Qatar Airways

✅ Trip Verified | We encountered a problem with the booking of our tickets which was overlooked until just before we were to fly. Initially, BA worked with us on the checkin which was great but the Qatar Airways staff at the Boarding Gate and check-in at Heathrow (London to Doha) were most exceptional. They understood the situation (the booking was mistakenly done in my wife's maiden name which not her current passport)- although we also her maiden name passport when traveling as it has her visa in it. The pressure and stress of traveling was taken away in an instance and we ended up having the rest of our journey stress free. In addition, the Qatar Airways staff at the Doha Airport smoothed our journey even more. On both legs of our Qatar Airways flights our 2 young children were taken care of immediately upon boarding the plane.

✅ Trip Verified | London to Doha was delayed at Heathrow. Finally boarded the flight and sat there for more than an hour before being told there were issues with the plane. Later deplaned and told another plane was being prepared. As we were trying to leave, we got told to go back to our seats and that they might have fixed the issue. More time has passed and we were finally told it was going to take off. By the time we had left Heathrow, it was delayed 5 hours. This meant I had missed my connecting flight to Sydney. On the plane, the entertainment system at my seat didn't work. The touch screen failed and I had to move to the adjacent seat that was empty and use that screen. Food was okay, inflight service was good. Upon landing in Doha had my boarding pass taken from me and given a new one. I was not given any sort of compensation to use a lounge, got told to speak with the transfer desk. The flight from Doha to Perth which I was being redirected to was delayed by 2+ hours. When I got to Perth, to my shock horror, I was put on Jetstar Airways instead of a partner plane like Qantas. The Jetstar plane was also delayed by 2hrs. I was supposed to arrive in Sydney at 6pm on a Friday, I arrived instead at 8am on Saturday. I was only offered statutory compensation after I have still yet to receive. I not received a refund on the upgraded seats I paid for but was not able to use because of the delays.

✅ Trip Verified | I pre-booked the 16A for the seat for A350-900 with Qatar. I arrived counter in Rome and I was Informed the seat is taken by someone else and there’s no other seats available for the row of 16. The staff couldn’t solve my issues. I checked again with transit desk, none of them bother to look at my email but rather just telling me “sorry but all the extra legged seats are all reserved” Not to mentioned the supervisor kept saying “reserved is reserved”. That’s why I was trying to show the email to the staffs but they don’t care. I believe the confirmation email I received is valid to prove the seat is reserved for me. In this case, obviously it’s double-booked However, none of the we staff managed to solve my issue.

✅ Trip Verified | I had flight from Istanbul to Goa, but one day before flight company changed time of flight and in the end plane also was late and I lost my next two flights. I was at first in this kind of situation, didn't know how to get next flights and what's is with luggage. In this chaos between offices and departments in airport I lost my baggage tags. There were two suitcases. Qatar provided next flight, but with delay 20 hours which I spent in airport without any complaining and compensation. During my awaiting time they found just one of my suitcases and told me to fill application about lost luggage in final destination for second one and promised that it will be delivered during 2-3 days Any worries from my side I get used to trust people especially company with so high renting. I filled application for lost luggage after my arriving to Goa, but they didn't provide PIR code. More then 2 weeks they found nothing.

✅ Trip Verified | This is first time I have flown with Qatar Airways. I have friends who have flown with them several times and they have always rated them well. New planes, comfortable seats, good leg room (for a 6 foot tall person), entertainment system and screen excellent, and the food tasty and at the right portion size. Cabin was fabulous lit with light purples and blues. Crew were efficient and courteous. Took off on time arrived early at both Hamad International and Edinburgh. Having done various routes from SIN to EDI over the 17 years, must say this was best flight.

✅ Trip Verified | I had a two-part flight from Paris to Doha and then Doha to Tehran. The flight from Paris had almost one and half hour delay for which we had no clear explanation. With this delay, I arrived at the boarding for the Doha-Tehran flight 10 minutes before departure time, but staff did not let us board and gave us a ticket for 7 hours later. So we have to wait more than 7 hours in Doha so we can take our second flight. No apology or compensation was offered (apart from a free meal) and the only thing we can do is to send emails to Qatar Airways and go through a probably long and tiring path to register our complaint.

✅ Trip Verified | I was chosen for an Involuntary Downgrade to Economy class from business class for Doha to Phuket flight on July 8 because J class was oversold. Today I received email that I will be reimbursed 125$.

✅ Trip Verified | I missed my luggage at my final destination, Istanbul (SAW) airport due to my luggage mistakenly behind on the arrival date, 20 June 2022. The airline didn't manage to deliver my luggage until my return date, on 24 June 2022 and didn't contact or inform to me any update until I follow up or push them again and again. I was unable to get any reimbursement for my unexpected cost on buying extra clothing or expenses. My luggage was found at Istanbul (SAW) airport at the end due to their update but couldn't manage to send it back to my hand yet.

✅ Trip Verified | Fantastic experience with Economy class on Qatar SFO-MAA-SFO in June/July 2022. A350-1000 is one of the most modern planes in operation. The seats were very comfortable despite their thin appearance. There was no tailbone pain during the 15 hour trip from SFO to DOH. There was enough leg room in the first row after business class - Row 16. The best seats on this plane are 31A and 31K as there are no seats in front of them and you get a window too. The next best seats are 17C and 17H, those are aisle seats with no seats in front. Qatar' economy food was pretty good and sufficient. The AVML choices are offered in the standard menu so no need to order special meals. The quality of food was surprisingly good in all segments. Not too oily, spicy. Doha airport gets too crowded in the central area, which is the only downside in the whole trip. The service onboard was pretty good with the crew being quite responsive to your needs. Will not hesitate to fly Qatar again in future.

✅ Trip Verified | My flight to Istanbul via Doha was affected by the retiming of flight QR947 SIN-DOH from 2115 to 1035 on 2 June of almost 11 hours earlier departure timing from Singapore to Doha. The resulted in an extremely long layover of 17 hrs 45 mins instead of a planned and bearable 7 hrs 25 mins. It was during the course of downloading the QR App that we noted that the flight timing differs from the timing originally booked. We called Customer Service Hotline immediately to understand the situation and our options. However, we were only told to contact Qatar Airways Customer Care via portal/email. We lodged our concerns to seek alternative arrangements and or suitable recovery efforts at Doha Airport. To-date we have not heard from QR office despite 2 email reminders. Upon landing at Doha Airport, we approached Qatar Airways Transit Desk to listen to what recovery arrangements have been made for affected passengers. We requested for a ‘Flight disruption letter’ to facilitate any possible travel insurance claim. The Manager told us that no flight disruption letter will be issued from Doha as the flight disruption had taken place outbound from Singapore. However, this was inconsistent with what passengers were told when the same request was made at the QR check-in counter in Singapore ie. to be provided at DOHA. In relation to our request for accommodation / lounge access, the Manager explained that due to COVID reasons, no accommodation nor lounge access could be arranged for affected passengers. Giving the benefit of the doubt to Qatar Airways, the least one would expect is for the airline to mitigate the inconvenience caused through other measures. Instead, other than meal vouchers, none was forthcoming. We also note that some affected passengers were able to have lounge access or sleep pods at their own expense.

✅ Trip Verified | I booked a flight for October 2022 from Dubai to Chicago via Doha and Boston in Q-Suite. Qatar changed my flight several times and now I am flying Dubai-Doha-Montreal-Chicago, not in Q-Suite. The annoying part was, that my ticket requested me to pay for my seat assignment. Of course I expected Qatar airways that if they change my flight, they also change my seat to the new route/plane for the fee, which I had paid for the original itinerary. With every change Qatar made, I had to call customer service, explain my entire problem and have endless discussions about why I do not pay again for a new seat assignment, if Qatar is the one to change my flights. It was nerve wrecking, time consuming and straightforward unpleasant and annoying. As nice as their Qsuite may be, the changes are horrible. And even though I am already on my way to Platinum status, this was my last booking with them, as I am fed up with an unreliable company.

✅ Trip Verified | The first leg of my journey was from Melbourne to Doha night time flight and I was hoping I’d get a few hours of sleep to help with the jet lag. The lounges at Melbourne were great, food was good and very friendly staff. After a relaxing wait I went to board and I was lucky and fortunate enough to be upgraded to business class (much to my shock and surprise) I was speechless. Once I had boarded the plane I was amazed at my surroundings, I’ve never experienced anything like this. The Air hostess was so good, friendly and really made my experience extremely pleasant. Everything about this leg of the flight was perfect - I slept in absolute comfort, the seats reclined so I could lay down, the service was incredible, the menu had a variety of choices and the entertainment was excellent. Quite simply, Qatar airways have a customer for life and they are the best airline I have ever used, I cannot recommend highly enough. Thank you so much Qatar Airways for making my journey one of the best experiences I’ve ever had in my life and I’m still smiling today.

✅ Trip Verified | Check in at Bangkok airport was swift and efficient, despite a folly booked A380. It was disappointing that Qatar seems not to re-open its flagship lounge at BKK airport after more than 2 years of closure. Does not make sense to use a very mediocre Miracle lounge since number of flights are back to pre Covid, and airfares about 40% higher in comparison to pre Covid times. Flight was uneventful, food was nothing to shout about. Champagne was uncoiled, red wine was ice cold. I was glad that my flight from Doha was from B2 gate and not the usual bus station like E area. I could not be more wrong. They used an empty airbridge gate and used buses from there. The worst part was to sit in an very hot aircraft with an open door on the tarmac with a very weak aircondition. Generally, Doha Airport has lost its advantage over other airports and is the weakest part of the overall experience while flying Qatar. The flight to Warsaw was good, with better service and food in comparison to my first leg of the journey. There are no more amenity kits for Doha to Europe flights. When I asked about it, I was told that there are no more kits for flights below 6h. Both of my flights were 5.5h; but the BKK to Doha sector had a lovely amenity kit. Overall ok flights, but Qatar lacks consistency, and the ground services in Doha are getting worse. I was lucky enough to have good seats on this trip; not Qsuites, but not the dreaded 2-2-2 configuration.

✅ Trip Verified | I fly with Qatar Airways every month. Credit where credit is due they are by far the best airline in the world. Staff are excellent, tentative onboard and at checkin. The seating is very spacious, food is of a high standard and inflight entertainment excellent. You can’t ask for anymore from an airline. I’m in the T4 frequent flyer lounge at Heathrow and WOW Thank you

✅ Trip Verified | The fare was through the roof but we had no choice as no other airline serves the route except Etihad and their connection times are ridiculous. The flight was on an older A350 and the age was clearly showing, the cabin staff seemed stressed and the food was limited for choice. No QSuites just the old configuration the airline is stretched because of lack of equipment.

✅ Trip Verified | Manila-Doha in business class, Doha-London Heathrow Economy QR 9 on A380 (4/7/22) My first time flying economy in so many years and I thought I’d leave the Doha to Heathrow as it was. I was able to upgrade my Manila to Doha flight but not the Heathrow leg. Business class from LHR-Doha-Manila were all in the comfort of Q Suite. Business class on Qatar Airways is beyond expectation and the crew were all excellent until I flew on their economy. I felt that one of the crew was quite rude and obnoxious and tried to tell me off for taking a video and demanded that I’d delete it.

✅ Trip Verified | We traveled as a family from US to India and back. I have to acknowledge that we had a pleasant trip both ways. The customer care was beyond excellent and the cabin crew were the most respectful and friendly staff we have ever met in all these years of our air travel. The food was absolutely incredible and the choices were simply amazing. The Hamad international airport is simply awesome and the best we have ever seen! We did not even feel that we had a 15 hour flight - it was that comfortable and relaxing! The one minus point was the crammed aircrafts from US to Doha and Doha to India (Boeing 777-300ER). It was very congested and crowded.

Not Verified | Comfortable flight though the rising ticket price makes this route is extremely expensive. The check in in Jakarta was really smooth and fast because I was doing online check in before. The flight got delayed for 1 hour but still managed to arrived in Doha on time. The food is good compared to other gulf carriers, I'm amazed that even in economy class they provide some options for the passengers. Free alcohol is provided during the flight. the entertainment system is also okay. the only critics is the seat in this type of aircraft is somehow really tight for a a long flight, when there's IFE box underneath the seat it makes your space for legs even tighter. The crew was also fine.

✅ Trip Verified | The flight crew were so professional and respectful. I have flown for the last 10 years but that was the smoothest flight I've ever experienced. The pilots were just top notch. The descent was so smooth. Touch was even better. Kudos to them all.

Not Verified | Frankfurt to Brisbane, transferring in Doha, Qatar. (30/06/2022) Due to a delayed arrival in Doha our bags did nor arrive at our end-destination Brisbane airport. Since we have arrived in Brisbane, we have tried to contact the airline in every possible way. Still, we have not been able to reach them after one week of lost luggage. We have not received one single update since our luggage got lost, although the baggage service assured us it would take maximum 72h until our luggage will be sent to us. Also claiming our lost luggage directly at Brisbane airport baggage service and filling out all the necessary paperwork has not helped us in any way. Now that 1 week has gone by without a single mail from Qatar to update us, our patience is at its end.

✅ Trip Verified | I found the seating on their B777-300ER to be extremely uncomfortable (17 inch wide seats crammed in a 3-4-3 configuration) with worn out seat cushioning and cramped leg space with the most unfriendly, inattentive, and careless cabin crew I have experienced. Another disappointment occurred when they tried to cancel my wife's business class ticket without notification. When I called, I was lied to and told that the flight had been cancelled due to operational issues, but when I asked them how come our coach tickets on the same flight were not cancelled, they could not explain. They cancelled and re-booked my wife's ticket in excess of 6 times requiring me to spend hours upon hours on the phone with their Customer Service Center in Doha. This went on and on for 5 days until I was finally able to rescue my wife's original itinerary for the alleged flight that had been cancelled (QR 726) but was now somehow reinstated. And even when they tried to make amends and promised lounge club passes for my family upon arrival in Doha, upon arrival there were no club passes nor any entries in the PNR record locator. To say that my experience was underwhelming is an understatement.

✅ Trip Verified | Almost everything is perfect. Flight from Bangkok to Doha was delayed for 2 hours but on chekin we were offered food vouchers. Great experience over all. Definitely will choose again to fly with Qatar Airways.

✅ Trip Verified | Flew Philadelphia to the Maldives with a layover in Doha roundtrip in business class. The flights meant to be with QSuites, but due to last minute equipment changes, 3 of those flights did not have QSuites. Still, the service, food and seats were enjoyable. I was pleased the final flight from DOH-PHL was equipped with Q Suites. Really nice product. However we boarded late, sat on the plane for over 2 hours prior to takeoff due to a “cargo issue”. My flight attendant was forgetful and failed to bring half my meal, the coffee or cheese plate I requested, pajamas. The flight attendant on my husband’s side was great though. Our bags never made it out of Doha. The agent promised my bag would be delivered to my home the following day. However the bag never showed up. I sent a message through Twitter and was directed to contact the baggage dept via WhatsApp. Still no response 28 hours later. I went back to Twitter and was then directed to contact baggage dept through the “live chat” which is a joke. 27 hours later and still no response. Back to Twitter and was told “these things take time”. So nobody will tell me where my luggage is, how to submit for reimbursement, can’t get a response from any of the relevant channels, can’t speak to a live person.

✅ Trip Verified | Our flight from Amsterdam (1-July) was 3 hours delayed due to staff shortages in Amsterdam airport security. Upon arriving in Doha on the 2-July, we had to quickly transfer to our connecting Perth flight. We were assured that our baggage would make the flight . When we arrived in Perth, our baggage was not there. We made a claim with the baggage handling service (Menzies). They said they would email us the next day - this never happened. We made a similar claim with Qatar but their lack of response with dealing with our missing baggage has been terrible. After 3 days Qatar has not been able to locate our baggage or supply the last known location. The baggage department does not answer the phone, their email, or their WhatsApp chat function. We have no idea whether we’ll ever see our baggage again.

✅ Trip Verified | Our flight was delayed from Kuala Lumpur so we had to transit for more than 24 hours in Doha. The airline did not inform us we had to apply for visa and so we wasted almost two hours trying to apply online. They gave us a three star hotel to stay in and bus for airport transfers during our unwanted stay in Doha. Cabin service were ok. I was travelling with family (my husband, daughter and I), but only two of us was in business class due to limited seats availability. We couldn’t enter the Al Mourjan lounge as a family.

✅ Trip Verified | The flight itself was fine however dealing with our baggage which they lost has been absolutely terrible. When we arrived at our final destination our checked baggage (along with 25+ other passengers) was missing. After 3 days Qatar has not been able to locate our baggage or supply the last known location. The baggage department does not answer the phone, their email, or their WhatsApp chat function. When I got ahold of someone in the reservations department they told me “these things take time.” We are extremely disappointed with the service from Qatar.

✅ Trip Verified | Staff were slow in response but friendly. The frustrating thing is that no one checked the hand luggage sizes. They were well over 7Kg and some customers had more bags then the one. The overhead lockers were very full. This meant I had to store my cabin bag (weight 5Kg) 8 rows away. Almost impossible to get to once we had landed and people were standing up. If you are going to police the weight of luggage, be consistent.

✅ Trip Verified | Very poor experience, delayed flight and missing baggage. I was told I’d be contacted but was not. I was given a number to call no one answered. Baggage is still missing for more than 72 hrs nobody has bothered to call and provide any form of reassurance.

✅ Trip Verified | My husband and I are flying back from Turkey tonight via Doha and Qatar Airways have seated us at totally different seats/sides of the aircraft. We checked in at Bodrum and had a connecting flight so we were issued with two tickets each. I did not check the seats when we got our tickets. The first short 4 hour flight was fine. We sat together and had a good flight. But once we boarded the long haul flight we were told to sit in different areas.

✅ Trip Verified | My flight was delayed from Malaga airport traveling to Doha, they put me on a different connecting flight from Doha to IKA with over 8 hours of layover. When I arrived to Doha, the customer service didn’t offer me anything for this inconvenience. This is while the layover was from 12am until 8am, the worse time to stay awake specially with a shock of not knowing and being prepared. I have to mention that the flight and flight attendants were amazing but the airport staff were rude, not helpful and made me and so many other wait at the counter with no response for 40 min at a time while refusing to respond to our concern. I had requested a gluten free meal that I didn’t receive! I’m sorry that such a good aircraft has such a poor customer service.

✅ Trip Verified | Breakfast was not served until 10 am so asked for a cup of tea at about 9 am to be told, no because service starts in 10 mins. 1 hour later still waiting. However the worst part was the layover in Doha. We are Qantas Gold members and were not allowed in the Business Lounge, we got the runaround and were eventually directed to a below quality lounge with inadequate bathroom facilities.

✅ Trip Verified | Doha to London. This was my first experience of the Q-suite and sitting facing the back of the plane, the seat and amenities have been well reviewed by others my comments on this is that the quality of the seat is excellent the blanket is the good entertainment system is as good as others have found it and the in-flight service is up to their superb reputation. Regrettably the meal I chose did not match the presentation.

✅ Trip Verified | After a somewhat disappointing experience in the Bangkok airport miracle lounge which Qatar Airways is using as their own lounge is closed. the experience on the A380 was really good. The A380 seat is excellent, the plane is quiet, and the service and presentation of food is at least as good as most five star restaurants can give you. I was given pyjamas to use on the flight, they were comfortable. The A380 has a very impressive lounge with very few people using it at the time I went which meant that the air stewardess who was on duty could take time to chat. The service was supremely good, dining was à la carte, so you could order what you want when you want it, presentation of the food was very nice indeed, the actual quality of the food was the only thing that let them down.

✅ Trip Verified | Flew CPH-DOH-SGN 22-23/6 on newer B787-800s. Award ticket. All flights on time, all luggage handled perfectly, labelled priority, and arrived quickly. Can't fault the trip anything and have to score it 10/10. Check-in in CPH quick and pleasant, done within Minutes, which gave me almost 4 hours in lounges as the many counters opens 4 hours prior to departure. I was given plenty of seat options as flights were full/about to be full. The Eventyr Lounge that they use is nice and improving, the view is gorgeous. Smooth boardings and deboardings, all on jet-bridges. I oppose the by far too early gate calls, 80 Minutes before departure in CPH, despite gate is only 3 Minutes away from lounge. Lounge in DOH has changed to the new Silver Lounge at B-gates. Its roomy and nice though 1-2 steps below the level of the Al Mourjan lounge – on the other hand it provides tarmac views as the only of its kind in Doha. Onboard, a breeze of service, FA attention, and recognition of status level. 3 hot meals offered from CPH, I tried 2 of them, they were quite good. Drinks rounds and offerings were plenty, incl sparkling wine on both flights. Last flight there were 2 hot breakfast option, I craved for a 3rd option and they managed to deliver it to perfection after only 20 Minutes additional waiting. Impressive on a full flight. Managed to sleep 3 hours on the last flight in an exit row seat with meters ahead of me for leg stretching. IFE was top notch with 150+ movies, the best I have had on any economy flight. Headsets provided, however, I used my own. Full ratings, and recommended, despite the airline is very conservative, but also predictable and reliable

✅ Trip Verified | I bought 2 return tickets on Kiwi.com from Brisbane to Warsaw via Doha. We were supposed to have 2.5h layover in Doha going from Australia to Poland and 1h on our way back. We were very happy that we found such connection. One month later, on 15th February we received a notification that our itinerary had changed, and the layover time extended by 18 hours and 20 minutes. Few days later, we received another e-mail informing us that our layover in Doha was extended to 20 hours 35 minutes. They did not offer a hotel room or anything, as a compensation they offered us a meal voucher.

✅ Trip Verified | I want to give kudos to the Qatar Airways team for their assistance on my flight from Brussels Airport. The train from ZYA to BRU was part of the travel itinerary, where the train arrived later than expected. Qatar Airways check-in desk re-opened again and allowed me to proceed with the process. The horrifying passport controls with a very long queue were the main challenge. The flight was supposed to depart at 4:35 pm, and I only managed to went through the immigration at 4:28 pm. Qatar Airways personnel was waiting for me, and my 250 meters dash began with assistance from the ground team in Brussels airport. I made it to the gate and aircraft at 4:33 pm and the flight departed on time. Kudos to the ground team in Brussel and the Customer Service assistance.

✅ Trip Verified | 2 flights, First flight No. CX9203 (Codeshare Cathay Pacific & Qatar Airways), from Hong Kong to Doha on an A350-900. It was very comfortable and very quiet, and the plane was modern and luxurious, the cabin crew was very good, but my food was not good. Second flight from Doha to Amman on a Boeing 787-8 . It was very comfortable, and the cabin crew was excellent and very friendly, and very helpful (amazing crew), again my food was not good.

✅ Trip Verified | Check in went ok, boarding was well organised on the first flight in Brisbane but not in Doha. The Boeing 777-300 has a 3-4-3 layout in economy and it was full. Qatar have a mask policy - however this mask policy was not implemented or enforced. It was mentioned once but staff did not remind passengers they should wear masks. As a result many passengers did not wear masks at all. In Doha the plane had to be reached via a bus. On the first flight the crew was not very friendly. Food was delicious.

✅ Trip Verified | QR is our favorite airline and each step of travel is pleasant due to the amazing flight attendants. They were so accommodating and pleasant. They looked after all passengers with great attention and professionalism. We noticed on this flight a decline in the onboard service. No men's and women's sleeper suit were available. We found that our food in business class had dropped and was not up to standard. The main courses were arranged very poorly. No hint of fine dining, rather food in a canteen. The two desserts were very modest.

✅ Trip Verified | I started flying Qatar Airways last year. I have taken 5 round trips in the last ten months. I fly out of Atlanta. The first two times they used A350-900 non-Qsuite aircraft, both trips were great. From in-flight service to food, everything was top-notch. Then from my 3rd trip and on, they used the older 777 300ERs, they do not have the same seats, and the entertainment system and the screens are very slow to respond. The worst part is when you try to lay down; your feet are always dangling and not even with your body. It feels more like a long recliner than a lie-flat seat. They offer newer 777s and some even with Q suites on shorter routes, I enjoyed when I flew from Doha to Istanbul or to Dhaka. Why not use these newer aircraft for the long haul flights such as Atlanta to Doha or Doha to Atlanta, where people really need their rest, considering these are 14-hour flights. Their catering service from Atlanta has gone down drastically in the past few months.

✅ Trip Verified | My flights were on time. We were well received on board and warm welcome from Farangis and Karanveer, the service was great. The flight attendants were pleasant and efficient. The First class Lounge in Doha is very comfortable. Services start from the airport where you do check in in firs class private section, then to separate immigration section, then to luxury and big lounge where you can eat and relax, and end with very nice and luxury seats and services.

✅ Trip Verified | I flew from Amsterdam to Phuket (return Bangkok to Amsterdam) via Doha in Business Class. All in all a very satisfactory experience. Ground crew in Amsterdam did a wonderful job despite long queues at the security check. At BKK business class passengers could use the fast track through security and immigration. From check in to lounge in 20 minutes. I had 2 flights in the marvellous qsuite. It provides maximum privacy. The other flights were also very good as all seats provided privacy, sleeping comfort and aisle access. The cabin crew provided excellent service on all flights. It's was truly a premier experience.

✅ Trip Verified | Frankfurt to Doha provided a comfortable and service oriented flight. The only downsize was the poor quality of food in Economy. Transfer in Doha was easy, due to the Al Maha transfer service an lounge access due to my Platinum status with Qatar. There was a pleasant surprise at the gate, as I got an upgrade due to an overbooked flight. I love the herringbone configuration and the bar on the A380. service and food was impeccable on this flight. I would have given full rating, but can’t because of the poor meal on the Frankfurt to Doha sector.

✅ Trip Verified | After departure they told us that they were out of Taitinger champagne, the main course I wanted was not available, she said you could have ordered your preferred meal before you flight. My diner was nothing specials, very small starter, main course was chicken with rice. After diner we didn’t see anyone until half hour before arrival. I bought wifi for $10 and that’s not a bad price but I expect free wifi in business class. At Doha we went to the lounge, we had to give our names and had to go in line until they call us to enter the dining area. On time we left to the gate to board our flight to Bangkok, at the gate they told us that there was a delay for half hour. Finally it took 1 hour and 45 minutes before we could board the plane without any announcements at the gate. Luckily the service on our flight to Bangkok was better.

✅ Trip Verified | Got a bit of a fright at check-in when staff told me I was booked to fly home from Hanoi but I was standing in HCMC airport. Originally booked from Hanoi but i changed departure point two days after i made the booking. I was sent a new e-ticket which confirmed from HCMC and seat number. Upon making the change agent was pretty clear that i should re-issue my ticket via an issue button on the website. Tried this over and over - error message every time. Called them and told problem fixed but I noticed several times that the issue ticket button re-appeared. Emailed Qatar as was concerned by this, they dodged my question. At check in desk was told to call Doha. Got cut off three times whilst being transferred . Fourth call, agent told me to log onto web and click “issue ticket” button, it didn’t work. Agent sorted it manually.

✅ Trip Verified | Booked a flight for my wife in Feb 2020 with QR using my Avios points. Then in April 2020, QR canceled the flight. When I attempted to rebook in April 2022, I am advised that my Avios points have been forfeited (208,000). Customer Service do not reply for 5 weeks and then refer me to the Privilege Club (of which I have been a member for 15 years). The Privilege Club refer me to the QR COVID policy on cancellation and then back to Customer Service. Whether a policy written by QR after the purchase of the ticket actually entitles QR to cancel my points is in my view moot. QR canceled the booking, then forfeited my points and gave me no notice of pending forfeiture (in Feb 2022). They restricted me to a two year window to rebook in circumstances where rebooking was infeasible due to COVID related travel restrictions. My point is why give a loyal customer the run around? It would cost virtually nothing in financial terms to restore the forfeited points and would retain my loyalty. The is a critical review of Customer Service for an airline that in most other ways is excellent.

✅ Trip Verified | I travel internationally several times a year but this was my first time taking Qatar Airways. I was impressed by the cleanliness of the two aircrafts used on this trip, the professionalism of the crew. The crew attended to all my needs in a pleasant manner. All these conditions made my long trip enjoyable. I will definitely take Qatar Airways whenever possible and I am already recommending it to family and friends. Keep it up, Qatar Airways!

✅ Trip Verified | The customer service by all the staff was amazing. In particular I would like to mention Sophia who was so accommodating, patient and pleasant while dealing with the passengers. Each person is made to feel special. Would also like to mention Jaswinder, another lovely young lady flight attendant for the same reasons. When you see good service in-cabin it shows the quality of the management too.

✅ Trip Verified | What an experience flying with Qatar Airways, everything was handled so professionally and efficiently. Well done to both the airport staff and the air crew for making this without doubt the best flight experience in my 30+ years of international travel. The business class seat was fantastic with a great select of entertainment and cabin crew were very friendly. The star of the show for me was the quality and choice of food onboard, 5 star dining. I did markdown the Wi-Fi as I struggled to connect, I'm sure the staff would have sorted this had I asked. It wasn't an issue I was just happy to relax and enjoy the experience. I’ve had some dreadful business class experiences this year travelling to the USA with two different airlines, this has reinstated my faith that there are airlines who actually care about their passengers. Well done Qatar Airways.

✅ Trip Verified | I had the most amazing experience with Qatar Airways. I landed in Doha from Toronto and the Qatar staff made sure that the passengers knew where they needed to go and helped navigate the airport. The lounge was exceptionally clean, convenient and quiet. I flew on QR 534. Manasvi and Sharan, the flight attendants did an amazing job taking care of me on the flight. My experience flying with them for 3 hours was way better than the experience with Air Canada for 13 hours. Manasvi and Sharan both made me feel very comfortable and showed that they cared. Thank you!!

Not Verified | Got best seat with my infant. Food was ok, They should give a little attention to the food. Today here give review about the wonderful service I got from the cabin Crew, Usman From Flight QR 723. The best I ever got from a cabin crew in flying life. Very helpful man, not only to us. He was very nice to all the passenger as well. I'm very delighted by his service, made me want to fly with only with Qatar Airways again, and also recommendation to my family and friend to fly with them.

✅ Trip Verified | The airline facilities were fantastic. It was my first time flying business in the Qsuite with Qatar Airways as I was travelling from australia to Europe. When waiting to board the flight there was no priority lane for business class passengers. Once I had boarded, I would have appreciated a better welcome and more information regarding the services on board. Unfortunately I was mostly ignored by staff when I got into my seat except when I had the do not disturb sign on. I was awakened as the air steward who he needed to know my meal preference. It was a 14 hour flight. I do not understand the urgency from the staff. It defeats the purpose of even having a do not disturb sign. I was not offered any bedding on the flight.

Not Verified | The first stretch of Bangkok Doha I had a one seater Q suite. Normally when I fly with my wife we ​​have a double Q suite (3E/3F) Now I had 1A. Flying in Qatar's Q suite is considered the best option to fly in Business class. When you then add the service level that the Cabin staff provides, I have a hard time finding anything to complain about. To be able to decide for yourself when you want to eat, I also find absolutely perfect on longer flights. All people are different I want to eat as early in the trip as possible while my wife wants to get her meal later. The section Doha - Stockholm was a more common type of seat configuration 1-2-1 The same nice cabin staff. Have flown a lot during my professional life (am now retired), have not found in recent years any airline that provides such a good flight (travel) experience as a whole as Qatar. They may not be the cheapest option but clearly an option not to be underestimated. Qatar Airways has always lined up if we have had any problems with my travel (both private and business travel). Already planning for our next trip and Qatar is definitely our main option for this trip as well.

Not Verified | Have now flown with Qatar Airways on several occasions, with positive experiences every time. They are efficient, friendly, helpful and always looking after the customer needs. Great service, people, food, facilities and customer care. Unreservedly recommended.

✅ Trip Verified | The flight was initially delayed due to issues at the airport. However, time were made up in the air and we landed as planned. The crew was extremely helpful throughout the night with water and drinks. Although we ate late the food has been incredible tasty. Thank you Qatar Airways for this memorable experience. I can now see why you are rated as the number 1 airline in the world.

✅ Trip Verified | Best airline I have flown, the staff were so accommodating, obviously the food is different but very well presented and nice too. Thank you for being so considerate with me being disabled, the staff were fantastic, I will definitely be using your airline again as well as referring to friends and family.

Not Verified | It was my first time on Qatar Airways and in Business Class and I must say I have been very impressed. The Q-Suites are all what a traveller can dream of and the service has been amazing on every segment of my flights (Montreal-Cape Town via Doha and back). Food and drinks are available at all time and flight attendants are attentive to all your needs - there's not much more you can ask for. To boot, I had access to VIP lounges in every airport, so it was a very pleasant experience overall and I highly recommend Qatar Airways to every traveller, especially for long flights.

✅ Trip Verified | It was my first time that I flew with Qatar Airways and my experience was seamless and very good. The check in process took some time due to the extra requirements demanded by the destination however the check in agent was a lovely and nice lady. The boarding process was organized despite some impatient passengers. The ground agents directed passengers to the rights lines with their boarding zone number. I was travelling in Business class on both legs on a standby ticket. The first from Montreal to Doha and longest leg featured the Qsuite which is impressive and amazing. The suite is spacious and comfortable. The second leg to Phuket was the normal pod which is similar to different airlines but still good. The cabin crew on both legs were polite and friendly. I really appreciated how they going the extra mile with their service skills to passengers. The meals were tasty and there's a lot of options of meals, snacks and drinks. The washrooms were spacious and kept clean. The entertainment had a big selection of movies, shows and games. Qatar Airways is superior compare to European or North American airlines and a good choice for an airline.

✅ Trip Verified | Business class LHR-BKK, QR832 DOH-BKK, May 16 paid over 60 UK pounds for window seat reservation, changed to 10G middle quad seat without notification. Maybe different plane but why not change to another window seat when they were available. Did get window seat at check-in, seat controls were not working! I should get a refund on the cancelled seat reservation. Shambolic boarding especially at DOH with everyone waiting on the loading gangway for over 30 minutes. Food was the worst I have had on an airline, they seem to think lacto vegetarian is low calories vegetarian, the vegan option was inedible stodge. Staff were very nice.

✅ Trip Verified | I have been choosing and flying with Qatar Airways at least 2-3 times a year and it has always been a great experience flying with them. Just a little bit disappointed with this specific flight, QR932 to Manila.

✅ Trip Verified | Flights were on time and uneventful. But I’ve noticed that Qatar is unable to keep its quality edge over its competitors. It started at BKK airport where they use an inferior contract Lounge since they closed their own lounge indefinitely. The food on board was very mediocre to say the least. There is no more butter for the bread and the main courses were underwhelming in terms of quality and quantity. The beer I had was served at room temperature. The transfer in Doha was the usual chaos at the basement level. The staff wasn’t very friendly and the bus arrived at the aircraft while the aircraft was still being cleaned. We had to wait in a bus for 30 min before being allowed to board. This wasn’t the first time I’ve experienced this communication chaos using the bus. All in all, I am not willing to pay a premium for flying Qatar anymore. The decline in service, the last minute changes in type of aircraft does not justify the fares it is charging, which is, especially in Premium well above pre Covid times.

✅ Trip Verified | New York to Kathmandu via Doha. Best airline and excellent service. Awesome food and great airline crew. I would highly recommend. Will surely fly again and will refer to friends and family.

✅ Trip Verified | Excellent inflight service from Montreal to Doha and return. All of the cabin staff were very courteous and helpful. Overall an excellent travel. Thank you.

✅ Trip Verified | Due to not having PCR Test earlier on, we cannot get on our flight. We rushed for our test and it's scheduled to be out in 4 hours at Heathrow Terminal 5 London. We had no choice but to postpone to our next flight. After the test, we approached the Qatar Airways ticketing team and he cannot help us because we bought our ticket through the travel agent in our country. Some time later, we approached a different guy who was so helpful. I would like to appreciate Mr Inam (senior ticketing agent at Heathrow Terminal 5). He helped us thoroughly for more than one hour. Called to Doha, checked the time of our next flight and helped us to do the check in without any queue, and so on without additional charged apart from a fee for a different class of seat we got. We are so relieved and eventually we got on our next flight. He was extremely helpful. We are glad to meet the right guy Qatar Airways has placed on that particular moment.

✅ Trip Verified | I would recommend Qatar Airways to everyone firstly because they are willing to assist when needed and try to give you alternative options in order to satisfy you and help, secondly their cabin crew were amazing especially for long flights they give you the best services in-flight. Qatar Airways give you the maximum support regardless of your cabin class, I like Hamad international Airport, the seats were comfy. Hope they keep their excellent services high and meet the customer’s expectations .

✅ Trip Verified | Sydney to Doha in February 2022. After being told I would be seated in an empty row by ground staff, I found that the row was not empty at all. I requested a paid upgrade to business at this point, and the staff refused. The staff were just so indifferent. My seat was the one right before the toilet, so that was gross in itself and getting any kind of rest on this flight proved impossible. My food was quite gross, and was massively downgraded after it being quite acceptable previously. I had only traveled economy with Qatar before, and found it to be pleasant enough, but the quality on this flight had massively dropped.

✅ Trip Verified | Flew into AMS from LHR with my Older disabled Mum on BA flight, Due to staff issues, AMS was in total mess with 3-4 hours security lines, If we were to collect our luggage and check them in with Qatar Airways, we would have missed our flight to BKK. Had to fly onwards with Qatar Airways without our luggage. A lady called Lauren whom I believe to be the Assistant Station Manager at AMS airport, went out of her way in assisting us - providing personal assistant and making sure that our luggage were rushed to us in BKK the following day. Also A gentleman called Nabeel, a Premium supervisor at Al Safwa lounge also assisted us and made sure that our luggage were received well. People like Lauren & Nabeel are rare assets, QR should be proud & Lucky of having. Thanks to those amazing guys & the great others at the DOH airport & onboard who once again made flying Qatar Airways such an amazing experience as we have always know it to be.

✅ Trip Verified | Thiruvananthapuram to Doha was a wonderful journey with Qatar Airways. Service was beyond the expectation, even though i was a traveller from economy but it was a first class service.

✅ Trip Verified | Best ever experience, the cabin crew and service are exceptional. Everything super clean, food was OK. Previously I flew in Business Class so I have some comparison - generally best value for the money.

✅ Trip Verified | Staff are very helpful, friendly and efficient. Even the regular seats have plenty of leg room. Despite the delay in takeoff which caused missing my next flight the staff faced this issue with utmost accountability and apologetically so that I could enjoy the rest of my travel.

✅ Trip Verified | It was a very pleasant experience, starting from the Check in right up to the baggage collection. There was an issue with my boarding pass, which also was handled in the best possible and pleasant manner.

✅ Trip Verified | I travel in many airlines but the customer service of Qatar airways always stays at the top. The crew goes out of the way to help make the flight the least stressful. I wanted to change the phone sim to switch to the US network. I did not have the pin to open up the sim tray. I requested the flight attendant, Mr. Rohit for a pin. He removed his lapel badge and handed it to me so that I could use the pin to open the sim tray. He could have just turned down my request. I was truly impressed by his readiness to help with a smile especially after a long transatlantic flight! Qatar airways can be proud of their outstanding crew!

✅ Trip Verified | I love the new seats by Qatar Airways ergonomical and comfortable for long haul. But I would like to give a special mention to the stewardess who attended me. I sat on seat 51C. She was Thai nationality and her attentiveness and her service is beyond 5 star. She makes everything possible to make our trip back home memorable. So helpful and always with a smile from beginning to end of the journey.

✅ Trip Verified | The service was good and the flight attendant was excellent. If memory serves, her name is Eman. She was an amazing flight attendant and she helped me a lot with my aunt, because my aunt needed some extra assistance and Eman was the one who helped her. Her service left a great impression on us which reflected on Qatar Airways in the end and made it as one of the best airways in the world.

✅ Trip Verified | I checked my suitcase in 2 hours early. Then the flight departed an hour late. Boarding staff kept us all standing around until 15 minutes before the flight was supposed to take off before boarding us. After take off it took staff 2.5 hours to offer me a drink. When we arrived an hour late at Doha, staff rushed us through to the British Airways connecting flight. I still queried how my baggage was going to be rushed to meet the connecting flight and was told it was being taken care of. I arrived this morning in London Gatwick to no suitcase. I am on my knees praying my bag is found. There were several other people also with missing luggage. Very upsetting.

✅ Trip Verified | B777 1-2-1 Q-Suite configuration. Cabin was comfortable but ageing. Inflight entertainment was not as good as previous system. Food was delicious and healthy. Cabin crew were very professional and attentive. Good product but the Q-Suite seems a little cramped. The lay-flat bed was comfortable but for taller people your feet are touching the inside when fully flat. Q-Suite provided privacy and comfort. Double bed configuration was great for family flying. They have removed aircraft cameras from the in-flight entertainment.

✅ Trip Verified | We chose to fly with Qatar Airways to the Maldives with our two young sons (5 and 8 years old). When we arrived at Heathrow we were informed our flight had only just departed Doha due to technical difficulties, which meant a 7 hour delay at the airport with 2 young children. We were offered a £40 voucher for the whole family for food and refreshments. We effectively lost a day of our holiday. When we booked our tickets, we ensured we selected flights which had a brief (< 2 hour) stopover in Doha and we paid a premium compared to options with a far longer stopover. Shortly before our holiday we received a notification of a change of flights which meant we now had a 6 hour stopover in Doha for the return journey - something we had wanted to avoid with our 2 young children. I contacted Qatar by telephone (no easy task) to request an alternative flight but this was not possible and no explanation was given for the change. On arrival in Doha, the Qatar Airways transfer staff were unhelpful and not interested in providing us with any lounge access to allow our children to rest (we were in Doha airport from 10pm to 4am local time). We tried numerous lounges at Hamad International Aiport and were willing to pay for access but nobody was able to help us. We tried to reserve premium seats on some of the flights via the Qatar app, but each time we were unable to complete the additional payment. I contacted Qatar by telephone to reserve our seats but was told I was not able to do this because I booked through an agent (Expedia). I contacted Expedia and was told I needed to contact the airline to reserve ‘preferred’ seats. I contacted Qatar once more and spoke to a different associate who advised me that I could indeed reserve these seats after all. This whole process was convoluted and time consuming and a demonstration of the poor customer interface and lack of staff training. This was our first experience with Qatar Airways and will be our last.

✅ Trip Verified | The change in aircraft, makes flying with Qatar unpredictable. I booked a Qsuite, but there was a change in aircraft type, and I ended up with a rather mediocre type of seat. My flight from Warsaw to Doha was ok in terms of food, but the service was not what I was used to. The inflight manager did not greet me as a business class passenger and Platinum member. There was no candle and no salt and pepper dispenser for my lunch. Also, no amenity kit for Warsaw to Doha flights. The Doha to Bangkok flight was better, with a caring inflight supervisor and better service. Unfortunately, I booked a seat close to the galley. The crew was rather lively throughout the night, which kept me awake. Considering that Qatar airfares are already well beyond pre-Covid times, and the fact that cost cutting measures are still in place (e.g. the apparently permanent closure of the lovely flagship lounge at BKK airport), makes me think twice before I book Qatar again.

✅ Trip Verified | The seats were comfy and the service during boarding was really good. However the moment the aircraft was in the air the service slowed down, and one needed to buzz them for service. I'm not sure what all the staff did back there.

✅ Trip Verified | The flight from Cairo to Doha was delayed 2.5 hours. The agent didn't inform me that they're going to re-book the second fright from Doha to Chicago to later time, making my layover 20 hours instead of 2:45. The agent at the boarding gate at Cairo assured us that we'll get accommodation taken care of once we arrive in Doha. In Doha, the customer service in the Transfer area was far from professional. They kept us waiting for 2-3 hours in the transfer area, and refused giving us any rooms claiming that Egypt is red listed due to COVID. They refused to give us access to lounges to get some rest before our 15 hour flight. They said they're not responsible for what the agents said in Cairo, and they didn't witness the conversation. 3 meal vouchers were added to the boarding pass, two of them worth 30QR, and the third worth 60QR.

✅ Trip Verified | I have a excellent experience in this flight. The crew are very accommodating and friendly (Eloisa and Mohamad). Also thanks to Eloisa for referring me the mariner lounge.I have great time staying at Doha airport while waiting for my connecting flight.

✅ Trip Verified | Qatar Airways always deliver superb service. The service is the best, the food is amazing, and the new Qsuite is the best ever. I will highly recommend this airline.

✅ Trip Verified | I had a little problem at the check-in counter in Barcelona that was solved thanks to the attention and the comprehension of the ground crew. The pilots were great, nor only we took off on time but we also landed a bit in advance. The meals were worthy of 4* restaurant and the selected wine was perfect (as a French citizen, it makes the difference). The cabin crew assigned to my seat were great in dealing with my vagal uneasiness, they gave me a 5* service while I was feeling so unwell. I am looking forward to flying with them again soon.

✅ Trip Verified | Overall experience was very disappointing. Both my flights to and from were delayed and made me miss my connecting flights. They gave my seat to another passenger on my connecting from Doha to Dubai, and the customer service counter was very unfriendly. I had to wait 7 hrs for the next flight, and all they gave was a food voucher for a food court.

✅ Trip Verified | Every time I fly with Qatar Airways the service and quality of product just seems to get better and better. This flight from Sydney to Doha was no exception. The aircraft was immaculate and the staff (in particular Nisha who looked after me) were incredible. the food is exceptional and the service is to match. I cannot recommend this airline highly enough.

✅ Trip Verified | High quality service and great dining options always make for an enjoyable flight. QR42 to Doha was no exception in this regard. I would highly recommend Qatar Airways who set the benchmark for premium service in business class.

✅ Trip Verified | Qatar Airways set the standard for service and comfort with their Q Suite product. There is nothing like it in business class and faced with the long flight to Australia, there really isn't another choice. In addition to this the service is exceptional - the stewardess on QR904 made the journey so pleasant and looked after me (and the other passengers) with great attention and professionalism.

✅ Trip Verified | I am a frequent traveller and have had an opportunity to travel via multiple air lines, My tour on 12th March, 2022 with Qatar Air Ways flight QR070, was first one but was very best. I was first class treatment in an economy class cabin. The hospitality and co-operation from cabin crew was extra ordinary. Food was delicious, air craft was well maintained and facilities were impressive. The crew members were professional, organized and helpful.

✅ Trip Verified | I had a complaint, I initially contacted them via Twitter but, all I got was the same message back every time asking for details (which I gave, more than once) and they just followed up again, by asking the same questions. I booked 2 x Business Class tickets for my wife and I, Hong Kong to London via Doha) on January 22nd. Hong Kong to London was successful but then Qatar Airways cancelled the return journey. The return was London to Hong Kong via Doha on March 29th. I called Qatar Customer Services Team to see what options we had to change the routing of the cancelled flight and / or get a refund and my call was handled by a lady who was poorly informed re any options, and was quite rude and eventually when I questioned her she hung up on me. I requested a refund but no refund has been received.

✅ Trip Verified | London to Doha. This was my return portion of my trip so my flight was a BA flight number and I truly enjoyed the A380 experience. Even though the product was dated as it is the only aircraft type that Qatar Airways has first class on, but even business class is the old product but it doesn’t mean it is not good - it is better than most of the competition. The Wi-Fi was very slow and I did not use the entertainment system. The food was the best tasting and presentation I have ever had on any flight I have taken since I started flying in the early 1970s especially the scallops and ossobuco. The Caviar was more on the cheaper Sevruga type and the strawberry pie was masked with too much sugar to give your taste buds a chance to see it’s quality but to put an item on the menu as “Qatari grown chicken“ does not do any positive advertising for the country because it does not show these chicken are free range or organic fed or even antibiotic free - that issue has to be addressed sooner rather than later. The cabin staff were excellent.