doubt I would bother. Boarding started on time with priority for business class given and we were soon seated. Welcome drink offered HD seat explained. Unfortunately QR have stopped offering Q suites from Munich, can’t be lack of demand as the flight was full. Staff were incredibly friendly and always on hand, nothing was too much trouble. Flight left and arrived on time.

Not Verified | The best airline by far. Had a wonderful experience especially with the cabin crew. I never eat airplane food but this was different. The food was delicious, and frequent. Provided many beverages and snacks throughout the flight. The seats were comfortable, considering I flew with economy. One fault was the temperature inside the plane. I was freezing the entire flight even with 3 blankets on me, and the ac’s off. Ended up having a cold for several days after my flight. Overall a good experience and will definitely fly with Qatar airways again.

✅ Trip Verified | The service was excellent. The cabin crew, especially those that attended to me were genuinely pleasant and warm. The food was good and the menu options were nice, especially for the Lagos to Doha leg of the trip. The other in-flight services the entertainment etc were top-class. Overall I was pleased.

✅ Trip Verified | The flight was on time. All cabin crew are very kind and available for every single request, the food was nice and toilets are clean, the cabin crew Check it almost after every person. In my opinion is one of the best company in the world.

✅ Trip Verified | It's not the first time i travel with Qatar Airways. I recommend it cause they are professionnel, helpful and in touch the application is easy to use. I contacted the customer service and I was quickly helped. At the end it's not the last time and thanks you for your service you deserve the award you have

Not Verified | Wonderful experience flying with Qatar Airways. Professional, polite and helpful staff. I would especially like to appreciate Flight Purser Xavier. Absolutely above and beyond the call of duty. Going one step more than what is required.

✅ Trip Verified | Qatar Airways is a respected, reliable and student-friendly airline. When I became a member of their Student Privilege Club, I was surprised by the benefits they offered me, such as free WiFi and additional baggage. The flight from Kyiv to Montreal via Doha was my first flight with Qatar Airways, and I can say that I was satisfied (even though the journey was too long and tedious). Qatar Airways has excellent service (refreshing towels at the beginning of the flight), they offer nice food (and the good thing is the online menu so that you can make a choice before your flight). The food was tasty, and the portions are big (I think I spend half of my time aboard eating). On the 5h flight from Kyiv to Doha, they offered 2 meals + snacks, on the 12h flight from Doha to Montreal, I had 2 meals + sandwich + snacks. The seats are comfy, the legroom in the economy is okay (but for long flights, if you have money better to take a business class). In addition to the standard kit - pillow + blanket - they gave protective kits on both flights and amenity kit on a long flight (that was actually very useful for me since I always forget my eye mask and earplugs). Regarding entertainment, they offer many movies + as I mentioned there is WIFI aboard, but it was not working quite often. I had a layover in Doha for more than 10h at night. The airport is nice and easy to navigate through. But the layover was too long. In general, my experience with Qatar Airways was pleasant.

✅ Trip Verified | Extremely helpful and courteous staff — from the checking to the Al Mourjian lounge to the flight crew. I loved the q-suite, and the pressure and humidity helped me fly with zero discomfort. I slept soundly and enjoyed every minute I was awake. This airline clearly tops all of the 8-10 airlines I have flown with. JetBlue is a fairly distant 2nd. Saffron and cardamom teas were fabulous, though quite sweet, and the salmon salad was great. Wished the Arabic breakfast were offered!