Qantas Airways

✅ Trip Verified | Has Qantas become a budget airline? Our evening meals were a choice between spicy beef noodles, chicken salad and a vegetarian lentil shepherd pie. The spicy beef noodles looked like sludge and was not the best. All meals were served in a box, with a small piece of warm focaccia on a napkin. And that was it. Much later on, a Splice ice cream was handed out as dessert. Much more later on, the tea and coffee was served. You could help yourself to water at the water dispenser with very tiny cups. Best to bring your own water bottle to fill up. It was soon lights out. Whilst the lights were out, water and a small packet of soy crisps came by. Most people were asleep and literally in the dark so this service went unnoticed. Instead of back seat screens, tablets were supplied but there was insufficient quantity for all passengers. If you were not using it for any period of time, the flight attendant asked for it back. When we were preparing to land, request for the tablets to be removed from the back of the seats. One flight attendant roughly pulled mine out of its position and thrust it into the back pocket. Surprisingly she did not do it to 2 other persons sitting close by. If I had chosen a budget airline, my expectations would have been budget meals and service. Qantas prides itself as the Spirit of Australia. The service and meals certainly did not reflect it.

✅ Trip Verified | Flew Sydney to Seoul (QF87) and return (QF88). Service is decent but the in seat power for laptop charging is disabled permanently for both flights despite what the Qantas website says for the plane. I'm ok with them not providing power but please update your website to say that.

✅ Trip Verified | The flight left on time. The staff were friendly and helpful. Check in was very easy. The seat was quite comfortable as well. The big let down was the food. A very small snack. Not really good enough for a flight over 3 hours. Oddly enough a QANTASLINK flight offered better food for a shorter flight.

✅ Trip Verified | Lots of delays plus luggage did not arrive not mine and many other passengers. And of course there is no responsibility and no compensation it is "beyond their control

Not Verified | Singapore to Auckland with a layover in Melbourne. Thereafter, Auckland back to Singapore with a layover in Sydney. Four flights with none departing on time. Singapore to Melbourne had a four hour delay which caused my flight to Auckland to shift to the next available flight that's a whopping 9 Hours 30 Minutes difference in planned departure. Qantas gave me a mere 30$ card for the inconvenience faced. Bloody insulting. The flight to Auckland also did not depart as planned time. Flight back to Singapore was nothing short of awful. Did not depart on time as well and the Aircraft departing to Singapore (QF 1) had electrical issues which caused the delay. The staff on all the flights were also moody and not what you expect from something as reputable as Qantas. The touch screen entertainment was extremely laggy too. I would recommend against Qantas and for other airlines such as Air NZ or Singapore Airlines. Absolutely terrible experience at this price point (1.8K SGD).

✅ Trip Verified | Had a very decent experience today on this full trans-Tasman service. Although the flight departed at 9am lunch was served. There were choices but by row 2 my preference was gone. Attendant grabbed something from economy to add to my tray. All the staff were cordial and efficient doing their best to please. Flight was on time, offered spectacular snow capped Mountain View’s upon descent and luggage was delivered quite quickly. Good show Qantas.

✅ Trip Verified | We flew Qantas SYD-BKK the transferred to Finnair BKK-CPH via HEL. the Finnair flight was the worst we've ever experienced after 50 years of flying. Finnair CPH-SIN via HEL was only marginally better with a Singaporean crew. So we were horrified to discover that QF82, SIN-SYD, has been changed to QF292 on a Finnair plane manned by a Finnair crew. For those people who complain about Qantas I can only say try Finnair to see how good Qantas is. I've said I wouldn't fly Qantas. I would but never on this leg.

Not Verified | If you are over 6'2 do not book economy. The least leg room on any plane I have ever encountered. I would have asked to get off but the plane was full and it would have inconvenienced too many people.

Not Verified | Qantas may not be everyone's favourite at present and certainly still have a ways to go to lift their overall product and service to their main Australian public customers. But fortunately for us, the flying Kangaroo delivered a 7.5 to 8 experience on our short hop over to NZ from Sydney. QF3 is a one stop at Auckland on route to NYC and luckily we only had the short 3 hour first leg and not the extended 16 hour marathon. The flight was slightly delayed out of Sydney about 30-40 mins from memory - incoming flight delayed and this aircraft had to be towed over from hanger. Newer Boeing 787. Baggage drop off at Kingsford Smith was a do it yourself affair as is pretty common now and quite flawless and with printed boarding pass in hand it was a smooth passage though boarder control and security for a quick bite and beverage before heading up to the gate. Qantas gate attendants were great and we did get some announcements to keep us informed of progress on the delay. Staff were observant and without any prompting at boarding allowed our group to board early as one of us has some mobility difficulties. This worked out fantastic as we were seated towards the rear of the plane and greatly assisted minimise extended standing to get aboard. A very big thank you to the attentive staff and their passenger care. The plane was a newer aircraft and seating etc good, pleasantly surprised to find no entertainment box on the floor under the seats to obstruct leg/foot room as is the case with some 787's. Not the biggest screen, nor the best legroom or width but on par with this product and seating class. There was an issue with the head phone jack connection to the armrest that was faulty and interfered with watching movies etc. Was reported to cabin staff. Was tolerable for 3 hours but would be a real pain if having to jingle the connector for 16hrs. Plane was pretty full. The entertainment is usual Qantas fair and would rate it as pretty good and better than most (excepting Emirates and Qatar). Very happy with product. On board service and cabin crew were great - no complaint or issue - pleasant, friendly and did their jobs well. Food - was surprisingly good and tasty - excellent for the short 3 hr hop and 8 out of 10. Have had some very poor offerings from Qantas on other trips but great on this one. We got to NZ a little behind time but luckily for us no biggy. Qantas delivered with meeting their primary obligations in my view; Got us up safely, flew us over safely and got us down safely without issue or incident - just what i'd expect and paid for. The delay is fine and happy to sit in an airport or fly next day if there are any safety issues rather than have a drama in the air. The nice food and great service were nice bonuses to have and appreciated. To my experience - generally Qantas have delivered a 7.5 to 8 level of service. Very happy on this occasion and would use and recommend Qantas in future. Qantas needs to significantly improve its web/phone customer service experience as on previous occasions it has been atrocious.

Not Verified | Just hope you don't have to call Qantas for customer service. They damaged my property, and no one will take responsibility. I have been on 12 phone calls and sent 9 emails which all come back with the same response, which is to be passed to another department. Qantas are an absolute joke.