Qantas Airways

Customer Reviews

4 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 1390 reviews
6/10
4 star Skytrax Rating
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8/10

Qantas Airways customer review

(Australia)

HKG to SYD 26 September. Late switch from A380 to 747 was disappointing and a worry I was about to cop a tilted flat seat. All fine it was a refurbished 747. Good crew IFE and great food (slow roasted lamb shoulder on couscous! And a real dessert not just ice cream.
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
6/10

Qantas Airways customer review

(Australia)

QF767 on a B767-300. BNE-PER. Red-eye flight. Overall the service was good but I wasn't satisfied with the journey. My flight at BNE was supposed to depart at Gate 24 at 2005. Then there was an announcement that a different Qantas flight had been delayed and will depart from a new gate Gate 24 at 2000. Moments after they announced my flight has been changed to Gate 23 and is delayed by one hour. When we got on board the plane had not been refuelled and we sat for another hour. So that was a two hour delay. The cabin didn't smell very nice and the duvet/blanket needs to be washed. During flight however the service was great. The IFE was an iPad and it was actually very good. My dissatisfaction for this trip stems after contrasting it with the return flight I took with "Qantas' main competitor": they were on-time and managed to land in my destination 40 minutes early.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
5/10

Qantas Airways customer review

(Australia)

Jetconnect Qantas: This little Kiwi subsidiary of QANTAS does "across the ditch" only and we flew from SYD-WGTN then home AKL-SYD. The crew were without exception fabulous people on both flights. Nothing was too much trouble for them. Food was average seats appallingly tight and hard. I am 5'7in and my knees were pressed hard against the seat in front of me. The poor passenger next to me in the middle seat could not find enough room to eat his dinner so I leaned out into the aisle to help him with space. This however meant the flight attendants kept banging into me as they passed. They apologised profusely but the aisle was so narrow they couldn't help it. Even for 2hrs 45 mins this was economy at its most uncomfortable. Never again. I feel sorry for the crew working in such a narrow space.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
8/10

Qantas Airways customer review

(Australia)

Flew from BNE-MEL on a business upgrade award. The flight was delayed approximately 30 minutes due to late arrival of the flight deck crew from another flight but time was caught up in the air. The business product on the 737-800s was of the older variety with less comfortable seating and lack of inflight entertainment which were the only negatives. As always when Qantas service is good it is unbeatable. Excellent service for the full business cabin from the mature crew especially the CSM. When my travel partner asked for a lolly (to help with ear discomfort on ascent) the CSM gave him some vicks vapor drops from her own bag - and even gave him some more when we were descending which I thought was a really nice touch.
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
1/10

Qantas Airways customer review

(Australia)

SYD-PER-SYD 8/9 October A330 QF575/582. The worst business class seats in the world. I have flown a lot lately for business and pleasure. Domestically (in Australia and abroad) and Internationally. These comments are specific to the A330 Sydney-Perth service that I've had to do several times now. I had need to fly to Perth for business and these comments take into account recent flights in the last 3 months on airlines as varied as LAN American Air Tahiti and Qantas. Today the excellent staff had to keep apologising for the lack of space on one of the most expensive sectors in the world. Welcome to coffin class - where you pay a fortune for the privilege of sitting in the most uncomfortable seats (and expensive) in the sky. Upright coffins. The passenger in front reclines into you. Your TV screen is at your side at lap level too close and in your face. I'm disgusted at the advertising - lie flat seats to Perth perhaps plain lies. Business class for bad backs forget it. The old 767s are far more comfortable. Domestically I've been loyal to Qantas but now it seems like TAA is back. That's Try Another Airline if you want comfortable business class seats to Perth.
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
3/10

Qantas Airways customer review

(Australia)

I flew return to London from Sydney last month Qantas and Emirates. I chose Qantas for this trip as it was the most inexpensive option at the time of booking. I must say the staff were quite unpleasant though not so much so that you could complain. There was no drinks trolley no nibbles. A couple of hours or so after we departed Sydney the meal trolley came around and we were offered juice soft drinks tea/coffee or wine or beer with the meal only. That was it no tea/coffee trolley after the meal you had your wine/soft drink and coffee with your meal and that was it. Didn't see the staff until breakfast then. This was indicative of the lack of service. One passenger asked for a spare blanket and was told there were none and to put another jumper on. The seats also seemed "flimsier" than the other airlines I have used. I have not flown Qantas for years I gave up using them due to the rudeness of the staff which seems it has not changed. I must say that the meal were very nice though. This is probably the only good point I can think of. However if you want a budget airline service without the frills and don't want pleasant service then go Qantas!
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
5/10

Qantas Airways customer review

(Australia)

Just returned from Amsterdam via Dubai on Emirates/Qantas code share. A Qantas ticket/Emirates plane and in late on 7th October. The staff who attended us seemed inexperienced inattentive delays with meals and served very close to landing. The two attendants seemed confused as to who had ordered what. Seemed like an economy service which is a shame given the cost for business class and as a frequent overseas traveller. Also a rude response from a male cabin attendant when waiting for the toilet some 3O minutes before landing as he was about to close/clean it? Could have redirected appropriately. Disappointing given flight over with Emirates had been excellent. Shame to experience uneven services!
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
2/10

Qantas Airways customer review

(New Zealand)

AKL-SYD (737-800) SYD-BKK (Airbus 330)-SYD-BNE (737-400) BNE-AKL (737-800). First and the last I will fly Qantas. 737-800 wasn't to bad but service was very dull. Once we landed in Sydney we went over to the Qantas Service desk in the transit terminal and the staff were so rude. Had a bit of an attitude. After that we made our way through to our gate to depart for Bangkok. Flight departed 50mins late. A330 used on this leg was so cramped and ICE and seating was outdated!. Same thing on the way back through to AKL. I also flew Bangkok Airways from BKK-HKT return on the A319 and their service was much better although their english was limited. Shame on Qantas! Never would I fly with Qantas again.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
8/10

Qantas Airways customer review

(Australia)

MEL-LAX and SCL-SYD-MEL recently. Flew on a mix of A380 B747-400ER and B767. All flights on time and the flight from Chile was 40 minutes early into SYD. Check in fast and swift. Seats comfortable. The B747 has updated interior similar to A380. AVOD IFE was excellent. Staff were a mixed bag. Some friendly and some were a bit cold. Only down side was food. Not good. Bread served stale. Salad frozen cold. The main portion tiny. QF have done away with the Cheese Crackers. However drinks were plentiful. Fares paid were good. Will use again.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
4/10

Qantas Airways customer review

(United Kingdom)

We flew business class on QF3 SYD-HNL as part of a round the world ticket. The cabin was in no way a business class cabin. The seats were reclining armchairs which is fine if there is plenty of room between rows but there was not. The consequence of this was that when the lady in front of my husband decided not to eat dinner but recline her seat to its fullest extent he had her head in his lap whilst trying to eat dinner. It was impossible to gain access to the aisle from a window seat without physically clambering over the person seated next to you not good if the person seated next to you is a complete stranger. When I enquired about the entertainment system I was told that there was an iPad in the seat back pocket I thought it was a joke. The iPad was streaming films etc but had to be held or propped up on the tray table impossible to watch and eat at the same time. The ear phone jack plug did not fit properly with constant loss of picture and sound every time you moved. Totally unacceptable in business class. It would seem that Qantas have no competition on this route and are therefore able to get away with offering this extremely substandard cabin to its business class customers.
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no