Qantas Airways

Customer Reviews

4 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 1390 reviews
6/10
4 star Skytrax Rating
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9/10

Qantas Airways customer review

(Australia)

QF23 SYD-BKK (Airbus 330) and QF6 SIN-SYD (Refurbished 747). Flights left on time and arrived early. Seats were comfortable with sufficient leg room. Food was good plenty of cold drinks. Water orange juice and fresh fruit were offered throughout the flights. Lots of choices of movies etc.. The entertainment system was better on QF6 with large touch screens. Flight attendants young and not so young were friendly polite and efficient. Fantastic value. Highly recommended.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
2/10

Qantas Airways customer review

(Australia)

I recently returned LHR-SYD via Dubai on an A380. After taking off from Dubai we were given lunch around 11.30 - 12.00 noon then 'put to bed' around 4.00pm. Blinds down lights lowered and nothing more to eat until breakfast around 4.00am. Snacks are supposedly always available but when I requested the biscuits listed on the menu only an apple could be provided. Why is it thought that travellers wish to spend around 12 hours in semi-darkness? Is it that we are less trouble to the crew when we are expected to rest/sleep for hours on end? A final point does anyone read these reviews and are they given any weight at all?
Seat TypePremium Economy
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
8/10

Qantas Airways customer review

(Australia)

Flew Melbourne - Perth return Business class. Flight over was great as on an international class A330 with angled lie flat beds. Service was great food was great seat was great. Left and arrived on time. Flight home was on a normal A330 with standard business seats. Note as much room in fact quite cramped after having tasted the international standard A330. But my biggest concern was that when they got to row 5 the selection of food was down to get what is left and be happy with it. Very disappointed that they run out of food selection on a PER-MEL flight in business class. Isn't that what flying business class is all about?
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
6/10

Qantas Airways customer review

(Australia)

SYD-BKK-SYD on QF23 and QF 24 A330. Seats 57 J and K. As a QF frequent flyer member and having enjoyed 2 other recent trips SYD to BKK return just when I thought Qantas were lifting their game in summary this flight was a big disappointment. Outbound flight was pleasant enough because the aircraft was near empty in the rear cabin allowing us to stretch out. Cabin crew accommodating. However I could not eat the main meals offered. Return flight full. The food again was unappealing. Main gripe was that the cabin crew did not request those seated in front of me to put their over-reclined seats upright for meal times. I had to ask the PAX to do so. Based on my previous flights with Qantas it is most apparent that the cabin crew makes all the difference and in this regard Qantas seems to be still a hit and miss affair.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
8/10

Qantas Airways customer review

(Australia)

QF3 Sydney to Honolulu on 6 Sep and return QF4 on 18 Sep in business class. An old refurbished 767 with IPAD entertainment. The cabin staff were outstanding as were the lounge staff in SYD and Honolulu. The entertainment choices were somewhat limited but worked well except for the small in ear earphones which are a nuisance. The seat was comfortable but not full reclining and offered PJs on the overnight flight. Food was very well presented but more healthier and snack options would be good. Several of the main plates were loaded with mayo. Good value at a sale price!
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
6/10

Qantas Airways customer review

(Singapore)

I was booked on a flight from Singapore to Brisbane in September. This was also my first time taking this airline. My family was a family of three. The plane operated for my flight was a refurbished Boeing 747 and was quite excited at that time as it was a refurbished aircraft. the economy class seats have a touchscreen IFE but I couldn't find the remote. Service for this airline was okay a smile from the flight attendants whenever they were serving us. The food is below average as I got a fish with rice meal for myself the fish was quite spicy which I did not like.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
5/10

Qantas Airways customer review

(Australia)

PER-MEL on the "redeye" which departs at 00.40 am. Allocated exit row seat 14D on Boeing 737-800 which was a great relief due leg room. Seat seemed to be partially made of concrete as which which ever way you sat it was hard. There was no way to get comfortable as there is no armrest on the right hand side of the seat due exit door. Staff were fine with regular drink runs of water etc. Flight landed 25 mins early into Melbourne but advised by the captain that there were no bays available as no aircraft had departed at that hour for anywhere so we were left sitting on the tarmac waiting for a gate. Overall a flight which had to be done but nothing special.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
10/10

Qantas Airways customer review

(Australia)

DRW-PER. Cannot fault Qantas on domestic flights. Often travel this route and service always fantastic with lunch and complimentary wine/beer. Food very tasty great entertainment on offer but watched my IPad instead. Crew always seem to enjoy their job and always prefer the extra leg-room seats. Only paid $179 for this flight absolute bargain.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
10/10

Qantas Airways customer review

(Australia)

PER - DRW. First stop Perth Qantas Club which was incredibly quiet due to being a Saturday morning. Love the pancakes and barista coffee. This flight always serves a cooked breakfast and the scrambled egg tortilla was great. Coffee seems to have improved on these flights and mini Anzacs are a nice little touch. Got great fares for this flight and would choose no other airline to fly.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
3/10

Qantas Airways customer review

(Australia)

QF 130 14/9/2013 Shanghai - Sydney. Sydney - Hong Kong 6/9/2013 QF 127. I have travelled with many airlines over the past 30 years. This was my first and last time with Qantas. Rude cabin attendants and very poor food. None of the 4 people around me could eat their breakfast.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no