Qatar Airways

✅ Trip Verified |   Flew from Singapore - Doha - Milan Return, out bound flights were great but Doha to Singapore was bad, After three hours of sleep, I went to put the Qsuite up and it broke, got up out of my seat and tried to fix it and there was no interaction from the crew until I rang the bell. Flight attendant came and said that it was my fault as my shoes were under the seat. Seat was then adjusted to a ridiculous position which was uncomfortable to sit in. Breakfast came and flight attendant tried to set up table but could not be done due to position of seat, left me sitting there before I complained to the cabin services manager. They try to fix it, they managed to manually position seat for me but only a few hours to landing. Qatar complaints was hopeless saying staff did everything possible and they blamed turbulence on the flight for not attending to seat first. Offered me 10,000 avios as compensation.

✅ Trip Verified | Wonderful experience spoiled by the ground staff at Doha. The flight from London Heathrow started out amazingly with the service at the premium check-in and passage through the security fast lane. The Qatar premium lounge at Heathrow is an oasis of calm and the food and drinks are excellent. Some of the staff lacked the polished 5 star touch. Service and comfort on our A380, although not the new q-suites, was excellent. Delicious food for breakfast and lunch. A stark contrast to the poor offerings on our outbound flight. The seats were comfortable. The Heathrow flight arrived at an A-Gate and the Dubai flight departed from C-gate. When we got to the C-gate we politely asked if there was a lounge close to the gate and received a very terse and rude no response from the Qatar Airways lady who was setting up the gate. Business/first passengers were made to hang around for 30 minutes whilst economy class passengers were bussed out to the plane. Not the service we paid for. Service on the flight to Dubai (A350) was good and the seats comfortable.

✅ Trip Verified | Excellent experience let down by delays on the flight from Dubai which meant we didn't have chance to try the lounge in Doha and limited food options on the night flight to Gatwick. The food was little more than snacks and not the 5 star service we expected. The food was a stark contrast to the morning return journey from Heathrow. The food on that flight was amazing. The seats on the 777 to Doha were the old style 2-2-2 seats but that didn't matter on such a short flight. On the flight to Gatwick the seats were comfortable but sadly not the new qsuites.

✅ Trip Verified | Brilliant, five star customer service provided by Namvkwla, Tae Vi and Calvin onboard QR962 on 2nd October. Nothing was to much for them. Food was okay, seat was fine onboard the new A350-100.

✅ Trip Verified | It pains me to share this experience as I have always been a big fan of Qatar, having flown on it many times in my career while based in Washington DC and Geneva (business and first class). And, in fact, paid the extra money to upgrade to business class when I retired and returned to South Africa with my wife during the pandemic and it was expertly handled and a very satisfying, secure experience. Checked in at Schipol around noon on Tuesday 26 September travelling QR0274 to Doha, then QR1369 to Cape Town on Wednesday 27 September. Checked in three bags, two were received, and one was not. Reported at CPT on arrival on 27 September and a property irregularity report completed with appropriate supporting information including pics. Since then it has been a nightmare of correspondence and communication with various people in CPT, DOHA and AMS. All to NO avail. No one seems to have the capability, willingness or interest in helping a customer retrieve their missing bag containing valued personal possessions, including our family Holy Bible which is irreplaceable. Apparently the missing bag apparently was traced in AMS and was meant to be loaded on QR0274/29 September to be delivered in CPT on QR1369/30 September. Nothing arrived and there seems to be complete confusion between CPT and Qatar representatives in Doha and AMS. It seems AMS are not responding but I find it hard to believe that Qatar would not physically investigate what is going on at AMS with their baggage handlers, whom I believe are Swissport. I tried Swissport and the Station Manager in AMS but they don't answer their phones. I keep being assured that the bag is on the next flight but nothing. It is now a week since the missing bag was traced and it is just endless communication with people who want nothing to do with the problem and passing the blame to someone else. No one is willing to show any initiative or take accountability.

✅ Trip Verified | Although it was very early morning, things went fairly smooth. I was moved further up as they needed my seat for someone with medical problems which I was totally ok with. However the seat 19D armrest was falling apart. Food was very nice, and had a nice sleep. Perhaps on those early morning flights would be nice to have a choice (sticker) saying whether I want to be woken up for food or whether I want to be left sleeping. In terms of inflight entertainment it would be nice to be able to watch Rugby World cup

✅ Trip Verified | The seats felt like auditorium seating, Ok for 20 minutes but leave your bottom numb for anything longer. The seating was simply just too small and packed in and the cushioning was basically non existent. Sitting on the isle I was kicked, bumped and stood on nearly every time a staff member came past. This was supposedly in a seat that gave me more leg room and I paid extra for.

✅ Trip Verified | I am writing to thank Qatar Airways for exceptional service during my flight from Washington to Kathmanda via Doha. All flight attendants were welcoming, warm, and professional during both of my flights and provided first-class service. I have to say that Qatar Airways are simply the best airline in the world. Thank you very much.

✅ Trip Verified | At the online check-in when they give me the availability to choose a seat for free on the middle or the aisle side on my return ticket, both ways. If I wanted to have the window side I had to pay an extra fee. The most disappointing was the food, we had 2 options chicken rice and braised beef when they come to me they didn't have beef anymore, so I had to take the chicken biryani. No butter or cheese was served. On the online check-in counter in Muscat i waited more than 25 minutes because one family had immigration issues, since only 1 counter was available.

Not Verified | It's no surprise that Qatar Airways is ranked among the top 10 airlines globally. I recently traveled with my 11 and 17-year-old boys from Doha to Bangkok, and I must commend the airline's exceptional service. The crew members were not only friendly but also soft-spoken, ensuring we had everything we needed and making us feel incredibly comfortable throughout the flight. Thank you once again for the outstanding service; we look forward to flying with Qatar Airways in the future.

✅ Trip Verified | I booked to fly Qsuite business from Jakarta to Athens return. On checking in at Jakarta International airport we had to stand and wait for an hour. When I raised my concern with the staff, they said it was because they have three flights departing at that time. The lounge was the Garuda Business lounge that was really awful. The only alcoholic beverages available were unpalatable and inferior products. The ghastly food offering was substandard and inedible. The lounge was cramped, hot and overcrowded. We left the lounge and used the general access / food court section and bought a decent glass of wine and better food. Four weeks before my return flight, Qatar emailed me to say I can not return from Doha to Jakarta in Qsuite because they changed aircraft to one without Q Suite. If If I still want to fly Qsuite, I must catch an alternative flight 7 hours later and wait 9 hours in Doha rather than about 2. Their rules state that I am unable to enter the Doha business lounge until a few hours before my flight, so the rest of the time, I would be locked out of the lounge. As to their email apology to me for moving my fight to a plane without Q Suite, they said I could choose my own seat in the new plane to get the seat of my choice. I tried. And they will not allow me to book my seat until 48 hours before the flight.

✅ Trip Verified | We flew from Vienna to Muscat via Doha. The aircraft in the 1st leg was Airbus 320, an old aircraft, seats with hardly any space between the rows. The screen was slow with poor resolution. The inflight program was very limited. There were only 2 toilets for the economy cabin resulting in a long queue post-lunch. How can they use a small aircraft for an almost 5 hour 15 mins flight. A320 may be appropriate for a short flight but definitely not for this flight.

✅ Trip Verified | The flight from Bangkok to Doha was on the A380-800. The flight from Doha to Vienna was on an Airbus A320. Both flights were on time and the staff on both flights were very professional and friendly. The food options were above average, and there was a good choice of drink options. I did notice that the entertainment system seemed to have a lot less choice of content than when I last flew Qatar Airways, and the leg room felt a little tighter. Arriving to Doha around 11:00 pm meant a huge crowd waiting to get through security. Doha airport is OK. The flight back to Europe meant taking a bus to the plane and this was a bit of a pain. Both flights were completely full. At Bangkok, I asked at the check in counter whether it was a full flight and the guy behind the desk said that it was overbooked. I guess the remaining passengers got to fly on the next Qatar flight to Doha, which left just an hour and a half after my flight. T I will still fly Qatar Airways and I will still recommend them.

Not Verified | Pretty good service and food but rear-facing seats, and a need to take buses and climb boarding steps on the tarmac. Our stopover in Doha was in the middle of the night and the large impressive lounge is useless: uncomfortable seats to pass 3 hours waiting. They cannot have some lounge chairs to let us rest a little? The male shower room had a queue: why have a large "pond" feature but few shower facilities? The most unacceptable aspect was the need to take buses and climb boarding steps on the tarmac.

✅ Trip Verified | Flight hostesses didn't acknowledge or greet me as I walked to get seated. There are 2-3 hostesses standing by their assigned section who don't acknowledge or greet you, and if they do it's forced and fake. They give juice/water and if you return it when they come to collect it and you say "thank you" they didn't acknowledge.

✅ Trip Verified | Please note that this review is meant solely for the Qatar Airways ground staff. The scores given for seat comfort and cabin staff service are based on previous flights, for reasons given below. We had to cancel our trip due to a family emergency, while we were already in the departure lounge, literally an hour before boarding. We were absolutely distraught because of worry and needed guidance badly for what to do. After exiting the departure lounge and returning to the Qatar Airways check-in counter, one of the staff immediately came to our aid. We had noticed him earlier during check-in attending to passengers queuing for the counters and providing labels for our bags. Not only did he listen patiently to our situation, he also gave clear instructions on how to retrieve our checked-in luggage, as well as when and whom to call in order to manage our flight booking. His calm and sure directions, as well as assistance from other counter staff, helped us tremendously in dealing with the situation. Furthermore, the office that we called regarding our booking attended to our needs very professionally. She explained what we needed to do clearly and repeated patiently when asked to.

✅ Trip Verified | The First Class lounge in Doha is amazing and then we went on a VIP bus to the plane which actually took longer than the flight. The front cabin on the plane which they called First it wouldn’t qualify for even a C class in Europe. The take off and landing were immaculate, the pilot was amazing and food was ok. That is all I can say about a 55 minute flight.

Not Verified | I had read many negative reviews about this airline so was a little apprehensive. I’m very happy to report that our experience couldn’t have been better. From checking in to boarding it was all seamless. The cabin crew were absolutely lovely and so attentive to everyone. The seat was very comfortable and food was generally ok. We would’ve preferred a sweet option for breakfast but apart from that everything was perfect. Will definitely fly Qatar again!

✅ Trip Verified | Check in at AUH fast, Al Dhabi contract Lounge average in terms of offerings and service. Flight from Abu Dhabi to Doha uneventful with good service and decent snack. Oryx One Play entertainment system again not working throughout the flight. No contact gate in Doha with a long 20 min bus ride from a remote stand. Qatar Platinum Lounge South crowded, but fast service and good offerings. 2nd leg to BKK aircraft change from A380 to B773 without being informed. Random seat assigned. Luckily realized this some time before and changed to a decent seat. Boarding organized and from a contact gate. Flight service good, with average catering. WIFI not working.

✅ Trip Verified | July 2023. Family of 5 with 3 children, pre-booked extra leg room seats and so that we could be together. Our seats were reallocated to a group as we transited through Doha airport. We ended up with seats spread across the entire the aircraft, nowhere near each other. Our 13 year old who’s afraid of flying was sick with the stress caused, and to us as parents worried that if something happened there was no way we could have taken care of our 3 children. Total lack of interest, no customer care, no customer service, no attempt to improve the situation, then lies and fabrication of reasons when we complained at the gate, onboard and afterwards to their customer care team. First they claimed the aircraft had been changed, then that our seats were changed for operational reasons, and then best of all claiming we had missed our flight and had been put on a different plane. Because we complained, we never got a refund for the extra leg room seats.

✅ Trip Verified | Qatar Airways has good service on board and the seats are quite comfortable. The airport is also nice to explore. I flew twice now with Qatar but this time we had a delay already in Entebbe of 3 hours then lost the connection flight and had to wait 8 hours in Doha. I asked for a hotel room or a food voucher or anything. We were forced to wait around and sleep in lounge chairs. This was not acceptable and for a waiting time, lost hotel and lost day in Vienna I expected at least an apology.

✅ Trip Verified | The service was amazing. All the time the cabin crew was walking around with drinks and snacks. During the flight I had some problems with my back (sport injuries)and I was walking in the plane to stretch my feet. A cabin crew member came to me and checked if everything is fine and If she could bring me something. She brought me some water and we talked about daily life. She was very kind and at the end even gave me child present for my children at home. She went the extra mile. Thank you Premkamol. See you hopefully soon again.

✅ Trip Verified | Check in at Bangkok airport friendly and efficient. Even Qatars Platinum members are not allowed to use their own lounge in BKK. Their contract Miracle lounge was very average to say the least and does not deserve the name. Boarding was well organized. Cabin crew was friendly and efficient throughout the flight. Food was a big letdown, with no more butter for breakfast, no pepper and salt or a small spoon for the dessert or stirring the coffee. The main meal was disappointing in appearance and taste. Internet worked for just 20 min after reaching cruising altitude. Al Maha transfer service worked well this time after the hostess did not show up twice at the aircraft earlier this year. Platinum lounge was great. The short second leg of the trip was uneventful; the virtual entertainment system (their new 738 do not have private screens) did not work throughout the flight. Overall very average flights.

✅ Trip Verified | First time traveling with Qatar Airways, from Auckland NZ to Milan return via Doha. Staff and aircraft were fantastic! Food and service no 1. Lay flat bed in business class probably the best I've been on. I recommend using Qatar Airways to others

✅ Trip Verified | I paid $88 USD extra for an exit row seat with extra leg room, based on the Qatar Airways seat map during online purchase. But my seat was not in an exit row. I assumed that the aircraft had been changed at the last minute and that the airline would refund the fee. After complaining to Qatar Airways twice, they denied that there was anything wrong.

✅ Trip Verified | Brilliant service as always, clean and modern aircraft. Service outstanding, personal greeting and recognition by onboard crew probably because I have gold status, was not expecting this and it pleasantly blew me away that they offered this personal touch. I booked Al Maha services and was really impressed. Staff go out of their way to make you feel welcome and comfortable, cannot fault a single cabin crew member. Food always of a high standard. Hamad International airport amongst best in the world. Lounges brilliant. I will likely always choose Qatar even though a direct route to certain destinations may be more convenient and cheaper.

✅ Trip Verified | We booked 2 business seats to Europe and we had to pay to choose our seats. I paid $989.80 to select seats. We were supposed to be on Qsuites, one of the reasons we booked with Qatar. On the First leg from Athens to Doha they changed our plane to one that didn't have Qsuites. The seats they allocated us were at the rear on the business cabin, very noisy. As we didn't get the seats we paid for I thought they would offer us a refund for the money we paid to select seats . When we got home I waited for a few days and when I didn't hear from them I contacted them via email. They refused to compensate for the downgrade from Qsuites and they wanted me to sign an Indemnity and Waiver of Liability Form to refund the money I paid for a service they didn't supply. They should refund the fee they charged for seat allocation on this leg.

Not Verified | Incredible experience from start to finish. Feel like I was the only one on the plane. I heard anecdotally how good this was to be and I can honestly say my expectations were exceeded. I have found my airline. I feel comfortable now that all my future airline needs are in good hands. Looking for to the return trip in late September. See you soon.

Not Verified | I was not able to select check-in/seat within 24 hrs of the flight. I have tried on Qatar web and called several times but no help was received and most window seats are gone.

✅ Trip Verified | I upgraded to Business Class (Q-Suites) on outbound flights, and flew Economy Class on the return. All flights were excellent. Business Class was phenomenal: the service, attention to detail, quality and selection food and wine, and the hard products. I loved the fact that on the two outbound legs, there were different wine lists, so I got to try a wide selection of 4 Champagnes and numerous high-quality wines. Cabin crew were always incredibly attentive, responsive, and friendly. On the return, in Economy Class, I also had a two very good flights. Despite only being a Silver member, I was still personally welcomed aboard, and given the opportunity to select my desired meals before meal service. The selection of wine was decent, and the food was fine. Service was always friendly, polite and professional. I really enjoy Qatar - and even though Business and Economy are incomparable, they offer highly polished, professional service in both classes, and goodt IFE, food, and comfort.

✅ Trip Verified | Cabin staff service: Inflight staff is very inexperienced or there is not enough staff. Most of the passengers have complained about inflight service. They were not able complete the food service also on time. Food : For the long term flight food also very bad. Most of the people are not eating some particular items. May be airline can identify this item and remove this item from the menu.

✅ Trip Verified | Fantastic service, professional staff. Would definitely fly with Qatar again. Drink and meal service was amazing. Qatar allow you to dine when you want and continuously top up drinks. You are able to pick what you like from the menu when you want. The private suites are amazing. This is truly a 5 star airline.

✅ Trip Verified | Yet another fantastic experience with Qatar Airways. Check in service at Heathrow was an absolute pleasure. Services onboard QR 010 on 7th September provided by cabin crew was second to none. They were a fantastic cabin crew and was absolute pleasure flying with them. Thank you very much.

✅ Trip Verified | Staff good. Food ok. Seat comfort on 787 absolute zero. I'm 6ft 4" . No room for me at all and the person in front trying to push the seat back to recline. You can pay for a reserved seat at nearly £100 per flight. Adverts when you try to watch movies.

✅ Trip Verified | I have "Gold" status in the loyalty program. After each trip, I send a request via their website to issue an invoice. Customer service ignores my requests. I have been waiting for some invoices for more than a year. The call center is helpless and they say they only send "escalations" to the head office. The trip itself is, of course, great, but the customer service is at a dramatic level and makes me feel frustrated and helpless.

✅ Trip Verified | The first leg of this flight was on the A380 and the second was on a Boeing 787. The A380 was full booked and it’s a remarkable aircraft. Food was terrible on both flights. On the second flight I was starving and was disappointed when all I was given as my first meal was a sandwich. Then the breakfast was inedible. The crew on the flight didn’t seem to get on with each other. Rather unprofessional. Wi-Fi didn’t work. In flight entertainment is superb, credit where credit is due. Wasn’t impressed with Qatar on my last couple of flights.

✅ Trip Verified | I found these two flights quite difficult from a personal standard. The first leg was at 8am, and I was wide awake for and couldn’t rest. The second flight I tried to get some rest but I couldn’t. The food on these flights was really tasty. Especially the Edinburgh to Doha leg. The in flight entertainment was vast and very good. I had checked in online and went straight to security with my E boarding pass, but it didn’t work at security. They let me through then the airline printed me a hard copy at the gate.

✅ Trip Verified | London to Doha was average. Food quality has gone down and entertainment was pretty average with no new movies. Doha to Kochi was with a 'no-frill' airline Indigo from Doha to Kochi. This was absolutely horrible, seats were thin and very uncomfortable, no entertainment, my food was absolutely horrible and staff could not care less. Qatar trying to make a profit by providing customers with a no-frill service is unbelievable and not acceptable. After landing in Doha, we had to take a 25 minute bus ride from the plane to the airport.

✅ Trip Verified | Qatar Airways is one of the most professional airlines. I was very ill on flight, the steward called doctor who allowed medication to be given to help me, then exceptional service once arrived in Doha. I was taken to lounge to shower and escorted to a resting area as I was travelling alone. I highly recommend Qatar Airways. I felt that I was in very safe hands.

✅ Trip Verified | Qatar Airways is undoubtedly the best airline. From booking my tickets on line to online checkin, airport services, in flight comfort, cabin crew, transfer at Doha, everything was just amazing. Although tickets were comparatively expensive however services were value to money.

✅ Trip Verified | I travelled from Geneva to Qatar and Qatar to Colombo using Qatar airways. I was pleasantly surprised to see the concern of the staff regarding the passengers issues. We made a mistake when we checked in to the Geneva airport. We did a hassle free online check in including user friendly seat reservations which helped us to identify seats to our liking and received the boarding pass immediately. However we were confused at the airport as it was our first journey through Geneva airport and did not attend to luggage. At the boarding gate only we realized that we were carrying huge bags with us. When we explained our situation to the Qatar air ways staff they calmly accepted the challenge and attended to our needs immediately without causing us any pain. We are grateful to all the ground staff and crew members at the gate 56 at 16.10 on the 2nd September for their concern. Even while serving us cabin crew members were polite to check on us to make sure that everything regarding our bags is OK. This shows their genuine interest in the well being of the passengers which they may have gained through exemplary training or/and air line may be selecting the ideal people having humanely qualities. The service we received throughout was exceptional. Thank you Qatar airways.

✅ Trip Verified | Although I booked an aisle seat, I was given a middle seat at check-in without anyone mentioning the change, so I had the surprise when I boarded the plane. The flight attendants were very nice and apologetic and tried to find a solution but since the flight was full there wasn't much they could do. I am aware that sometimes there is a last minute change of aircraft and all the seats are changed, but I believe this was not one of these situations because my neighbours on either had the seat they had booked even before I booked mine. I strongly suspect that this happened when I upgraded my return flight to business class, a glitch in the system cleared my seat selection for the outbound journey. I wrote to Qatar Airways about it, and they replied that they are free to change seats at any time, including after boarding. There wasn't enough food, 2 meals and one sandwich, and my vegetarian ovo-lacto meal was a vegan meal. There also seemed to be some confusion among the staff, a couple of times they served me a regular meal and then took it away to give me the special meal. The flights were on time, IFE was good and the flight attendants were very nice.

✅ Trip Verified | The plane from Bangkok to Doha was decent enough but the Boeing 777-300ER from Doha to LHR was shocking. Mould on the ceiling and interior, badly cleaned surfaces. Will not use them again in the future unless they improve. The airport was decent enough. I'm giving them a score this high because of the onboard staff who did the best they could.

✅ Trip Verified | London to Doha was delayed two hours but Qatar Airways failed to inform the passengers about this and not to wake up at 4AM and get to the airport. The onboard the personal service was fantastic especially Maria and Stephanie they really took care of the passengers. The IFE was not working on my seat 1A and WI-FI was patchy but it was nice to experience the Qatar Airways A380 again.

✅ Trip Verified | I asked for a low salt menu, instead of actual food and desserts I got mostly small portions of vegetables (cucumber, tomato) and fruits. I don't think chocolate cakes or tiramisu have salt in them and excluding them from my menu was a turn off. Also the portions of my food were very little.

Not Verified | The business class experience on the QSuite is truly exceptional as I found out on another flight but as far as Economy Class goes, Qatar is far from the best. The seat was quite uncomfortable in terms of seat width and legroom. The cabin crew service was spotty, the headphones handed out when boarding was not working and it took 3 hours for the crew to find me a replacement headset.

Not Verified | This was my first time experiencing the QSuite and it was really a wonderful experience. The seat is amazingly comfortable, though I did not sleep since it was a short 3.5 hour hop. The cabin crew was extremely attentive and took every effort to make your flight wonderful. Excellent food, great wine list, warm and attentive service made and the nice IFE screen to enjoy movies made it one of the best flights till date. The selection of entertainment is not well-curated.

Not Verified | Got a decent priced upgrade and flew business. DFW to Doha was q suite. Good service good food and a comfortable sleep. Doha to Joburg 787 lie flat. Not as comfy but slept fine good service. It was a very good business class product but in no way best ever. I got lucky and my upgrade was less than original ticket.

✅ Trip Verified | I and my wife had Business Class tickets. I was offered an upgrade in the app on checkin for my 3 daughters. After paying for it I realised that the upgrade was only for the segment from Doha to Zurich. I therefore requested either an upgrade for the whole trip or a refund of the amount paid and return to economy. Customer service (center not managed by Qatar) answered that I was wrong and I should have read the terms and conditions. Refused any of the two options. In Doha we try and access the Business Class lounge. No access for my children as the tickets were upgraded and not full Business class. Qatar Airways website places the cost of access to the lounge at 450dr 59% off for children. No mention of the fact that an age restriction applies to minors between 12 and 17 which are not considered children. All these rules applied in a very strict manner with no flexibility.

✅ Trip Verified | Check in at Zurich airport friendly and swift. Prime Class lounge was rather underwhelming with poor breakfast choices, but nice outdoor seating. Flight to Doha was downgraded from Qsuite to normal seating quiet some time ago. Flight to Doha was very good with great catering and good service. Arrival in Doha at a remote stand. The Al Safwa lounge food has improved. Flight from Doha to BKK by the all Thai cabin crew was great, catering not as good as the previous flight. After all, reasonably ok flights, but nothing special considering what I paid for.

✅ Trip Verified | I had an upgrade offer for two persons for Business Class for booth flight sections in my app. After paying I got the message that it was not possible. I thought it was a bug, so I updated my APP content and got the upgrade offer again. I paid again and received the information a second time that it was not possible, after booking on my credit card. These amounts were blocked not just once, but twice each. 8,272 EUR from Qatar Airways were blocked on my card for a whole day. At the business check-in counter, no one could understand what had happened. Only reaction was please write a mail to Qatar Airways. I have never experienced such bad service. In the flight from Doha the climate was not working. After more than an hour of waiting in unbearable temperatures on the plane, a glass of water was served without a word of apology why it was so hot on the plane. After about 3 hours the temperatures become somewhat bearable. Writing an E-Mail on August 4th to Qatar was more then useless. Qatar Airway told me it was a "due a system error". Nothing about the very bad untrained Service on the ground and in the Air. As a Frequent Flyer you get a welcome on board but no Service to solve Problems.

✅ Trip Verified | This review highlights the exemplary service of the Doha-JFK flight QR 701 aircrew on 19th August 2023. Qatar Airways is known for its excellent service in general, but some flight crew do a much better job than others. I wish to mention flight attendant Ms. Amanat specifically for her outstanding service to me and my fellow passengers during our flight. She was always patient, kind, and willing to cater to passenger requests during the flight. She never lost her smile and showed a genuine effort to make our travel comfortable.

✅ Trip Verified | Milan to Windhoek via Doha return with A350-900 from/to Milan and B788 to/from Windohek. Excellent service provided as usual. Crew always very good to top notch depending on the route. Airplanes always new an well maintained. The seat was amazingly comfortable, much better than QSuite that feels a little claustrophobic. PJ's handed out even into a day flight, the F/A also gave to me an extra one for the following leg. The food was very fresh and tasty. The transit in Doha was also smooth, even though if your flight is parked not at the finger you may have a little time to spend on the bus to the terminal. Priority lanes for security work very well and the staff always with a smile. The business class lounge Al Mourjan was full of staff and very helpful. The buffet restaurant is a nice touch with plenty of choice. QR will be my first choice from Italy to UAE, much better than EK. QR staff really knows how to engage with their customers in a warm and authentic manner to make you feel welcome and valuable.

✅ Trip Verified | Most disappointing flight I've had for several years. Baggage damaged and Qatar refuted saying I left it too late and already went through customs. In fact I had gone straight from the carousel to the baggage claim. Both my meals were inedible. Power supply for laptop was old and plug kept falling out. We booked a month early and checked in early but got horrible centre seats. The problem was the online check in wouldn't let me change them. I had to phone and was told I had to pay $100 to change the seat. At checkin I tried again but first leg was Finnair and they couldn't change the seat. Then we tried when we got to Doha, before security and there was a long queue of other people also trying the same - we were 30 minutes in the queue and they said they couldn't change but someone else said to try at customer service. There was another long queue and this time they said there were no spare seats available any more. Was promised an hour of Wi-Fi as a prestige member but every time I tried it said satellite not available.

✅ Trip Verified | Overall, the flight was pleasant. Flying with Qsuite from Jakarta to Doha was exceptional. The cabin crew was friendly, helping a lot, always checking with us if we need help. The Food taste is just amazing for my 2 meals. The Entertainment also updated and had a lot choice for a long trip. Just like mini apartment when flying in Qsuite. Unfortunately, from Doha to PHL, they changed that into regular Business Class in 2-2-2 Configurations. The services are still great for 13 hours flight.

✅ Trip Verified | Excellent service as always by Qatar - cabin crew were very solicitous at all times. The meals were ample and served by the friendliest and hardest working staff I've seen. I get spoiled by QA - I don't want to fly with anyone else!

✅ Trip Verified | Hanoi - Doha - Johannesburg 13-14 August 2023 on Boeing 787-9 / A350-9, respectively. On time. Flew on QR award tickets; selected my favourite seats free due to Frequent Flyer status. Quick check ins. Lounge in Hanoi spacious and good. Onboard, menu had 3 choices of hot meal, all announced 10 days prior to departure on QRs homepage. Transfer in Doha smooth with lounge access (Gold Lounge Gate C14). The flights were faultless and excellent for economy class. FAs were energetic, well rested, groomed, and in a sparkling mood. Drinks were generously served throughout the flights, up to 3 drinks per person per round. Food was good with 3 hot options on each sector, though small portions. Further were sandwiches and snacks served and/or obtainable on request. Both flights were de facto full; this challenges were handled well by the crew who knew how to focus without panicking. IFE worked well with on touch screens, huge supply of movies. Amenity kit and kids toys were given to all who wanted. Decent wines for economy: sparkling was a decent French crémant: Veuve Ambal Chardonnay/Aligoté (30 usd/bottle). White wine was acceptable: Frontera Chardonnay 2022, Chile. Red wine was very good: Maison Robert Olivier Syrah, France. Sodas and beer brands were substandard as usual: the cheapest industrial stuff, sells for max. 1-2 USD/can. Was recognised and further pampered as elite frequent flyer of QR. Only down fall are the very conservative and conform food offerings and the tedious bus-gating in Doha, depriving passengers any premium feeling. Luggage failed to be loaded in Hanoi depriving me comfort on the subsequent numerous flights. Could only file PIR-report at final destination of my entire travel, in Copenhagen. Luggage still not recovered, but I trust it will come soon. Will fly QR again, however.

✅ Trip Verified | Maputo to Denpasar via Doha was very disappointing. Qatar Airways was very average, and on occasions below average, on these flights. Chairs were not great, especially the entertainment console under the chair in front of you. The internet was the worst I've experienced, and the most expensive. Food was okay, nothing exceptional. Unfortunately no Qatar any more for me and it's confirmed that the 787 is not my plane. The A350 is so much quieter and more comfortable

✅ Trip Verified | A delay of 90 minutes. I still managed to arrive in time for my connection but we had barely time to rest in Doha. 90 minutes transit time to get across the terminal to the next gate instead of 3 hours transit.

✅ Trip Verified | My family and I flew this airline and this Boeing 787 from Rome - Denpasar was complete hell. This is a small aircraft for that distance travelled (10.5 hours) seating is 3x3x3 and aisles are small. There is no chance of movement once boarded as there is a lot of time taken up by trollies in the aisle.

✅ Trip Verified | We flew from Jakarta to Doha on business class but were denied lounge access because it was an upgrade. Whats the point of attracting customers if they have to sit in the airport or a restaurant.

✅ Trip Verified | Absolutely memorable trip, outstanding. Our first flight to Doha had new business class seats - very good ones. Long haul was in Q-suite, an amazing experience. They call it 1st class in business and I confirm it. Service was immaculate. Flight was in time and we arrived earlier than planned to Singapore. Choice of meal and drinks are very good. Staff treated us like kings. There were new releases of movies and cartoons and particularly Sing 2. We had Al Maha VIP platinum service in Doha and I strongly recommend to have it to everyone since Doha is huge airport. The lounges were fantastic. Both in Singapore and in Doha. Our luggage was in good order.

✅ Trip Verified | The crew were very helpful and extremely supportive. The entertainment screens have a lot of options. Comfortable chairs even for long trips in economy class. Food was amazing.

✅ Trip Verified | There was an issue with our seats as we were given regular seats instead of the extra legroom seats we booked. I raised the issue with the staff and we were relocated to the correct seats. Service on board was good, special thanks to Ruan who was the most friendly staff member.

✅ Trip Verified | On this trip, my outbound flight from Manchester was delayed by a passenger becoming ill. Whilst I sympathise with a passenger, falling ill, of course, a speedier decision would've saved me from missing connections, which we inevitably did. We sat on the plane for an hour and 45 minutes, whilst it seemed the captain dithered over whether or not to offload the passenger. He did not offload them. Upon arrival in Doha, 15 minutes after my connection had already departed, I was handed a new ticket for a flight which left at 02:25, 7.5 hours later with no apology for the inconvenience caused. There was a flight leaving for Jakarta at 8 pm via Singapore, but I was not offered that option. There was another flight leaving at 08:25 the next morning which would have suited me best, but I was not offered that choice either. I asked if I could go into a hotel for the night to rest properly before taking the 08:25 flight in the morning. They advised me that because my delay was 'less than eight hours' (it was 7.5 hours.) I was not entitled to a hotel. The business lounge in Qatar is not designed for lengthy waits so I asked if I might enter the first-class lounge at least for the duration of my wait given that the delay was the fault of the airline. I was refused because I am 'not a member' When eventually we finally left Doha on that 02:25 flight, I was exhausted and my seat was next to the galley where I heard the crew banging, talking and generally being noisy. I have never experienced such a disengaged crew as this one. The media on the video system did not correspond with the series being advertised i.e., the new series of White Lotus that I was looking forward to watching, whilst being labelled as the latest one set in Sicily, in fact, was the original series which is a few years old.

✅ Trip Verified | -I was informed three month ago that all 3 sectors of my itinerary were downgraded to the old seating. I was able to change my flights back to Qsuites by changing flights, but had to accept a 12h layover at Doha airport. Since I can sleep on overnight flights in the Qsuite only, I accepted the offer. Unfortunately both flights were downgraded again, I was informed about the Bangkok to Doha sector 3 days ago, and about the Doha to Zurich sector just 6h before the departure of the flight. I was up to now willing to pay more, since Qsuites are in high demand and rates were this time around €350 higher than other configuration. When I requested compensation for the previous flights, since I paid a premium for those Qsuite bookings too, I received 2 identical pre-written standard responses saying that they were not willing to compensate, not even with some Qmiles. I am really upset, since the Qsuites are promoted everywhere on the booking app, but what’s the point of booking a Qsuite if I don get it! One of the mentioned flights was my 100th on Qatar, about 70% in Business class, but it never happened that there was a aircraft change from an old configuration to Qsuite, only the other way round. On a lighter note, the flights were outstanding, esp. the Bangkok to Doha sector (QR839) with great food and service. I want to thank especially the wonderful and hard working Purser and her team. I can’t really recommend Qatar at this point, since the hardware problems are getting from bad to worse.

✅ Trip Verified | Firstly, my flight from DUB to DOH was delayed for over 1.5 hours, causing me to miss my connecting flight to DXB. Upon arriving in DOH, I was informed that I would have to wait 5 hours for the next available flight. I sought reassurance that my luggage would be taken care of and transferred to the new flight. I was assured that it would be, but to my dismay, the new connection flight was also delayed by an hour, extending my layover to a 6 hours. I spent an additional 2 hours waiting in a queue to inquire about the whereabouts of my luggage, to discover that it had never left DOH. I was told it would be delivered to my accommodation by morning, yet to this day, it has not arrived, leaving me without essential items. The level of service has left me utterly disgusted.

✅ Trip Verified | Qatar airways is the best airline. As a passenger that requires special assistance, i was assisted in every good way possible. Coming to UK last year September was superb and going back to Nigeria was superb with their customer services. Hanna service at the check-in area was professional and top-notch with contagious smile on her smile. Staff neatly clothed with super smiles on there faces and always ready to assist. I will definitely use Qatar Airways. Thank You.

✅ Trip Verified | We have been using Qatar Airways for over 10 years now without any issues. This time when we booked in their website we found Qatar using another airline called Indigo (cheap no-frill airline) for the Doha-Kochi route. We were absolutely shocked to see the service provided by both Qatar & Indigo. Quality of food has gone down in Qatar, no new entertainment / movies & Indigo Airlines was a disaster (no water provided, no screens for entertainment, rude staff etc).

✅ Trip Verified | It's good to note that Qatar Airways open its check in counter 5 1/2 hours before departure! Good thing I went to NAIA cause I thought its going to rain and it might cause traffic! Started forming our lines at 5:30pm and counters open exactly 5:50pm fir the 11:20pm flight. Check in process was quiet slow, despite my Silver Status I left the counter at 6:40pm. Understandably only two counters were open since the other check in staff are assisting the 6:35pm departure. Anyway, though it was slow but OK since the clerk was super nice and offered me a complimentary lounge pass! The plane departed around 15 minutes later than published but was able to overcome and arrived earlier in Doha! Was a very smooth landing and the crew were all warm! Food served dinner and breakfast were both sumptuous and delicious! I was seated on a window seat and was quiet cramped because the guy beside me was humungous. Arrival in Doha was as expected very warm and pleasant, security check was fast and quick! A separate lounge for Silver members were provided, and was surprised of its huge size, very comfortable, good food, very clean comfort rooms! Went to the gate early as it was quiet far but thanks to the sky train, I was at my gate in seconds! Fortunately, I was upgraded to Business Class on the second leg of the journey! It was a very pleasant experience considering the 13 hours flight to Montreal! Everything went perfectly well! The very comfortable Q Suite, the award winning Catering and the Best Crew Services contributed to an overall pleasant experience! Thanks to Anna and Dale for taking care of me plus their very beautiful Supervisor which I wasn't able to get the name! Thank you Qatar Airways for the free upgrade and thank you for the best service provided!

✅ Trip Verified | First time flying Qatar Airways and definitely the last time. Seats were great and staff was also great and that is the only positive thing about the flight. But the IFE system did not work on my flight. The Ground staff was bad in New York, but ok in Doha. Flight was delayed 30 mins because of technical issues without further information.

✅ Trip Verified | Thank you Qatar Airways Due to the nature of employment, I fly on regularly with long distance flights since 2000. During 2020 with the COVID outbreak, my then carrier of choice stopped flights to and from Johannesburg, South Africa. Qatar Airways was the first airline that resumed flights from South Africa and by times the flights were less than 10% full, but Qatar kept on flying and that bought my loyalty. In addition to the above, why do I continue with Qatar Airways? Flights always on time (very important for me!) ground and flight personnel professional and friendly, Doha transit very quick and efficient even with numerous flights disembarking, providing socks, eye masks and toothpaste kits for even Economy class, food and drinks served of good quality, and lastly - flight schedules work out perfect for me.

✅ Trip Verified | Staff were unfriendly, did not smile and made me feel unwelcome. During service it looked unorganised and on our second flight it took 2.5hrs before a drink or meal was offered. Received a meal and saying thank you to the hostess who did not even acknowledge it. D0 not understand how they say the tomato juice is finished 2hrs into the 9hrs flight and they need to go see if business class has. On our last flight they loaded us into a bus for departure in Doha. We had to stand in it for 30min at the gate before it moved anywhere and to top it off we had to board a hot plane sitting for 30min before taxing and any form of cold air.

✅ Trip Verified | I would like to say a big Thank you to Qatar Airways cabin crew for a job well done on the 7 & 8th of July, You guys know what you are doing, I fell sick on the plane and you attended to me in a a Godly way, even the clinic staff I was taken to when we landed, I salute you all, may you all be blessed in special ways for me by God. Qatar Airways is the best way to go, and I would recommend it anytime to anyone...100 percent

✅ Trip Verified | The check-in was smooth and the crew was pleasant and the food was good. The seat was uncomfortable despite paying for a premium seat on the Doha-Chicago leg. The audio box intruding into the leg space makes a long flight very uncomfortable. The aircraft was clean but was not new. The choice of entertainment was not good especially the Bollywood section which was completely outdated. Qatar Airways crew did not seem to make any rounds with just water or juice. The inflight USB charger did not work on the Mumbai to Doha leg. The crew did not offer any alcoholic drinks without specifically asking for the same.

✅ Trip Verified | Even after I made it to the original flight at final boarding time by running through the airport (due to Qatar Airways late flight), the staff had bounced everyone to the next flight. I asked whether they could accommodate me since I had still arrived by final boarding time but they still said I had to wait for the next flight. Later when I went to the next counter was I told the delay was a day, so I was stuck at the airport this whole time and they could not even accommodate me in one of their lounges. If I knew the delay would have been so long, I would have argued with the staff more at the check-in gate instead of being polite. After I filed a polite and formal complaint regarding what the airline could do for me, I got a nonsensical response and they could do nothing for me.

✅ Trip Verified | In Doha no business class bus was given, just a separate economy bus. Wi fi was not available. I eat gluten free, when I asked for my meal it took an hour before receiving it. Suggestion to have details of the meal available on screen as I was sure what I would get exactly, just that it was chicken. It was delicious though. Friendly helpful staff except that tables don’t get cleared quickly.

✅ Trip Verified | Initial flight from Abu Dhabi to Doha delayed by 90 minutes causing a significant number of passengers to miss their connecting flights. These things happen which most people can understand - unfortunately, there were no updates given until passengers became so irate that they demanded the pilot make an announcement to update us (this happened three times). First announcement: apologies due to technical issues currently being worked on by ground staff. Second announcement: apologies, technical issues now resolved - just carrying out paperwork for clearance. Third announcement: apologies due to technical issues - almost resolved now. Upon landing in Doha, met by a member of ground staff holding a sign, upon asking if the Manchester flight had departed she said yes. Next flight was in 6 hours - the compensation provided was the equivalent of 10GBP - to spend over the 6 hour wait (a coffee alone was 5GBP). Didn't give access to a lounge. Again, customer service upon receiving the 'compensation' and my next boarding pass was poor - no smile, no apology for the inconvenience. I asked out of curiosity why my bag needed to go through a security check when I'd just come from the plane - the response was that the previous airport flying from could have missed something. When flying flying back from Manchester on the return flight via Doha I didn't pass through any security checks to my connecting flight. One plus point to the flights - food is great, hats off to the chef. My TV on the return flight from Manchester to Doha was also not working.

✅ Trip Verified | Fantastic Experience. First time flying Q-Suite of Qatar Airline, have heard many good things about it prior to departure which turned out to be exactly as advertised. You get your own spacious suite, comfortable seat, plenty of storage, great food, all are better than other business class experiences that I had. What really went well beyond my expectation was the cabin crew. From the time I boarded they have always been super attentive with prompt service of what I needed. Special Kudo to Amit the supervisor, Hattaya who handled my section with a smile that can light up the cabin, plus Chenny and Asil who both were in the front (Apologies to the rest of the wonderful crew whose names I didn't quite remember) Moreover, the lounge in Doha is just fantastic. There have been plenty of praise about the facilities so I am not going to repeat here. However I really want to point out that all the staffs are well-trained and always proactively helping out asking for our needs, which is not something I experienced in most of the business class lounge. They were also very serious about the work product they delivered. We ordered a steak at the dining room that turned out to be too well-done and not tender, we made a very slight comment about it and five minutes later the Chef came out and explained to us that they deliberately didn't leave it too rare and we are all travelers so they want to be on the safe side. The only drawback is the inflight WIFI. $10 for a full flight plan is very reasonable so I purchased it right on board. However after I napped the system could no longer recognize me so I had to make another purchase. Again this isn't a huge amount but with everything being top-notched this is a bit surprising and disappointing.

Not Verified | Every time the food was disgusting!! The desserts are basically yoghurt!! Seriously yogurts are desserts?? I flied from Boston to Qatar. Qatar to Dhaka and then return from Dhaka to Qatar, Qatar to Boston. Almost in every meal food was not tasty! Disgusting foods! Means Qatar does not have good food culture! The bread they provide is so hard, that even the dogs of USA will not eat! My kids couldn't eat anything from the flight. My son has autism so we signed for the DPNA code. When we checked in looked like the staffs do not even know what is that! I didn't find any special accommodation for DPNA code provided by the Qatar Airways. We had hard time making them let us take the stroller with us as we had 8 hrs transit time in Qatar! I traveled so many other airlines. Emirates is still the best. No where near them! I will give it 2 star!

✅ Trip Verified | Frankfurt Terminal 2 checkin and security check was swift and friendly. Contract Lounge rather average. Flights uneventful, crew on the second leg was rather stressed. Why wake one up for breakfast three hours prior to arrival on a 6h night flight? Seats were cramped, slightly better on the CX aircraft. What was very annoying was the fact that the ex Cathay aircraft did not have the usual 4000+ choices entertainment system (which was even promoted after departure), but a different interface with about 35 random movies and shorts and no Audio programs.

✅ Trip Verified | Flight was okay and Doha airport and city both are very nice, amazing place. Problem is customer service on the phone. They don't speak or understand English very well. When you ask for supervisor because you've called several times and they're not understanding, they give you a hard time and say the supervisor can't do anything and try to get you to not transfer. After insisting they put you on hold for 15+ minutes only for the supervisor to get on the line for a few minutes, and every time I called they hang up mid way through the call. They said an investigation would take 24-48 hours, it took 1 week.

✅ Trip Verified | Our flight was delayed 2.5 hours due to a technical difficulty and we were made to wait for the transfer buses for half of that. We were given a 45 QAR voucher which wasnt enough for a water and slice of pizza so we had to pay for the difference. On top of that the hostesses were constantly hounding us over having our feet in our shoes (which is a bad idea since feet start to smell inside shoes and disturbs other passengers). All in all I got the experience I would get in a budget local airline and I'd rather pay more using a different airline than to experience this again.

✅ Trip Verified | The seat was small. The staff was very nice. There was a family of adults in front of us. As the plane took off, the man put his seat in full recline position and did not move during the flight. I had to put my legs under the seat next to him thus preventing my daughter and my wife from sleeping. I tried to tell him several times no answers. When i realised the family father was next on the right i showed him politely. He looked down on me in a very protective way. The staff did nothing on this flight but on the second part of the flight on the second plane another guy got reminded to put his seat in standing position whereas he just moved down the seat a little bit for few minutes. Good point: the food is nice and the videos too.

✅ Trip Verified | Flight on time. Smooth cooperation with their partner Rwandair by whom I arrived with in Doha early morning coming from Kigali. Luggage transfer went smooth, arrived quickly in Hanoi. In Doha I had 12 hours layover; I was eventually denied a hotel stay but had lounge access to their decent Platinum lounge. Onboard, recognised as elite traveller and was well pampered by professional attendants. They secured me 3 seats in a row by applying seat-block for me as elite flier. The plane was not fully occupied as this is a new, additional flight on this route. IFE of high class and movies renewed frequently. Food onboard improving for QR: 3 offerings at dinner, of which I had two dishes of beef, which was excellent. Beers were of ridiculous poor quality, wines were fair, including a sparkling Spanish cava. The wineglasses are so small that they embarrass the passengers. They hold 5-8 cl only. The wineglasses on my previous flight, Rwandair, are 4 times larger. Amenity kit given though rather useless. A hot snack was offered before morning landing in Hanoi. Recommended, can't demand much more for economy class. But bring onboard your own slippers, and headset. Qatar Airways' tickets have become too expensive during Corona.

✅ Trip Verified | I flew with Qatar to HKT via DOH (return via BKK-DOH-AMS) using Economy class on the AMS to DOH segment and Business class on the DOH to HKT segment. New interior with plenty of legroom in economy and good service on the ground and in the air. Old business class on the Doha to Phuket segment but still very good with a very nice amenity kit and pyamas provided. Return via BKK, all segments in economy was also good, with a seamless transfer process in Doha. Will keep flying Qatar.

✅ Trip Verified | The aircraft was very old, the screen Tv was blurred and not working and my seat was uncomfortable. No wifi unfortunately. The cabin crew were nice, respectful and helpful.

Not Verified | We had a flight from Tehran to Dallas USA. My customer service representative was super courteous. She explained the whole procedure in an excellent manner, she provided the right kind of wheelchair service for me and my mother, and in total her careful explanation of the procedures until I get to the destination helped to lower my anxiety from attending a long 18 hours trip.

✅ Trip Verified | Exceptional service with this airline. Caring, warm, personable. I mentioned to the crew that I don't drink alcohol. Not only did they prepare a glass of non-alcoholic champagne for me, they brought and showed me the bottle just to reassure me that the alcohol content was zero percent. Then after the main meal, they came round to tell each of us, "The service isn't over!" And many of the ground staff I interacted with were just as impressive.