Qatar Airways

Customer Reviews

5 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 2412 reviews
7/10
5 star Skytrax Rating
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9/10

"cabin service was impeccable"

(Australia)

Verified Review | Colombo to Rome via Doha return in Business class. Outbound, check in at Colombo handled by SriLankan Airlines. Even though check in was swift, service was lethargic. Boarding and departure slightly delayed. First flight was on an A340-600 which had been refitted. Seats quite comfortable. IFE somewhat disappointing as content not as extensive as expected. Cabin service was impeccable and food good. Happy to see that Qatar Airways maintains inflight catering standards. Transfer in Doha was swift. Second sector operated by a A330-200. Comments similar to first flight. Fast disembarkation in Rome. Return check in at Rome was good friendly and fast. Lounge used by QR in Rome leaves a lot to be desired. Boarding on time with early departure. Flight was operated by a Boeing 787, and the IFE on B787 is excellent. Cabin crew were charming and professional. Food and drink excellent. Early arrival into DOH giving good connection time in DOH. Doha business class lounge outstanding - clean and crisp. Last sector to CMB was again on an A340-600. All good and left plane as a happy passenger.
AircraftA340-600 / 330-200 / Boeing 787
Type Of TravellerSolo Leisure
Seat TypeBusiness Class
RouteCMB to FCO via DOH
Date FlownApril 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
2/10

"Brussels airport was still closed"

(Belgium)

Verified Review | We were due to travel from Cape Town to Brussels and I phoned Qatar Airways office three days before our departure to ask if Brussels airport was still closed after the bombings. I was told that it would be open but I asked what would happen if it was not open and I was informed that passengers would be put on flights to Amsterdam, Paris or Dusseldorf. I therefore printed off our boarding passes to Brussels two days before the flight as requested. When we arrived at Cape Town airport 3.5 hours before the flight, we were told that our flights had been cancelled and we would have to rebook. At the booking office, we were told that there were no seats available on flights to Amsterdam, Paris, Dusseldorf or London Heathrow and all they could offer us were flights to Birmingham. If Qatar had sent us an email to inform us that our flights had been cancelled, we might have been able to find much more suitable alternatives in time. We accepted very reluctantly to fly to Birmingham, as this was extremely inconvenient, only to be told that the airline would not organise or pay for onward travel from Birmingham to Brussels. We also faced a wait of 7 hours at Doha airport instead of the previously scheduled 2 hours. We asked if there was a possibility of an upgrade or a place in the Business lounge but we were told that it was not company policy. At Doha airport, we tried to book train tickets from Birmingham to London and from London to Brussels on the Eurostar but there were no printing facilities we could find. It was also cold and extremely noisy, with the children's play area right next to the quiet room .Our train tickets cost us £33 each and Eurostar tickets 382 euros, out of our own pocket. We finally arrived at Birmingham airport to discover there were no trains that day to London, due to overhead cables being down. We finally arrived in Brussels at 11.30pm, having been due to arrive originally at 7.25am. An email of complaint to Qatar Airways was met with the inflexibility we had encountered from the supervisor at Cape Town airport. This was the first time we had travelled with this airline and it will be the last.
AircraftBoeing 787
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteCPT to BHX via BRU
Date FlownApril 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
3/10

"bad experience with a big family"

(Switzerland)

Verified Review | A bad experience with a big family on the flight from Cape Town to Doha that basically took over the business section, messed up the bathrooms and used the space in front of the toilets for praying - so much so, that one felt guilty to get up to use the lavatory. This family also had a child, that was screaming for nine hours. The child is not to blame - the parents did not pack single toy or drawing book etc. Original ticket had a layover in Doha of more than 8 hours that with complimentary hotel. Qatar changed the times which resulted in the cancellation of this hotel booking. I was assured by there are ample sleeping opportunities in the Business lounge in Doha but do not bet on this. Lounge was cold and too noisy for sleeping. Quiet zone was occupied so you are waiting there for your next flight until the next morning. Next shorter flight in bad business seat in A320 and I could not sleep properly. Will not book again if they have a layover of less than 8 hours.
AircraftBoeing 787 / A320
Type Of TravellerSolo Leisure
Seat TypeBusiness Class
RouteCPT to BEG via DOH
Date FlownApril 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
9/10

"business class seat very comfortable"

(United Kingdom)

I've used Qatar Airways in a mix of classes 10 times over the past year and I have to say in my opinion they are one of the best airlines at the moment. Check in LHR T4 quick and polite used the lounge (Skyteam) through my frequent flier status. Economy on the first flight seat 31A on the upper deck of the A380 comfortable seat with good AVOD departed on time. Service good with lunch and a snack served by a cheerful crew. Connection at DOH very good boarding on to a new looking Boeing 787 business class seat 4E which was very comfortable. Despite an early morning departure dinner served which was pretty good, I slept for 6 hours waking up to a cooked breakfast 2 hours out of CPT. Arrived a little late but bags off quick a great flight. Return CPT-DOH-LHR check in quick and polite, offered an exit seat which was nice, the Boeing 787 in economy is a little tight but I don't mind being small - the seat is also a little hard but otherwise a very nice aircraft food and service on this flight very good for economy. Connecting in DOH onto another A380 and again seat 31A upper deck. Early 03:30am departure so skipped food, although drinks offered through the flight - I slept 4 hours waking up for a cooked breakfast which was okay. Arriving a little late in to LHR bags arrived quickly. All in all a great product and currently my favorite airline.
AircraftA380 / Boeing 787
Type Of TravellerSolo Leisure
Seat TypeBusiness Class
RouteLHR to CPT via DOH
Date FlownApril 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
5/10

"all flights on time"

(United Kingdom)

Verified Review | London to Colombo via Doha with Qatar Airways. The Boeing 777 had the best legroom but narrow seats, A340 was very cramped, the Boeing 787 average but narrow seat. Onboard service by crew was good. I found the food inedible and was very disappointed. All flights on time though so that was a bonus. Not sure how you get five star service in economy.
AircraftBoeing 777 / 787 / A340
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteLHR to CNB via DOH
Date FlownMarch 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
10/10

"experience was excellent"

(United Kingdom)

Verified Review | Edinburgh to Male via Doha return in Qatar Airways business class. Everything about the experience was excellent both on the ground and in the air. Great food and drink, comfortable seats, wide range of entertainment and punctual flights. The dedicated Qatar Airways arrivals lounge for premium passengers at Doha was new (to me) and worked very well.
AircraftBoeing 787 / A330 / A320
Type Of TravellerCouple Leisure
Seat TypeBusiness Class
RouteEDI to MLE via DOH
Date FlownMarch 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
7/10

"avoid the Boeing 787"

(Netherlands)

Amsterdam to Bangkok via Doha with Qatar Airways. Amsterdam - Doha leg was the Boeing 787-800. Fortunatly the ground staff at Amsterdam Airport assigned me to an exit row seat, which gave me more legroom. This worked out well for me, since the normal seats on the B787 are too small and only have 31 inch pitch. Avoid the Boeing 787 at all costs. On arrival in Doha we were transported by busses to the terminal and welcomed by a long queue for a security check. It took quite some time as they had only 2 or 3 stations open, with several international flights arriving at the same time. With the new departure time from Amsterdam (18.15 instead of 14.40) you may have only minutes to transfer (depending where you're flying next of course) and that might turn out to be too short. Hamad Airport wasn't quite what I had hoped for. One positive note; Doha is not as busy as Dubai. Doha to Bangkok was on the fantastic A380. This flight was very good and I was lucky again and given a seat on the upper deck economy section (seat 25b). The seat was in front of the bulkhead and offered me extra legroom ones again. Smooth flight (or rather a nice inflight sleep). The return flight from Bangkok to Doha was an A380 again and was uneventfull. At Suvarnabhumi it took the ground staff quite some time to realise that their check at boarding wasn't going to work with only 1 staff member checking passports and boarding cards. After some time another staff member came and checks went quicker and the flight could depart on time. On arrival in Doha no security check, off the airplane into the terminal. The flight from Doha to Amsterdam was now on a new Boeing 777 with 10 seat abreast. Still not bad and I was happy I didn't have to sit on that awful 787. Nice flight and another fine crew. On all flights the crew was nice, and they worked hard, always smiling, always happy to help. Transfer time in Doha only 50 minutes, which is a recipe for disaster and that is a dealbreaker for me.
AircraftBoeing 787 / 777 / A380
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteAMS to BKK via DOH
Date FlownMarch 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
10/10

"very polite, friendly and smiling"

(United Kingdom)

Verified Review | London Heathrow to Cape Town via Doha with Qatar Airways. What a wonderful experience. The crew were well turned out, the service was very polite, friendly and smiling. The meals were way above average. Legroom was more than adequate (maybe I'm just short) and the inflight entertainment was not lacking. I loved my experience with them and I would definately fly them again.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteLHR to CPT via DOH
Date FlownFebruary 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
10/10

"fantastic business class experience"

(United Kingdom)

Verified Review | Copenhagen to Melbourne visa Doha return. This was a fantastic business class experience and I understand now the recognition QR get for their product. From ground to air, they are streets ahead of most airlines. The 1-2-1 seating on the Boeing 787 is amazing, comfortable and provides an intimate and private space on a long flight - even the 2-2-2 seating on the Boeing 777 was a very respectable product. The catering is fantastic, on all flights the quality was high and beautifully presented. The Barramundi in Saffron sauce I was served on the way back from Melbourne, was something I would be very happy with at a high end restaurant! There biggest asset is their staff who provide consistent and warm hospitality. I was greeted by name on boarding on several flights, including with 'salaam' which was a nice touch. The lounge staff were friendly without being overbearing and the guy manning the showers outbound deserves a massive pat on the back as he went out of his way to ensure I had everything I needed to get refreshed. Outbound on my flight DOH-MEL I was unwell so unfortunately didn't get to enjoy the catering (which looked amazing from the menu) or bar but was well looked after by staff onboard the flight including the CSD who checked up on me throughout the flight. Inbound on the last leg to CPH, my seat area hadn't been cleaned properly due to late landing and turnaround of the plane. This was unacceptable but once crew was informed she was embarrassed and tried her best to rectify the problem and tried to more make up for it through the rest of the flight. All in all the soft service is really what sets QR apart from their rivals.
AircraftBoeing 787-8 / 777-300ER
Type Of TravellerSolo Leisure
Seat TypeBusiness Class
RouteCPH to MEL via DOH
Date FlownFebruary 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
1/10

"no staff were waiting"

(China)

Verified Review | A recent trip from Dubai to Edinburgh via Doha was wrecked. Dubai to Doha flight delayed due to weather which is fair enough, cabin crew and supervisor reassured us that the Captain had called and we'd land 20 mins before departure so would be whisked to our flight to Edinburgh - however no staff were waiting, and the connections desk told us the gate was closed. Some hours later (after being re-routed via London) our London flight was delayed for over an hour to await connecting passengers, so we were likely to miss the London to Edinburgh connection arranged on British Airways - no ground staff waiting on arrival for us there despite promises. The British Airways flight was delayed due to technical fault so we arrived 12 hours late with no luggage - missed my wife's surprise party and champagne breakfast the next morning as I had to get up early to go and collect luggage from the airport.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteDXB to LHR via DOH
Date FlownMarch 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
10/10

"very good service by crew"

(Singapore)

Sao Paolo to Doha on Qatar Airways. The business class flat bed was very comfortable for a 14-hour ultra long flight. Food selection and wine selection extensive and cater to all needs. Very good service by the crew on serving the food, as well as attending to needs of passengers. Would highly recommend Qatar Airways business class for this route.
AircraftBoeing 777-200LR
Type Of TravellerSolo Leisure
Seat TypeBusiness Class
RouteGRU to DOH
Date FlownMarch 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
6/10

"below average performance"

(Germany)

Qatar Airways from Doha to Frankfurt. The flight was on time and the cabin crew was polite. Having travelled with QR before this flight was below average performance. When booking 2 months before, it should have been operated with an A350 but aircraft change was not communicated to me, and I flew an older Boeing 777. The IFE system was quite slow and lower resolution.
AircraftBoeing 777-300ER
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteDOH to FRA
Date FlownMarch 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no
3/10

"IFE kept freezing"

(United States)

Admittedly this was only a short 1hr 45mins flight from Bangkok to Hanoi, but I found the 10-abreast seating uncomfortable, cushioning felt thin, and the extra inch or two of pitch compared to most airlines was scarcely perceptible to me. My inflight entertainment kept freezing and re-setting so I didn't have a high opinion of it. The content looked good. There was a snack served, but it seemed to have been composed with no thought. The aircraft seemed worn and dirty.
AircraftBoeing 777-300ER
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteBKK to HAN
Date FlownMarch 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
10/10

"the friendly cabin crew"

(Austria)

Doha to Vienna and Qatar Airways is really a 5 Star airline. The Boeing 787 seats were in the 1x2x1 configuration which makes a lot of room for the business class travellers. The seat can be transferred into a full flat bed and I had enough space also for my legs (I am 183cm). The food was great and the friendly cabin crew asked me every 30 minutes for additional food. Also an ice cream was served as a dessert.
AircraftBoeing 787
Type Of TravellerSolo Leisure
Seat TypeBusiness Class
RouteDOH to VIE
Date FlownMarch 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
3/10

"seats appear to have limited leg space"

(Netherlands)

Seats appear to have limited leg space, the inflight entertainment has a decent selection, and drinks available as you want, but you have to ask. Food was terrible, and almost the same snacks and food during all four flights. Experience between my four flights varied between bad and worse. All flights were on schedule, the crew was friendly enough once you got their attention. A lot of correspondence before departure due to special needs (wheelchair passenger, and bringing ashes of a deceased). Online customer service friendly and efficient, though sometimes slow in responding. By phone also very good. However, requirements were not communicated or correct according to check-in, resulting in delay and stress.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteAMS to BKK via DOH
Date FlownFebruary 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
6/10

"Boeing 777 good for couples"

(Switzerland)

Second flight with Qatar Airways from Zurich to Melbourne. First flight to Doha was in Boeing 787 with single seat at window and now in 2 seats at the window in Boeing 777. What a difference: you have no direct access to the aisle and seats in 777 are less comfortable. Food was just good as in the Boeing 787. Qatar Airways uses Boeing 777 to Australia so good for couples. If you travel alone you should take a seat in the middle row to have direct access to aisle. The business class product of Qatar Airways is different depending on the aircraft. *Unverified*
AircraftBoeing 777-300ER
Type Of TravellerSolo Leisure
Seat TypeBusiness Class
RouteDOH to MEL
Date FlownJanuary 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
5/10

"window blinds were closed"

(Australia)

Sao Paulo to Doha, and on boarding I was informed there was no champagne left for boarding drink service, with the meal a French wine selected was also not available. There was one size of pyjama left and that was XL. As I was sitting in seat 2B it was difficult to understand why these shortages occurred. Whilst the flight left at 3am and arrived at 9pm, window blinds were closed and it was treated as if it was a night flight which meant you had to buzz if you wanted anything. I have flown Qatar Business quite a few times and this flight was not at the same level of the previous flights. Our connecting flight out of Doha had champagne but it was warm.
AircraftBoeing 777-200
Type Of TravellerCouple Leisure
Seat TypeBusiness Class
RouteGRU to DOH
Date FlownMarch 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
9/10

"food is really excellent"

(Switzerland)

Zurich to Doha with Qatar Airways, and my first flight on a Boeing 787. I had a Single seat at a window, very comfortable in each position. Fully flat it gets a good bed, but not the best in the industry. Storage for hand luggage is limited when you travel with carry-on only, passengers seating in the middle row put theirs in your compartment as well. The food is really excellent (some of the dishes came close to food quality on Swiss First!) The crew were young and very different from one flight to the other, but in general friendly and efficient. I reckon Qatar Airways crew is better in most ways then their competitors from the Middle East. Ii wonder what is all the fuss about air quality or bigger windows on Boeing 787 : I could not realize that the air would be better than other aircraft, I could not tell that the windows are bigger then on other planes.
AircraftBoeing 787
Type Of TravellerSolo Leisure
Seat TypeBusiness Class
RouteZRH to DOH
Date FlownJanuary 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
7/10

"delay in arriving flight"

(Oman)

Qatar Airways from Johannesburg to Doha experience was nice though flight took off more than an hour late due to some technical snag. Seats were comfortable and service was good. However experience at Doha Airport was not good. Connecting flight to Muscat was missed due to delay in arriving flight. At the airport the best airline staff could do was to hand over the boarding pass for the next available flight which was after 7 hours and show the way towards the terminal which was disappointing.
AircraftBoeing 787
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteJNB to MCT via DOH
Date FlownMarch 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
9/10

"great business class experience"

(Singapore)

Singapore to Oslo via Doha with Qatar Airways was a great business class experience. A delicious dessert, especially my Laduree Macaron. A wide selection of food from menu. main course not very suit to my taste because I have a Asian taste bud. The seat comfort enough for me have a good sleep. Luxury beverage (non alcohol) from France winery - for passengers that cannot have alcohol like me.
AircraftA350
Type Of TravellerCouple Leisure
Seat TypeBusiness Class
RouteSIN to OSL via DOH
Date FlownFebruary 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
10/10

"experience was awesome"

(India)

Flew to Orlando from Bangalore via Doha, and the entire experience onboard the Boeing 777 on both routes was awesome. Having flown on Qatar Airways previously and being a Gold member, the service on board was five star. Cabin crew friendly, attentive with excellent choice of food and beverages and On demand menu. The lounge at Doha early morning was crowded, despite being huge with various counters. I would really give them 6 stars if allowed to do so.
AircraftBoeing 777
Type Of TravellerBusiness
Seat TypeBusiness Class
RouteBLR to MCO
Date FlownMarch 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
9/10

"a fabulous experience"

(Germany)

Frankfurt to Doha in economy class on B777, and a fabulous experience with Qatar Airways. Check in at FRA was a bit slow, but everything else went well. Staff onboard the plane were kind and welcoming, and service was attentive for this quite short flight. Food was okay, not brilliant but plenty of drinks offered during the flight. Cabin was very clean and nice, the inflight entertainment seemed to be close to Emirates choices and all worked well. Definitely choose for future trips if schedule suitable.
AircraftBoeing 777
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteFRA to DOH
Date FlownFebruary 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
3/10

"a week to reply to each email"

(United Kingdom)

The customer service were rude both in the airport and on the telephone - I tried by email but they took around a week to reply to each email which they had clearly not read. I found the legroom was not enough. The cabin crew don't do any kind of beverage service, you kind of have to get their attention to get a drink. As for the in-seat entertainment although there is a good choice of stuff to watch, the screens use a touch-screen control which doesn't seem very sensitive, meaning you get people tapping the back of your seat with a great deal of force - not great if you want to sleep. The screens are actually a bit too big, meaning if the seat in front goes back it's so much in your face it's not pleasant.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteLHR to CMB via DOH
Date FlownFebruary 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
9/10

"friendly and very attentive"

(United Kingdom)

This was our first time with Qatar Airways from Manchester to Bangkok via Doha, but it won't be our last. The seating on all aircraft's that we flew in were excellent especially the A380 which was brilliant, followed by the 777 which had so much space. The cleanliness of the planes was excellent, the staff were friendly and very attentive to our requirements, the menu was very good and the selection of wines onboard were also very good. The food was served quickly when asked for as they offer serve on demand which is ideal when having two flights within a very short time, in fact the food was too plentiful on the first flight from BKK that after picking up our flight to Manchester we couldn't manage any more. Great airline, will certainly use again on my next flight.
AircraftA330, A380
Type Of TravellerCouple Leisure
Seat TypeBusiness Class
RouteMAN to BKK via DOH
Date FlownFebruary 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
10/10

"was very impressive"

(United States)

Washington to Kilimanjaro via Doha. We have flown business on several different airlines and Qatar Airways was very impressive. The flight attendants were exceptionally friendly and helpful – seemed a cut above the others. We had a long layover between our flights and Qatar put us up in a hotel in both directions free of charge. That was impressive. Their lounge in Doha is huge and one of the best we have ever seen. Customer service was impeccable. If I could give them 6 stars I would.
Type Of TravellerCouple Leisure
Seat TypeBusiness Class
RouteIAD to JRO via DOH
Date FlownFebruary 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
7/10

"overall a good experience"

(Finland)

Stockholm to Bangkok via Doha, and overall a good experience with Qatar Airways. However, the Boeing 787 between Stockholm and Doha had less leg room and width then the A380 between Doha and BKK. Other than that the overall service was better on A380. It was my feeling that the A380 flagship routes has higher priority, meal services seemed to run more smoothly on A380, there was also a menu handed out on the A380. Entertaiment system was better on A380. Qatar is a great airline. However, if the 787 is not comfortable enough for long-haul flights.
AircraftBoeing 787 / A380
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteARN to BKK via DOH
Date FlownFebruary 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
9/10

"overall a very good experience"

(United States)

I travelled on Qatar Airways from Los Angeles to Hyderabad via Doha, the first time I was travelling on Qatar Airways. I would say they are truly a 5 star airline, and they have high standards in service and quality. The food was good and service was very prompt and courteous. I flew in Economy and the seats are wide and comfortable. The transit was hassle free in Doha. Overall a very good experience.
AircraftBoeing 777-200LR
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteLAX to HYD via DOH
Date FlownJanuary 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
5/10

"new excess baggage rates"

(Switzerland)

Zurich to Sydney via Doha. Overall an okay experience. but with the new excess baggage rates probably the last time I've flown with them. I'm a diver and an extra diving bag to Australia from Europe (max 15kg) costs USD560, even with 30kg allowance. I'm not sure why from europe one always ends up paying 3x the American excess.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteZRH to SYD via DOH
Date FlownFebruary 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
10/10

"best airline I have flown"

(South Africa)

Colombo to Johannesburg via Doha with Qatar Airways. An excellent Business Class. Seats are magnificent with attentive crew throughout the flight. Pre drinks served before take off and variety of pre drinks as well. Food is well prepared and tasty. Air Hostesses greet you by the name and made you feel special. Pajamas handed out before take off which is unheard of in business class. Spacious cabins and lay flat seats. By far the best airline I have flown.
AircraftBoeing 787
Type Of TravellerSolo Leisure
Seat TypeBusiness Class
RouteCMB to JNB via DOH
Date FlownFebruary 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
10/10

"compliment the crew at the time"

(South Korea)

Doha to Barcelona. Clean, spacious seating and friendly service of the crew, the attention to detail was stand out. I had many worried when the plane takes off since my mother was sick. My mother got sick from the claustrophobia and fear of heights for a long time flight But I told this fact to crew, she asked to the passengers the excuse and she took a step for my mother can lie down. In addition, she frequently checked my mother’s condition, and she asked if my mother needs. It might be small kindness because of her duty, but for my family, it was really impressive service. Although the many time goes by, I’d like to compliment the crew at the time.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteKIX to BCN via DOH
Date FlownAugust 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
9/10

"excellent planes on all legs"

(Saudi Arabia)

Jeddah to Bangkok via Doha. Excellent planes on all legs and very punctual. Good choice of food and reasonable selection of drinks. JED to DOH route half empty so much better and more frequent refreshment service than the A380. One negative is the music. The welcome and goodbye music played prior to takeoff and half an hour after landing - please change the music!
AircraftBoeing 777 / A380
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteJED to BKK via DOH
Date FlownFebruary 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
10/10

"really enjoyed my flight"

(Slovakia)

Budapest to Bangkok via Doha. I really enjoyed my flight from Doha to Bangkok and return with their A380. It was a pretty amazing airplane, with tasty food, good inflight entertainment and very polite cabin crew. They are no 1 for me, and I will definitely take Qatar Airways again for my upcoming long hauls.
AircraftA380
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteBUD to BKK via DOH
Date FlownDecember 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
10/10

"all in all a perfect journey"

(United Kingdom)

A few firsts for me on this Qatar Airways trip to Bangkok - the A380, the Boeing 787 plus the new Doha airport. Whole trip was a masterclass on flying from check in and facilities at London Heathrow T4, amazing A380 the new airport at Doha and fasttrack at Bangkok. The crews were very helpful and friendly (in the A380 bar they really excelled), food and wine so enjoyable that seconds were offered if available! If there was any downside it was the Boeing 787 - after the space of the A380 it felt noisy, the blinds didn't keep the setting sun out, and something of a throwback to narrow bodied longhaul aircraft but without the romance - I am old enough to remember 707s and the DC8s. All in all a perfect journey and naturally will be booking again
AircraftA380 / Boeing 777 / 787
Type Of TravellerSolo Leisure
Seat TypeBusiness Class
RouteLHR to BKK via DOH
Date FlownFebruary 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
6/10

"disappointed with food"

(Belgium)

We booked already many times our flights with Qatar Airways. The service can't be better, but the food on our Doha to Colombo flight and back is not prepared for European guests, especially for the night and the early morning flights. We were disappointed with that food. The business lounge they use at Colombo Airport is poor with old bread, no cheese or meat, only crackers, and the staff were very unfriendly.
AircraftBoeing 777
Type Of TravellerCouple Leisure
Seat TypeBusiness Class
RouteDOH to CMB
Date FlownFebruary 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
9/10

"a great experience"

(Germany)

Munich to Phuket via Doha with Qatar Airways. The flight from Munich to Doha was a great experience on brand new A350 with very attentive staff, all helpful. Good organization with Limousine service in Doha. When booking Business or First a limousine service to the airport in a radius of 50 km from the airport in Germany would be desirable.
AircraftA350 / Boeing 777-300
Type Of TravellerSolo Leisure
Seat TypeBusiness Class
RouteMUC to HKT via DOH
Date FlownFebruary 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
6/10

"couldn't book seats together"

(United Kingdom)

Penang to Manchester via Doha. We travelled as a family with a toddler and I was disappointed we couldn't book our seats together in advance - they couldn't get us seats together during check in but luckily on both journeys the seat next to my wife been blocked so we were able to seat together. I was told its because they needed to block off for another parent but there is only space for one bassinet! The sitting arrangements were 2x4x2 and we had the 2 seats by the window. I felt it would have been much more helpful if the airline allowed families to book seats together from the start instead of trying to sort it out onboard or at the gate. Food was nice but stewardess doesnt seem so attentive. Leg room space seem good, the 30kg luggage allowance is generous, but our baby pram seem to have got lost on our return journey - we got it back 1 day later. In flight movies seem limited and difficult to browse through, and no free complimentary wifi on board. From my experience Hamad Airport in Doha is excellent, very clean, fantastic toilets, lots of charging points, and apple imac stations!
AircraftA330-200 / A340-600
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RoutePEN to MAN via DSOH
Date FlownFebruary 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
2/10

"the seat was inoperative"

(United Kingdom)

What is supposed to be 'a dream - a seat above the rest' isn't what I experienced. On the second leg of my journey, from Doha to London, the seat was inoperative and stuck in the upright position throughout. More comfort would have been found in an Economy seat. To add insult to injury, Qatar are only offering Qmiles rather than refunding my fee.
Type Of TravellerBusiness
Seat TypeBusiness Class
RoutePER to LHR via DOH
Date FlownJanuary 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no
9/10

"seats are just fabulous"

(Oman)

Muscat to Ho Chi Minh City via Doha return on business. Brand new Qatar Airways Boeing 777-300ER on the MCT-DOH leg and an elderly A330-200 between Doha and Ho Chi Minh City. The 777 seats are just fabulous! The A330 was equipped with the older seats which stretch out fully but stay slightly inclined. I was a bit disappointed at first but then noticed that the angle was not to bad. I could sleep very well without sliding down. Food and beverages were of excellent quality throughout, including in the new very large business lounge in DOH. The cabin crew was friendly, always available and helpful but never obtrusive. Check-in swift both in MCT and SGN. I would fly Qatar Airways again.
AircraftA330
Type Of TravellerSolo Leisure
Seat TypeBusiness Class
RouteMCT to SGN via DOH
Date FlownMay 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
6/10

"Boeing 787 noisy"

(United Kingdom)

London to Colombo via Doha with Qatar Airways, the first leg was on a Boeing 787, my first experience of this aircraft. The noise in the rear economy cabin was incredible and we were moved forward to the next cabin. This was better but noisier than say a 777. Food on this leg was poor and although the wine was of good quality, it was dispensed in horrible cups. The other 3 legs were much better. The A340 is a comfortable plane and the A380 can't be beaten. My overall impression was I was in economy and should not be allowed to forget it. Doha is a far better airport than Dubai.
AircraftBoeing 787 / A340 / A380
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteLHR to CMB via DOH
Date FlownFebruary 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
9/10

"another very pleasant trip"

(United Kingdom)

Flew Qatar Airways from London Heathrow to Bangkok via Doha. First time aboard the A380, and what a product. Check-in at LHR was a bit of a drag unfortunately. IFE is particularly good on board with plenty to choose from to fill a long flight. Good standard of food and drink during the flight all served by very pleasant crew. Hamad International is like a breath of fresh air after the nightmare of the old Doha International Airport. If you have a long layover, would recommend the airport hotel. All in all, another very pleasant trip with QR, cannot recommend enough.
AircraftA380
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteLHR to BKK via DOH
Date FlownJanuary 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
10/10

"excellent service"

(United States)

Doha to Philadelphia with Qatar Airways. Excellent service, and a beautiful business class lounge in Doha Airport. From the moment you board the plane, a glass of pink champagne served, and excellent food - with dining anytime you choose. Top rated movies on the inflight entertainment systems. I now understand why Qatar Airways has been ranked number one for so many years.
AircraftA350
Type Of TravellerSolo Leisure
Seat TypeBusiness Class
RouteDOH to PHL
Date FlownFebruary 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
10/10

"one of the top airlines"

(United States)

Mumbai to Dallas Ft Worth via Doha with Qatar Airways in business class. This must be one of the top airlines in the world. Food and drinks are at restaurant standard. Inflight service was impeccable and crew. AVOD had a good selection. Cabin was very clean and toilets maintained the whole time going to Dallas. Wines were great, especially the rose.
AircraftBoeing 777
Type Of TravellerBusiness
Seat TypeBusiness Class
RouteBOM to DFW via DOH
Date FlownFebruary 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
9/10

"staff is very friendly"

(Saudi Arabia)

Riyadh to Lahore via Doha with Qatar Airways, and it is a good airline. Staff is very friendly as well as cooperative. Aircraft are in good condition and there IFE system is up to date. Seats on A350 from Riyadh to Doha was very good but for Doha to Lahore they had A330 with seats like an average 4 star airline.
AircraftA350-900 / A330
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteRUH to LHE via DOH
Date FlownFebruary 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
6/10

"seats were more comfortable"

(United Kingdom)

Manchester to Cape Town via Doha with Qatar Airways. The flight was smooth but the outward journey became rather uncomfortable due to lack of space. The person in front of me reclined their seat which made it worse. My TV screen became far too close. Doha to Manchester journey was much better as the plane was older. There was more space and seats were more comfortable. The food and drinks service was limited. We needed more water, juice, or even a glass of wine. We were given a small amount with our meal but not enough. The meals were nearly all the same. too much chicken and poor vegetarian option. Some of the food was poor. The film selection was okay. I would want to travel business class if I were to use Qatar Airways again.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteMAN to CPT via DOH
Date FlownFebruary 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
4/10

"service and food very good"

(Norway)

Qatar Airways from Oslo to Doha on the Boeing 787. The service and food was very good as always in Qatar Airways, but the Boeing 787 was very cramped for a long houl aircraft. The seat was uncomfortable and the window shades was often regulated by the cabin staff.
AircraftBoeing 787
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteOSL to DOH
Date FlownDecember 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
4/10

"check in baggage was delayed "

(Singapore)

Singapore to Paris via Doha, and Qatar Airways has the reputation for being the best five star airline in the world. Especially their A350's are outstanding. However, some cabin staff were not friendly. My check in baggage was delayed and did not arrive in CDG airport. They expected to delivery the bag to me in one half day but I haven't received it yet after one whole day.
AircraftA350 / Boeing 777-300ER
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteSIN to CDG via DOH
Date FlownFebruary 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
10/10

"unforgettable journey"

(Azerbaijan)

Baku to Frankfurt via Doha was very comfortable, lovely crew and the world's newest aircraft A350. That was my first time to flying with Qatar Airways, I'm student from Azerbaijan. And that was my dream to fly with A350. The ticket was so cheap, that I could buy this ticket. Thanks to Qatar Airways for unforgettable journey.
AircraftA350-900
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteGYD to FRA via DOH
Date FlownJune 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
8/10

"service was very good"

(Spain)

We flew Qatar Airways from Madrid to Doha on a Boeing 787 and onto Bangkok on the A380, and return. All 4 flights on time and check-in procedures quick and efficient. Onboard the service was very good and seats comfortable and easy to control. I enjoyed the meals I chose and had no problem obtaining my first choices on any of the flights, although on the second leg on both flights I only wanted breakfast. However, my husband was disappointed the vegetarian meals he had pre-ordered. Onboard the staff didn't acknowledge he had ordered a special meal, he was just handed the standard business class menu and had to point out his pre-order to the attendant. If a special meal is ordered it seems only the main course is changed. He had to have the Arabian mezze as a starter. The first vegetarian main course he was served (Madrid-Doha) was a disaster. It was described as Asian vegetarian and was just vegetables and rice and had to be sent back for reheating. On the return journey he abandoned special meal orders and chose the vegetarian option from the main menu instead which were much better. Lounges at Madrid, Bangkok and especially Doha were good, and I was able to take a shower in the very nice private bathrooms in the Al Mourjan lounge in both directions, much appreciated to freshen up between flights.
AircraftBoeing 787 / A380
Type Of TravellerCouple Leisure
Seat TypeBusiness Class
RouteMAD to DOH via BKK
Date FlownFebruary 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
6/10

"swayed by good prices"

(United Kingdom)

I recently flew Qatar Airways from London to Bangkok via Doha, returning from Ho Chi Minh City. Around 1.5 hours into your journey you get the meal service. This wasn't preceded with a drinks service, the drink was served with the meal, and service was incredibly slow. After the trays were collected, cabin lights are dimmed, and turned back on two hours before landing where you are given a snack (on the 6 hour leg from LHR to DOH this meant no more than two hours between meals). The snack is cleared but there was still 1.5 hours of the flight remaining - this second service could take place a little later into the flight. Cabin staff should bring a tray of drinks around occasionally but on my flight having a chat in the galley seemed to take priority. If laptops should be turned off during landing / take off the staff should enforce this rule, not just leave it as they do the cabin check. Blankets and headsets should be collected before landing in my opinion. I have recommended this airline but it was a border line decision (swayed by good prices and on time performance).
AircraftA33o / A380
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteSGN to LHR via DOH
Date FlownJanuary 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
9/10

"service was much improved"

(United Kingdom)

Bangkok to Edinburgh via Doha, after a disappointing outward flight, Qatar Airways service on the return leg was much improved. They still were out of champagne on the Bangkok to Doha leg (rose only) but the food and service were great. Being my first time on an A380 with bar, after dinner we spent a short time there and the staff were absolutely delightful (and they found some white Krug champagne too). The space on both the A380 and Boeing 787 was almost identical and very comfortable. My only gripe is that on the morning flight from Doha to Edinburgh we were hungry and had breakfast shortly after take off on a 7.5 hour flight. By 5 hours into the flight all we had been offered was drinks, tea and coffee. After mentioning I was peckish, I was given a packet of chocolate cookies. About an hour out of Edinburgh, the cabin crew discreetly asked the few passengers who looked hungry if they wanted a snack and brought out some bits and pieces (I had ravioli and someone else a cheeseboard). I got the feeling this was leftovers rather than an actual snack service since they kept running out of dishes and not everyone received something. Maybe a little self-help sandwich bar would work on this flight?
AircraftA380 / Boeing 787
Type Of TravellerCouple Leisure
Seat TypeBusiness Class
RouteBKK to EDI via DOH
Date FlownJanuary 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
7/10

"ran out of champagne"

(United Kingdom)

Edinburgh to Doha. Plenty space, comfortable seats and smooth flight. Service was poor though. Only 24 Business seats yet ran out of champagne before take off, ran out of soup, cold starter, and cheese board - suggested I take crackers and share with the person next to me. Then ran out of NZ Sauvignon Blanc and offered dessert wine instead. Made a formal complaint but I'm still waiting for a response.
AircraftBoeing 787
Type Of TravellerCouple Leisure
Seat TypeBusiness Class
RouteEDI to DOH
Date FlownJanuary 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
7/10

"service provided was superb"

(United Kingdom)

Qatar Airways flight from Doha to Edinburgh arrived on time and the service provided by the cabin crew was superb. The entertainment system and food was also excellent. The only problem - the seating configuration is too cramped and uncomfortable especially on a 8 hour flight. All in all a good flight.
AircraftBoeing 787
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteDOH to EDI
Date FlownJanuary 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
8/10

"definitely be flying again"

(United Kingdom)

Flew from Manchester to Goa via Doha with Qatar Airways. Check in very good, fast and efficient, fast tracked through security then to the lounge in Manchester. Boarding very quick and flight on time, first leg on an A330, the seats very comfortable and fully flat. FA very nice and efficient, landed in Doha ahead of time. Went straight to Qatar Airways business class lounge, in my opinion better than some top hotels I have stopped in (wish we had had a longer stopover). Then to goa via A320, again FA very nice and efficient, this aircraft very small seats not very comfortable only recline so far (a 3hr flight). Landed in Goa ahead of time again, return journey on A320 again to Doha, slight delay on leaving Goa so didn't have time to visit lounge in Doha. Boeing 787 this time to Manchester, what a plane in business class 1x2x1 configuration seats very comfortable, service once again very good, FA a credit to the airline. I didn't sample any food as I slept for 6hrs of the 7hr flight. I will definitely be flying again with Qatar Airways, hopefully they will sort a different plane from Doha to Goa.
AircraftA330 / A321 / Boeing 787
Type Of TravellerCouple Leisure
Seat TypeBusiness Class
Routemanchester to goa via doha
Date FlownJanuary 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
8/10

"cabin staff were friendly"

(United Kingdom)

London to Dhaka via Doha with Qatar Airways. It was a good experience although I didn't like the food. The seating was comfortable and we were supplied blankets, pillows and an amenity kit. The inflight entertainment was okay and the cabin staff were friendly and smiled a lot. When we landed in Doha it was fine and we transferred and had no delay. Overall I would recommend this airline.
AircraftA380
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteLHR to DAC via DOH
Date FlownJanuary 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
6/10

"comfortable and roomy"

(Vietnam)

Ho Chi Minh City to Doha on Qatar Airways. Ground services relatively efficient, the SGN lounge was full, limited selection of food and beverages. Nice clean aircraft, new seat design recently installed - comfortable and roomy with good IFE. Catering on board was disappointing, chosen entrée and dessert were unavailable - I was offered captain's meal instead but declined. Service chaotic, then all meal choices suddenly available 2 hours into flight. Champagne available on tarmac, ordered more for post takeoff only to be told later that there was no champagne available for the flight, several wines also out of stock. This was the most chaotic food and beverage service seen on a Qatar flight, staff were largely indifferent. Wine list on the route appears to have been downgraded since early 2015 and amenity kit appears to be shrinking. Otherwise the flight was non-eventful, arrived Doha to a bus disembarkation for a full A330 which was not enjoyable.
AircraftA330
Type Of TravellerCouple Leisure
Seat TypeBusiness Class
RouteSGN to DOH
Date FlownDecember 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
1/10

"reluctant to fly again"

(United Kingdom)

Inflight, Qatar Airways are fine, with good IFE, food and service. However, when things go wrong it was different. The BKK-DOH flight was ready to leave when they decided to take 2 people off (no idea why) and whilst their luggage was being removed the gurney hit the side of the plane and caused some damage. Not the fault of the airline, this stuff happens. After 2+ hours on the plane with no information we disembarked. After getting breakfast, I noticed there was a new gate on the departures board. Arriving at the gate, there were around 300 people crowded round a desk with 2 computers and 5 staff, who were apparently trying to get people on different flights. After 3 hours without any discernable progress someone came and told us to move to a lounge. Staff disappeared for 5 hours. Eventually we were told we were moving to a hotel. Having been rushed through customs, our guide ran off leaving me to go downstairs to the Qatar office to find the bus. We were given contradictory information or none at all and the management of the problem was lamentable. Eventually got on a KLM flight 36 hours later (having been told the previous evening that they couldn't book me on another airline). A dreaful experience and I would be reluctant to fly with them again.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteBKK to EDI via DOH
Date FlownJanuary 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no
10/10

"upgraded to First Class"

(Austria)

Doha to Dubai and I was upgraded to First Class as the flight was fully booked, and I have a gold card of Qatar Airways. This A320 had new seats which can be folded down to a full flat bed. The crew was very friendly, they served arabic coffee and a delicious cold meal.
AircraftA320
Type Of TravellerSolo Leisure
Seat TypeFirst Class
RouteDOH to DXB
Date FlownJanuary 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
10/10

"cannot fault them."

(Australia)

Perth to London via Doha with Qatar Airways, and cannot fault them. It was a great experience to fly with them. The seats have so much room and comfort, the food is amazing, inflight entertainment with so many options! Our luggage all arrived safe and sound after the stopover. Don't have anything bad to say about our experience.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RoutePER to LHR via DOH
Date FlownDecember 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
9/10

" I was nicely surprised"

(Italy)

Venice to Seoul via Doha and my first flight with Qatar Airways, and I was nicely surprised by the airline. Everything was great although the flight was super full! New plane, clean, great inflight entertainment and nice cabin staff. I've also appreciated that they give you a beauty case and socks for the travel. The layover in Doha was very good, in fact the airport is new and full of shops and restaurants. Qatar Airways is totally recommended.
AircraftBoeing 777-300ER
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteVCE to ICN via DOH
Date FlownOctober 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
9/10

"business class very comfortable"

(Brazil)

Qatar Airways, São Paulo to Singapore with a connection in Doha. Check in at GRU Airport very fast and efficient. Business class is very comfortable, colors of the cabin are agreable. Seat reclines 180' and turns into a real bed. Meals are served in your own time and you can pick up 1 appetizer from 1 menu, 1 main course from 2nd menu and a dessert from 3rd menu. Cabin service is friendly. Duvet/blanket and pyjamas offered. will definitely fly again with Qatar Airways.
AircraftBoeing 777-300
Type Of TravellerSolo Leisure
Seat TypeBusiness Class
RouteGRU to SIN via DOH
Date FlownDecember 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
8/10

"cabin crew the greatest asset"

(Netherlands)

Returning from Doha to Amsterdam on a trip to Thailand with Qatar Airways on the Boeing 787-800. Cabin layout is 3x3x3 which is ok. Cabin was clean and the crew was great. I think that the cabin crew are the greatest asset of Qatar Airways. Flight departed on time and arrived ahead of the scheduled arrival time. Only minor points are the dull snack that is served and that the entertainment system is not as good as on the A380.
AircraftBoeing 787-800
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteDOH to AMS
Date FlownJanuary 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
8/10

"could not get meal choice"

(United Kingdom)

Manchester to Phuket via Doha, and having used Qatar Airways 3 times in the last 12 months, I can`t recomend them enough. However on my last trip to Phuket I was disappointed that having booked online an aisle seat, I then had to sit between 2 big men and could not get my meal choice on both legs of the journey.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteMAN to HKT via DOH
Date FlownDecember 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
8/10

"inflight service was good"

(Netherlands)

Nice flight on the A380 from London Heathrow to Bangkok via Doha with Qatar Airways. Although the flights were full flights I felt comfortable because of the spacious cabin layout. Inflight service was good, crews friendly. The A380 has a better, updated version of the Oryx entertainment system. All in all great flights and all on time arrivals.
AircraftA380
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteLHR to BKK via DOH
Date FlownJanuary 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
9/10

"one of the finest flights"

(France)

Paris to Singapore with transfer in Doha on Qatar Airways business class, this was one of the finest flights. Cabin service was nice, quick and quite friendly, seemed more genuine than my former trip on Singapore Airlines. Meals were delectable, and served line in a fine restaurant. We also had a very nice snack in the business lounge at Hamad Airport on the way there, and this was good. Onboard entertainment very massive choice and impressed me. Seats were comfortable on both aircrafts we flew and good sleep with nice covers and cushions. Recommend and will fly again when we go to Hong Kong in March.
AircraftA380
Type Of TravellerCouple Leisure
Seat TypeBusiness Class
RouteCDG to SIN via DOH
Date FlownDecember 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
1/10

"connecting flight cancelled"

(United Kingdom)

I was travelling from Barcelona to Singapore, however the connecting flight from Doha to Singapore cancelled. I understand these things can happen, but the treatment was the worst I experienced. I was sitting in the lounge and noticed a Qatar Airways staff walking around with a sign saying Singapore. He told me the flight had cancelled but I had an option to take the flight to Kuala Lumpur and then another flight to Singapore, and assured me I would be in Singapore by 11pm. He disappeared for around 45 minutes and then came back to collect me at 7.20am. But as the flight was due to depart at 7.40am we had to run to the other side of the airport. At the gate he gave the boarding card for the connecting flight then rushed us onto the aircraft. Only when the plane was taxiing did we discover the boarding card was for a flight that didn't land until 00.15am! He hadn't the courtesy to tell us we were on a different connecting flight. We were met at KL and given paper to put our details as the luggage had not made the flight, but would be couriered to us. 24 hours after landing the luggage hadn't arrived. I contacted Changi Airport to find out Qatar Airways hadn't passed my address and contact details to them. In terms of seat comfort and service does not compare favorably to Singapore Airlines.
Type Of TravellerSolo Leisure
Seat TypeBusiness Class
RouteBCN to SIN via LHR/DOH
Date FlownNovember 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
6/10

"professional and cheery"

(China)

Flew Qatar Airways Shanghai to Montreal via Doha on Boeing 777-300ER in Business Class. Check in at Shanghai was smooth and got my pre-selected seat 6K. Was spending time with my partner who sent me off so didn't go to the lounge. The first leg left Shanghai on time and reached Doha 20 mins early. Cabin crew was professional and cheery, refilled my wines and offered me to try their other wines which I thought was a nice touch. Qatar Airways offer Dine on demand for premium cabin passengers. As this was a late night flight only light meals and breakfast were served but they were reasonably nice. Transfer at Doha was seamless and the lounge was huge and airy, quite crowded but had quiet corners to rest alone. The second leg departing Doha was not as good as the first leg. Boarding chaotic, service was still fair but cabin crew seemed robotic and a little disinterested. I ordered lamb as main and it was a little overcooked. Arrived Montreal on time. The seat was very spacious and easy to sleep in, but 2-2-2 seating meant that passengers in window seat had to cross over their neighbors to get out. So for me one of the minddle pair of seats would be your choice. IFE was limited for East Asain people but was reasonable considering their main destinations are within Western.
AircraftBoeing 777-300ER
Type Of TravellerSolo Leisure
Seat TypeBusiness Class
RoutePVG to YUL via DOH
Date FlownSeptember 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
10/10

"we were very impressed"

(United Kingdom)

Manchester to Perth return via Doha, and we were very impressed with all aspects of our travel experience with Qatar Airways. All our flights (4 in all) were well organised and on time. The planes were clean and looked new. Cabin crew were very efficient and helpful. Food was very good for 'plane food' and in economy class. Leg room was very acceptable especially as my husband is over 6 feet tall. Entertainment offered was the same on all 4 flights, but was varied and there was plenty to choose from. The airport at Doha was beautiful and its' structure was much admired by my consultant structural engineer husband. On the return flight we had an 8 hour layover at Doha so decided to book the Airport Hotel for 5-8 hour slot. A little pricey but well worth having a rest and a swim for nearly an hour in a stunning pool on the 4th floor overlooking the concourse. I think the staff were somewhat surprised to find a middle aged couple so keen on a swim so early in the morning! So thank you Qatar Airways, you made a long journey more than bearable.
AircraftBoeing 777 and A330
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteMAN to PER via DOH
Date FlownDecember 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
10/10

"thank you Qatar Airways!"

(United States)

The flight attendants were fantastic on my Qatar Airways flight QR725 from Doha to Chicago. I had a very short layover in Chicago (1hr 40) and we landed late, leaving only 50 minutes to get through immigration, collect bags, go through customs, check in bags again, take the train from terminal 5 to terminal 3, clear security check and get to my gate. I thought it was going to be impossible to make it onto my connecting flight to Cleveland, but the flight attendants were amazing. They ensured I was the first to get off the plane (even before first class passengers). They had called ahead to ground staff members and there was someone waiting for me as I exited the aircraft, with a bright orange sign that allowed me to cut to the front of every line (immigration, security check, etc). I managed to go through all the motions in 40 minutes! Not to mention, the flight attendants knew I was stressed about my short layover and gave me some fancy chocolates before I got off the plane to make me feel a little better! Thank you Qatar Airways!
AircraftBoeing 777-300ER
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteDOH to IAD
Date FlownJanuary 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
10/10

"never let me down"

(Singapore)

Amsterdam to Singapore via Doha, and this was my 12th time flying with Qatar Airways. They have never let me down. Food quality is intact including the kids meal. The kids pack now has more choices eg. Mr Potato Head, Monopoly, etc. New model of the inflight entertainment. Hamad International Airport made our trip perfect as a whole.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteAMS to SIN via DOH
Date FlownDecember 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
9/10

"flights were really okay"

(Germany)

Frankfurt to Singapore via Doha. We were flying back from Singapore and our flight scheduled 2am was delayed till 7.30 am, which meant we would miss our connecting flight to FRA in Doha. We tried to get on an earlier plane, but initially to no avail as it was full. However at check-in, Qatar Airways told us to get back later to see whether they could book us on a partner flight and it worked out smoothly - they gave us 2 options and were willing to accompany us to the check-in of the partner airline. Thanks! Our outbound Qatar Airways flights were really okay. New plane with good working entertainment system, seats with enough leg space, aircon not too cold and good service.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteFRA to SIN via DOH
Date FlownJanuary 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
8/10

"very good experience"

(Germany)

Frankfurt to Bangkok via Doha with Qatar Airways. Overall very good experience with some minor flaws. The A350 is a fantastic plane, the A380 also. The seat is very good although the legroom in sleeping position (under the stowing room of the seat in front) could be better, especially if you turn your body when sleeping. The much advertised mattresses are no longer in use. Food is good to very good considered plane conditions. Unfortunately my order (given directly after take off) on the first leg could not be delivered exactly, as they gave away my first course and also the Gewürztraminer wine was no longer available. The IFE comes with a very nice 17" screen (not stowable). Movie selection could be better for new releases. As I flew back in the same month I had some difficulty to find something interesting for all 4 flights.
AircraftA350 / A380
Type Of TravellerSolo Leisure
Seat TypeBusiness Class
RouteFRA to BKK via DOH
Date FlownDecember 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
10/10

"outstanding in ever way"

(United Kingdom)

London to Bangkok via Doha return. I have travelled many times on Qatar Airways in Business Class, mostly to Bangkok but I have also used them from London to Male, Kuala Lumpur and Denpasar. They impress me with consistently high standards on the ground and in the air. I will always chose to fly with Qatar even if means a stopover rather than a direct flight on another carrier - and always above British Airways who consistently disappoint me! This time I travelled in First Class from Doha to Bangkok and return, and it was outstanding in every way! Discreet, personal, professional and comfortable all the way! Qatar Airways have their service up to the highest standards possible. It was lovely to see caviar in First Class and a superb selection of wines and champagnes. Entertainment, amenities, sleeper suits and slippers all of great quality and I was able to fully enjoy and fully rest both ways. Their ground service match the inflight services with superb lounges in both London and Doha. With priority boarding and luggage arriving first every time you really do feel that they value you - and they do!
AircraftA380
Type Of TravellerSolo Leisure
Seat TypeFirst Class
RouteLHR to BKK via DOH
Date FlownDecember 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
7/10

"a good experience"

(Italy)

Milan to Cape Town via Doha return on Qatar Airways. MXP-DOH in a cramped A330, flight on time, nice Japanese crew and average food. DOH-CPT on the Boeing 787, a narrow seat but not as cramped as described in this forum. Cabin crew spent a lot of the night time in the rear of the aircraft talking. CPT-DOH with a very fast check in. Final sector of DOH-MXP on an A330 with average seat pitch. Very nice and helpful crew and average food. Good service, and for all the flights departure perfectly in time. All in all a good experience, but a five star airline should not have cramped aircraft for a 9 hours flight.
AircraftA330 / Boeing 787
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteMXP to CPT via DOH
Date FlownJanuary 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
4/10

"attempted to request exit seats"

(United Kingdom)

We attempted to request exit seats as my partner is 6ft 4ins, and were told to be at the airport 4hrs in advance to try to get preferred seats. We managed to get more legroom on the flights from London to Doha and also from Singapore to Doha, but from Doha to London and to Singapore we were given normal seats which were cramped for my partner. It is disappointing an airline cannot provide customers preferred seats.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteLHR to SIN via DOH
Date FlownJanuary 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
10/10

"loved every minute"

(Australia)

I flew Qatar Airways business class from Perth to Edinburgh return via Doha, and loved every minute of my flights. The service was first class - staff, seats, food drinks, everything was wonderful. The food was worthy of 5-Star and a request for a repeat was offered before I had time to ask. The Business class lounge in Doha airport is worth getting off for. Same food and service was first class. On my return trip, the service food etc was just as good and I loved being able to stretch out and sleep. I think it is worth every penny being able to arrive feeling normal after a good nights sleep.
Type Of TravellerSolo Leisure
Seat TypeBusiness Class
RoutePER to EDI via DOH
Date FlownMay 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
10/10

"best airlines in business class"

(United States)

Amsterdam to Doha, and Qatar Airways sets itself apart for being one of the best airlines in business class. This is old world elegance wrapped in new technology. Amazing food served, all seperately course after course. Try the pink champagne! The inflight entertainment is excellent and the lounge at Doha is the best. Will fly again.
AircraftBoeing 787
Type Of TravellerCouple Leisure
Seat TypeBusiness Class
RouteAMS to DOH
Date FlownNovember 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
9/10

"top class journey"

(United Kingdom)

Tokyo Haneda to London Heathrow via Doha. I arrived at Tokyo Haneda 6 hours prior to departure due to a domestic flight, but I couldn't check my bags in until 2 hours prior. Japan Airlines handle Qatar Airways at HND, and their check in desks are always open, so I don't know why they can't take their partners bags early. It was also disappointing that Premium Class pax can't use the fast rack security lanes here. But you do get access to Japan Airlines First/Premium Sakura lounge, which has all the facilities you need. Boeing 787 left a few mins late, and once airborne I was asleep on the very comfortable lie flat seat. When I woke up I dined (on demand) on good quality Japanese and Western food, and then rested for the rest of this 12 hour sector. Transfer at DOH was slightly less chaotic than outbound, but it is noticeable that the volume of transfer pax has not been well planned for and security is somewhat lax to get pax through quickly. Signage in DOH is poor, and I struggled to find my way to the Business lounge. Boarding the A380 was a treat (my first time) - we were warmly welcomed by a charming FA who took our coats and offered us a drink. I cannot believe how quiet the A380 is, especially on take-off. We had a great flight, enjoying the lounge bar for a cocktail before lunch, having a nap in the great seats (same as 787) and watching the IFE, A top class journey! But I could not connect to the internet, as it was very slow. So in my free 15 mins worth I didn't download a single page.
AircraftBoeing 787 / A380
Type Of TravellerCouple Leisure
Seat TypeBusiness Class
RouteHND to LHR via DOH
Date FlownDecember 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
5/10

"staff incredibly helpful and nice"

(Denmark)

Doha to Hong Kong on an older A330, the seats are not at all bad, but not 5 star in my opinion. Boarding was slow and the service is not great. The onboard staff was incredibly helpful and nice, food was decent, and I found the entertainment system average. I am not a fan of Qatar yet, but I find the staff members do stand out.
AircraftA330
Type Of TravellerBusiness
Seat TypeBusiness Class
RouteDOH to HKG
Date FlownJanuary 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
9/10

"warm and welcoming"

(South Africa)

Johannesburg to Muscat via Doha with Qatar Airways. At Johannesburg the check in was smooth. Bagagge allowance was reasonable too. The aircraft was very clean and had a fresh smell. Cabin crew was warm and welcoming, our seats were comfortable and meals were well prepared and tasted good. Transfer through Doha was fast and efficient. We had a 2 hour layover and still managed to do duty free shopping. Boarding our A321 we then flew to Muscat where we experienced the same great treatment. We then landed with ease thanks too the well trained Pilots. I would recommend Qatar Airways.
AircraftBoeing 787
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteJNB to MCT via DOH
Date FlownDecember 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
5/10

"found service slow"

(Denmark)

Copenhagen to Doha with Qatar Airways. Check in at Copenhagen was incredibly slow. Onboard I found service slow given this was a night flight and everyone wanted to sleep. The inflight entertainment is a bit slow for me and it takes a long time for example to continue watching a TV Series. Its not bad, but not best in class.
AircraftBoeing 787
Type Of TravellerBusiness
Seat TypeBusiness Class
RouteCPH to DOH
Date FlownJanuary 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
10/10

"incredible service"

(United States)

Chicago to Kathmandu via Doha with Qatar Airways. Incredible service! First leg of the journey was 14 hrs and there were 4 meals served with choices of entrees and alcohol beverage choices included for no additional charge. The second leg of the journey began at 1:05 am and the flight attendant began by saying, "when the captain turns off the fasten seat belt sign we will be serving dinner!" We got our meal shortly before 2am - so I arrived in Kathmandu not a bit hungry. There was an empty seat next to me and I had nice leg room as well. There was a screen on the seat and a place to charge my phone! All the flight attendants were just nice.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteORD to KTM via DOH
Date FlownOctober 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
10/10

"my airline of choice"

(United Kingdom)

Singapore to London via Doha. It was my first time on either the A350 or Boeing 787, which to my mind were very similar. Not quite as spacious as Qatar Airways Boeing 777 but pretty good, and better than the A330/340. New seats were comfortable, and much better entertainment system - almost intuitive! Cabin crew service was spot on as always. Qatar Airways are still my airline of choice.
AircraftA350 / Boeing 787
Type Of TravellerCouple Leisure
Seat TypeBusiness Class
RouteSIN to LHR via DOH
Date FlownDecember 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
9/10

"sets the standard"

(United Kingdom)

Qatar Airways from London Heathrow to Hong Kong via Doha. It was supposed to be an A380 but the plane was changed. Bizarrely, even though we had booked 9 months previous, my wife and I were allocated seats away from each other. Fortunately we were able to change to adjoining seats. It's not the first time this has happened to us with Qatar. Onboard everything was great as usual, and it was now a Boeing 777, which I think still sets the standard, even though the entertainment system is a bit cluncky. The second leg was an A330 which was either new or had been re-fitted with the new seats and was fine.
AircraftBoeing 777 / A330
Type Of TravellerCouple Leisure
Seat TypeBusiness Class
RouteLHR to HKG via DOH
Date FlownDecember 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
6/10

"suggest people fly Qatar Airways"

(Egypt)

Alexandria to Kuwait via Doha. My flight from Alexandria wasn't very enjoyable. We did not have personal IFE, but the food was excellent. The seats were average A320 seats. On arrival to Doha we were brought to the terminal with buses - if you travel in the morning and noon, the airport is really empty at these hours. We arrived in Doha around 5pm. Hamad International Airport in Doha is huge, but its extremely easy to navigate through. We had a 3 hour layover but had to time to eat and buy some souvenirs. Our flight to Kuwait was short, but the Boeing 787 seats are crammed, and I did not like the food. It was a kind of pastry with either chicken or lamb and my pastry wasn't baked properly. On flights under than 1 hour earphones won't be given out. The cabin was clean, but the 3x3x3 configuration wasn't what I was hoping for. On my flight back to Doha, the same pastry was offered and I declined. I don't like the dimmable window shade that Boeing 787 aircraft have - extremely annoying to people trying to sleep at day-time. The flight attendants were grumpy on Kuwait flights. Our layover in Doha wasn't as long as on our inbound trip, but we still had time to grab a burger before proceeding to our gate. The airport was empty (it was noon) but be aware that you have to walk a lot (our gate was C13). On the flight back to Alexandria I had lamb and maybe the chicken option would have been better. On both my flights from and to Alexandria the food included fried vegetables, chicken/lamb, a small salad, and a piece of cake. In March I'm flying with Qatar Airways from Cairo to Oman, and I'm looking forward to their 777 cabin layout. I do suggest that people fly on Qatar Airways, it is much more enjoyable than Turkish Airlines for example.
AircraftA320 / Boeing 787
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteHBE to KWI via DOH
Date FlownOctober 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
8/10

"stable and predictable"

(Denmark)

Hong Kong to Copenhagen via Doha return, Xmas and New Year 2015. The product was stable and predictable and almost fully punctual arrivals. Economy class has poorer food and drink choices. No menu provided, 2-3 options of hot meals offered despite small portions. Service onboard was top notch. three of the four flights were full but the cabin staff managed servicing passengers satisfactorily. Transfer in Doha was slightly better (airbridges 3 times out of 4). Recognised as elite FFP flyer and offered a free upgrade between CPH and DOH due to overbooking in economy. However, I was told that I could not use the upgrade offer as I was travelling with a child on a separate booking. Child meals and toys for kids provided to perfection. Seating arranged well and proactively well adjusted as needed by staff due to full flights. The lounges for Oneworld Elite customers in Doha are substandard . Codeshare and cooperation with the Oneworld partners Cathay Airways and Dragonair faultless in terms of booking, miles crediting, luggage transfers.
AircraftBoeing 777-300 / 787
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteHKG to CPH via DOH
Date FlownDecember 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
7/10

"missed connecting flight"

(Malaysia)

Singapore to London via Doha was fine except my in-flight entertainment screen seemed to have a mind of its own. The shows that I were watching kept skipping back and forth and stopped as it pleased on its own accord when I was not even touching the screen or the remote control which was annoying. The meals were okay, some of the side dishes had tastes I was not accustomed to. On my trip home from London to Singapore via Doha, the plane from London arrived at Doha late by about half an hour. Because the transit time was only 45 minutes, we missed the connecting flight back to Singapore and the way they handled this could have been improved. Before we started running to the connecting gate, someone could have informed us that there was no point doing so and bring us to the customer service for alternative flights. When a large group of us approached the customer service, some staff seemed flustered and annoyed instead of calming down the passengers politely. When we asked for an alternative flight, they gave us one which leaves Doha 12 hours later. They should not sell connecting flights with such short times.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteLHR to SIN via DOH
Date FlownOctober 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
10/10

"10/10 customer service"

(United Kingdom)

London Heathrow to Ho Chi Minh via Doha. We were late departing London Heathrow (Heathrow Airport fault not Qatar Airways) meaning we missed our connecting flight from Doha to Vietnam. Upon arrival at Doha there was a lady there with our names on a board with new flights to Bangkok which left in 30 mins. She escorted us all the way to the plane. Arrival at Bangkok another Qatar Airways employee was waiting to escort us to the Thai Airways flight they'd booked for us. Arrived in Vietnam about an hour later than original planned. 10/10 customer service. Our bags even made the journey.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteLHR to SNG via DOH
Date FlownMay 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
8/10

"the flight was great"

(Jordan)

On December 23, we went on a business trip from Amman to Doha, it was my first time onboard Qatar Airways. In general I was pleased with the flight I got on, the crew were excellent and happy all the time, the seats were comfortable, and the IFE system was good. So all in all, the flight was great. The food could be better for a 5 star airline.
AircraftA330
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteAMM to DOH
Date FlownDecember 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
8/10

"best for long haul comfort"

(United Arab Emirates)

Abu Dhabi to Perth via Doha return. Uncharacteristically chaotic check-in at Abu Dhabi apparently due to an IT glitch. An issue beyond Qatar's control, however there were no airline agents on hand to provide guidance / control the rapidly-growing queue of irate passengers. All flights were on time, the planes spotlessly clean, IFE was fully functioning throughout. I was personally greeted as a frequent flier on each leg, and for the vast majority who use economy, Qatar Airways Boeing 777 remains the best in class for long haul comfort. Alas, hot towels are long gone; boiled sweets prior to take off disappeared, and compared to my previous flight in July, chocolate bars are not distributed during the night, metal cutlery replaced by plastic. The flight from Doha to Abu Dhabi was covered by an A320 operated by Qatar's putative (defunct?) Saudi Arabian budget airline, Al Maha. The lack of facilities onboard was not a major issue for a 40 minute flight, though annoying if you'd paid for first class, but rather symptomatic of an airline that no longer seems to go the extra mile for quality.
AircraftBoeing 777-300 / A320
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteAUH to PER via DOH
Date FlownDecember 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
6/10

"food was excellent"

(Norway)

Oslo to Dhaka with a 9 hour transit in Doha, and was told if the transit is longer than 8 hours, a hotel will be provided - but they did not provide this. The return flight from Dhaka was through Doha and London, with 3-4 hours transit. The food was excellent in all flights as it normally is on Qatar Airways. Seat was good and the entertainment system was also nice, especially the touchscreen in the A380 is superb. Turkish Airlines is cheaper and I may therefore prefer them next time.
AircraftBeoing 787 / A330 / A380
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteOSL to DAC via DOH
Date FlownDecember 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
5/10

"A350 is not impressive"

(United Kingdom)

Economy class from Singapore to London via Doha. The food was dull, and A350 from Singapore is not impressive, there was a leak from the WC in one of the toilet. The FAs were quite courteous, but were not much better than their competitors. One thing that is quite annoying is that they use a different lounge for One World premium members. They have their own lounge for business class passengers, but lounge in Doha airport that I used as BA gold member is pretty much useless. I would probably recommend Qatar Airways if you can get good price.
AircraftA350 / Boeing 787
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteSIN to LHR via DOH
Date FlownDecember 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
8/10

"friendly efficient and welcoming"

(United Kingdom)

London to Singapore via Doha with Qatar Airways. All flights on time except SIN-DOH which arrived 20 mins late. Seating on A330 is 2x2x2 which is a problem, but 1x2x1 seating on the other aircraft means greater privacy. Seats are fine and comfortable enough to sleep. Food was good and available on demand, but on the flight from London the English breakfast had run out by the time my order was taken (row 4). If you choose to eat later in the the flight, there may be little chance of your first or second choices being available. Not a good point for business class. My bland meals to/from Singapore were ok, but the salads were poor and one of the soups was anything but bland it seemed to me. AVOD fine with the greatest choice available on the A350, including a tail mounted camera which gives an amazing perspective of flying at high altitude. All crew good, friendly, efficient and welcoming. Certainly the service is up there with some of the best but they should look at improving quantities of certain dishes which are bound to be popular on certain sectors.
AircraftA330 / A350 / Boeing 787
Type Of TravellerSolo Leisure
Seat TypeBusiness Class
RouteLHR to SIN via DOH
Date FlownDecember 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
10/10

"does not get better than this "

(Ireland)

Paris to Bangkok via Doha with Qatar Airways. In a word excellent. Business class does not get better than this with regard to service, food, cabin layout and ambiance. The seat was magnificent with controls that got you into the seat or lying position of your choice. I connected with Aer Lingus from Dublin bypassing the more direct option using either Etihad or Emirates. Smart move. I have used both of these airlines in business on a few occasions and although good in themselves come nowhere near the Qatar Airways product for its elegance, comfort and consistency. Being part of the one world alliance is also an added bonus. Rightly the number one airline offering a lounge in Doha that is just unbeatable. I look forward to their arrival some day into the Irish market.
AircraftA380
Type Of TravellerSolo Leisure
Seat TypeBusiness Class
RouteCDG to BKK via DOH
Date FlownDecember 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
9/10

"FAs very polite"

(Greece)

ATH-DOH-BKK return with Qatar Airways. Excellent flights, all on time. Food was probably the best I've had in economy class, always with 3 options on each flight. FAs very polite, with a true smile on their face. The A380 on the DOH-BKK sector, is an experience in itself. Excellent IFE, 3D touch screen TV, 15 mins free wifi and on air network service is a top quality product. QR deserves the 5 star ranking and it will be my only choise for my middle and far east flights.
AircraftA330, A380
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteATH to BKK via DOH
Date FlownDecember 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
8/10

"deserves the 5 stars"

(Brazil)

My flight from São Paulo to Singapore via Abu Dhabi with Etihad was cancelled, so I flew São Paulo to Singapore connecting in Doha with Qatar Airways. First segment, GRU-DOH was in a Boeing 777-300. Very nice seats, excellent service, meals, beverages, chocolate Valrhona. Arrived punctually at Doha, where I had a 2hr 30min connection for the next flight to Singapore. Next segment was in an A350 : a very new aircraft, very nice decoration and design of the business class cabin (no first class). Service onboard also excellent, nice crew, always ready to help and to offer you what you want. No complains and deserves the 5 stars.
AircraftBoeing 777 / A350
Type Of TravellerCouple Leisure
Seat TypeBusiness Class
RouteGRU to SIN via DOH
Date FlownDecember 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
3/10

"food was average"

(Australia)

Melbourne to Madrid via Doha. The flights were on time and check in staff very welcoming and efficient. The food was average, service was okay, my headset was broken on one leg and I didn't get a replacement. My main issue was even though at check in I was in an aisle seat, for the longer leg this was changed at the gate and they would not move me again - even though this had happened on my outbound as well within less than a week. I explained my circumstances but the gate person was not interested and was told it was because I was travelling alone.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteMEL to MAD via DOH
Date FlownDecember 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
8/10

"flight experience was nice"

(Azerbaijan)

Traveled Qatar Airways on route Baku to Oslo via Doha and back. Baku-Doha flight is operated by new A320. Check in was ok. I requested for window seat. No problems. Doha to Oslo red eye flight is operated by Boeing 787. I got an exit seat where two families with small kids were sitting. All night long these kids have cried. So I experienced uncomfortable flight. But nothing the airline can do. Seat pitch was good because of an emergency exit. Very attentive and friendly cabin crew. IFE contained many new movies, musics and games. My flight experience was nice. Would fly with them again.
AircraftBoeing 787 / A320
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteGYD to OSL via DOH
Date FlownFebruary 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
8/10

"Boeing 787 product great"

(United Kingdom)

London to Tokyo Haneda via Doha. As usual it was a pleasure to fly with Qatar Airways, but not perfect. The Business product on the 777 is not the latest, but it is very spacious and so much better than other carriers. Seat was a little hard. My first experience of the Boeing 787 product, which I thought was great, even though at first sight it appears more cramped (I did graze my shin on the TV shelf when trying to get back onto bed). I liked the lav location in the cabin vice galley area. I was surprised that transfer at DOH was worse than at the old airport; bus to and from aircraft and a ridiculously long walk to gate D24 to get bus. Terminal was crowded and confusing; not enough staff or signs to help. My biggest negative is that Qatar Airways has decreased quality and quantity of onboard catering since my last flight. Cheaper Champagne, less choice of food, no celeb chef dishes. Full cabins on both sectors meant my choices had gone by the time I wanted to eat. All I got was a bowl of muesli 1 hr from DOH and 6 pieces of sushi 2 hrs before HND, not good for 13 hours in Business class.
AircraftBoeing 777-300 / 787
Type Of TravellerCouple Leisure
Seat TypeBusiness Class
RouteLHR to HND via DOH
Date FlownDecember 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
10/10

"best flight I have ever taken"

(Taiwan)

Manchester to Kuala Lumpur via Doha with Qatar Airways. This was my first long haul flight in a few years, we arrived very late at the airport and only had a few minutes until check in closed. The Qatar Airways staff were waiting for us as we were the last passengers to check in, we were very short on time and the staff escorted us to the security check and managed to get us fast tracked through security so we didn't miss our flight. We boarded the plane and were greeted by the nicest crew I have encountered on a flight. Our first leg of our flight was roughly 7 hours to Doha. The plane was clean and very stylish throughout each seating class. Shortly after take off we were served breakfast which consisted the most amazing meal on an airline. We were served Waffles with strawberries and cream, We also received a hot bread roll, fruit salad, yogurt, water and fresh juice and coffee. After we were served our meal, the cabin was cleared of the breakfast and we could sit back and relax. The inflight entertainment system was great and had hundreds of movies, TV Shows, music, games to keep you happy for the long flight. A few hours into the flight we were served lunch. The food on this airline is some of best. We landed in Doha with a short 4 hour layover which was just enough to explore Qatar Airways hub airport which is a fantastic place. The flight from Doha to Kuala Lumpur was to the same high standards and we arrived in Kuala Lumpur feeling relaxed and refreshed. The seat pitch was very good and seats were wide, aircraft was clean and all staff were excellent. The best flight I have ever taken.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteMAN to KUL via DOH
Date FlownJanuary 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
8/10

"happy with the hospitality"

(United Kingdom)

I traveled Qatar Airways from London to Dubai via Doha for the first time. The prices were comparatively less than Emirates and the stopover was about a hour. Not too much when you saving from 500 Euros. Service was good, as well as the food was fresh. Really happy with the hospitality of Qatar Airways and definitely recommend it.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteLHR to DXB via DOH
Date FlownFebruary 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes