Qatar Airways

KWI-DOH on newly refurbished A320 with 2-2 lie flat seats angled toward the windows. Great if US carriers could copy this modely especially for coast-to-coast travel in the US. Service was obliging for this one-hour sector. Connected in DOH to IAD on a 777-300 and was in seat 6K. Overall service was good but somewhat slow due the chief purser having to spend an inordinate amount of time dealing with one selfish and disruptive passenger from Qatar who insisted on bringing his toddler up from economy even though the child not was ticketed in business. He loudly argued with the flight attendants including telling them that he was friends with the Qatar Airways CEO. The chief purser handled the situation admirably and the child was eventually taken back with his nannies in economy. This overly entitled passenger though the plane was his own and that he could do as he liked. Food was good. Call button not always answered very promptly. Washroom kept clean. A great product overall.

Flew Dubai-Doha-Colombo with my wife and child in economy. Overall OK food was OK options finish quickly and you have to manage with what is available. Leg room was OK restricted due to entertainment box under the seat. Few things that they may need to look into: Check in staff at Dubai yawning at 8am in morning not as welcoming as we expected. Doha-Colombo sector too cold inside the aircraft for many passengers but repeated request by us to make it a little warmer did not yield any result. Aircraft was clean and well maintained good entertainment system and options. This was 1'st Qatar airline experience will fly them again but not worth becoming loyal to them.

Have used Qatar a number of times for Manchester to Perth via Doha and return always in economy. Sunday 14th Dec 2014. First leg on a full to capacity 777. The cabin crew were excellent in dealing with a full aircraft but the IFE was very poor and limited in choice of films. Also I feel that the standard of food served has fallen considerably. The aircraft itself looked "tired". The leg Doha to Manchester in an A330 was a contrast. Very nice aircraft with good IFE food still of a very average standard but the real difference was the cabin crew. I got the distinct impression that we were a nuisance and interrupting their rest time. No smiles indeed they were quite sullen and spent most of the flight sat on their seats by the galley not even chatting to each other. I doubt very much that I will use Qatar again.

We flew Bangkok to London return. So with a change in Doha 4 different flights and they all vary. The flights to London were good and especially the first leg with excellent service from the staff. Good food too. But the return was less good. Especially the final leg Doha to Bangkok. We left Doha around 1am and it would have been nice to get a good meal to settle us down for the 6 hour flight but they just brought us a miserable sandwich. 2 hours before arriving into Bangkok - around 10 am - I expected a nice breakfast - nothing too heavy - but the food options were dinner-based - so beef or chicken with veg etc. I think we just wanted eggs or croissants with coffee. I've flown with Qatar many times and I find the service quite variable. The stop-over in Doha bus connections is now a drag.

LHR-DOH-PER-DOH-LHR. Flew the 4 sectors on 777-300 ER recently in Economy. They do a lot of things very well but Seating Inflight Entertainment and Beverages really harm their efforts. Seating is reasonable but what a nonsense on all 4 sectors the recline was! Goes back much too far clears any food and drink off of the table into the lap of the person behind I saw it happen twice and had a very narrow escape myself! When food and drink are not an issue the screen on a fully reclined seat is too much in your face. Drinks were infrequent and if you ordered a Spirit mixer eg. gin & tonic they mixed it for you (in varying strengths) rather than give you the standard small spirit bottle and separate mixer. Small point but again not 5 star standard. Inflight entertainment was good but not great. These are like for like comparisons if the price and schedules are better with Qatar then you may prefer to overlook these issues. Drinks and IFE are small irritations but compared to others they are falling short.

Flew NRT-DOH-JNB return. The leg between Tokyo to Doha was on a 777. Quite comfortable. Service was excellent and the staff very attentive. The crew definitely put in the added little extra attention that makes the difference. Aircraft very clean etc. Trip from Doha to South Africa on the 787. While this aircraft is rather impressive I found the entire experience heavily marred by the presence of the entertainment box under the seat in front of you. This can really make it nigh on impossible to get into a comfortable position. I had read the reviews and didn't think it would be such a big deal. At the beginning it isn't but after some hours it starts to become a problem. On the way back I was actually relieved to get off the 787 and onto the 777 for the trip to Tokyo. Having said that the service on the 787 was of the same high standard that made up for the seat discomfort caused by the entertainment box. All in all the airline itself is excellent and the service quality very high. Qatar definitely deserve the 5 star rating that they have. Would definitely fly Qatar again definitely. But would try to avoid the 787.

PVG-DOH-PVG good to have a non-stop flight from Shanghai. Qatar is pleasant and reliable food was below average even for Economy cabin was about 80% full so was able to get an open seat next to me. Entertainment is average not as comprehensive or as up to date as Emirates. Staff were ok but somehow seem cool and disengaged or at least not as personable as on other carriers 777 aircraft was fine service was on time new Doha airport is very handsome and much improved with great lounge space accessible to frequent travelers even holding Economy seats. Not clear why Doha sometimes still uses bus connections to remote parking for arriving flights.

I flew London/Dubai and return via Doha in economy class. All 4 legs were on-time or even early! Apart from the Doha/Dubai leg the other flights were only half full so people could spread out and have the centre 4 seats to sleep. However I really would not say it is a five star service! The meals were OK nothing special and the portions not that large. The inflight entertainment was very good in my opinion. No amenity kits with socks or eyeshades for a 6 hr flight! On all 4 legs I found the crews very well groomed professional but not exactly warm and friendly.

Booked MAN-DOH-HKG return. DOH-HKG operated by CX so this review refers only to the MAN-DOH sectors. Outbound flight in a modernised A330 with a much smaller IFE box under the seat (makes a big difference to leg room) return flight in an older A330 with the much-larger IFE box and the older-style IFE interface. Leg room not an issue as both flights were half-empty so I had the whole row to myself. Seats on both sectors were very uncomfortable: I always found them comfortable before and the seats look quite new so I suspect that cheaper/uncomfortable seats are now being installed. Cost-cutting and deteriorating standards are now evident elsewhere: tray tables not properly cleaned less food than on previous flights (and worse quality) poorly maintained toilet facilities and very unhappy-looking FAs on both flights. Online booking page kept returning server errors - I tried to make changes to my schedule on several occasions back home as well as in Hong Kong with similar errors noted in both countries. I'm hoping that all this was just a one-off or perhaps QR's previously flawless service has led me to expect too much. But for the first time I didn't enjoy the flights that much at all. It won't stop me from booking with them again but if this situation continues I will definitely consider switching to another carrier for my flights to east Asia. However both flights were early and the fares were excellent value even after paying for a change of flights.

QR707 DOH-IAD. Got on board and after an hour informed that the overhead lights don't work and that the crew had informed ground personnel about the problem before push back but that nothing could be done. I would have appreciated being informed by the crew when they introduced themselves that there was a problem with the overhead lights particularly given that it is a daytime 14-hour flights when some passengers may wish to work. Service on board was good. Food was very good well presented and prepared and very tasty. Flight departed on time. Check in easy with lots of staff to greet and provide directions. Overall a good product at a competitive fare for business class from the US to the Gulf States.