Qatar Airways

✅ Trip Verified | We flew from Larnaca, Cyprus to Colombo, Sri Lanka via Doha and I was not entirely impressed by Qatar Airways. The checkin (web checkin) was efficient. The plane, especially the A320, felt dated and in need of a good cleaning. The seats are on the small side and somehow really hard and uncomfortable. I ordered a vegan meal option and this was the only thing that really impressed me. The cabin crew was friendly generally and efficient. Slightly better was the legs on the B787, however, for it being one of the newest planes, they also seemed beaten up already. The trim of the inside plastic was not secure at some spots, my screen (I was at an emergency row) had one corner bashed in and in Doha we were assigned to a bus gate with the usual 20 minute trip to the terminal building. Again, the seats were small and felt like an old bus seat rather than an aircraft seat. I wouldn't avoid the airline in the future but I would look if there are any alternative options before booking with it again.

✅ Trip Verified | Our original booking which was with a stopover in JNB was cancelled and just our group of 7 passengers were put on a flight that was originally going to Maputo which was diverted to Durban to drop us off and then continue to it’s original destination, only Qatar Airways would go to these lengths! I must thank them! As for the service, it was fantastic, much better than I expected and WIFI was operational. Arrival in Durban was smooth, the asparagus soup was great. All in all the airline is keeping it’s great standards if not improving them.

✅ Trip Verified | I was contacted in the afternoon of my outbound flight and told they had overbooked business class, and I was invited to change. I explained that I couldn't and was told that was fine. I turned up at Sydney airport that evening and was told I didn't have a seat and couldn't fly. I was offered an upgrade if I agreed to fly a day later. I had no choice but to accept. At this point, the offer was downgraded to only one of the flights to the UK being upgraded and I was forced to sign a disclaimer waiving any right to further recourse. When I finally boarded my first class leg the following day, there was no power on the aircraft so I was left with a dead and unchargeable device after 2 hours. They tried to charge it in the flight deck for 5.5 hours and it returned with 25% charge. The wifi I paid for didn't work and the in-flight entertainment was an out of date selection and the console only worked intermittently. On my return to Sydney, I returned via Gatwick and was forced to open my suitcases and abandon some of my luggage and they explained that this was because no case could be over 32kilos. I headed to find the lounge and eventually found their shared lounge and was told that my ticket did not entitle me to access. When I was finally aboard and the flight manager invited me to share feedback, I politely explained that I'd had a less than ideal experience with Qatar so far and a challenging morning. She smiled and assured me that the lounges in Doha were lovely. This proved to be academic advice as I was declined access there too. At this point, exhausted and less than half way through a 28 hour journey, I asked to speak to the Qatar Airlines Supervisor. This man waived a piece of laminated paper at me and explained, as if this were common knowledge, that Qatar offered 4 types of business class ticket and that I had purchased a 'business class lite' ticket. Furthermore, if I'd read the small print on their website I would see that it did not entitle me to lounge access.

Not Verified | The cabin is clean. Flight attendants are polite. Seats are comfortable and can be reclined easily. The food is delicious and fresh. Flights departed on time.

✅ Trip Verified | I'm a loyal Qatar Airways customer and absolutely love their service, especially the fantastic flight attendants. The only downside is the long wait for buses at Doha Airport during connecting flights. It would be great if they could find a solution to streamline this process and save passengers time and discomfort.

✅ Trip Verified | Checkin fast and friendly, security and automated passport check done within 10 minutes. Frankfurt lounge basic and nothing to shout about. Boarding well organized and departure on time. Before departure my favorite rose champagne served, which was out of stock after take off, the same happened a week earlier on my flight from Doha to Frankfurt. Food was ok, service very good. Qsuite provides a lot of privacy, but seat too narrow for a decent sleep. Arrival in Doha 15 minutes ahead of time at a proper contact gate. Overall a good flight; except for some catering shortcomings.

✅ Trip Verified | Chose the airline due to them operating the Q Suite on this route and paid £260 for us to sit together. Sadly no QSuite and average service. The ground crew and lounges at DOH did make up for our disappointment.

✅ Trip Verified | Travel with Qatar Airways is an enjoyable experience. Aircraft always clean, kindness of cabin crews and for the quality of food served both at aircraft and lounges. The only problem is the time required to do the transfer at Doha airport. From the landing to the security control it use to take one hour and if you have for example a connection time of 90 minutes you have to run, losing the opportunity to enjoy the offer of service and shop at the airport, but above all, you risk losing the connection.

✅ Trip Verified | Reschedule of outbound flights was quite inconvenient for us. Had to contact customer service to change them. At least, they did a good job. Flights delayed between one and two hours. Quite mess in the flight Doha-Saigon due to miss of buses from terminal to aircraft during the boarding process. Two bags broken. After inspection at the arrival, they took nearly one month and a half to set that they will compensate us for half of the bags value. Transfer still pending to be processed. The case needed a follow up from my side after one month, because no action taken.

✅ Trip Verified | Check in, security check and boarding fast and efficient as always in. Last minute aircraft change from a B789 to an older 788, which caused a lot of unhappiness among those who paid for their bulkhead seat, and were assigned a random seat. But the professional purser defused a tense situation. Flight itself was uneventful, service slow and not enough food for the 6h flight. Scrapping the sandwich service before arrival is not a good idea. Catering ex Munich used to be very good, but the food was disappointing in taste and presentation.

✅ Trip Verified | A good plane and crew on this leg. Had a middle seat assigned but a window seat was free and they moved me there. Crew was excellent. Food and beverages good. Watched movies ate too much and slept, so a great flight.

✅ Trip Verified | What a disappointment this flight was. It was supposed t0 be an A350 in Q suites but substituted with an 11 year old A330 in a 2-2-2. The seats were narrow and space limited so much that the lady by the window moved and I had a pair to myself. Crew were great and the rest of the product was good.

✅ Trip Verified | Our first time flying with Qatar. We booked direct with the airline which hassle free. Flight times were good for a long haul flight and the price was competitive. Communication from the airline was good throughout. We checked in online. Bag drop was very easy and quick. The service on the actual flight was excellent. The plane was clean and appeared to be quite new. Transfer at Doha was easy for our onward flight. I will definitely check out their prices on future flights and would be happy to fly with Qatar again.

✅ Trip Verified | Goa to Doha in Business Class on a Boeing 787-8. Check-in at Goa Dabolim airport was a breeze as was the pre-flight experience. Flight was on time. The short hop to Doha (3 hours) was pleasant. Qatar's hard product & soft product were expectedly outstanding. This is a highly convenient flight for residents of Goa as it obviates the need to fly to Mumbai.

✅ Trip Verified | I have always received fantastic service from the Qatar Airways staff both at the airport and in the airplane. This time was no different: simply world-class customer service with smiles, lots of personal attention, careful and correct consideration of the customer's needs and comfort and outstanding politeness overall. I dare to say that QR's cabin crew can serve as an example of good customer service to any other airline. During my trip I used two lounges: one in Helsinki and one in Bangkok. The BKK lounge was a true Qatar-branded lounge and offered a true luxury experience. Great food, great service, beautiful interior design and lots of comfort and peace to prepare for a long flight. Would love to visit again. As for the flights, Qsuite offered a close to perfect business class comfort. The door improves privacy a great deal. The seats even have a massage function and plenty of controls to find you the right settings. I am 190 cm tall and was able to sleep comfortably in the space provided by the Qsuite. The entertainment system worked great and offered a variety of movie options from horror to romcom. Music options even had heavy and extreme metal which I liked as a fan of the genres (I think you could bring even more of these available, QR). During the flights, it was possible to dine however and when you wanted, exactly what you'd want when paying this much extra. Food options were plentiful and delicious with good presentation, and wine and drink selection complimented the food options very well. No complaints here either. Qatar Airways, I want you to keep doing what you are currently doing. Your understanding for what the customer wants is on an excellent level and you are able to provide solutions and service to match the customer expectations.

✅ Trip Verified | Mumbai to Doha with IndiGo. Both IndiGo & Qatar Airways provide very poor support following a 3 hour delay with no food or ongoing flight support for missed connection. Arrived at London Heathrow 10 hours after scheduled arrival time. Attempted to resolve issue and both airlines blame each other for the delay and missed connection. The only way we became aware of our alternative flights was because we had the Qatar app which was updated after a four hour wait in Doha.

✅ Trip Verified | Left my mobile phone on flight which landed in Doha. Immediately informed Qatar customer services who made a phone call and told me the phone had been found. I asked if they could get it to me before my onward flight but the phone had to go through their lost/found "procedures". Completed form at haqiba qatarairways report inquiry, sent endless emails, asked our travel agent to contact them on my behalf, asked my son to contact them on my behalf, both from UK as we were in Japan. Absolutely no response. Fast forward 4 weeks and end of holiday, transiting back through Doha I went to Qatar help desk and explained the situation. The gentleman on the desk made a phone call and informed me that they didn't have the phone. So what happened to it? What happened to the courtesy of replying to my, my agents, my sons phone calls and emails? I know that it was my responsibility to take care of my phone but when you have been told that it has been found and then unfound what am I supposed to think?

✅ Trip Verified | I am a big fan of Qatar Airways but since they have partnered with American Airlines the aircraft is changeable. I had to fly from Doha to Philadelphia via and the flight was operated by American Airlines and the service was below average. Air hostesses were least bothered to arrive on ringing them. also they were hesitant to put your overhead luggage or even straighten them out. My point is once we book Qatar Airways we expect standard but the change to American Airlines is lowering the standard. Next time i will not want to travel with American Airlines for 13hr long journey.

✅ Trip Verified | As a Silver member of Qatar FF program I was very surprised to be upgraded on this sector flying to Sydney, Australia. I was therefore surprised to be upgraded from economy to business class on this sector. The check-in person at Manchester was lovely but I couldn't give you her name as she did not have a name tag on, neither did the person who helped me with the auto check-in counter. The QSuite on this 777-ER was exceptional, large space and not confined like other airlines. All the bells and whistles as one would come to expect from the plethora of buttons available that do everything to enhance the flying experience and comfort within your suite. The seat, blanket and pillows were comfortable and warm. The food & beverage service was excellent, the cabin service (by Natalia) was exceptional and the attention to detail was without fault. As the plane was ascending out of Manchester, the door of my suite slid back off its tracking and hit my right shoulder and left knee. Once we were at altitude Natalia and Mary (Cabin Services Manager) were there instantly to assist me by offering ice and towels to aid my shoulder and knee. This was not required as little harm was done. They couldn't have been more helpful or apologetic for something that was outside their control. The flight was smooth, the Captain was informative without being overly so and the staff where fantastic. I couldn't see how Qatar had over 4,500 options for TV, Music and other entertainment and therefore did not use this service. The cabin wifi & connectivity did not appear to work, having said this, I'm not the most literate or tech savvy guest so perhaps in fairness to Qatar, it was available but I just could not connect. On arrival in Doha I headed to the Silver lounge for a shower and this helped my shoulder and knee. Overall, an excellent experience with one minor glitch (door above). Don't know how I got the upgrade (after all these years of flying with Qatar) but it was most welcome and having flown in business class with many other airlines, it was simply the best!

Not Verified | Flight left Manchester about 35 minutes late, Pilot stated the reason was for the late departure was the late boarding of passengers and arrived at Doha 30 minutes late, our flight to Kuala Lumpur was due to depart in 45 minutes, but met at the gate to be told flight had closed and we would be put on the next flight 12 hours later. Qatar Airways put us in a nice hotel and paid for meals etc. It was frustrating as we lost out on a hotel I had paid for for our original arrival, and on arrival in Malaysia had to wait 7 hours in the airport for our flight as opposed to 3 hours we had planned. The Boeing 787 flight was ok, food mediocre except for the roll they offer prior to landing was awful, in contrast the Boeing 777 are showing their age. Seats very uncomfortable, entertainment slow to respond and my touch screen not working. The cabin crew were very attentive and polite on all flights, it was the same for the return flight. I claimed for the delay as per regulations and they sent a long apologetic response within 48 hrs claiming the delay was because of a Air Traffic Issue, which was not true.

✅ Trip Verified | Boarding was well organized; with a proper gate and not the dreaded bus transfer to the aircraft. The newer B789 seat has more privacy with the sliding door, but the footrest is too narrow for tall side sleeper like me. I am flying Qatar often for many years, and today was the first time that that the service was well below average. Maybe it was the full business cabin, maybe the flight attendant had a bad day. It started with the welcome drink, which was served while the aircraft was taxiing already (40 min after I got to my seat), and was taken away 2 min later because the aircraft was ready to take off. The meal service dragged on for almost three hours, while the empty main course plate was sitting on my tray for almost an hour. The beverage of my choice was never served until after the main course was served (I had to call the attendant), and was given another drink, because the drink of my choice was out. When it came to distribute the hot towel after the meal, she did not have enough for the last row where I was seated, and she never bothered to come back to us. There was a light meal before arrival, which I requested for as late as possible, but was told 2h before arrival that I had to eat now, because the galley was going to close. So I had one hour between meals. Wifi worked well throughout the flight, arrival was 20 min ahead of schedule.

✅ Trip Verified | Everything was perfect, from the check-in to the arrival. The business Class with the closing door is a game changer which permit to have enough confidentiality to work properly, and the global comfort is clearly one of the Highest I tried. The cabin crew is really nice, always smiling and present when needed.

✅ Trip Verified | Checkin, security and immigration was fast and efficient. Contract lounge was comfortable with decent food. Boarding was well organized. The flight was operated by a leased Oman Air A332, with a QR flight number and crew. Food was decent, but not spectacular on this 5h day flight. Service was outstanding, probably also because of just 6 pax in the front cabin. The best part of the flight was the wide and large seat. I slept for a solid 3 hours, something which I can’t, even on longer overnight flights. The seat is so much more comfy than the Qsuite or the herringbone seats on the Qatar fleet. I hope that the upcoming improved Qsuite will be something like this. WIFI not working throughout the flight, there was not even a signal to log on. Overall a very good flight, mainly due to the comfortable seat on a non QR aircraft.

✅ Trip Verified | This was my first time flying Qatar in Business class, having flown in their economy class several times. I was not impressed. Boarding at Doha was a mess with a disorganised gate staff who would allow everyone to board at the same time not paying much attention to priority passengers. The crew were very polite and friendly. I was never addressed by name and the crew never introduced themselves or really explained the "dining on demand" concept. I was never asked if I would like to have a light meal before landing. Yes, I know I could have asked but for a so-called 5* airline one would expect a more pro-active service. This was a day flight and the crew didn't really offer me drinks outside the meal service.

✅ Trip Verified | Boarding via a bus gate, I am grateful that Qatar finally changed its policy and let Business class pax board first. Flight on time, service great as always in Qatar business class. I tried to pre order my meal through the app, which was not working. 4 emails about the issue to customer services remain unanswered till today. The big letdown on this flight was the catering. The flight departed Doha at 3 am, and got into Colombo at 9.30 am. A big 4 course meal was served after take off at about 4 am, and no breakfast was served upon arrival. I saw hardly anyone eating on this flight. Does Qatar really expect their passenger to have a 4 course meal at 4 am? And why is there not even a light breakfast on arrival, as it is for comparable flights, e.g. Doha to Bangkok? All passengers want to do on a red eye nightlight is to sleep, and eat something before arrival.

✅ Trip Verified | Excellent food and flight attendant service. Shanika is an exquisite stewardess. Qatar Airways have become a very good carrier. Would fly with them again.

✅ Trip Verified | The flights were steady enough, both legs were a different experience. I have flown with Qatar airlines a few times and I think that they are average. In flight entertainment was different on both flights. My food was average and not very tasty. Cabin crew are friendly. Biggest negative was before taking off from Doha we were sat on the plane for an hour without air con and it was extremely uncomfortable.

Not Verified | First time taking this as recommended by my friends, was sceptical but in the end enjoyed the flight and Doha Airport. Staff keep feeding till you are full. Friendly staff and clean plane. Exciting Airport with lots of shopping and eateries (Asian, Indian, Fusion). Value for money. Will recommend to others and taking this airline again.

✅ Trip Verified | There was just one meal on this flight. Service was unorganized and took 3.5h to complete. Food was presented on a tiny tray and was not good in terms of taste and amount. There was no 2nd sandwich service as they used to do on flights to Europe. When I asked the purser why there is no more food, I was told that the Boeing 787 does not have enough storage space, since catering to Europe is done on Doha for the in and inbound flight.

✅ Trip Verified |  Reserved aisle seats 3 months prior, as I have problems with my hip joint and need to extend the leg. At the time of the checking we were given completely different seats, in the middle, and separated from my friend I was traveling with) . Complete lack of cooperation and understanding from the airport Qatar staff and the person at the check in desk was rude and arrogant to me. The seats in economy class were very uncomfortable and my food was horrible.

Not Verified |   Very happy with Qatar Airways, A little bit cramped with space on the first route from Copenhagen to Doha. The crew know what they are doing and the service is good as is the food served

✅ Trip Verified | Swift and friendly check in at BKK airport, boarding well organized and smooth. Aircraft ex Cathay Pacific aircraft with more comfortable seats than the Qsuite. Service and catering very good. WiFi not working throughout the flight. Oryx Entertainment system on CX leased aircrafts a watered down version of the usual system with limited Movies and Music choices. Flight on time

Not Verified | The delay of my flight from Haneda to Doha caused a bit of chaos upon arrival. Despite my efforts to reach the gate promptly, I was denied boarding due to luggage issues, and the lack of assistance added to the frustration. I paid for an Economy Comfort package, which was supposed to include an aisle seat. However, upon boarding, I was informed that no aisle seats were available, despite assurances beforehand. Additionally, my luggage tag was lost during the boarding pass exchange, leading to further uncertainty upon arrival in London. What was meant to be a 19-hour journey turned into a 27-hour ordeal. When I requested assistance from staff regarding a re-arrangement they promised to get back to me within 5-10 minutes, but no one followed up until I reached out again. The security queue at Heathrow on departure from the UK was incredibly long, with a wait time of about 1.5 hours just to get through. Overall, while the crew onboard was courteous and provided great service, the experience was marred by these inconveniences.

✅ Trip Verified | They convinced me that I needed to pay $1500 to add my middle name to my flight, or they wouldn't allow me on the plane. When I got to the airport, they didn't put my middle name on the ticket and I didn't have any issues. I paid $2300 to upgrade our seats to business class from Doha to Montreal. Not even an hour into the flight, the seat reclined on its own, pinching my leg. The seat wouldn't stay up the rest of the 13.5 hour flight.

✅ Trip Verified | I have sent 5 emails and have only received 2 automatic response emails after initiating our complaint 10 weeks ago. I have sent all of the relevant documentation to support our claim for a refund. Our group of 3 booked adjoining Exit Row seats on the Upper Deck of an A380 from Doha to Perth after a connecting flight from Amman. We paid for our Exit Row seats on August 22 2023 and received email confirmation that day. What was a shock to us is that when we were at Amman airport we got our tickets for the second leg, from Doha to Perth, we saw that we had been seats on the lower deck. We said this was wrong and showed our August confirmation for seats 30 A, B and C on the upper deck. We were told by Qatar Airways staff in Amman that it could only be fixed up in Doha. We were also told that the reason was that the plane had been changed from an A380 (which was not correct) . Our connecting flight from Amman to Doha was not only cancelled but deleted altogether meaning we had a 10.5 hour transit instead of the original 2.5 hours. Then at the Boarding Gate in Amman we were informed that there were 2 Exit Row seats available in the Upper Deck and that these had been put on hold for us and to see the Qatar Ground staff in Doha. We were in a queue for almost an hour at the Qatar Service Desk in Doha. I asked how the seats we had booked and paid extra for in August, and provided emails and a hard copy to verify this, were no longer available for us? We were told that it was a system error. There was no apology at all for the system error. We were further disappointed to find out that the 2 Exit Row seats on the Upper Deck that we had been told by staff at the boarding Gate at Amman had been “reserved” were not actually retained for us and that only 1 Exit Row seat was available. Understandably we were not happy that we did not receive the Exit Row seats that we had booked and paid for more than 3 months prior. Through no fault of our own we were victims of a Qatar Airways system error. We did not complain to the flight attendants on the Doha to Perth flight as we understood that they had no control over the seat allocation. However, we politely asked the people in seats 30A and 30B, that we had paid for in August, when they had purchased their seats and were informed that they had done so about 2 weeks prior. I chose Exit Row seats on the Upper Deck because of the extra space and the cabin configuration of 2 by 4 by 2 seats and because my wife and I would be seated next to each other and the other member of our group would be in the next available Exit Row seat. Instead of all being seated next to each other in Exit Row seats we were split up and certainly didn’t get what we paid for. Plus all of the wasted time trying unsuccessfully in Amman and then at the Transit Desk in Doha to sort out the error created by Qatar Airways assigning our seats to someone else. It is bad enough that we didn’t get 2 of the Exit Row seats that we had paid for that were allocated to other people who booked well after us. What is worse is that there has been no attempt by Qatar Airways to address our complaint let alone issue the refund to which we are entitled. Our complaint isn’t complex.

✅ Trip Verified | We flew on probably the first A380 the airline received but it’s up keep is very good the caviar was excellent and the rack of lamb was perfect the entertainment system though the screens were huge and not very cooperative it is very dated as for WiFi was bad to say the least. The seating in First Class was good and the toilets are huge I hope they update the A380.

✅ Trip Verified |  Service was ok, pretty good on my aisle and extremely slow where my wife was seated. Layout was good, but not exceptional, I’d rate them maybe 7/10. Landing in Doha, we then had quite a long wait for steps to be brought to the aircraft and then a 10 to 15 minute bus ride to the terminal. There is a lot of competition for routes from Europe to Australasia and think I’ll pick one of the other options in future.

✅ Trip Verified | 12th February 2024 From check in to get onboard remarkable experience. Since steping at Hamad International airport every one was so welcoming. Check in agent was very professional and helpful. Al mourjan lounge was realy good. Great tasting food. On board all cabin crew was kind professional welcoming. Seat very good, leg space and incredible service, and a very clean plane. Inflight entertainment was great too. The staff was very polite. Arriving at London, Qatar staff gave me Fast track card that helps me to pass imigration quick. Thank you Qatar Airways.

Not Verified | Remarkable experience. Great tasting food, leg space and incredible service, and a very clean plane. Inflight entertainment was great too. The staff was very polite.

✅ Trip Verified | My last travel in January 2024 the food quality and presentation had deteriorated and the service. During booking one has to pay for seats in case one does not want to wait until check-in. On the first leg the crew mechanically did their job. It is ok, but not what you expect from Qatar Airways. Amenity kits are not provided any longer on every flight during the night. Nonetheless you sometimes still find the old welcoming and service oriented Qatar Airways spirit. The crew on the second leg was outstanding as well as ground staff at JRO. Flying Qatar Airways is still a good value for money, but it was not the extraordinary experience.

✅ Trip Verified | What a trip, highest level possible, probably. Lounge in Frankfurt a bit underwhelming as Qatar uses Priority Pass Lounge that isn’t up to Qatar‘s standards. From boarding the plane in Frankfurt to Doha, transferring in Doha, visiting their business class lounge there and onward flight from Doha to Melbourne in their QSuite, nothing but praises! Food outstanding, wine list outstanding, seat (and sleep) comfort outstanding: you can’t get it any better!

✅ Trip Verified | No complaints about the service or products onboard. However, they lost my bag at JFK for a week, and when I had to waste a day of my own vacation time to go buy some clothes, they refuse to fully reimburse me and I had to chase and jump through hoops to get any compensation offer from them. It has been few months, and I have not gotten anything yet. All this over a couple hundred dollars; it's utterly disgraceful.

✅ Trip Verified | When I arrived at my departing airport, Baltimore Washington, my flight was cancelled for my first leg due to bad weather. This part of the flight is with American Airlines. American had no other flights leaving BWI for the rest of the day and I needed to get a connecting flight from Chicago to Doha. They only could offer a flight leaving the next nearest airport 40 miles away w/ no way to get there and it would also change my return flight to that same airport. This was not an option for me so I decided to make a last-minute decision to fly another airline that was flying out of BWI at a cost. I figured I could get refunded for that part of the flight from Qatar or even American - sadly not. American told me that Qatar would have to refund it. On the ground at the airport in CHI, it was a mess. It took an hour to get through check-in. While weather was bad, there were enough agents. Getting to the gate and waiting to board wasn't a problem. I got an upgraded seat in economy class that had plenty of space. My return flight I picked the same seat and had another seatmate with an upgraded experience. Now between these two fights I'd say the first wasn't as bad because the attendant also gave me my food right after my seatmate. Shouldn't be an issue , since you have the cart of food right there. Why on the return flight I didn't get my meal until the attendant came back after he went up to the front of the plane. Inflight entertainment was top notch. There were plenty of movies, TV shows and music. The internet was choppy w/ my device so I just stayed w/ the entertainment they provided. I also think the food was great. I enjoyed all meals and they were portioned just right. As for the issue of my refund, I'm still fighting.

✅ Trip Verified |  Have been using Qatar Airways for years and they never let us down. From the check in desk in Nice to the arrival in Doha can’t fault the trip. The staff on the plane are so very pleasant and always come to see us just to check if we need anything. Will continue to use them and definitely recommend them.

✅ Trip Verified | I flew Qatar Airways during the COVID pandemic and they were wonderful in the air but not so good on the ground. At Doha , passengers are jammed in a small boarding area with insufficient seats or air conditioning and the boarding proceeds in an undignified scramble. Once on board, the Qatar quality starts. Welcoming drink, a very spacious Q suite and a comfortable seat. Dinner was delicious with a dry Riesling and later on breakfast was equally good. No other airline comes anywhere close to Qatar.

✅ Trip Verified | Firstly I must state that on three of the legs of my journey to Penang and back to Birmingham were excellent. On 23 September boarded flight from Penang to Doha. There is a short hop from Penang to Phuket and the crew were very good, a special note for Melissa who was friendly, engaging and attentive and a credit to Qatar Airways. However everything changed when a new crew embarked at Phuket. They were sullen and unsmiling from the outset. Service was abysmal. Tablecloths were given as serviettes and getting a glass of wine or water was like getting blood from a stone. Distribution of food was chaotic. I am not sure if this was the fault of the Cabin Manager or the individual flight attendants or some disagreement among the crew. Whatever, it was not the standard expected from business class on Qatar. Shortly before landing the Cabin Manager did his rounds and I stated I was unhappy with the service...about 10 minutes later he returned and asked for more information. If Qatar Airways read these comments I hope they investigate this matter and it was a blotch on the otherwise excellent service I was provided by other aircrews.

Not Verified | I had a recent flight with Qatar Airways from Ahmedabad to Detroit on 25th January with stop at Doha and Chicago. The flight from Ahmedabad to Doha was on scheduled time. When we reached Doha HIA airport the staff told us that our next flight from Doha to Chicago was overbooked and we cannot board. They had us waiting for almost 1 hour saying they are figuring out options for what can be done. After some time they gave us an option of flight to JFK which was after 24 hours. We waited until 26th January at Doha airport. After reaching JFK we were told that connecting flight to Detroit was from another airport (La Guardia). Then we were transferred to La Guardia airport. From there we went to Detroit. Total 47 hours on flight and airport. Bags didn’t came on time either.

✅ Trip Verified | When my flight with Qatar was delayed through no fault of Qatar, fog bound, in Georgia I experienced Qatar at its worst. Planes flew the next morning but we had a 26 hour delay. When they sent us to a very nice hotel they had only one hour person issuing vouchers and hotel arrangements for a plane load. They transferred us to the hotel and we returned to the airport and we sat and watched the following days scheduled flight, that we were meant to be on, leave with passengers and we had to sit and wait another 2 hours, which was consequently delayed another hour through unexplained circumstances which caused for an additional six hour layover in Doha. On checking in again I had a silver pass and there were three of us lined up for business class check in. My friend in economy was 30 deep and she got served before I did. We then had three gate changes without any announcements, we had to find the gates and on the boards there was no information as to what flight was leaving. They bussed us out to the plane on the tarmac in Georgian winter weather, there was no covered canopy on the stairs up to the plane as we stood in the rain waiting to board. I contacted Qatar help on the number given to me by Qatar and they said I have to email "talk to us" which only responded to half my email. When I wrote a complaint I was addressed using a wrong name. I wrote earlier in 2023 about a sublime flight, as they say from the sublime to the ridiculous.

✅ Trip Verified | First time travelling long distance by Qatar Airways. It was a 17hr flight. Cabin is well-maintained and clean, very spacious for 900/1000 series. The leg space was ample and seat space is great too. The cabin crews are friendly and professional but among them, there is 1 steward who went extra miles to make my journey extra special. He seems like the most junior one but he was very confident and helpful. As I was traveling with a broken foot, he assisted me with my hand carry bags till the point I left the cabin (taken over by ground staff). Every crew did their jobs but he made an extra effort to help a passenger. Thank You for his kindness.

✅ Trip Verified | I have flown with Qatar in economy, business and in first class. I fly two or three times a year with them. I recently had the privilege of experiencing the epitome of airborne luxury aboard the world's best airline, and I must say that the exceptional service provided by the cabin crew left an indelible mark on my travel experience. From the moment I stepped on board until the final descent, every aspect of the journey was a testament to the dedication and professionalism of the airline's remarkable cabin crew. Beyond the technical aspects of the service, what truly set this airline's cabin crew apart was their genuine warmth and hospitality. It was evident that they enjoyed their work and took pride in creating a positive and enjoyable atmosphere for passengers. Whether it was a friendly conversation, a reassuring smile, or going the extra mile to accommodate special requests, the cabin crew consistently exceeded expectations. In conclusion, the world's best airline undoubtedly boasts the world's best cabin crew. Their commitment to excellence, attention to detail, and genuine hospitality set a standard that other airlines would do well to emulate. Traveling with this airline is not just a journey; it's an unforgettable experience that leaves passengers feeling pampered, valued, and eager to embark on their next adventure with the finest cabin crew in the skies.

✅ Trip Verified | Four excellent flights, including two ultra-long haul flights from Doha-Auckland return, and all were excellent. Cabins were clean, comfortable and spacious. Meals were decent - maybe a bit on the small side, but good quality. IFE was also good, plenty of choices there. What really stood out though was the service - staff were almost consistently friendly, polite, attentive and caring. I had a couple of crew who really looked out for me, introducing themselves, offering regular drink top-ups (decent selection of wines were offered) and priority meal selection as a silver FF member. I find this impressive for a low silver status. Great flights!

✅ Trip Verified | Upon arriving in Doha, a 30-minute bus ride from the plane to the terminal and an interminable wait at security caused me to miss my connecting flight. What followed was a horrendous 18-hour layover during which I was denied accommodation and food assistance. The transfer desk's response? "No hotels available for you." I discovered available rooms at nearby hotels myself, costing me £300. This level of service is beyond comprehension, Qatar Airways left me out in the cold with expenses I should never have incurred. In my extensive travels, I have never encountered such incompetence and lack of empathy.

✅ Trip Verified | Following a downgrade of my flight Bali to London from business to a seat first in Economy and then a seat without power or possibility to move it, Qatar Airways offered me a ridiculous compensation of 10k avios worth 100$. No alternative business flight was offered and the compensation is an insult given the price of the ticket.

✅ Trip Verified | Doha to Goa in Business Class on Boeing 787-8. This 3 hours flight was on time. Business Class seat configuration was the older product (no Qsuite) but very comfortable nevertheless. Flawless onboard service that we have come to expect from Qatar. Summary: it doesn't get better than Qatar Airways in Business Class.

✅ Trip Verified | Copenhagen to Doha in Business Class on a Boeing 787-9. Qatar Airways lived up to its reputation as the finest Business Class product. On this 787-9, the seats were the older type (not the Qsuite) but very comfortable nevertheless. Onboard service was flawless. Qatar serves meals on demand in Business Class. If there is one point of criticism it is that the food served could do with more attention to both the quality and care in preparation. WiFi worked very well throughout the flight. All in all, a relaxing, comfortable flight.

✅ Trip Verified | The in flight staff was not attentive at all. Requested mango juice as part of lunch, never arrived. The attendant never came to offer me snacks or drinks. Paid 1200£ for a economy ticket, but received a below average service from this staff. It's their responsibility to attend every customer during the flight, they failed badly with me.

✅ Trip Verified |  Flight to Doha was good. Qatar ground crew sent a message to arrive at the airport 4 hours before departure because of possible delays due construction. We arrived at the airport as instructed but there were no one at the check in counters. The counters were opened 3 hours before departure as usual. When I asked the Qatar agent on why we had to arrive 4 hours before departure, she didn’t know why and she opened the counters 3 hours before departure as scheduled. We requested for a wheel chair for 1 passenger when we booked the tickets, but we had to go back to the agent to order a wheelchair. We waited at a designated spot but no one came. We went through security to the lounge where they promptly got us a wheelchair to get to the gate.

✅ Trip Verified | I found the cabin crew very professional, courteous, proactive, and without a doubt they clearly enjoyed their job. The meals served were most enjoyable and well presented. The flight of 7 and 13 hours soon passed without any problems, well worth it.

✅ Trip Verified | We booked and confirmed our tickets to India 9 months before the date of departure. (ATH-DOH, DOH-CCU). At some point and close to departure date, we received an email from Qatar informing us that our flights were cancelled, and we should either ask for refund or reschedule. Our already booked program and domestic flights did not allow us to cancel and rebook new flights. A very polite Qatar staff assisted us over the phone to reschedule by adding an extra flight and 6-7 hrs additional traveling time to our outgoing flights (ATH-SAW-DOH-CCU) Waiting time in Doha for our connection was 50 min on both legs outgoing and returning. On both trips upon arrival at DOH , there was a lengthy bus ride from the plane to the terminal of almost 15-20 min which was followed by a hurried security check and then a sprint to the gate to catch the next flight, which we boarded last, to realize that our initially booked and prepaid seats were messed up. The issue was smoothly and quickly resolved by the very polite and mindful cabin manager on QR 203 on Dec 17th. In any case, our mixed feelings from our eventful Qatar booking experience, were all surpassed by the positive impression of the cabin crew's extraordinary efficiency and professionality. All Qatar accolades go to the hard working cabin crew. I also wish to highlight the better passenger experience that the A350 offers compared to the one on B787, which felt very cramped.

✅ Trip Verified | I flew from Ho Chi Minh friday the 5th of January 2024. I had a panic attack due to a fit of claustrophobia. I have never tried it before. It was one of the worst things I have ever tried. The staff were absolutely wonderful. I do hope this message can reach the staff somehow. I really want to thank them. So hereby, thank you very much for your kindness and understanding!

✅ Trip Verified | Check in at DUS airport well organized and efficient. DUS third party lounge was nothing to shout about. Departure delayed by about an hour due to late arrival of incoming aircraft, no prior information given, the first info was given 10 min after the proposed boarding time. SMS from Qatar was received while on the plane already. Boarding rather chaotic despite 8 gate agents. But part of the boarding issues could be contributed to the increasingly impatient crowd. Flight was good with great catering and service. The usual remote stand arrival in Doha with longish bus transfer. Service at lounge was good. Departure gate for the next flight very crowded and also chaotic and unorganized. The poor sole agent at the door had to endure a lot of shouting and pushing; the zone system simply does not work at Doha airport. Flight itself was full and unremarkable, with average catering and service. WiFi didn’t work again throughout the entire flight. Arrival at &BKK also at a remote stand and long bus transfer.

✅ Trip Verified | I booked a round-trip flight from MXP to BKK via DOH that, on paper, should have been very comfortable: 1-2-1 configuration on the first leg and Qsuites on the second leg. The day before travelling I received the email from Qatar Airways, informing me of the change of aircraft. I understand that, in certain circumstances, airlines have to change aircrafts for operational reasons from time to time, but when this happens and ends up in a sort of downgrade, it becomes quite annoying. The DOH-BKK flight, originally equipped with Qsuites, was replaced by an old 777 with a 2-2-2 configuration. I had to sleep on a very uncomfortable angled bed. Qatar Airways, in the email sent to me the day before the departure, wanted to emphasize two things: If I wanted to keep the Qsuites, I could change dates for free; I obviously contacted them immediately and they proposed an alternative to me, but they told me that I would have to pay another 2700 EUR. I don't quite understand the meaning of free in it. Alternatively, despite the lack of Qsuites, I could still take advantage of all the luxury and comfort of Qatar Airways. My attempts to obtain a partial refund, even in the form of Avios were completely ignored.

✅ Trip Verified | Well coordinated airbridge (a rarity at Doha airport nowadays) boarding. Newish B789 with comfortable seats, large and responsive IFE screens and decent food. Cabin crew was enthusiastic and helpful. Flight arrived ahead of time.

✅ Trip Verified | Flight on time, remote stand bus transfer in BKK, something I have not seen in BKK for many years for a full service carrier and in Doha. The B773 was rather old, cold draft from exit door, my touch screen not well responding, food ok, seats narrow and uncomfortable. This was a very average flight.

Not Verified | We had seats on top level of A380. Two seats only together. Service was excellent and food and beverages also good. All in all a good flight and would fly with Qatar again.

✅ Trip Verified | My in-flight entertainment system did not work at my seat for the 8h+ flight. I flagged this to the flight attendants which attempted to fix it to no avail, so I had no entertainment. I raised this with customer services upon my return home as in my opinion I did not receive the service I paid for, and I would expect a part refund however I was met with a half apology and fabrications. I was told that according to their reports I was offered an alternative seat which I refused.

✅ Trip Verified | Overall excellent experience, service, punctuality, onboarding experience. Excellent Variety of Food and beverages. Number one airline in all aspects.

✅ Trip Verified | This has literally been one of my all time most pleasant flights. The food was top notch even for economy and the portions were super delicious. We were served restaurant level Thai and Vietnamese curries for dinner and lunch respectively. The infotainment was very advanced and you can easily use your phone to control it. The Wifi was also fast and reliable. I am definitely choosing Qatar Airways as my go-to option for all my Japan flights.

Not Verified | Qatar Airways provides (and has been providing) a level of service second to none. Be it the aircraft, the airport, the cabin crew, the ground staff or anyone bump into, it’s a joy ride. Having flown to almost every country and tried over 150 airlines, it wasn’t difficult to rate Qatar. Now I’m flying back to Dubai and an almost 7 hour layover at Doha intl. seems less given the past wonderful experience. Keep it up Qatar!

✅ Trip Verified | After some pretty poor experiences this year using my preferred airline Singapore Airlines, I decided to try Qatar again after 6 years. Check in at Heathrow T4 quick and polite as was the boarding process. On board I found the A380 upper deck very good for economy, service from the crew was very good as was the food. Transfer in Doha quick and easy boarding for KUL done well and again seating felt roomy and comfortable even with the 3-4-3 seating on the 777, arrived KL a little early good flights. Returning check in polite unfortunately KLIA is a dreadful airport, possibly the worst in Asia with poor and uninterested staff along with poor facilities. That apart despite a 2 hour delay the flight to Doha was again pretty good, quick transfer in Doha all fine and the final flight to London was very nice. Bags recovered quickly, I will be using Qatar Airways in future.

✅ Trip Verified | Very nice flights with Qatar Airways. Aircraft clean and well maintained, professional cabin crew, they never disappoint. The only thing to complain is that I passed through Hamad International several times and they never used fingers but only buses. This implies long wait and traffic jam due to the high number of buses. I imagine this is due to the strong increase of Qatar Airways destinations, but in any case it's a pity for such a beautiful airline! All in all, very good work Qatar.

✅ Trip Verified | Overall, it was okay. The food was pretty good, leg room was acceptable (wouldn't say the best though), customer service was good. The seats however, were really uncomfortable, they were very thin and had next to no padding which on a 14 hr flight, followed by a 7hr flight was brutal. We couldn't wait to get off. After this we flew, Cathay Pacific, ANA, and Jetstar, I've also flown Emirates, Air NZ, Qantas, LATAM, and Virgin, so I have a lot to compare it to. I'd only fly with them again if they were significantly cheaper then competitors.

✅ Trip Verified | I cover my checked bag with a cloth envelope to prevent it from scuffing. This flight plan involved a local carrier from Durban to Joburg and then Qatar to Doha then Chongqing. On my return flight, the plane was delayed for over an hour, due to mechanical issues in Doha. Consequently, by the time I landed in Joburg OR Tambo airport, passed through passport control, and picked up my baggage, my connecting flight was boarding. As OR Tambo re-check baggage was no longer operational, I had to rush to departures to check in my bag. The time was so time that the airline employee had to check with her supervisor to see if it could be loaded. I rushed through domestic security and was among the last passengers to board. When I landed in Durban, I had a chance to check my luggage and noticed damage. I complained at Durban airport and to Qatar. Qatar kept repeating that when I was in OR Tambo, I should have checked my luggage and filed a written damage report, which would have caused me to miss my plane.

✅ Trip Verified | Mahe - Doha. Allows 23kg + 7kg hand luggage per person. We had 1x large suitcase weighing 27kg and we had to repack twice even though we were under the permitted weight of 46kg. The lady and supervisor at check-in say there is no other way. Mahé - Doha. Erlaubt 23kg + 7kg Handgepäck pro Person. Wir hatten 1x grossen Koffer mit 27kg und wir mussten 2x umpacken obwohl wir insgesamt unter den erlaubten 46kg lagen. Dame und Supervisor am Check-in sagen es geht nicht anderst.

✅ Trip Verified | Seats are too narrow, no space for my legs. Transfer in Doha was complicated and unfriendly personnel. Boarding was chaotic. Will not fly Qatar Airways again.

✅ Trip Verified | From an epic experience to merely average. Have flown with QR many times long haul and Q suite is epic and unbeatable. However 4 recent trips to Istanbul in business class including the most recent reduce it to very average. The plane is a leased ex Cathay 777 still sporting the green flashes of Cathay, circa 11 years old and feels it. My major gripe is around service and food and beverage. On such a short circa 3.30 hour flight it was pedantic, why have stellar wine list if staff do not actively ask me if I want a refill let alone ask if I would like any at all. The food was sub par with a tough overcooked steak no coffee service no follow up no greeting and no goodbye.

✅ Trip Verified | I was originally booked to fly on Cathay Pacific on 22 October however the flight Melbourne to Hong Kong was delayed by nine hours and I would not make the connection to Manchester. It took Cathay 6 hours to rebook me for the next available day of a direct flight HK to Manchester only for the same thing to happen again. On the second occasion I managed to get re-routed using Qatar Airways and this proved to be a welcome lucky break. Both flights were excellent with decent legroom and comfortable seats. Meals were better than expected and FA were both efficient and friendly. I managed to get some sleep on both flights. During the night FA made several runs through the cabin with drinks and snacks for those who were awake. The Doha to Manchester flight was full with only a few spare seats we left Doha late but that was not a airline problem but that of several large family groups of passengers who had not booked seats together but felt that numerous other passengers should be relocated to enable them to be accommodated in a seating arrangement they deemed acceptable. Flight attendants could have been more forceful in getting passengers into their allocated seats but it took a senior crew member to establish order so we could depart.

✅ Trip Verified | They charge an extra 100+ dollars for "extra legroom" without disclosing the fact that this area is used for bassinets, has extremely hard to reach Electric ports, and no TV or entertainment system unlike the other seats. There is no benefit to sitting here and in fact, as a result of sitting here, I got no sleep as I was sitting next to a newborn baby during a 13 hour flight. When I request a refund for the first seat I upgraded I was denied because I'd already flown the flight and "used the seat". My grievances were ignored.

✅ Trip Verified | I have flown with them before and it used to be the best airlines where flight attendants were so warm and welcoming. Today I flew again with them and the all the interactions I had from check-in to my Flight attendant, everyone was just so passive aggressive. The seats are still nice with amazing space and amenities but the crew level has come down significantly.

✅ Trip Verified | This has been my first flight on Qatar in Y class since the onset of the pandemic and it was a huge disappointment. The catering was among the worst I had in a long time. They were not even half way through the cabin, when only one choice of meal was available. The minced beef with mashed potatoes were poor in taste and presentation. Bread rolls were replaced by corn bread. No butter provided. The service was very slow and finally ended 3.5h after takeoff. The seats were narrow and uncomfortable. Considering the price I’ve paid, and what I got in return, I will not fly Qatar again until it returns to its old standards of service and catering.

Not Verified | I find Qatar Airways to be my favorite airline at the moment. The whole experience from booking to traveling, to end destination is very professional and easy. I had to make changes to my return journey, so I called Qatar (after hours my time), my call was answered straight away, the lady said that she could make change for me (AUD $60) or alternatively I could do it myself online (AUD $11). I chose to change myself online, very easy. As for my flight this week, PER-DOH-LYS, it was great, even though it was in economy, the food was much better that other airlines flown recently. I'll definitely be choosing Qatar where ever possible in the future.

✅ Trip Verified |   Great cabin, seats, crew and service excellent. Food could be improved and red wine shouldn't be served cold. WiFi should be included in the hefty business class fares.

✅ Trip Verified |   Always excellent! Service, friendliness, comfort and quality all top. Pre-orderd food worked this time and i got a juice steak. Wine list excellent. The wines could be taken out and get room temperature after take off so when served not ics cold as now. WiFi should be free for the fairs charged in business class!

✅ Trip Verified |   Once again an excelent trip with a world class airline. Top greeting, top service, great plane and seats. Food could be a bit better but wine list is excelent. Still think WiFi should be free in business class considering the fairs.

✅ Trip Verified | I flew on November 2nd Doha to Washington. The flight attendant Erica, who served our aisle was amazing in experience, smiling, and courteously served all types of customers with patience during the whole 14 hours flight.

✅ Trip Verified | I should state the inflight crews are nice and the aircraft are nice, however, when things go wrong, this airline is the worst I have ever experienced and does not care if customers face issues. I recently undertook a Business QSuite Trip from from London to Angola for the cost of circa £5000 and the biggest problem was as a result of an initial 6 hour delay due to problems with the aircraft, we missed the second Qatar Airways flight. As a result Qatar gave us no options but rerouted us down to Johannesburg and then up to Angola. This resulted in a 17 hour journey becoming 32hr, but the biggest problem was the Qatar booked some of this via an alternate airline organised by Qatar Airways, which I can only describe as ancient and worrying. This was meant to be a QSuite flight and was chosen so I could work en-route, arrive refreshed and get to work straight away. I wrote to Qatar Airways on my return and they paid out the initial compulsory delayed compensation and then gave a very generic "Sorry, we take your feedback seriously". I have made no progress getting any sort of resolution, all you can get is the generic response). The entire AV system didn't work on one flight - I couldn't charge my laptop on one flight. Overall, the very worst customer service ever experienced.

✅ Trip Verified | Riyadh to Doha 28-10 2023 on a full, late evening flight. Modern aircraft, A350-900Q. On time. Check-in became a hassle, as there were no transfer counters and I had to shift terminal by arriving with Saudia. I was forced to pay for a transit visa, 150 USD, despite I was never on landside and had only 1 hour transit time. This scrupulous exploitation is unacceptable, just taking advantage of people in rush. QR have no transfer desk nor transfer service in a big international airport to where they are flying several times per day. The good thing is that they, upon my request, at least reopened the check-in counter allowing me to check-in even after the minimum time of 60 minutes had elapsed. A lady behind me was also late, but disallowed to check-in, contrary to me. So, at least I got some premium for my hefty visa fee. Boarding was smooth, despite the flight was fully stuffed apart from an empty seat next to me. No alcohol served onboard with reference to a holy national day in Riyadh. Onboard, served a cold mezze meal, mine was still frozen. Only a single service round, and no service the last full hour prior to landing. Jetbridge provided in both ends. WiFi complicated but not working, a big waste of time trying to connect.

✅ Trip Verified | First time on Qatar using BA miles. I find it hard to understand why this airline is so appreciated. It’s no better than any other. Food is average with hot drinks not being served with breakfast due to the danger of spilling. Half the cabin crew are good and efficient, the other half are not. The A350 is good and comfortable with sufficient legroom, the 787 less so.