Qantas Airways

An overbooking policy is commonplace enough, but do not assure a full-rate paying Qantas passenger 2 days prior to her flight that you will not put her at a later flight nor downgrade her to economy due to overbooking business class, and confirmed that everything is ok the day before the flight- only for her to rock up on check in and be told that you can offer her a later flight or a downgrade. The very thing the Qantas rep promised will not happen. What is more, a Qantas staff slipped up. After first telling me it's because I was last to check in, after several question let slip that I was earmarked to be bumped. It is unethical and unprofessional.

Flew Qantas QF28 from Santiago to Sydney in Business Class. I selected a seat upstairs on the B747. Flight was relatively empty with only half the seats occupied. Flight crew were attentive and friendly. Meal options varied and well prepared. Slight delay on departing and offered extra drinks prior to departure. PJ's provided upon boarding. Seat was comfortable offering a pleasant sleep. Many options on IFE. Great time to arrive in Sydney as immigration is empty and out of airport in 25 minutes.

Sydney to Hong Kong with Qantas. Friendly, experienced cabin crew even if a little unsure of whether they had aperitifs on board (they did). Old plane, with old first class still in place and I chose seat 1A, a dated and dirty first class seat from last century. Proved perfect as I have a few broken ribs but crew were excellent and the seat is better than the other Skybeds in Business Class. Food was mediocre. Veal and potato pie, heavy entree. Fish main was overcooked and rubbery with horrible potatoes, didn't finish it or have desert. Pre landing snack of noodle was pleasant. Really limited IFE. Excellent landing in typhoon affected weather. Captain kept us informed of AFL score, nice touch.

I just tried to book with Qantas online, one way from Hong Kong to Melbourne. The card payment screen was not accepting Mastercard or Visa showing an error "We are having difficulty accepting the form of payment type provided". After calling the bank they said there is no error and to speak with Qantas. I called Qantas who said it's probably an error and they could book over the phone, but it will cost £110 more. When asking why I should pay more for their website error when they are the same company, I was told more people book over the phone so that's why it costs more. Customer service is shocking especially when it's their error.

A wonderful travel experience with Qantas from boarding the plane to arrival in Singapore. Although we had a slight delay when departing Melbourne, we were well informed. All staff were extremely friendly and helpful. Qantas business class seats comfortable with plenty of space. Best of all, was the food, with amazing flavours and selections.

I've really tried to like Qantas, but they really try to make that difficult. We applied for an upgrade but never heard back, despite the website promise. They had no rep at Vienna where the trip started, and Emirates (their alliance partner) couldn't access their system. We are a couple, booked together, so just for good measure they put us in different rows. Singapore Airlines welcome you with a hot towel and keeps the service coming. Qantas offers you warm cordial out of a jug Aeroflot-1970s style. This is a 12.26 hour service. The food consisted of a small chicken wrap (in a no-name box), a small packet of potato crisps and an indiscriminate assortment of edible things from different manufacturers, called dinner. It's the first international flight I've ever got off feeling hungry. The seat was broken. The flight attendant wouldn't take his hands out of his pockets as he strolled up and down the isle - never, of course, actually carrying anything. But the worst of all was that this was Grand Final day in Melbourne, and they didn't even know who had won, for heavens sake. Oh, and finally, Melbourne went onto daylight saving three hours after we arrived. They didn't bother telling us, so we've been in clock confusion again.

We flew with Qantas and usually a great experience. Not this time though from Perth to Melbourne. The plane was changed from a A330 to a smaller one. The staff were good at what they had to do on both legs of the trip. The flight back left from a different gate and we were not notified of this change. The flight was delayed before take off and once we were on the plane another 50 minutes wait. Very disappointed with the whole trip.

Tokyo Haneda to Sydney on Boeing 747-400, and a reasonably pleasant flight. Although the cabin was refurbished and okay, the cleanliness of some areas not so good. Staff were pleasant enough, though for a night time departure they appeared to not really be with it. Took breakfast service which was good, and good portion sizes versus my last trip. Nice amenities, doona etc supplied and seat comfortable enough for 6 hour sleep.

I flew Qantas from Brisbane to Los Angeles and onto New York JFK, and both flights excellent. I was lucky to have an adjacent vacant seat on both flights, with no crying babies in the immediate vicinity. The cabin crew was attentive, friendly and hospitable. I did not expect to be addressed by name in an Economy cabin. IFE offers a great selection, and the food was a lot better than expected. A truly genuine Australian hospitality, and an improvement from my previous experience with Qantas a few years ago on transpacific flights.

We flew Qantas from Sydney to Heathrow via Dubai (QF1) in Economy. Had flown from Brisbane to catch this flight and arrival and transit were perfect. Boarded in Sydney easily and left on time. We had window and middle seats, and aisle seat was occupied. Seat was average economy in regards to comfort and leg room - didn't expect anything different. Was able to sleep on and off the whole way to Dubai. The A380 is such a quiet and smooth plane. Have done several flights to LAX on the Boeing 747, and this is so much quieter. (Do prefer the 747 though for seat comfort and legroom though). The crew to Dubai were excellent - service was efficient, cheerful and nothing seemed to hard. Our meals were all quite tasty and we weren't left feeling hungry. Drinks were offered regularly, and wines, coffees, soft drinks were all available. Empty trays were quickly removed. Definately give that sector 5 stars. Dubai to Heathrow sector was different. The crew were welcoming and happy, but the service once in the air was not as good as previous flight. Meals were still good, but slow in coming and not quite hot enough. No wine was offered at all on this flight (which would have made the remaining 7 hours flying time more relaxing and helped sleep a bit more). Breakfast was brought around when we started descending which we thought was not well planned. Felt like we had to rush so trays could be removed before landing. No second coffees were offered - after nearly 27 hours in the air, another beverage would have been appreciated. This crew just didn't seem to be as efficient as previous crew. Would still fly Qantas when possible as we have found that the majority of flights and crew are efficient, professional and cheerful.