Qantas Airways

✅ Trip Verified | As a member of the One World Alliance elites, I expected a certain level of service and professionalism from Qantas, but sadly, it fell short of my expectations. The overall effort put forth by the airline appeared to be lackluster, as if they were just doing enough to avoid being classified as subpar. The lack of enthusiasm and genuine care was evident from the moment I stepped into the airport at SYD. From the airport crew to the in-flight staff, it seemed that the airline was putting in the least minimal effort, giving off an impression that they simply did not care about providing a quality service. One major disappointment was the absence of smiles from anyone within the Qantas staff. Instead of focusing on their duties, flight attendant were often found chit-chatting and gossiping among themselves while serving food and drinks. This not only reflected a lack of commitment to their responsibilities but also created a negative atmosphere for passengers. What struck me as particularly concerning was a flight attendant making low-class comments and mocking a sleeping passenger. In conclusion, my experience with Qantas was disappointing, to say the least. The lack of genuine effort, professionalism, and respect for passengers left me questioning the commitment of the airline to deliver a quality travel experience. I expected more from Qantas, and it is disheartening to see them fall short of delivering a service that matches the standards of the alliance.

✅ Trip Verified | It has been my worst flight experience. Firstly Qantas has a poor website and web checkin process. I tried selecting my seats and was unable to do so. Me and my wife had to sit separately on the same flight. Secondly the flight got delayed by over 5 hours. The first delay was of 1 hour that they conveyed by email. The second delay was of another 1 hour that again was sent by an email. Later on the plane arrived late by another 1 hour at the airport and then due to some error they delayed the flight for another 2 and a half hours. What poor service by QANTAS. This is shameful.

✅ Trip Verified | I had an important family event in Brisbane to attend. Qantas had the best price for the day and time I needed to fly. It has been quite sometime since I have flown QF. Kiosk check was easy and the security formalities were completed in no time. Flight departed slightly late due to a technical issue. The flight time was fairly quick so we landed in Brisbane early. Onboard catering was very nice and a lovely crew who looked after us in the air. Bags were late arriving due to a thunderstorm and lightning meant the ground crew had to leave the tarmac. I still made my family event with plenty of time to spare. Qantas prices can sometimes be extremely high. So I guess I was lucky to find a bargain at relatively short notice. I hope that with a new CEO Qantas can get back to being the reliable and wonderful airline that it once was.

Not Verified |  Absolutely terrible. Paid 200 for a ticket which gave me 2 checked bags which the website said gave me 30 kilos each. Come to check in and they say it’s 30 kilos total and wouldn’t let anybody have a carry on unless it is tiny. Got charged 350 dollars just to get my stuff through and doubled the price of my ticket. And the staff were incredibly rude and dismissive.

✅ Trip Verified |  I booked and paid for a flight not to receive it. After arguing for over 2 hours that they have my money they finally located the payment. However, they would not use my money which they had in their account to rebook the flights they wanted me to pay again. On having the agent confirm twice that my funds which they had in their account would be refunded in 7 days, I paid again. That was 2 months ago and I still have not received my money. If they had been honest and told me it would take longer to refund then I would not have rebooked the flights as I needed the the money over Christmas. Their service has been the worst I have encountered in my lifetime. They won't take any accountability for their system failure or lack of adequate service to their customers to rectify their errors. I'll walk before I ever step foot on another Qantas flight. Their practices are deplorable.

✅ Trip Verified | Due to our recent experience flying with Qantas, we would be very reluctant to travel with them again! As we booked through an agent our seat numbers on all flights to and from Perth were allocated and out of 4 flights were only sitting together on 2. Nearly all of our flights were delayed usually only a short time but we arrived in Melbourne with no sleep at 5am, due to fly to Wellington at 8am. Unfortunately this flight was delayed twice and we didn't leave until well after 11am, arriving in Wellington about 4.30pm. Admittedly we were advised of these lengthy delays by email but no explanation was given at all. When we finally boarded in Melbourne, there were no pillows or blankets provided at all and it was absolutely freezing. Our flights to Perth were also rather stressful as being elderly, we looked for assistance in Sydney but after being refused 3 times by busy staff, we gave up and joined a very disgruntled queue hoping like hell that we would have time to catch our connecting flight which we basically had to run to catch! Not a pleasant start to our holiday visiting the grandchildren. Definitely a direct flight with Air NZ next time for sure!

Not Verified | Absolutely disgusting service. Paid all that money to have the worse experience. No food options for those who have dietary requirements, I was not offered any drinks or water through out the flight. Asked for assistance in regards to the iPads and was told that the crew was busy and couldn’t do anything about it. Crew was very rude and didn’t provide any assistance throughout the flight. Honestly so disgusting to see the way people were treated.

✅ Trip Verified | My JetStar flight got cancelled and we got rescheduled to take Qantas. The staff serving us on 10 Dec at Hobart was rude and unfriendly to cut off my question when I wanted to ask something. Minimal eye contact was given to us when she served us. I asked my question early as I did not want her to relook into the seats if she was already on the screen. Thus I asked early only to be cut off by her saying not now. As she was dealing with my seats, I requested for front rows if it’s possible. She gave us the worst seats (behind the toilet door) and we were the first in queue of the economy class to checked in. On the system, we did see other available seats. Not only did she just gave us a lousy seats, she did not even inform us and was just rushing to serve us and end the service. Especially when the staff knew we were from a rescheduled flight from Jetstar, their faces expression changed to a smiley polite face to an annoyed and look down face as though we were not worthy to be served. I’m disappointed as I saw her handling other customers with a much more warm look than us. This lady was in a hurry to serve us and because I requested to sit tgt, I think she got annoyed and gave us bad seats for a long haul 8h20min flight. In addition, My friend’s luggage was 26kg and she requested for the staff to paste a fragile sticker on her luggage. However, she did not do so and commented that “your luggage is so heavy that they won’t be able to throw it around”. Thus she went on to place the heavy tag and no fragile sticker. My ratings is for the treatment the front counter Qantas towards us, As well as the feedback team. I wrote 2 official feedback but no reply from them. To note, In flight service was great.

Not Verified | Flying from Melbourne to Jakarta scheduled time was 15:35. A day before the flight they told us via sms and app that it was going to be delayed to 17:00. OK. Arrived in airport gate and they delayed the flight again to 1830 because or "engineering requirement". Gave us $15 voucher. Not ideal but still OK. Not long after got a text from the Qantas app that flight is further delayed to 20:20. This time no comms from the ground staff whatsoever. I'm sitting in the gate right now and regretting my decision of choosing Qantas over another airline that also flies direct to Jakarta because it was $100 cheaper. Totally not worth it now. It used to be such a great airline. Now I'm just wasting my time writing this review while waiting for the delayed flight. If the flight had "engineering requirement" issues should've sorted them out before the busy Christmas seasons, which I'm sure Qantas had expected.

Not Verified | Check in was a bit of a joke as the system would not allow me to fully web check in. We spent nearly 1 hour in the queue as there were only 3 staff on the desks and 1 was tied up for most of the hour dealing with some passengers who had not done something correctly and were expecting the check-in agent to sort it out for them. Boarding was a bit of a shambles with additional checks of the passport and boarding passes being done by private security people for god knows why and the Qantas staff member in charge of this not giving clear directions to us leaving us almost as confused as she was. This led to a 90 minute delay which we expected. The pilots managed to make up 1/2 hour on the way, but it was nice approaching Los Angeles in daylight. On Board: The crew did a great job looking after us and regularly patrolled the aircraft offering snacks and water. They were friendly down to earth people form a variety of national backgrounds. Food wasn't in huge portions but adequate and I enjoyed it. We booked seats 82 and 83 A and B so we had window seats. I can't confirm it, but I believe that Qantas blocked off the C seats for us, which was great of them to do if they did that as it made our trip even more comfortable. There was no wifi on the aircraft due to it flying over the Pacific Ocean and being out of any sort of coverage, but there was plenty on offer on the entertainment system. For economy, the seats were comfortable enough for the 14 hour trip with plenty of legroom, however, the arm rests don't go up fully. The seats can also be reclined with out intruding in the passenger behind you's space. I felt a bit sorry for the people who would be cleaning the aircraft after we left, as there was a family of grubs in front of us who allowed their child to spill food and rubbish all over the carpet in their seats as well as the aisle. Some of it even managed to float down our way. My advice to passengers is that they treat crew with respect and they will get it back, take your rubbish to the bins yourself - the crew aren't your personal servants and if you have children who can't entertain themselves, then teach them how to use headphones so the rest of the passengers don't have to hear their entertainment.