Qantas Airways

Customer Reviews

4 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 1390 reviews
6/10
4 star Skytrax Rating
Filter Reviews by :
Show
5/10

Qantas Airways customer review

(Singapore)

QF81 Sydney-Singapore. Flight delayed 2 hours. Food took a long time to serve as by then passengers were hungry. No hot towel service or drinks and nuts service prior to main meal understandably due to the delayed service. My special meal order ignored - meal not loaded according to crew. Had to take what they were serving as so hungry by then. Small portion meals you can tell there is budget cuts. Hungry passengers later asking for food was only offered pretzels. Hot chocolate service without peppermint tea although it was mentioned in the menu card. Crew walked through quickly without paying attention to passengers as they did the service had to stop them to get coffee as they just chatted away in their own world while supposedly doing a coffee/tea service. Crew generally okay some better friendlier but there was a senior attendant who seemed unhappy to be on the flight - showing her displeasure with attitude like throwing things around on the trolley and not looking at passengers when serving. Overall it just an okay flight if you don't have any high expectations but when compared to SQ or EK they are just falling behind and not as polished.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
9/10

Qantas Airways customer review

(Australia)

MEL-SYD B767 and SYD- MEL A330 both in business class. Check in was smooth and the business lounge was great good selection of food and drinks and well trained staff. Both flights departed and arrived on time. The seating on the 19 year old B767 (1-2-2) was by far better that the new A330 (2-3-3). The crew on both flights were well trained and the service was excellent. A choice of meals and drinks was offered and tasted good. Had the new IPad (B767) and new touch screen (A330) entertainment systems and both had lots of choices and would keep you entertained for long flights let alone a 90 min hop to SYD. I recommend Qantas domestic Business.
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
7/10

Qantas Airways customer review

(South Africa)

I thought at first we would have a really cramped and uncomfortable 14 hr flight. I must say that even though the Economy cabin was crowded I did find that I had enough room to settle down and doze through the night. Very attentive cabin crew reasonably tasty meals and plenty of snacks and drinks through the flight.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
10/10

Qantas Airways customer review

(Australia)

Sydney to LAX. Great flight attendants at the airport were excellent. Flight attendants also very good ground crew that little bit better. Otherwise a wonderful flight there and back. Must say not one problem.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
9/10

Qantas Airways customer review

(Australia)

SYD-DXB-LHR-DXB-SYD. Recently did a return London flight in Premium Economy on an A380. Managed to score an exit row seat on the trip over and had the back corner on the way back - both were good. Try and always get a window seat if you can - the extra storage bin on the side is really useful. I was very satisfied with all aspects - friendly crew decent food good wine and I really like the small cabin. After walking through the huge Business Class cabin the Prem Econ cabin feels more intimate and much quieter. I am a big broad guy at 6'2 & around 100kgs and found the seat quite comfy and wide enough. It does not go flat (or close to it) but I was comfortable enough. Doing this trip annually in Business Class - usually on Middle Eastern airlines - I was quite happy to save the $3k-$4k and still have the benefit of fast boarding/check-in and a nice relaxing trip without the excess of a limo to and from the airport etc that you really pay for. If you can get a good deal on this fare like I managed to it is definitely worthwhile and it is good to see Qantas at the top of their game again.
Seat TypePremium Economy
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
10/10

Qantas Airways customer review

(Australia)

30 Aug 13 Flight QF974 and 1 Sep 13 Flight QF973. Recently flew BNE-TVL return. Great flight and cabin crew were faultless snack meals both ways were very nice.
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
1/10

Qantas Airways customer review

(United Kingdom)

Just came back from Dubai today on Qantas QF001 in A380 on a code share flight with Emirates which was my original airline. This was the first time I had travelled on Qantas and would say that it was my worst experience watched the rudest flight attendants giving the worst of service to passengers. It was evident from their body language that they were not the least bothered about being polite to passengers. I am not saying that all of them were rude but most were. The food was pathetic and in the name of hot food only omelette was served and the quantity and quality of the food was not up to standard. I was stopped by one of the female attendants when I was trying to go into the toilet after standing in a long queue before the landing as they wanted to clean the toilet which was not required at that time as there was a long queue.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
10/10

Qantas Airways customer review

(Australia)

LAX-BNE. Wonderful staff great flight. Flying solo with two kids (4 and 5 month old) can be a challenge. The cabin crew were helpful coming and holding my daughter seeing if I needed anything. They came and chatted during the flight and kept seeing how we were doing. Nothing was too much hassle. I really can't compliment them enough. We fly international a couple of times a year for my husbands work and always fly Qantas due to their outstanding service. It's the little things that make flights bearable especially with kids. As soon as we landed we got on a Virgin Flight over to Bali and the Virgin crew where so rude and too cool for school it was a bit of a shock. Food is great service is wonderful heaps of entertainment.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
6/10

Qantas Airways customer review

(Australia)

Agree with "28 August 2013 by N Woodcock" - recently flew with Qantas-BA: Melbourne-Montreal-London Heathrow- Melbourne and I found the service has vastly improved at every level since I last travelled with the carrier several years ago.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
7/10

Qantas Airways customer review

(Australia)

I travel Business Constantly on Qantas throughout SEA. Most flights were satisfactory and staff treated me with respect. I will say former comments about luggage so true. You travel business and you get your bags last in Australia. In Indonesia BKK HK and Singapore always one of the first. So there is something wrong with priority baggage in Australia this is pathetic. The food is good the wines are very good. But the seat in business I can only sleep in for about 3 hours before I get uncomfortable. The screens in Qantas are inferior to Cathay and Emirates. Now the bags in the overheads I usually sit in 1A and the people who fill up my overhead with their bags really annoy me. The Toiletry Bag could be better and Qantas are inconsistent with when and on what flights they give PJs. I will be flying First to HK soon look forward to the experience.
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes