Qatar Airways

✅ Trip Verified | London to Colombo via Doha. Qatar Airways flies from London Heathrow Terminal 4. Check in was fast and efficient, we were offered last minute upgrades to business class for £590.00 for both of us on the DOH-CMB leg- we would have been happy to pay for it if it meant we get the extra tier points and miles (Me and my partner are both OW Sapphires but the check in agent said we won't get any of the extra benefits except for the flat beds). We politely asked for our bags to be tagged as fragile and she happily obliged and added a 'First Class' tag instead of 'Business' due to us being OW Sapphires. Requested for front row bulkhead seats and this was done with no hesitation. Overall, check in experience with Qatar Airways at LHR T4 was swift and efficient. As oneworld Sapphires, we get business class lounge and we were able to use the Skyteam Lounge which in all honesty is nothing to write about so we hang in there for an extra hour before the Malaysia Airlines Golden Lounge opened. We weren't allowed to use the Qatar Airways Premium Lounge as we were non business class revenue passengers. Boarding, again very timely and efficient. After boarding, we noticed that the carpet on our seats were very wet- we weren't sure if it was vomit, juice or whatever. We spoke to the Inflight Service Manager explaining we weren't happy with the situation and she did her best to find us alternative seats and went the extra mile by finding us exit rows. My partner was not happy sitting in the middle and preferred a window seat and asked if we could go back to our original seats or get upgraded to business class which to our surpise, there was one and was happy to give it to one of us but we both decided we wanted to sit together. After take off, the Inflight Services Manager came to our row with 6 blankets to put on the wet carpet and sprayed it with a fabric freshener and gave us 2 glasses of champagne each for the inconvenience! The flight leaving late in the evening, the cabin crew swung into action to serve dinner and drinks to maximise passenger rest times. Despite what others have said on here regarding QR's inflight meal, they are honestly nothing to write about but disappointing. Small portion, dry and bland. But having eaten in the lounges, it didn't matter to us. Cabin crew were fairly stingy with drinks as well, only giving one 150 ml can unless you ask for two. Unlike other airlines such as Qantas, Cathay Pacific and American Airlines, you get a 200 mls or 330 mls sized can opended for you and get given another can! The second meal service before landing in Doha was slightly better. The pancake was delicious. Qatar Airways' IFE selection was great, I watched one movie and the rest trying to get some rest and listening to the massive selection of music albums. IFE screen was responsive though showing its age. With the overall onboard service of Qatar Airways, I find that the onboard service to be inconsistent. Whilst the Inflight Services Manager went the extra mile to make sure our flight was a comfortable one and repeatedly apologised for the inconvenience due to the wet carpet, the younger and more juinor flight attendants were dismissive and inconsistent and the onboard meals and drink service is a bit of a hit and miss. Special small touches such as the amenity kit, comfy pillow and blanket made this flight comfortable.

✅ Trip Verified | London to Doha. Thank you Qatar Airways for your wonderful, comfortable, luxurious and respected service. Thank you for being professional in selecting distinct cabin crew.

✅ Trip Verified | Melbourne to Rome via Doha on Qatar Airways. Best A380. The food taste very good. I had 2 meals because I love the food so much. Nice and clean, it looked like a new A380-800. I definitely go back again. Keep up good work.

✅ Trip Verified | Cancelled flight to Cardiff by Qatar was not compensated for and led to an additional 8 hour trip with extra costs. It was a great looking flight initially but the reality is I’m flying via Heathrow and will be further out of pocket and face 36 hours of travel. No upgrade offered, nothing except Doha accommodation. Last year we had 24 hours in Doha as a result of poor connection time frames and this year we ran to the connecting flight. Qatar Airways let us down with their schedule changes and optimistic connection time allocation. No matter how good the flight , customers don’t want extra travel time and costs, time in Doha or cancelled schedules and if those things do happen it is very much appreciated when airlines understand that.

✅ Trip Verified | Istanbul to Denpasar via Doha. All flights very comfortable with nice and friendly cabin crew, personalized interaction, pyjamas provided from Doha to Bali and return, nice amenity kits, flat-bed seats. Lounge in Istanbul with poor seating. Got the "R" type ticket which is their promo business fare, good value for money. Meal was ok, with Arabic touch and they had two kind of sweet wine which I liked much. Lounge in Doha with large rest areas and with large selection of dinner and breakfast buffet. Wifi was free for 30 minutes but only few Mb and for a fee of 5-20 USD for up to 100 Mb.

✅ Trip Verified | Kigali to Ho Chi Minh City via Doha – both flights on time – I sat in seat 2K on both flights (B787-8). Lounge access smoothly provided in KGL and DOH and they were both excellent. All Boarding Passes issued at Check-In in Kigali. Online check in possible but constitute a nuisance as the BP issued are not respected/valid in KGL. Flights from Central Africa are derouted from KGL to DOH which cost some 2-3 hours additional flight time due to flight ban over UAE. Pre-departure drinks offered on both flights. Inflight entertainment was not working properly so had to change seat (1st flight). FA and service onboard good, but food is poorer than before. E.g. no beef or fish are available. Lamb chops appeared to be some tough meat. Drinks are fine but sparsely loaded (they ran out of 2 beer brands and remained with Heineken only). No ice-cream. Doha-Saigon leg was a perfect flight, the FAs were fantastic, very proactive and truly caring. Food was much better on this leg as compared to the previous. Got a delicate cod as main dish. Morning breakfast was surprisingly good as well – fish congee served with fresh chilli and soya sauce and fish sauce was available. Received pyjamas and amenity kits. Got loads of frequent flier miles which were updated on my Privilege Club account immediately after landing.

✅ Trip Verified | I booked a return flight with Qatar Airways from Sydney for a family trip to France. We had a good experience on the way to Paris and at Doha airport, flying with our young children. Our return flight was a morning flight at 8:55am from CDG airport. We had checked in online the night before. Due to a series of issues at CDG airport we arrived at the check-in counter at 8:10am, late for check-in, which closes 60 minutes before the flight. I immediately attended the Qatar Airways desk, where I explained the situation to an employee. The only response I obtained was “you cannot get on the flight, we will put you on the next flight”. There was no attempt on behalf of the employee to problem-solve or to offer us solutions to get on our flight. At my insistence, she contacted the gate staff and again stated we would not be able to board the flight. At no stage did the employee suggest that part of our travelling party could board the flight with hand luggage only as we had already checked in online. This would have been a helpful suggestion allowing us time to reorganise our luggage and take essential items. However, the employee did not have a friendly or helpful approach, seeming to just want to put us on the next flight which was 14 hours later and would cost 2200 euros in fees. This was not an option for our family. I asked if my wife and the children could board with hand luggage only. The employee replied that it was too late. I insisted that she call the gate to see if this was a possibility. She called the gate and then told us again that it was too late, that the gate closes 20 minutes prior to departure and it was now 8:30, 25 minutes prior to departure. The employee stated that it would not be possible for us to reach the gate in five minutes- again no help was offered and her attitude was bad. At this point, we discounted her advice and ran to the gate as fast as possible with our two young children. This was a difficult experience for them and they were crying. If the employee had informed us of this option even 10 minutes earlier, we would not have had to rush as much as we did. Luckily the CDG airport staff were very helpful and my wife and children were able to get on the flight with our hand luggage. I returned to the Qatar Airways desk to re-book another flight in the evening. When I checked-in in the evening, I had to deal with poor customer service again. I have contacted Qatar Airways customer service on several occasions in the past month but their responses have basically been ‘we are very sorry about this’ but they refuse to offer any compensation or explanation. I will not fly with Qatar Airways again, which is a shame because their inflight services were pretty good but the staff at Paris CDG airport were nasty.

✅ Trip Verified | Munich to Kuala Lumpur via Doha. Efficient checkin at Munich airport, below average BA lounge. Flight to Doha using the new Qsuite, which was fabulous. Spacious, well laid out and very private. Food drinks and service top notch. 2nd leg on the 789 not that pleasant. The usual problems on the 789, noisy and very dry air. Service and food good as always on Qatar Airways. Had to ask for a fast track immigration card for KL airport, staff was a bit reluctant giving it to me, and I was the only one who had one. KL immigration can take an hour at that time of the day, so I do not understand why they are so stingy with the cards.

✅ Trip Verified | Booked my Morocco trip months before my vacation but a week before that I received an email with a revised flight schedule for the return flight. I had to make an international call to Qatar’s customer service in Doha as their local office has limited service hours. Found out that 1 of the connecting flights from Casablanca to Hong Kong got cancelled. Qatar refused to compensate for the loss. I had no choice but to cut short my vacation. On the return from Casablanca to Hong Kong, it happened to hit the worst typhoon in Hong Kong, so I ended up stuck in Doha airport for 17 hours while they keep delaying the flight time. There was no support at the airport, just told the passengers to wait for a while longer and asked people to go from one service counter to another for information. When they finally decided to delay the flight for another 8 hours, it was another 1.5 hour wait for them to arrange hotel accommodation. I spent 8 hours waiting at Doha airport from 5am until 1pm. They explained there were over 300 passengers waiting and that’s why it’s taken longer to arrange hotel. But that could be avoided if they announced cancellation of the flight earlier.

✅ Trip Verified | Najaf to Montreal via Doha. The staff at Najaf airport were rude, I had a carry on and a backpack but the staff wanted me to have the carry on only (not the backpack) - I had to buy a new bag and put my two bags in one bag. I thought it’s the Qatar Airways policy but then I saw people in Doha carrying two and more pieces as carry on. The staff at Najaf airport was really rude and has no customer services skills