Qatar Airways

Customer Reviews

5 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 2404 reviews
7/10
5 star Skytrax Rating
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10/10

"never let me down"

(Singapore)

Amsterdam to Singapore via Doha, and this was my 12th time flying with Qatar Airways. They have never let me down. Food quality is intact including the kids meal. The kids pack now has more choices eg. Mr Potato Head, Monopoly, etc. New model of the inflight entertainment. Hamad International Airport made our trip perfect as a whole.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteAMS to SIN via DOH
Date FlownDecember 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
9/10

"flights were really okay"

(Germany)

Frankfurt to Singapore via Doha. We were flying back from Singapore and our flight scheduled 2am was delayed till 7.30 am, which meant we would miss our connecting flight to FRA in Doha. We tried to get on an earlier plane, but initially to no avail as it was full. However at check-in, Qatar Airways told us to get back later to see whether they could book us on a partner flight and it worked out smoothly - they gave us 2 options and were willing to accompany us to the check-in of the partner airline. Thanks! Our outbound Qatar Airways flights were really okay. New plane with good working entertainment system, seats with enough leg space, aircon not too cold and good service.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteFRA to SIN via DOH
Date FlownJanuary 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
8/10

"very good experience"

(Germany)

Frankfurt to Bangkok via Doha with Qatar Airways. Overall very good experience with some minor flaws. The A350 is a fantastic plane, the A380 also. The seat is very good although the legroom in sleeping position (under the stowing room of the seat in front) could be better, especially if you turn your body when sleeping. The much advertised mattresses are no longer in use. Food is good to very good considered plane conditions. Unfortunately my order (given directly after take off) on the first leg could not be delivered exactly, as they gave away my first course and also the Gewürztraminer wine was no longer available. The IFE comes with a very nice 17" screen (not stowable). Movie selection could be better for new releases. As I flew back in the same month I had some difficulty to find something interesting for all 4 flights.
AircraftA350 / A380
Type Of TravellerSolo Leisure
Seat TypeBusiness Class
RouteFRA to BKK via DOH
Date FlownDecember 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
10/10

"outstanding in ever way"

(United Kingdom)

London to Bangkok via Doha return. I have travelled many times on Qatar Airways in Business Class, mostly to Bangkok but I have also used them from London to Male, Kuala Lumpur and Denpasar. They impress me with consistently high standards on the ground and in the air. I will always chose to fly with Qatar even if means a stopover rather than a direct flight on another carrier - and always above British Airways who consistently disappoint me! This time I travelled in First Class from Doha to Bangkok and return, and it was outstanding in every way! Discreet, personal, professional and comfortable all the way! Qatar Airways have their service up to the highest standards possible. It was lovely to see caviar in First Class and a superb selection of wines and champagnes. Entertainment, amenities, sleeper suits and slippers all of great quality and I was able to fully enjoy and fully rest both ways. Their ground service match the inflight services with superb lounges in both London and Doha. With priority boarding and luggage arriving first every time you really do feel that they value you - and they do!
AircraftA380
Type Of TravellerSolo Leisure
Seat TypeFirst Class
RouteLHR to BKK via DOH
Date FlownDecember 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
7/10

"a good experience"

(Italy)

Milan to Cape Town via Doha return on Qatar Airways. MXP-DOH in a cramped A330, flight on time, nice Japanese crew and average food. DOH-CPT on the Boeing 787, a narrow seat but not as cramped as described in this forum. Cabin crew spent a lot of the night time in the rear of the aircraft talking. CPT-DOH with a very fast check in. Final sector of DOH-MXP on an A330 with average seat pitch. Very nice and helpful crew and average food. Good service, and for all the flights departure perfectly in time. All in all a good experience, but a five star airline should not have cramped aircraft for a 9 hours flight.
AircraftA330 / Boeing 787
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteMXP to CPT via DOH
Date FlownJanuary 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
4/10

"attempted to request exit seats"

(United Kingdom)

We attempted to request exit seats as my partner is 6ft 4ins, and were told to be at the airport 4hrs in advance to try to get preferred seats. We managed to get more legroom on the flights from London to Doha and also from Singapore to Doha, but from Doha to London and to Singapore we were given normal seats which were cramped for my partner. It is disappointing an airline cannot provide customers preferred seats.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteLHR to SIN via DOH
Date FlownJanuary 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
10/10

"loved every minute"

(Australia)

I flew Qatar Airways business class from Perth to Edinburgh return via Doha, and loved every minute of my flights. The service was first class - staff, seats, food drinks, everything was wonderful. The food was worthy of 5-Star and a request for a repeat was offered before I had time to ask. The Business class lounge in Doha airport is worth getting off for. Same food and service was first class. On my return trip, the service food etc was just as good and I loved being able to stretch out and sleep. I think it is worth every penny being able to arrive feeling normal after a good nights sleep.
Type Of TravellerSolo Leisure
Seat TypeBusiness Class
RoutePER to EDI via DOH
Date FlownMay 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
10/10

"best airlines in business class"

(United States)

Amsterdam to Doha, and Qatar Airways sets itself apart for being one of the best airlines in business class. This is old world elegance wrapped in new technology. Amazing food served, all seperately course after course. Try the pink champagne! The inflight entertainment is excellent and the lounge at Doha is the best. Will fly again.
AircraftBoeing 787
Type Of TravellerCouple Leisure
Seat TypeBusiness Class
RouteAMS to DOH
Date FlownNovember 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
9/10

"top class journey"

(United Kingdom)

Tokyo Haneda to London Heathrow via Doha. I arrived at Tokyo Haneda 6 hours prior to departure due to a domestic flight, but I couldn't check my bags in until 2 hours prior. Japan Airlines handle Qatar Airways at HND, and their check in desks are always open, so I don't know why they can't take their partners bags early. It was also disappointing that Premium Class pax can't use the fast rack security lanes here. But you do get access to Japan Airlines First/Premium Sakura lounge, which has all the facilities you need. Boeing 787 left a few mins late, and once airborne I was asleep on the very comfortable lie flat seat. When I woke up I dined (on demand) on good quality Japanese and Western food, and then rested for the rest of this 12 hour sector. Transfer at DOH was slightly less chaotic than outbound, but it is noticeable that the volume of transfer pax has not been well planned for and security is somewhat lax to get pax through quickly. Signage in DOH is poor, and I struggled to find my way to the Business lounge. Boarding the A380 was a treat (my first time) - we were warmly welcomed by a charming FA who took our coats and offered us a drink. I cannot believe how quiet the A380 is, especially on take-off. We had a great flight, enjoying the lounge bar for a cocktail before lunch, having a nap in the great seats (same as 787) and watching the IFE, A top class journey! But I could not connect to the internet, as it was very slow. So in my free 15 mins worth I didn't download a single page.
AircraftBoeing 787 / A380
Type Of TravellerCouple Leisure
Seat TypeBusiness Class
RouteHND to LHR via DOH
Date FlownDecember 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
5/10

"staff incredibly helpful and nice"

(Denmark)

Doha to Hong Kong on an older A330, the seats are not at all bad, but not 5 star in my opinion. Boarding was slow and the service is not great. The onboard staff was incredibly helpful and nice, food was decent, and I found the entertainment system average. I am not a fan of Qatar yet, but I find the staff members do stand out.
AircraftA330
Type Of TravellerBusiness
Seat TypeBusiness Class
RouteDOH to HKG
Date FlownJanuary 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no