Qatar Airways

✅ Trip Verified |  I was travelling from Miami to India via Doha and from Miami to Doha flight no Q778. Qatar Airways is known for its exceptional hospitality. Cabin crew name Hisham was excellent on his job. Not only he endeavoured his duty by serving the customer but his generosity and courteous towards the passenger makes me overwhelmed. It was very long flight for me but i feel relaxed because of the crew like Hisham who were there to serve us. Thankyou so much.

✅ Trip Verified | We flew from KL back to Doha on 20 March on Business Class and the in-flight service was fantastic! Everyone taking care of us from the moment we stepped on the plane had a lovely personality and manner about them. They were all very helpful, had a great smile and provided good information about the business class suites and with selecting our drinks and food for the flight. We would like to extend a very special Thank You to the staff who really stood out with their customer service attitude and made our almost 8hour flight very pleasant. Well done Qatar Airways.

✅ Trip Verified |  I found the meals to be poor, seat uncomfortable, and the selection of beverages less than advertised. My flight was late, and when we arrived in Doha there was no support from the ground crew. When I missed my flight due to them being late, no explanation, vouchers, or even acknowledgment of any kind.

✅ Trip Verified | Booked single business class flight from Ho Chi Minh to Manchester, an excellent flight on both legs with their old products. I was disappointed it was not q-suite as i wanted to try it out. Had a great sleep on both legs, crew were friendly and very attentive, especially on the 2nd leg of the flight. Came over on numerous occasions collecting items & asking if I required anything. Food was excellent and tasty, kept the champagne flowing & offering snacks. The business class lounge was excellent serving a la carte menu with full table service, would love to spend more time there. I would definitely fly qatar airways again, hopefully a Qsuite.

✅ Trip Verified | Thank you for the wonderful inflight experience we had during our flight from Zagreb to Dubai via Doha. This holiday I got to experience 3 popular middle Eastern Airways Etihad & Emirates includes. I must confess the openness and welcome my wife & I felt at Qatar Airways is unparallel to any other. Middle of the night when I went to use the washroom inflight crew with a long smile, simply asked if I need anything, probably some midnight snack or drink, Own me Over that was unexpected. I never saw them without a smile on their face during the entire flight of 6 hours. Specially I want to narrate this incident. I had some liquid items which I bought from Zagreb Airport, a Duty-free store. At Doha transit security when I explained the situation with proper receipts/bills, they were kind enough to call Qatar Airways staff who arranged special packaging and did all the security procedures to get that in the check-in baggage. All that they managed to do, when my flight had only 15/20 mins left for boarding. We could be nothing more than, offering our gratitude and thank you for going above and beyond.

✅ Trip Verified | The flight from BNE to DOH in November 2022 was very pleasant in QSuite and with an amazing staff and great food. I was very happy. The flight from DOH to ZRH on the other hand was on a very old plane and staff didn't seem motivated. My Virgin Australia flight from MEL to BNE got cancelled and Qatar did give me the choice to go without that leg or cancel the entire flight. I had to organise the rebooking myself and they kept sending me e-mails about cancelled flights which every time I had to investigate to find out that there were no cancellations. The Customer service of Qatar ignored my complaint and did not respond.

✅ Trip Verified | The perks of flying First with QR is the lounges and onboard tranquility. The rest is nothing special. Even using my miles I would refrain to use them on 1st unless I had to forego them. Their excellent business class makes 1st class almost superfluous. The product is conservative, amazing space, and care level as the pax desires. QR markets their 1st class as a “relish the myriad of exclusive offerings”. Business class is similar (better?) and provides better value for the money. A single spoon of Pearl caviar doesn’t make it. The original can was displayed upon request. Sparkling wines in First are expensive, branded Rare and Alexandra (both ex. 2006), but Business has 2 fine champagnes, which are cheaper and good. The interior of cabin is dull, conservative, with brownish un-inspirational colors. Access to Bar is fine but not only a 1st Class privilege. Tried to preselect food for weeks before flying but it does not work from my departing cities. Could not access a menu in advance. Lounges, food, space, and service is better than business class. Welcome champagnes on board; given kit and a quality pyjamas. Champagnes served are truly expensive in contrast to the meagre, cheap, industrial sub-quality beers they could offer. Leffe was the least poor. On QR, I have never been able to get an IPA or porter beer. Food not much better than business class, a spoon of Pearl caviar and a deshelled, dry lobster hand does not make the justification nor significant difference. Had hoped for some outstanding food, but it was close to ordinary. IFE fine big screen. Ground and Luggage: QR has ground handling problems. They refused to relabel my bags to final destination. Staff disregarded QR’s partnership with Rwandair, resulting me to lose my luggage transfer to final destination. Neither QR in Doha nor in BKK were willing to fix it. However, Rwandair fixed it eventually and opted to board me but leaving my bags 2 days behind in Doha before next flight to Kigali. Had to accept. Partnerships with Rwandair has problems of non-aligned systems, separate bookings, BPs not issued reversely, luggage transfer failures, no full lounge access reciprocality. BOOKING Very hard to come around vacant award seats in F, so I had to plan an entire journey around a leg found (BKK-DOH) to accommodate it. Award booking with QR took weeks to book, coordinate, manage, and process. Exacerbated by the fact that my QR booking had to fit into another QR award booking with a partner airline (Rwandair).

✅ Trip Verified | The best airline in the world, I appreciate the services, good food and the staff were helpful. I now suggest everyone to travel through Qatar Airways.

✅ Trip Verified | It was a very long flight from Sydney to Doha, cabin crew were very attentive and professional. As the flight was only during the night and everyone was trying to get as much sleep as possible, I was very disappointed that water has to be requested. Usually there is some water available in the galley without any asking but this was not the case. And also the movies available had nothing controversial on the list.

✅ Trip Verified | My daughter left her trumpet on the plane. We contacted Qatar Airways in December and they replied after three weeks in January saying that they had the instrument and would return it. Since then, despite the fact that we have sent many emails requesting information / updates ... we have heard nothing. In terms of customer service they have been terrible. The Qatar Airways flight flight was ok, nothing special.

✅ Trip Verified | I booked Gatwick to Cape Town via Doha return. I was told that the first sector was a code share from LGW to Doha and would be operated by British Airways I reluctantly accepted this. I got told that on the return journey the Doha to LHR this sector was also going to operated by BA. At this point I told Flight Centre I wanted to cancel all the flights and get a full refund. My travel agent then came back with an offer to change the flight back to a Qatar Airways flight from Doha and to Gatwick which I accepted. We flew on LGW to Doha which was as expected a very average Club experience on an old style BA plane. Doha airport was a nightmare, badly signposted, heaving with people, Wi Fi was rubbish a very poor experience. Doha to Cape Town in the Q suite is a very nice way to fly. Better than BA first class in many ways. It lived up to expectations and was good news. The day before our return to the UK, received an email from Qatar saying another change of plane and no Q Suite. Could not delay flying back due to commitments. The seat was hard, lumpy and uncomfortable and did not properly go into flat bed position. The staff on board were hugely apologetic but there was nothing they could do. A pretty poor flight to Doha, where we then found the main business class lounge closed and everyone packed into another lounge. The flight to Gatwick not a Q Suite but it was a reasonably modern plane with good service. I wrote to Qatar Airways saying I had not received what I had booked and paid for and got a very polite letter back saying they were not prepared to give me any compensation whatsoever.

✅ Trip Verified | Our tickets from JFK to MLE were changed from Jan 31 to Feb 1, 2023. Luckily, I found out before the flight date. On the day of the flight, the flight was delayed for more than 3 hours, and we missed the connection from DOH to MLE. Qatar Airways said they are not responsible for the compensation. Extremely disappointing. We flew 4 times with the airline, the flights were all smooth.

✅ Trip Verified | I bought a round trip business class Lite ticket under the expectation that it would be Q-Suite. I selected my seats in Qatar Airways seat app, which showed the Q-Suite layout. At ATL check-in I was told that there was an operational issue and the aircraft had changed with an old business class seat. This happened on my return from DOH to ATL leg. As for DOH to BLR and BLR to DOH, we did get a Q-Suite and it was as expected.

✅ Trip Verified | Wow what an incredible experience with Qatar. I was lucky enough to experience the Q- Suites and I wasn't disappointed. From the moment I checked in I was made to feel special which made my trip even more memorable. I will most definitely use Qatar Airways again and thoroughly recommend their services. Thank you Qatar.

✅ Trip Verified | The first leg from DC to Doha was on the 777-200ER with 3-4-3 configuration in economy which is an awful set up. My food was inedible but service as always was excellent. I flew Business Class on the Doha to Denpasar route on a Boeing 777-300ER. It was an excellent flight even if entertainment options were limited. Then they informed me they failed to load my baggage in Doha. It was a 10 hour layover and they couldn’t get my bag loaded? They informed it arrived at Denpasar hours later and said they were waiting for the driver to deliver it. And then nothing, it is 8 hours later and no update or response. No luggage.

✅ Trip Verified | Take off was 2140 and my food was served approx 2330. Kids meals were awful, and my children wouldn’t touch it. The meal service finished approx 45 mins later, lights went off, only for the lights to come on 2 hours later to serve a pastry. So we are wide awake and another 2 hours to go in the flight. Finally landed in Doha exhausted. Thankfully the crew and service were more prompt on the next leg, but my food was awful. Kids were served egg wrap and as there were no meat choices when crew came to us I was served a veg dish which was awful. Doubtful I will choose to fly Qatar again.

✅ Trip Verified | Manila to Zurich, I checked in online and been given the boarding passes (from Manila to Doha + from Doha to Zurich) with both seati numbers displayed. Landed in Doha I had to wait 3hrs at the respective gate. On my boarding pass I had zone 4 which is I think the last zone. When scanning my boarding pass it showed "seating issues" and I had to see staff who said that Economy is overbooked. I was in shock and asked what that means for me. He replied "flight is full you, you need to go to Customer Service". And I asked politely why there is a seating number and why I was even been checked in if the flight is full? I asked if he could please check once everyone is on board if there is still capacity in any the plane, I stood there and asked if he could recheck. In the end there was one space left and I could fly, but I received my luggage only the day after.

✅ Trip Verified | The flight from Cochin to Doha is on codeshare partner Indigo which is a low cost airline. There was no online check in, no connecting boarding pass, no PTV, no warm food, just basic sandwiches, no alcohol. The flight is shown as operated by Indigo on the ticket but that may mean very little to a lot of travellers.

✅ Trip Verified | Madrid - Doha - Sharjah (Round Trip) because of the stopover in Doha in which you can stay up to 4 days in Doha and pay 40€ per night in 5* hotel such as Marriott Marquis Doha. I didn't want to pay the 83€ for the Emergency seat, as it is too high for a 6:30 flights. The seat pitch in the economy seats on the B787 (MAD - DOH), B777 (DOH - MAD) and A320 (DOH -SHJ) is smaller, a small difference but my knees could feel the difference. The food on the flight is good and of course was happy that on the long flights they offer free wine. In Doha after passport control, I had to wait almost 1 hour because the flight was a bit late, the waiting place was so full that there was no place to sit for many passengers. The Wi-Fi didn't work and there were no toilets in this boarding gate.

✅ Trip Verified | I was flying from Düsseldorf to Malé via Doha on Qatar Airways. The service was very professional and at times excellent. The food was mostly decent, definitely above average for Economy. Finally, operations were very reliable. All flights were on time, and the boarding and deplaning processes were well-organized. On the Boeing 787-8 the legroom was awful and restrained by a large inflight entertainment box under the seat in front, the seat was quite hard, and the headrest could not be adjusted on the sides. This seat was probably among the most uncomfortable that I have experienced on a wide-body plane. Overall, I would fly Qatar Airways again if the price is right. But I would not pay a premium for this experience.

✅ Trip Verified | I was flying economy but upgraded to business, also had to come back home earlier, the customer service representative at Qatar Airways was helpful, so that worked out. I was disappointed as Qatar changed the planes at the last moment and I was really looking forward to traveling in Q Suite, but the journey due to in cabin service was Excellent. Cabin staff Ying and Komal were phenomenal, professional, helpful and super nice, could not ask for a better service. I would recommend to experience Qatar Airways as journey from check in, business lounge and in cabin service goes above and beyond.

✅ Trip Verified | We had the most pleasant experience with the crew onboard this flight. They were very helpful and friendly. Akshaya was the most perfect host on this flight .We shall definitely recommend Qatar Airways because of our experience with this professional lady. Very well done.

✅ Trip Verified | I flew Economy from Singapore to Dubai via Doha on Qatar Airways and I was absolutely impressed. Service is top level that it beats SQ service - something which is very hard. Legroom space and seat pitch is amazing in Economy and the F&B are better than SQ.

✅ Trip Verified | First time I have flown with Qatar Airways and I’m blown away by the quality of the aircraft and service. The cabin crew were extremely attentive and friendly. Subbayal was looking after me, took the time to introduce himself, explain the menu and constantly check if I needed anything else. I will definitely be flying Qatar Airways again.

✅ Trip Verified | The planes from Athens to Doha and back were extremely old A330-300. Seat space is limited, if you take a window seat there is a metal box in front of you. No wifi, no USB, LCD screen has limited brightness / contrast. Entertainment full of 2nd class movies and series. Doha airport lounge access is extremely expensive and restricted, which offered only 2 different dishes. Impossible to find a proper place to relax, only good option was the shower available. I tried to add the cheaper lounge before my flight but was not allowed because you have to do that 48 hours before the flight. Toilets are quite limited, I had to wait in line for 10 min for a toilet booth. Boarding was organized chaos in all 4 flights, especially the last one from Doha to Athens, where we had to had to use buses. Wait in line for a bus to arrive and delayed departure because of that. Check in was OK in Athens, very slow in Bangkok, had to wait 40 min in line. Food and service was fine in all flights but nothing spectacular, for example no sparkling water. Wifi was advertised in the flight from Doha to Bangkok but it worked only from Bangkok to Doha. In all, a pretty average to poor experience.

✅ Trip Verified | First leg was great, great crew, food and beverage good, travelling with 4 kids all happy. Second leg doh-cpt dreadful, no kids meals, ife rubbish plane old and dirty even though it was only 4.5 years old. Extremely turbulent flight but no reassurance from crew or pilot for nervous passengers.

✅ Trip Verified | From arriving at the airport on our journey and throughout the cabin staff were run off there feet, and are a credit to the firm. Very pleasant and accommodating, nothing was too much trouble. Having read the baggage policies many times, and cutting our baggage to a minimum, I was appalled at how many people were over the limit on size, number and weight of the cabin luggage. The cabin staff are having to struggle on moving bags around to get everybody accommodated, they should not be lifting these overweight bulky items to a level higher than they are. Then having to pacify a complaining passenger whose bag was more than the accepted size because they had to move it further down the cabin. I would like to say a big thank you to all the cabin staff that delivered great care and devotion to all in my section D/E 31, They worked wonders.

✅ Trip Verified | Qsuites on the A350 on Qatar are incredible. The privacy, inflight entertainment, and the most importantly the service afforded by the flight attendants are second to none.

✅ Trip Verified | Excellent seats and service although the A380 does not have Q suite seats. I don't see how anyone surpasses Qatar's business class. The flight attendants, food, cleanliness of the aircraft were all unbeatable.

✅ Trip Verified | You have to watch a lot of advertising about Qatar during the flight. The seats were not comfortable, the flight attendants were friendly but overchallenged with the service. I had to wait more than half an hour to get a can of beer, they wouldn't give me enough water. My request for any snacks was friendly denied two times in a row. I cannot recommend this airline.

✅ Trip Verified | The customer service was exceptional from the check in, lounge. On boarding the staff were very attentive and looked after us throughout the flight. The food was good.

✅ Trip Verified | I travelled Qatar Airways from JFK to Islamabad, 1st leg from JFK to Doha was operated by AA. The transit experience at Hamad international Airport was great, from disembarking the plane, going to the lounge and then boarding the plane again to Islamabad was pleasant and easy. The ground staff were very pleasant, professional and eager to help. Next step on board the flight was equally nice. Would especially like to mention the supervisor from Lebanon who introduced himself to all business class passengers and personally helped the staff. I didn’t eat during the flight as wanted to sleep, but I am sure it would have been a good experience. The best part as always is the Q Suite, it gives you comfort and privacy, I was tired after flying on a long transatlantic flight but still sleeping in Q suite for about 3 hours was worth it. Overall great experience!

✅ Trip Verified | I had a Qatar voucher. I made a booking for February 2023 but sustained an injury within hours, so I cancelled. Despite this cancellation being within the 24 hour free cancellation that they so proclaim on their booking site, they have deducted £350 from the refund. Nowhere in their terms and conditions did it say that they would do this.

✅ Trip Verified | My experience on Qatar Airways was flawless from beginning to end. Check-in was a breeze, the service and amenities at the lounge in Doha was exceptional (staff were especially kind). In-flight was outstanding. Minimal number of cabin announcements which were efficiently delivered. Service was attentive without being intrusive. The food served was outstanding. The quantity offered personified the Arab hospitability custom of making sure you were never in want. I can't think of any flight experience where I was provided such comfort and lavished with such attention in such a non-intrusive manner. I was in an oasis of calm, quiet rest. It's going to be very hard to not route my future trips through Doha on Qatar Airways - thank you to the Qatar Airways team - truly exceptional.

✅ Trip Verified | Where do I start. This was my first flight with Qatar, and it’s the best flight I have ever experienced. I flew business, and it was actually better the BA’s First class. From start to finish, the customer service was exceptional. The check in process was fantastic. I love the little seating area and fresh drink when you arrive. The lounge at Heathrow was fantastic – particularly the staff - who couldn’t do enough for you. It is without doubt the best food I’ve ever had on an aircraft (I’ve added photos so you can see), and again the best service. I really couldn’t fault anything. You clearly get what you pay for, and other airlines could learn a lot from Qatar. Thank you for looking after me. It was a pleasure flying with you.

✅ Trip Verified | They’re currently using elderly A330 on the Nairobi route and these aren’t very comfortable compared to the B787 or B777 they used to bring to Nairobi. Terrible seat pitch. Tiny, faded IFE screens and the dreaded metal box under the seats that takes up half your legroom. And not enough room for carry on luggage if the plane is full. My flight from Doha to Nairobi was packed to the rafters so they were randomly selecting passengers to give up their hand luggage so that it could be put in the hold so as not to overwhelm the overhead bins on board. I had my standard cabin-approved trolley bag which I was told needed to be checked in. I had to remove my electronics and valuables and stuff these in my laptop bag to carry on board. I was given a flimsy zip tie to secure my bag and off it went into the hold. On arrival in Nairobi, it was one of the last bags to make it to the luggage conveyor belt. The flight was a night flight, so I opted to get some sleep rather than wait for dinner. After managing to fall asleep, I was awoken twice to be asked if I wanted to have dinner, which I clearly did not. On the plus side, the flight was bang on time to the minute, only marred by the long wait for baggage on arrival. Nairobi is a busy route for QR (most of their flights are full) so I don’t know why they put such a mediocre airplane type on it.

✅ Trip Verified | I have flown them a few times and never been impressed and last week there was no choice of breakfast food served two hours into a six hour flight followed by a snack 90 minutes later. Small half cup of tea and one milk sachet. No drinks service separated. IFE nothing near competition and quite small seats. It took a long time for the crew to move with the food service. Warm to hot cabin conditions. Good value for money so that was a saving grace and check in and boarding well organised.

✅ Trip Verified | My first time flying with Qatar, and what a wonderful experience it was! Despite the long flight (21 hours in the air in each direction), every leg was excellent. Seats were comfortable and spacious - with excellent legroom. Even on relatively short 4 hour flights there were pillows and blankets on each seat. IFE was decent, with a wide selection of movies and programmes to choose from. The food was all of a high standard - a good selection (usually 3 choices) of meals, and each was tasty and filling. I was very impressed with the alcohol selection - a sparkling wine (rare in economy class), quality red and white wine, two beers, and a small selection of spirits. Most impressive of all was the service: the crew were friendly, attentive, and polite. Drink runs were regular, and staff were engaging and highly professional. On one leg with few passengers, the staff were wonderful - constantly checking up on us, offering more drinks, proactively offering to make a festive cocktail (in economy class!), and ensuring our comfortable. All flights were on-time, and Doha airport was a pleasure to transit through. I was very impressed with Qatar, and look forward to flying them again.

✅ Trip Verified | After being stranded in CDG Airport by Vietnam Airlines I was thankfully able to book a flight home to Sydney in economy to make a family wedding. The cost, 4.2k, I can understand it's a high price to pay for a last minute flight that I booked a little over 12 hours in advance, but it's insulting to have an empty seat on the flight next to me and several other empty seats on the flight. I paid an extra 90 euros to get into the business class lounge for my 13 hour layover, no where when I selected this option, informed me that the ticket is for only 6 hours in the business lounge. My seat on the A388 was horrible, I was in front of the bathroom. I couldn't eat on the plane. My seat didn't recline properly, and the seat in front reclined further than the other seats in its row.

✅ Trip Verified | An outstanding experience. In my extensive years of flying this excelled. Especially the Bangkok to Doha sector A380. The food was of an extraordinary standard and my stewardess added to the overall journey experience with her exceptionally attentive, patient and kindly contribution. I will not forget that journey for a long time if ever, thank you Victoria and of course the supporting crew. The seat is of course wonderfully set up and appointed with all I required for the 7 hours. The flat bed gives unparalleled comfort and sleep whilst flying. The noise cancelling head phones and a huge range of entertainment suited my tastes. Again thank you team Qatar exceptional again.

✅ Trip Verified | Check-in and security check at MUN airport swift and efficient as usual. Contract lounge decent. The upgrade from B788 to 789 with its new mini Qsuite a pleasant surprise. The new seat is more tight with a tiny footrest, which makes sleeping more difficult, but the sliding door provides more privacy. Service and catering on both flights at a high standard. The usual remote bus transfer in Doha. I can’t recall any airbridge arrival/departure (besides A380 flights) over the past 2 years. Reminds me of the old Doha Airport. Bus transfer took ages this time, because of a very remote position of aircraft and several long stops on the way. The usual stressful transit security check I have not seen at any other airport for years. Al Safa lounge as always a great place to relax and rewind. Flight from Doha to BKK on the glorious A380 uneventful and despite full in all classes, great standard of service.

✅ Trip Verified | Awesome experience, Great staff, delicious food, and on time performance. I will definitely choose Qatar again. However I have two things to mention. First during boarding from a bus on a tarmac we were struck by hard rain without cover. Second, it would be useful to allow passengers to leave a sign (wake me up or leave me sleep) for staff to be woken up when food is being served.

Not Verified | I booked my flight with a third party seller on June 20. In December 18 I paid almost US$ 200.00 to book the extra leg room seats, but the seats have not been reserved. The employee at the counter said it was a system failure and that there was nothing they could do. The employee gave me an aisle seat, although I think it was not fair. I also couldn’t find at their website one link to make a complaint without having to subscribe to an account in their Privilege Club, so again not really helpful and it felt like fishing. This is why I am writing a review here.

✅ Trip Verified | Very frustrated that when you book business class with Qatar Airways directly on their website that they outsource to Air Canada and they put me in premium economy for the third leg of my returning trip. I was then denied access to the Maple Leaf lounge because the ticket stated premium economy. Paid nearly $10 grand including taxes for round trip business class. It’s very disappointing to see Qatar ruins the experience with Air Canada who could care less about customer experience.

✅ Trip Verified | My flight was from Istanbul to karachi via Doha from Sabiha Gokcen airport Istanbul, we were two families total of 7 persons, while checking in for the boarding we had some issue with some missing documentation of my sister in law, this review is specifically for the staff of Qatar Airways boarding counter specially Mr Nazim who helped us and guided us through out to full fill the requirements. My whole family is really thankful to him for helping us out. Thank you Mr Nazim, keep up the good work! All the best.

✅ Trip Verified | Doha-Bangkok 29 Dec. 2022 on a B777-300ER. Flight on time upon two aircraft type changes. Smooth cooperation with their new partner Rwandair by whom I arrived with in Doha early morning coming from Kigali. The Platinum lounge that I chose in Doha, appears to be the “flagship” among three newer frequent flyer lounges in Doha for Oneworld silver, gold, and platinum card holders. It had a la carte dining, champagne, showers, tarmac view, sleeping areas. Seat prebooked provided and automatically changed to fit into new aircraft type. Due to New Year, flight was full, likely overbooked despite changed to larger aircraft in last Minute. Seat-block or upgrade was not possible. I was respected as frequent flier and given exit row without charges. Dinner details were announced on their homepage already 2-3 weeks prior to flight, what an impressive effort (“Preview Onboard Menu”); they provided 3 options, all found available. I chose Teriyaki chicken and later beef ragout with mashed potatoes, all good. I prefer this proper dinner and do not mind they skipped breakfast. A Spanish cava sparkling wine was offered as one of 3 wines onboard; beers industrial and watery: only Stella Artois and Budwiser. Food concept always with narrow options and slim concepts over the last 15 years. Conservative airline, lacks life, colours, and innovation, though quite predictable and faultless. FAs well-rested, groomed, but deprived of charm. IFE was good with individual quality monitors; quality headsets were provided to all; likewise blankets, pillows, and amenity kits. Aircraft and toilets were well kept. Despite I had a complex booking issued by an online travel agent, it was easy to handle and detail on airline’s homepage. Miles were credited separately to the different airlines' (QR and WB) frequent flier programs without issues. I did not see my luggage in Bangkok: it was transferred smoothly the entire route from Africa to Saigon. This, even it was partly mislabeled at its inscribed origin in Kigali to final destination in SE-Asia with Vietnam Airlines who is in the competing Skyteam alliance. Impressive work by QR who, together with the airport in Bangkok, saved the mistake done by Rwandair in Kigali. I very rarely have had any luggage issues with QR, maybe in 2 flights of 100 – and in these rare cases, they have done their best to assist me.

✅ Trip Verified | We purchased our package in March of 2022, scheduled for November 2022. There were three changes to our flight. The first was in August 2022. They stated the flight number and time was changed. We agreed to the changes. The next change was September 2022, they stated the flight numbers changed again. The last change was right before we left in October 2022. This time they changed our plane. When we originally chose our flight and seats we knew what the aircraft was. When they changed the plane, we did not. We called and spoke with several agents who were not helpful at all. Once I was able to get someone, they could not tell me the name of the updated aircraft. They just kept saying you have extra leg room seats. From all of the aircrafts I saw, there was no way the seat number I originally paid for on this new plane was extra leg room seats and I was right. When we got to our layover city, I was told that the plane was full and my seats were no longer available. They couldn't upgrade me or give me my money back. I paid for these seats and I was not upgraded and I had to reach out to after I got home to request a refund. We went on the flight got there and had an awesome time in Maldives. However, coming back was the same, they put two planes that were not full together again and our seats were not available and we had to ride back with no extra leg room on a 12 hour flight. I have filed a report with Qatar requesting my money back on 20th November. I send email after email, call after call and no help.

✅ Trip Verified | Flights and service were good as usual, with a high standard and service and catering. What is getting really bad is Doha airport. I departed from the dreaded bus gate area downstairs. It seems this becomes the norm now, since almost all my flights this year were bus transfers. It becomes more and more chaotic, but todays experience was really really bad. It was utter chaos with unorganized lines, frustrated and rude gate agents. The shortage of buses added to the chaos. With this, Doha is miles away from becoming a world class airport.

✅ Trip Verified | Quite good airline. However they sometimes miss-schedule the flights due to very heavy traffic in their own HQ airport - Hamad. Be careful if you have a short transiting time. The aircraft are normally big and well equipped. Inflight entertainment are also very good. Check-in times are fast and easy, you can check-in very early at HIA with Qatar airways. However the prices are expensive

Not Verified | It took 45 minutes from the plane stopping to get to the terminal. Then a long chaotic security line. Not impressed at all. Almost missed our connecting flight.

✅ Trip Verified | Absolutely horrendous experience. The plane experienced a technical fault and our 0135 flight was cancelled. No fault with Qatar Airways, I realise this wasn’t their fault. However the subsequent quality of service was abysmal. Total pandemonium at the gate where having spent 2 hours on the plane with zero communication, we then queued at the gate for 5 hours and it was an absolute frenzy. Some people got their tickets changed, others told to go away. Most were told to go to the hotel and just wait for an update. By the time we left it was 8.35 am. Again no communication, no idea where they’re going and no one told us.

✅ Trip Verified | This is simply the best - from beginning to the end. The cabin is great with very spacious seats/beds. Extremely comfortable seats that turn into great beds that are made up by very helpful cabin personnel. The food was great and so was the selection. Especially the choices for breakfast were amazing. The restroom was spacious and very delicate. Service; as always on Qatar, excellent in all ways; smiling, correct and attentive. I don´t think there is anything better out there. Whether it is worth the price is a subjective thing. It was simply great.

✅ Trip Verified | Great trip as always with Qatar. Seats are very comfortable, fully declining and easy to adjust. The seating arrangements are excellent offering both privacy or easy communication with your neighbour if not traveling alone. Great food, good selection - amazing how they manage. Crew, again as always, very attentive and smiling through the flight. You may argue that the boarding in Doha was a but chaotic (bus transport to plane) but we all got on board without any hassle. Luggage pick up in Oslo somewhat of a disaster (long waiting) but that is due to no fault of the airline. Highly recommended.

✅ Trip Verified | From booking to landing, everything was smooth, easy, and convenient. The crew, whether on the ground or in the air were absolutely lovely and the offers of food, beverages and entertainment were stellar. The service was personalized and the air hostess would continually check in. The cabin was clean and the crew ensured the toilets were regularly checked. I have never been more comfortable on a 14 hour flight.

✅ Trip Verified | Seat 40K, window seat without a window, so off to a bad start. Cabin service was inconsistent and was twice ignored drinks service despite the rows ahead getting 2 drinks services. Crew not attentive; grumpy and rude. Booked as an overall British Airways ticket and QR didn't come close to expectations.

✅ Trip Verified | Very disappointed and unsatisfied with my experience. The plane was old and the amenities were outdated. The seats were ok but somewhat uncomfortable. My food was horrible, I was provided beef with mashed potatoes. The meat was very chewy, cold and the sauce was weird. The desert provided was nothing special. Breakfast was more of a lunch, had the choice of chicken or noodles, my noodles were cold and dry, the desert was a strawberry yogourt. The eye covers were really uncomfortable. The airline advertised free 1Hr onboard wifi but the wifi was not functional at all past the welcoming page.

✅ Trip Verified | Lousy lounge in CPT International. Small, cramped and badly aired. Fortunately the booked Q Suite was provided on the return flight which is really superb. Cabin Crew were also on the ball and provided 1st Class Service. Catering was however a disaster. There was only one starter available and it was inedible: “Creamy Quinoa and Edamame Salad”. Completely tasteless! For the mains 2 Chicken Dishes were on offer. (So much for variety!). I chose the Creamy Chicken Roulade with a bizarre over sweet filling which was really quite horrible. Failed experimental recipe!

✅ Trip Verified | I booked for the first time economy with Qatar Airways, knowing its a relatively short flight (5:40 min flight). I usually fly business class on longer distance flights with Qatar airways. Quality of service was impeccable and friendliness of staff as well. Same goes for cleanliness of cabin interior and toilet. I took about 10 flights this year with different airlines and Qatar Airways clearly stands out in quality, at check-in as in flight experience.

Not Verified | Overall excellent service and experience. Planes were clean, food was savoury, staff was very courteous, flights were on schedule. Highly recommend to anyone who wants an amazing experience, definitely the best airline IMHO.

✅ Trip Verified | The flight operations and service on board were very good and we were overall happy with that. The food was great and the flight crew very polite and friendly. The transit in Doha was generally ok, but the flight information was somewhat misleading (several flight numbers pointing to the sams flight, no information that the flight stops on route to a different final destination). Flight entertainment was ok, but the touchpads of the Oryx One systems were not working smoothly, in the B787 it was ok, but in the 737 it was barely usable, very disappointed by that. We were very disappointed by the Qatar Airways website and mobile app. How is it possible that a world class airline cannot set up properly maintained online services? The homepage and app crashed several times, didn't accept our discount vouchers that are available to new customers. The chat support is also very poor, as it took us over 1 hour to discuss a simple change of our booking. In general customer service is bad. Our bag was broken upon arrival and we couldn't even find a complaint form on the website, or some E-Mail address.

✅ Trip Verified | The flight to Singapore was okay at best, seats are close to each other. Food was good. In the flight back from Singapore we entered the aircraft on time, then we were informed that there are technical problems so we should leave the plane again. Afterwards we had to sit at the airport gate for four hours (still counting), no information were given to us, no water. The Singapore ground staff was not professional at all, they promised information that never came.

✅ Trip Verified | SIN to DOH on a Boeing 777. Older aircraft but very spacious and comfortable. Ordered Gluten Free Meal. Very delicious. Toilets and cleaned regularly Flight crew was fantastic. As for inflight entertainment, my favourite channel was the flight map. Although I prefer they cut the special effects and advertising and just show a plain and simple flight map. Loved their window seat at Economy. If you want to be first to enter the plane, make sure you sit at Zone 1. DOH to FRA on a B787. First thing I noticed was that the seat pitch was very narrow. Especially when the person in front leans their seat back. I feel very claustophobic. I will choose a B777 next time. I wanted to change my meal option from GFML to no special meal but the IOS app did not work. Even Android app and the website did not reflect the change I tried to make. I was looking for ways to contact Qatar Airways about the error on their app but I can't find any form or email to report the error. My second Gluten Free Meal was a hard piece of bread, vegetarian meals are not healthy because they contain carbohydrates.

✅ Trip Verified | Unfortunately, I cannot recommend Qatar Airways. Flight canceled (happens often, Economics reasons), very late notification. Then lounge in Doha got canceled without noticing me (even though it was open). And then with a 7 hour delay in Doha QA was unable to offer an alternative which I would have paid for. Because I'm not a Silver Member? Disgusting. No Qatar for business trips if you want to meet deadlines. Bad.

✅ Trip Verified | A direct flight to SIN would be easier, but we love Qatar Airways (QA). However, on both legs they let us down. On the 1st leg various dishes and beverages were not available. Service for a couple in the middle seats is bothersome. The staff does not manage to serve the both of us at the same time, despite our request. We have made a lot of flights with QA over the last years and this is most of the time an issue. Staff was not very attentive. On the 2nd leg it was much much better. However they conducted an aircraft change without assigning seats or give the opportunity to select seats. Staff and service was the expected level: attentive and nice. One notices clearly they are cutting costs and that influences the 5 star experience. The great staff compensates. The transfer was smooth: a wonderful lounge, a good shower. Also important: QA flies ‘on time’. That said: we will certainly fly QA again.

✅ Trip Verified | Aircraft unrefurbished. Tired and boring. Cabin crew excellent and service minded as always. But they forgot to load pj's for Business class.

✅ Trip Verified | This was my first time taking the midnight departure from Doha to the USA. Qatar Airways Qsuites are very good but the WI-FI is not good. Over seven flights I have taken since July the menu had been repeated which is shocking. The entertainment was very good and the pajamas commemorating the World Cup are quite unique I plan on saving them. The flight attendants were superb.

✅ Trip Verified | Miami to Male via Doha. The flight to Male was nice and we received good service. However, on our return flight from Doha to Miami we paid a little extra to chose our seats and ended up sitting next to a man who was more than 2 meters tall in a group of three seats. My wife ended up moving to a row of 4 seats with only one other passenger. My wife hit the flight attendant call button twice and was never checked on. We were only offered water twice outside of meals despite constant video reminders to "Stay hydrated." We ended up loitering in the galley chugging fluids, mostly water. At Doha before entering the gate, there was an additional security checkpoint where we were forced to dump two liters of water and there were no fountains or water refill stations before boarding.

✅ Trip Verified | Absolutely wonderful experience on all 3 flights with Qatar (Doha to Melbourne October 21 and Sydney-Doha-Montreal October 30/31) (4th was a code share with Air Canada. Amazing service pre-flight (both calls ahead of flight answered within 4 rings by a real person), on the ground and in the air. Seats were comfortable (enough so that on my return, and after 40+ years of regular flights to Asia and Africa I slept for the first time, and in each case for a long time). Had a window seat on the exit row each time, as pre-booked. Food was delicious - vegetarian or chicken choices were delicious, filling and fresh - unlike other airlines' meals, I did not feel heavy or greasy after the meal. I felt better rested and relaxed than I do when I fly to Australia from Toronto via the west coast (Vancouver, LA or Houston stops). Simply can't say enough great things about Qatar!

Not Verified | We still had a voucher from our return flight during covid from Brussels to Colombo. We wanted to book a new flight but the voucher was valid until 2 days before we wanted to book a new flight. We've contacted Qatar and someone told us we would still be able to use this voucher but she had to check and we'd hear from Qatar within two days. We never heard from them again. We've called 10 times but nobody really helped us and everyone said something different. In the end we got an email address from the Qatar refund team but we've mailed already 3 times without a reply and one email was a fake one. We've always loved to fly with Qatar but this is terrible terrible customer service. And it seems we've now lost our 680 euros worth of flying.

✅ Trip Verified | The work of the land crew during the check-in and customer support service is a total disaster. Very unprofessional approach and communications, they create rules on the way, they mess with documents, and they mess with your payment and reservation (for business class!) and then they struggle to resolve it. In the end, it costs you time, it costs you money and what is more important it costs you your emotional comfort and health. What is even sadder they don't care about it at all. I submitted my complaint right after the unfortunate choice of using their services and never heard back from them (it's been 5 months). Fait to admit the cabin service was decent but by the end, it just wasn't worth it. Please save your money and dignity, chose someone else, literally anyone would do better.

✅ Trip Verified | The journey started on a rather bad note as the Air Canada Maple contract lounge is already closed for the evening FRA to DOH flight. So there will be no lounge access for the evening Qatar flight; something unheard of. When I approached the staff at the gate, they told me that they were not aware that the lounge closes at 16.45. Flight itself uneventful, with good service and catering, unfortunately no Qsuite. Arrival in Doha as almost always via a long bus transfer. Al Safa lounge as always impeccable. Flight to Bangkok in Qsuite, with again good service and catering. This time equipped with Qsuites.

✅ Trip Verified | FRA-DOH-SIN return. My first time onboard the "best airline“ and I wasn’t disappointed. Qatar offers a high level of service and comfort from beginning to the end oft the journey. I was concerned about the chaotic situation at European airports this summer, but check-in and security at Frankfurt were fast and efficient. Transfer at Doha Hamad was very good too. QR’s onboard product is amazing with a professional crew, comfortable seats, good IFE and delicious meals. However meal service was a bit inconsistent: a welcome drink was only offered during the FRA-DOH flight, while only during the SIN-DOH flight there was no coffee service after the meal. And I want to mention that there is a difference between the aircraft types 777-300ER and A350-900. I definitely prefer the A350 because seats are wider, IFE has more content, the inflight map and the ambience / design is better. Overall a very good experience for a low price.

✅ Trip Verified | Excellent flight, very happy with the service we received right check in till disembarkation including the transit transportation in Doha. We had the shortest transit of 20 minutes. Special mention and thanks to Mr Tushar, Steward on QR028. He is the most efficient and kindest inflight staff we have ever met

✅ Trip Verified | Wonderful flight staff, so helpful and caring, looked after all my need during the flight to Doha and Bangkok from Edinburgh, very clean and comfortable plane. Food amazing, high quality service, excellent entertainment on board and spoiled for choice. Lounge areas at all stops again excellent, staff amazing, food menu very high standard. Qatar Airways basically organise everything I could need and ensuring I had a wonderful flight.

✅ Trip Verified | Enjoyed flying with Qatar Airways. Most of the time the staff was excellent. Special mention for Miguel, he took care of us on QR274 on 22 October. This guy goes above and beyond. If you're lucky to have him taking care of your row, you're guaranteed a good flight. Also, Hyeon Jin on QR 273 on 28 October was very very hospitable. So much potential in this girl. Seats on the QSuite were very comfortable. Staff are lovely. All in all, a pretty good way to get from point A to point B. I do have 2 small issues with Qatar Airways, they seem to have a tendency for last minute equipment change (meaning you might have booked a QSuite flight only to be told later you're getting an older aircraft). But this could be deal breaker for us, they seem to have an inclination to 'take you out' of your chosen seat and place you in a less desirable seat (at least less desirable for you). This even happened after the boarding pass was issued. This has happened to us twice in 3 months, really hope it doesn't happen again.

✅ Trip Verified | Dallas Ft Worth to Colombo return via Doha Another very pleasant flying experience with my favorite airline. Basic economy ticket. Great cabin crew, food was great well presented and most importantly something you can eat. Cabin crew attention to safety was fantastic. Rest rooms were well maintained. When I visited the galley to get a drink it was well maintained.

✅ Trip Verified | There was an aircraft change and they separated three in our family into three different sections. The seating was a 2-2-2 configuration instead of a 1-2-1. The USB ports were out of order and The TVs in the middle from rows 5 to 7 did not work. My seat adjustment keys were worn out and erratic and the TV screen was non-touch screens or did not work. I do not know why they used such an old aircraft with many controls not working for a day flight of 13 hours. The lounge in Doha was exceptional both during outward and inward journeys. The staff was extremely helpful and friendly. They have shown excellent professionalism. One silver lining is the crew aboard the aircraft was par excellence. They did a fantastic job as usual.

✅ Trip Verified | Superb airline with superb air hostesses, Can’t do enough and attend to every need, with quality service. On board meals and entertainment were great also. Just need to sort security times at Doha

✅ Trip Verified | Staff could not board me on at Montreal due to an issue with my passport and it took forever to clear that. Boeing 777 was not in great shape and was quite old. Washrooms were not in order from the get go and my food was horrible and was not sufficient. The infotainment system on this 777 was not great. The only positive thing was the Customer Service, which was pretty good and also the Doha airport is really nice. I am heading back to Vancouver soon and lets see how that flight goes.

✅ Trip Verified | On 26 OCT flight Kuala Lumpur to Doha in codeshare and operated by Malaysia Airlines was delayed 1,5 hrs due to technical problems. Today's experience at Doha is the complete absence of professionalism. There should be people waiting for the passengers at the arrival gate, separating the ones with short or missed connection in groups divided by final destination and guiding them to the proper channel to rebook their flight. In today’s experience people were left alone in desperate search of the (now closed) connection gate and they were finally reaching the transfer desk. Here I spent Hours waiting in line in front of the eyes of staff who were bouncing people from 1 operator to the other, never taking any action. The decisions on who to serve and attend were based on who is angrier and shouting the loudest. Some people have been rebooked on the next day flight when there was another one after only 6 hours. At their further inquiring why they couldn’t board on the earlier flight they have been answered with a sorry and invited to line up again to get a 3rd boarding pass printed.

✅ Trip Verified | The food they provide for a long haul flight is insufficient and the quality of my food was appalling. The scrambled egg was a solid chewy rock with no flavour. The second meal was a cold sausage roll stuffed with chicken which was not appetising. Wifi on outbound didn’t work at all. The super fast Wi-Fi which I paid for in the return did not work for more then half the journey. I paid £150 for exit row seats I got a worse seat than the non exit row. Nowhere to put your belongings, you have to hold the blanket and pillow on your lap for take off and landing. Seat 23a has the door blocking your legroom so you need to sit at an angle to get any leg room. Our outbound flight was an hour delayed and we weren’t communicated with much. There were very few toilets available and there was a queue which was in our exit row legroom.

✅ Trip Verified | No words to appreciate e-Customer support, cabin comfort, meals served, cabin crew positive attitude. Latest aircraft and On-time performance. I got upgraded to Business from Doha without any request which was a surprise for me so I remain happy and grateful to Qatar.

✅ Trip Verified | Amazing airline overall. Inflight service and very friendly staff is all you need during your flight. Arriving experience to the very well organised airport not waiting for your luggage was the brilliant way to end my journey. Thank you Qatar Airways.

✅ Trip Verified | We flew in Business Class from Zurich via Doha to Cebu on October 18. On both flights the service was excellent and the crew were very friendly and professional. The food has improved from previous flights. The flight from Zurich to Doha used an outdated aircraft from CX that did not meet QR standards. The light above the seat did not work and the information system was outdated. Boarding in Doha was once again chaotic. Business class passengers were not well informed and called while economy passengers were boarding. The bottle neck at the gate prevented this and no one of the gate staff took action. We were crammed into a bus with the rest of the passengers.

✅ Trip Verified | This is our second time flying with Qatar Airways. We flew LAX to DOH, stayed a few days and then onto CAI and back. From check in to in flight Qatar Airways makes it a truly wonderful experience. The check in at LAX was quick and friendly and don't even get me started on the experience of checking in at DOH; offered beverages, sit down and very attentive and friendly. The lounges are so relaxing, good food, drinks, the lounge at DOH has "hotel" rooms in it you can sleep in for a few hours. Service is top notch. Now for the flight. Warm greeting and welcome, Q Suites there are no words just comfortable, easy to sleep well in (I slept 10 hours). The amenity kit bags were colored for Breast Cancer awareness and the PJs for World Cup, awesome. The food was delicious as usual, flavorful, many choices, served at a good temperature and displayed nicely. They do have a new added light meal menu for world cup and it's like tailgate food; chips and guaq, potato ball, fish and chips, hamburger. I loved the idea, so fun and the execution was great. I hope they keep some of the items even after WC. World class experience that makes you look forward to flying for 16 hours!

✅ Trip Verified | The crew on both routes ZRH to DOH and DOH to Cebu were very friendly, helpful and fulfilled every wish. Thank you. Qatar Airways used leased aircraft from Cathay Pacific on the flight from Zurich to Doha that was not up to the usual Qatar Airways standard. It was rather an old aircraft. The seat light did not work and the flight itinerary on the information system was outdated and showed little info.

✅ Trip Verified | Boarding in Doha was chaotic, the messages by the gate staff were unintelligible. Business Class passengers were invited to board first but the bottle neck at the gate prevented this and no one of the gate staff took action to allow priority passengers to board first. There had been an equipment change and the booked QSuite was not supplied. Instead we were seated in their old 2-2-2 configuration with dated an uncomfortable seats. I don't really understand why QR still have this outdated product in service. Cabin Crew was excellent but my food was not very good at all. The Chicken Burger was tasteless and the fries that came with it were soggy. WiFi was not available. I expect a lot more froma 5 star airline.