Qantas Airways

✅ Trip Verified | I enjoyed the trip. Check in was easy and quick. Departure was on time and the staff were friendly and helpful. The snacks offered could have been more substantial, but I guess it wasn't too bad for a short flight.

✅ Trip Verified | I enjoyed the flight. There was a slight delay, but arrival time was only slightly delayed. Despite the Easter Rush on Good Friday, check in was easy. The snacks offered for the flight was minimal, but not too bad for a 2 hour flight. Free beer was much appreciated. Staff were friendly.

✅ Trip Verified | Plane left on time and arrived early. Service was cheerful and included an apple in lieu of biscuit. The plane was a bit tired and obviously no AV but a very pleasant experience.

Not Verified | Flight date moved. Notice given to a different date. Flight time change Flight time then delayed over 6 hours - we had children with disabilities. Flying the direct route Perth to London to Newcastle flight had to be changed. Made a complaint to Qantas and asked for refund as flights were so delayed. We were told varying stories in emails but none were accurate. Continue to chase Qantas about their policy over changed and delayed flights without success.

✅ Trip Verified | I travel with Qantas extensively. The crew are pretty awesome and we get good service. This flight was no exception. Champagne offered, good selection of wines and spirits, tasty food served with a friendly smile and good humour. I also had a huge choice of what to watch. I will continue flying with them.

✅ Trip Verified | Worst flight experience ever. I am diabetic and the airline refused to offer me any drinks or food. During the purchase of my ticket I asked my travel agent to make sure meal was included and I was informed halal was not an option anymore. I requested to have vegetarian instead. During my flight they offered meals to other passengers while I sat there with nothing to eat. They did not offer me any hot drinks. If the airline can't offer halal at least have vegetarian options available on the flight. I hope this is taken seriously.

✅ Trip Verified | This was my worst travel experience with Qantas, I flew with them before but their quality seems to be going downhill, I flew to Singapore via Brisbane, I was only informed at the airport that my flight from Brisbane to Singapore was delayed 8hours! No prior notification received through email or even their own app whatsoever. When I landed in Brisbane, at least they could have given me vouchers or something or access to their airport lounge for such a long delay. Very disappointed in Qantas.

✅ Trip Verified | The worst airline to exist. We were supposed to fly Tokyo to Auckland via Sydney on a Friday night at 10pm. There were a lot of things wrong about our flight. When the online check-in opened, their system only checked in one of the two passengers for the Sydney to Auckland flight. Their system said “Check in at Airport” - which was fine. Five hours before the flight, they sent a message that our flight has been cancelled. One hour later, they retracted and said your flight is not cancelled. When I reached the airport, the staff tried to check me in for the Sydney to Auckland flight but their system won’t let her. They advised that I should just check in with the staff upon reaching Sydney. After the staff gave us our boarding ticket, they advised that the aircraft need to refuel in Brisbane, so the aircraft will make a stop, refuel, we don’t need to get out of the aircraft, before flying to Sydney. Mid-flight, the pilot announced we are terminating in Brisbane and that we need to pick up our luggage even if we have onward flight. Now the problem here is that we don’t have a landing permit to enter Australia. When we got to Brisbane, we told the ground crew our situation and she assured us that she will “personally” pick up our luggage and retag it herself (her exact words). She told us that they are working on rebooking us and that we should just wait at the gate. When we got to the gate, since there were no Qantas flights yet, there weren’t any staff around. I tried to check with the staff in Business Lounge about our boarding pass. She found out that I am still not checked in and also they cannot find our luggage. A few minutes before our boarding time, the staff for the boarding gate finally arrived. She was able to check me in but they still cannot locate our luggage. She raised a ticket for us and said, just see if your luggage might reach Auckland once you get there. When we reached Auckland, to no surprise at all, our luggage wasn’t there. We were travelling domestically across other parts of New Zealand so we asked to send to our hotel where we were staying the longest. We had to buy clothes for a few days to prepare for the worst. I called up the airline baggage services in Australia, Japan and Auckland - either no one picks up or they ask me to call another office or just apologize. We stayed for a week in New Zealand and no news from Qantas. On the day before we fly back to Tokyo, Auckland’s lost luggage staff called us and told us that they have our luggage. When we picked up the luggage from the office, it’s been sitting in Auckland the whole time since the day after we arrived in the city. Bag was retagged but Qantas didn’t bother to update their system for easy tracking?! Now in the present day, they earlier told us they will compensate but later on another customer service staff is saying they will not. Clearly something wrong with their communication even internally. Anyway, long story short - worst airline, worst customer service communication, and thanks to them Qantas they ruined our first visit to Oceania. Don’t believe in their positive advertising, I really think they should come with a warning. Side Note: While we were on our trip, they keep emailing us to upgrade to Business class and pay them more money. The audacity is beyond!

✅ Trip Verified | OOL-SYD-MEL dealt us 5 significant delays over two unrelated flights. It was a series of delays that had my phone buzzing relentlessly with flight changes. I have never experienced disorganisation to this extent in 40 years of domestic and international air travel. Cabin crew on the 4 flights (the reverse of the sequence on the way up), were lovely to deal with, but showed annoying inconsistencies in training. They were minor issues, but there were different and unrelated rules on two of the four flights, which is something I’ve not come across before. They need to present with consistency or people like me wonder what other faults are lurking regarding safety training. I hated this trip because of the airline experience and would have much preferred to have stayed home.

✅ Trip Verified | The worst of the worst airline. More than 7 out of 10 flights are delayed or cancelled on this route. They dont tell you until you are at the airport so your left sitting around. My wife was delayed over 7 hours 2 days ago. I got to airport only to be told i am delayed.