Qantas Airways

✅ Trip Verified | Qantas Business Class really feels like it just Economy on steroids! There is nothing Flashy, nothing that says style, just "Ho Hum". We only fly business and Qantas is about the worst that we experience. Food is atrocious.... They provide me Jamesons Whisky but it is not Jamesons! Staff are aging like their planes. At least we took off on time and arrived on time. Not too many choices where we love - so probably must have to be Qantas again in the future!

✅ Trip Verified | I booked both my International flights and connecting flights from Johannesburg to Gold Coast via Sydney. My checked in bag was lost when i arrived at OOL, i ended up having to buy clothes and toiletries as i was unsure when my bag would turn up. We went to check at the OOL airport the following day as nobody called us that it arrived. My bag turned up damaged, one wheel was broken/melted making it impossible to pull for the rest of my trip. My return flight was delayed but luckily i didn’t miss my connecting International flight back to Johannesburg. Terrible experience. I’ll rather schedule my next trip with Singapore Airlines when i travel again later this year.

Not Verified | I have been a Gold FF for many years so this is a very disappointing review to write. After a 6 hour delay (which caused me to miss my first event in LA) I arrived to find they had lost my bag (which was clearly labelled). Received bag 3 days later, and as a result had to purchase clothes each day as well as all the bathroom essentials totaling $380, which they won't reimburse, and its not worth going through travel insurance. The inflight service was the worst I had experienced. Cabin Crew were rude, unhelpful, and downright inept. The plane was filthy before it even took off, and made no effort whatsoever to assist passengers. I will never fly Qantas again, and if you value your traveling experience, you will choose another airline!

✅ Trip Verified | Qantas have become a sub par airline compared to many others. They have terrible meals and drink service. Seats are also outdated and not comfortable. Even dirty from the flight before. My recent flight from Tokyo to Sydney was more than awful. On a night flight they should provide efficient service so people can maximize sleep. The crew were nice though understaffed. I had a Qatar flight a few days earlier and there were double the staff. The drink service after takeoff was non existent. When asked for a drink, on business class, I was told no. Have to wait for the cart. More like economy class. Then due to turbulence, that was non existent, the meal service didn’t start for over an hour after take off. Most airlines bring drinks and a snack. Then deliver the meal service around 30-40 minutes after take off. Not on this flight. And then the meal had to be chosen off a snack menu and you can’t even ask for more than one item. Again, not at all like any other airline that will let you pick what you want when you want. Then when asked to be allowed to sleep until an hour before arrival I was woken up 2 hours before. Sadly I won’t travel unless I have to with Qantas again.

✅ Trip Verified | Just abysmal Business Class flights. Even worse than obscure ordinary Chinese domestic airline service. A dreadful trip commenced with chaos and confusion because four Qantas flights, scheduled to leave at the same time, were allocated two adjoining departure gates. A thousand or so passengers were herded like sheep into a waiting area then down into ground level containment area where we were funnelled into lines and pushed onto hot crowded buses and then marched over the tarmac and then had to climb the stairs to board. The Sydney - J'Burg flight is 14 hours. We were given one meal immediately after take-off and a second meal one-hour before landing - this left a 12-hour gap between meals or snacks. This would have been easier to deal with if we were told meal times or had snacks available. The staff at the front galley disappeared for most of the flight. The staff, when we did see them were brusque, downright patronising and rude. The entertainment choices were very limited and appeared to the standard domestic route choices. The return flight left J'Burg 2 hours late which led to missed connections and an unnecessary overnight stay in Sydney. Sadly, a different crew on the return flight were just as abrupt and rude. Indeed, they just "forgot" to deliver meals and then almost tossed them at us when we enquired. It felt like both cabin crews resented being on this route and their general antipathy to the airline and/or their roster was reflected in their angry demeanour and consistently rude attitude to paying passengers. Irrespective of the reason, the poor attitude and terrible service is unacceptable in any circumstance. The level of service in business class on this route was unquestionably the worst I've ever experienced. Cathay, Singapore, Emirates, Air New Zealand are all light years ahead of Qantas. I've spent years flying around the world with work and can testify that even the most ordinary Chinese domestic flights offer snacks and have friendlier staff. After these two horrendous flights we've sworn never to fly with Qantas again.

✅ Trip Verified | Qantas has truly gone downhill. This is a short flight but the crew basically served the lunch and drinks because they would soon have to start their descent for landing. I did the exact same flight with Virgin the week earlier and they took their time and actually spoke to us. The plane was also filthy, my tray was disgusting and there was hair and crumbs on it so I put everything on my lap.

✅ Trip Verified | My wife and kid had a Qantas (QF68) flight from Bengaluru to Melbourne for Aug 25, 2022 via Sydney. As per original schedule, they should have reached Melbourne on 26th Aug at 12:30pm, however due to flight cancellations/reschedule they reached only on 27th Aug at 6pm. A delay of almost 30hrs from the original plan. My kid is a special needs kid and we had mentioned the same in our booking as well (wheelchair assistance, torso booked in advance). While there was some empathy towards my wife & kid in terms of deplaning, hotel reservation in Bengaluru however, all that came only after my wife had to firmly ask for it. Additionally, the original connecting flight from Sydney to Melbourne had a layover of only 2hrs, the new rescheduled flight had a layover of 7hrs. When my wife asked for free lounge access to the staff in Sydney she was denied the same. This experience has really made me regret my decision of choosing Qantas. It's been 4 days I raised a complaint to Qantas and there has been no response at all - they are simply shying away from taking responsibility.

✅ Trip Verified | Flight cancelled for maintenance problem which is now extremely common for Qantas. Was given a $15 voucher and said I would be booked on a flight in 12 hours. I said that's not really good enough and the staff said it's not there problem. Rude and terrible service for a cancelled flight. No thought to passengers at all. Qantas used to be a great airline now they are plagued with delays and terrible service and also expensive. Avoid flying at all costs

Not Verified | Absolutely terrible experience with Qantas today. After my original flight gat cancelled I got bumped to the next flight an hour something later. I had an extra leg room seat on my original flight but been moved to row 24 and nobody could do anything about it. When arrived to Syd airport I got 3 different instructions from 3 different Qantas staff members on how to get my board pass printed as my digital one was removed from the Qantas app when my original flight got cancelled. Now I'm onboard the aircraft and waiting for over 40 minutes to depart. They had a problem with one of the seats which no one has seen till this moment and I will get to my destination hours after my intended arriving time of when I bought the ticket. The flight is packed and people have been moved to vacant extra leg room seats. My situation has been completely disregarded. As the flight is yet to happen I wont be surprised if more issues appear. Terrible experience.

✅ Trip Verified | I would like to say a huge thank you to the crew of the flight QF-51 from Brisbane to Singapore on 18 August 2023. I suffer from a bad aerophobia, so when the flight got a bit bumpy (or so I thought) and I got really anxious, one of the flight attendants sat in the aisle right next to me and was holding my hand to help me calm down and showing me some EFT techniques to reduce the level of my fear of flying next time. The bumpy part only lasted a few minutes and the rest of the flight was very smooth and stress-free for me, but that gentleman and the other flight attendants kept checking on me to make sure I was alright. I was really moved by that. The landing was amazing, and upon leaving the aircraft I even got to see the pilots and talk to them a bit, which was like a dream come true. The other things that I liked about flying with Qantas included take-off and landing on time, good meals (apart from the main meal we were served all kinds of snacks several times during the flight) and the flight attendants' great sense of humor (the joke about the next generation iPad (the toys they gave to the kids onboard) was priceless. My experience of flying with Qantas was 100% positive, and I have already recommended this airline to my friends