Qantas Airways

Customer Reviews

4 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 1434 reviews
6/10
4 star Skytrax Rating
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10/10

Qantas Airways customer review

(Australia)

Sydney to Dubai on QF09. Seats were comfortable and the entertainment & food as good as any. Staff were both professional & friendly in a down to earth way. Kept an eye on those not sleeping with regular snacks and drinks. We could not have been more comfortable.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
3/10

Qantas Airways customer review

(United States)

Flew from Los Angeles to Sydney October 23rd. Flight attendants could not possibly be less interested in service if they tried. Not one flight attendant offered to help with bedding or even inquire if I needed anything. Food service was dreadful. The flight attendant practically dropped the breakfast tray in my lap when she got around to serving it. The breakfast was nothing to write home about and what is it with serving the utensils from the freezer? I was so looking forward to flyng Qantas because I had heard good things about the service. Sadly my experience would hardly fit in that category. The return trip from Sydney to Los Angeles on November 12th offered friendlier flight attendants and better service but not enough to make up for the my very poor first impression. This flight departed Sydney around noon and "lunch" was not served until about 4pm Sydney time. What took so long? The "snacks" that you offer are basically junk food as even your "fresh fruit" is served in a sugary syrup.
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
10/10

Qantas Airways customer review

(Australia)

MEL-ASP Return. Boarding in Melbourne was prompt as was the service. Seated in 1 D in Business and offered juice or water prior to take-off. Left on time and then offered 3 options soup chicken salad or cheese platter which was excellent. Landed ahead of time and very prompt bag delivery. Return flight was also excellent with a great meal and excellent wine. Staff were very good and most attentive. Both aircraft were 737-800NG with the new red seats and seat back screens. Overall a most pleasant flight.
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
9/10

Qantas Airways customer review

(United Kingdom)

Melbourne to Sydney on a Boeing 737-800. Brand new plane the Captain said only delivered 3 days previously. Comfortable maroon leather seats plenty of room for a short flight. Configured 2-2 and only 3 rows. Good quality lunch with a jolly nice sparkling wine. Overhead screens but I didn't watch anything as I had a great view out of the window. Slightly delayed departure but early arrival as flight was a little over an hour. Check in quick with no queues. Baggage delivered promptly. Very efficient trip.
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
8/10

Qantas Airways customer review

(United Kingdom)

Sydney to Honolulu on B767. I agree with some of the points raised by Christine Woodward on 2 October. This is business class from the late 80's. The seats were wide and I found them very comfortable and we had a good nights sleep. Its true that if you are in a window seat with someone next to you you cannot get out without disturbing him/her. But there are only 5 seats like this. The cabin is configured 1-2-2 so there are 20 aisle seats out of 25 total. I didn't like the iPad system. You were always looking down on it you couldn't watch while eating or when the seat is in the recline position. However the staff were great - very friendly and offered excellent service. The food was good as were the wines. Priority boarding of business class - and they stuck to it - turning back economy passengers and telling them to wait. On time departure and we were allowed to disembark first. We a good flight but this is an out of date product as Qantas know and I'm sure they will put the A330 on this route as soon as they can. But this is still much better than flying with JetStar who share the route with Qantas.
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
9/10

Qantas Airways customer review

(Australia)

Travelling CHC-SYD-PER excellent flights in business on both sectors. Morning service out of CHC then a lunchtime service out of SYD. On the SYD service the quality of the service food and beverages was top notch. 3 course meal was of a very high standard and the wine offering was superb. The A330-200 J class seating is not the greatest compared to the -300 models and Qantas is fixing these which is good as they will all be lie-flat in the future. All in all an excellent level of service for a domestic product which outshone another carrier I flew with in business on an international service a few days earlier.
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
5/10

Qantas Airways customer review

(Australia)

Domestic Flight Sydney to Gladstone. For a domestic flight within Australia it was a very expensive fare to pay. The aircraft used was way out of date. The catering was of a poor standard. You best bring your own sandwiches and Tetra packed fruit juice.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
9/10

Qantas Airways customer review

(United Kingdom)

DXB-LHR. Fantastic night flight from Dubai to London Heathrow on A380. Comfy seats good service and all the things that you would need (but not more.) Cushion in particular is very comfy. Food was great.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
6/10

Qantas Airways customer review

(United Kingdom)

QF1 - a mixed experience as I had come from a codeshare JQ flight that wasn't really a codeshare at all no thru checked bags and no advice about the transfer at SYD to QF1. Had I known that I would have flown direct from BNE on Emirates. The check in and onboard experience was very good I was in the small section in Y on upper deck - paid for but recommended as I slept most of the way to DXB. Food very good and comfortable seats - a good point to point trip but don't expect an easy JQ/QF transfer experience.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
1/10

Qantas Airways customer review

(Australia)

PER-SIN-HKG. Staff were rude arrogant condescending. On domestic Australian flights this is the norm but with more competition on international routes I expected better. After the flight I had trouble getting Qantas to credit my Frequent Flyer points despite providing them my number when I booked my ticket. This is the third time this has happened and after two unanswered emails it was only after a phone call that they credited my points. Qantas like to promise the world with their FF programme but when it comes to delivering they try to avoid to meet their obligations in the hope that they do not have to credit you the points they owe you.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no