✅ Trip Verified
| Tokyo to Brisbane. My husband and I purchased business class tickets so that we could have adequate legroom, be able to sleep, receive good service and have decent food. The customer service on the flight from Japan, however, was basically non-existent. After boarding we were essentially ignored and not offered the usual welcoming drink. Then, the first thing the crew did after take-off was to ask whether we wanted the bed made-up, this was before the food was served! The most insulting part was dinner. The salad put in-front of me was premixed with the dressing and too acidic for me to eat. Other airlines provide the dressing separately so that it can be added to taste. The bread offered was not warmed, as it is on many airlines, and we were not asked if we required any more. The main course of rice with a watery minced beef on top, but as it was delivered on a small plate the dish was a soggy mess. The food not only looked disgusting, but being soggy, was inedible. The crew, however, did not bother to ask why I did not eat the food, or offer an alternative, they simply eventually picked it up and said nothing. Although I was able to eat the dessert, it was not presented with any courtesy. Breakfast was also interesting, as I ordered cereal, yogurt, milk and a black tea. I was given a small bowl of cereal, but with the yogurt and milk mixed - not with the yogurt separate. Interestingly, when I requested milk for the tea, the crew member was surprised! I cannot understand why Qantas serves food to its customers in such a way, where all ingredients of the one dish are mixed on the same plate! Basically the crew could not be bothered and the service was atrocious. This is not the first time I have travelled business class with Qantas, but this flight was by far the worse in terms of both food and cabin service. At this stage I will not travel Qantas again, especially business class, which costs more than on any other airline.