Qantas Airways

Customer Reviews

4 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 1258 reviews
7/10
4 star Skytrax Rating
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3/10

"Seats cramped and uncomfortable"

(Australia)

Trip Verified | Brisbane to Sydney. Check in via mobile app received an e-boarding pass. On previous occasions Qantas Gold customers were offered the opportunity to select exit row seats free of charge but this privilege is now gone with customers having to pay $20 for an exit row. The line for Priority Security Screening is now longer than the regular line as is the priority boarding lane. Pays to just use the regular customer lines as everybody seems to be a Gold member these days. In flight entertainment did not work on this flight and despite being told over the PA that extra reading material would be made available none actually was available. Seats are narrow, cramped and uncomfortable and food is average at best. New slimline toilets are cramped and make you feel like you're in a coffin. Crew service was pleasant but basic. Qantas management seem to be removing the last remaining benefits of flying with them. They're willing me to try other airlines.
AircraftBoeing 737-800
Type Of TravellerBusiness
Cabin FlownEconomy Class
RouteBrisbane to Sydney
Date FlownOctober 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
2/10

"Qantas bad For business"

(Australia)

Trip Verified | Johannesburg to Sydney. Qantas bad For business! My wife and I flew back from Johannesburg on Sunday October 21. The 747 was the oldest in the Qantas fleet and really showed her age. One of the two business class toilets was not working (fixed later in the flight), my audio visual system was not working properly and storage doors in the toilet would not close completely. Worse was they ran out of the only two good options for food on the menu. My wife also found limited food options in business when she flew Qantas to Johannesburg in early October. I said while I do not blame the staff for running out of food, for all the money paid for business class it was not good enough! As a compensation I was offered a crew meal. My wife pre-ordered the beef but it was inedible! The seats were old and did not fully recline. I understand Qantas is retiring all of the 747's however while they continue to fly them, they have an obligation to provide adequately maintained aircraft and for the prices they charge in business a full selection of meals!
AircraftBoeing 747
Type Of TravellerBusiness
Cabin FlownBusiness Class
RouteJohannesburg to Sydney
Date FlownOctober 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
7/10

"product was definitely dated"

(Australia)

Trip Verified | Sydney To Hong Kong. Due to Fog blanketing Sydney, there was a delay with the Aircraft arriving for on time departure. The delay was around 2 hours though arrival into Hong Kong was only 1 hour later then expected. I chose to fly this route for the start of my holiday as it would most likely be the last time I will fly this aircraft before Qantas retires them like the majority of the industry. Hard product was definitely dated but it still had its charm. Catering was well done, better then the last time I flew to Hong Kong. The Cabin staff weren't amazing but they were present and helpful when needed. Overall, a solid offering.
AircraftBoeing 747-400
Type Of TravellerCouple Leisure
Cabin FlownBusiness Class
RouteSydney to Hong Kong
Date FlownOctober 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
3/10

"will never fly Qantas again"

(Netherlands)

Trip Verified | Bangkok to Singapore via Perth. I am a one world emerald frequent flyer. The reason I am willing to pay more by flying Qantas rather than cheaper competition is because I get lounge access, priority and I get to pick my seats. I got to do none of this because part of the trip is done by another airline. I will never fly Qantas again, just not worth it.
Type Of TravellerBusiness
Cabin FlownEconomy Class
RouteBangkok to Singapore via Perth
Date FlownOctober 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
3/10

"not be flying Qantas again"

(Australia)

Not Verified | Tokyo to Melbourne. Definitely would not recommend. To start with we had to change our flights due to work which ultimately was our fault, but to do this it cost us a lot more to change than loose our flights all together. So we ended up paying a ridiculous amount for our flights which would have got others business class seats. Then to top it off, our return flight we weren't even sitting together or even near each other. For the price we paid, this is beyond ridiculous. Especially when we booked these flights over 6 months ago. We should have at least been sitting next to each other. The food was average and the entertainment that was listed was not what was showing on the plane. Will not be flying Qantas again!
Type Of TravellerCouple Leisure
Cabin FlownEconomy Class
RouteTokyo to Melbourne
Date FlownOctober 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
5/10

"Will not be booking again"

(Australia)

Trip Verified | Sydney to Johannesburg. Tired, dated, and well worn premium economy cabin. The ceiling was dirty, TV screens small (same as most economy). I essentially paid twice the price for the flight for extra leg room, and hopefully marginally nicer food. Flight attendants were very friendly, but from experience Singapore, and New Zealand air offer substantially nicer Premium Economy experience. Will not be booking again if I can avoid it.
AircraftBoeing 747-400
Type Of TravellerSolo Leisure
Cabin FlownPremium Economy
RouteSydney to Johannesburg
Date FlownOctober 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
1/10

"very disappointing"

(Indonesia)

Trip Verified | Jakarta to Sydney. Very disappointing. When I went to the gate around 7pm, there's bad news, our flight was cancelled. Then we was told that our airplanes which is QF42 is at Singapore, not even on the way yet. After that, we got accomodation, but was waited from 8pm to 11pm just to get my baggage! I don't know what the problem is with this airline, the staff is really slow and we had already dropped our phone contact to get the update from this airlines but you know what? There's no news! Other peoples got their accomodation at 11pm, and I was waiting for my baggage until so I found my own accommodation. The flight is rescheduled to 7pm day after that, so I've arrived at 4pm and queue to check in until it 6pm, which is the boarding time. This airline is not worth it - very disappointing.
Type Of TravellerSolo Leisure
Cabin FlownEconomy Class
RouteJakarta to Sydney
Date FlownOctober 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
2/10

"terrible customer service"

(Australia)

Trip Verified | Sydney to Perth. Qantas Flight delayed in LAX and when arriving in Sydney for flight to Perth we had to be downgraded. Understandable due to previous delays and no Business Class available on the next flights. Now three months later and contacting Qantas 5 times for a refund due to downgrade, the refund has still not been processed. Customer Care is absolutely terrible online, had to make a telephone call and sit on hold for a hour. Emails sent, no reply. More emails sent, no reply. When a reply did come they asked for information I didn't have. I replied I didn't have that information, and no reply. Absolutely terrible customer service for thousands of dollars in flights and 6 years of frequent flyer membership.
Type Of TravellerFamily Leisure
Cabin FlownEconomy Class
RouteSydney to Perth
Date FlownJuly 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
8/10

"very attentive and willing to help"

(Australia)

Trip Verified | Sydney to Cairns Via Brisbane. During a week with wet weather, both flights departed and arrived with no issues. The Ground and Cabin Crew were amazing during both flights, very attentive and willing to help. IFE was great as new content kept me entertained and food and beverages were standard, no stand out in that department. Lastly, the Lounge visits before both flights were very good, I especially love the fresh look of the Brisbane Business Lounge.
AircraftBoeing 737-800 / Boeing 717-200
Type Of TravellerSolo Leisure
Cabin FlownEconomy Class
RouteSydney to Cairns via Brisbane
Date FlownOctober 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
9/10

"best Customer Service I’ve experienced"

(Australia)

Trip Verified | Cairns to Sydney Via Brisbane. The journey started off with a delay due to engineering problems. Though only one announcement was made, we finally departed roughly around 1345 local time. Once airborne, the Cabin Crew were absolutely amazing, by far the best Customer Service I’ve experienced during a domestic flight. The Customer Service Manager welcomed me back and even took my meal order before anyone else. This is a first, as it usually only happens on International flights. Outstanding Service, as I have noticed a decline over the last few months. IFE was slightly outdated but it kept me entertained. The plane arrived into Brisbane around 1545 with a shorter transit time of 1hr 15min until my next flight to Sydney, instead of my 2hr wait if the plane departed at Cairns on time. The onward flight to Sydney from Brisbane was very routine, on time departure/arrival, efficient boarding, lovely Cabin Crew and updated IFE. Great job Qantas.
AircraftBoeing 717-200 / Boeing 737-800
Type Of TravellerSolo Leisure
Cabin FlownBusiness Class
RouteCairns to Sydney via Brisbane
Date FlownOctober 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes