Qantas Airways

Customer Reviews

4 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 1878 reviews
6/10
4 star Skytrax Rating
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3/10

"Seats old with padding falling apart"

(Australia)

Trip Verified | Qantas flying 18 year old aircraft, no surprise that flight delayed 4 hours due to mechanical issues. Aircraft on Qantas now below Jetstar and Bonza. Seats old with padding falling apart, recline springs gone so frequently fall back. Naturally no WiFi or screens. This route is always very full?! Seats in business lounge equally old and filthy.
AircraftBoeing 717-200
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteMelbourne to Sunshine Coast
Date FlownDecember 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
2/10

“Absolute disgrace of an airline”

(Australia)

Trip Verified | Absolute disgrace of an airline. Never on time. My third flight on the same route SYD-BKK return in November/December period. Once I was smarter to take a return flight with Thai Airways. Out of 4 flights, only Thai was on time. The cabin crew is generally a bunch of people constantly irritated the with every request you make as this distracts them from their social chat in the galley. Current QANTAS delay was caused in the very last minute, they issued "lunch vouchers" for the value of THB350. This is only good for a burger at burger king. Many restaurants are smirking at these vouchers, so effectively you're stuck with the burger king or maccas. Alan, get us back our NATIONAL formerly glorious airline!
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteBangkok to Sydney
Date FlownDecember 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
2/10

"a source of shame for us Aussies"

(Australia)

Trip Verified | A fallen giant. Qantas has become a source of shame for us Aussies. The once mighty flying Kangaroo is now associated with delays and exceptionally poor service once reserved for budget airlines and my experience has sadly been the same. I have flown Qantas many times recently for business and it’s a real shame how bad things have become. Almost guaranteed flight delays (usually lengthy and with limited explanation), poorly trained staff that are a shadow of what we were used to, very dirty planes (bring your wet wipes) and in-flight meals that one would expect at a backpackers lodge are all part of virtually every flight I’ve recently taken with them and it seems like it’s only getting worse. Oh and the prices have become extortionately high and continue to go up. It’s almost criminal it’s so bad. Flying Qantas has become a punishment. Be warned.
AircraftBoeing 737-800
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteSydney to Auckland
Date FlownDecember 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
5/10

"Has Qantas become a budget airline?"

(Australia)

Trip Verified | Has Qantas become a budget airline? Our evening meals were a choice between spicy beef noodles, chicken salad and a vegetarian lentil shepherd pie. The spicy beef noodles looked like sludge and was not the best. All meals were served in a box, with a small piece of warm focaccia on a napkin. And that was it. Much later on, a Splice ice cream was handed out as dessert. Much more later on, the tea and coffee was served. You could help yourself to water at the water dispenser with very tiny cups. Best to bring your own water bottle to fill up. It was soon lights out. Whilst the lights were out, water and a small packet of soy crisps came by. Most people were asleep and literally in the dark so this service went unnoticed. Instead of back seat screens, tablets were supplied but there was insufficient quantity for all passengers. If you were not using it for any period of time, the flight attendant asked for it back. When we were preparing to land, request for the tablets to be removed from the back of the seats. One flight attendant roughly pulled mine out of its position and thrust it into the back pocket. Surprisingly she did not do it to 2 other persons sitting close by. If I had chosen a budget airline, my expectations would have been budget meals and service. Qantas prides itself as the Spirit of Australia. The service and meals certainly did not reflect it.
AircraftBoeing 737
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteSydney to Denpasar
Date FlownNovember 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
6/10

"laptop charging is disabled permanently"

(Australia)

Trip Verified | Flew Sydney to Seoul (QF87) and return (QF88). Service is decent but the in seat power for laptop charging is disabled permanently for both flights despite what the Qantas website says for the plane. I'm ok with them not providing power but please update your website to say that.
AircraftA330-300
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteSeoul to Sydney
Date FlownNovember 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
6/10

"The big let down was the food"

(Australia)

Trip Verified | The flight left on time. The staff were friendly and helpful. Check in was very easy. The seat was quite comfortable as well. The big let down was the food. A very small snack. Not really good enough for a flight over 3 hours. Oddly enough a QANTASLINK flight offered better food for a shorter flight.
AircraftBoeing 737 800
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteMelbourne to Cairns
Date FlownAugust 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
1/10

"no responsibility and no compensation"

(New Zealand)

Trip Verified | Lots of delays plus luggage did not arrive not mine and many other passengers. And of course there is no responsibility and no compensation it is "beyond their control
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteSydney to Auckland
Date FlownNovember 2023
Seat Comfort 12345
Cabin Staff Service 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
2/10

"Absolutely terrible experience"

(Singapore)

Not Verified | Singapore to Auckland with a layover in Melbourne. Thereafter, Auckland back to Singapore with a layover in Sydney. Four flights with none departing on time. Singapore to Melbourne had a four hour delay which caused my flight to Auckland to shift to the next available flight that's a whopping 9 Hours 30 Minutes difference in planned departure. Qantas gave me a mere 30$ card for the inconvenience faced. Bloody insulting. The flight to Auckland also did not depart as planned time. Flight back to Singapore was nothing short of awful. Did not depart on time as well and the Aircraft departing to Singapore (QF 1) had electrical issues which caused the delay. The staff on all the flights were also moody and not what you expect from something as reputable as Qantas. The touch screen entertainment was extremely laggy too. I would recommend against Qantas and for other airlines such as Air NZ or Singapore Airlines. Absolutely terrible experience at this price point (1.8K SGD).
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteSingapore to Auckland via Melbourne
Date FlownNovember 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
9/10

"staff were cordial and efficient"

(United States)

Trip Verified | Had a very decent experience today on this full trans-Tasman service. Although the flight departed at 9am lunch was served. There were choices but by row 2 my preference was gone. Attendant grabbed something from economy to add to my tray. All the staff were cordial and efficient doing their best to please. Flight was on time, offered spectacular snow capped Mountain View’s upon descent and luggage was delivered quite quickly. Good show Qantas.
AircraftBoeing 737-800
Type Of TravellerSolo Leisure
Seat TypeBusiness Class
RouteMelbourne to Christchurch
Date FlownNovember 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
3/10

"I've said I wouldn't fly Qantas"

(Australia)

Trip Verified | We flew Qantas SYD-BKK the transferred to Finnair BKK-CPH via HEL. the Finnair flight was the worst we've ever experienced after 50 years of flying. Finnair CPH-SIN via HEL was only marginally better with a Singaporean crew. So we were horrified to discover that QF82, SIN-SYD, has been changed to QF292 on a Finnair plane manned by a Finnair crew. For those people who complain about Qantas I can only say try Finnair to see how good Qantas is. I've said I wouldn't fly Qantas. I would but never on this leg.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteSingapore to Sydney
Date FlownNovember 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no