Qantas Airways

Melbourne to Singapore return in economy class. Check in quick and friendly, the Qantas lounge at Melbourne airport is always a pleasant experience, we enjoyed a late breakfast and glass of sparkling wine. Also lounge in Singapore is good, excellent food but is busy and can be quite noisy. Our flights were very pleasant, spotless aircraft, pleasant crew and very good catering, for economy class it doesn't get much better. The trip however got off to a bad start . A Qantas reservations agent who we spoke to on the phone prior to the trip was arrogant and unhelpful giving us wrong information which caused us some concern before we could check in. Needless to say the check in agent put our minds at rest and apologised for the wrong and misleading information we had been given. I would rate the airport and flight experience at 9, excellent, however the appalling reservation agent, not only rude but incompetent spoiled our dealings with Qantas on this occasion.

Flight departed 5 minutes early. No IFE on this aircraft. Used own iPad for entertainment. I noted many others doing the same. As flight departed mid-morning, banana cake and drinks offered. Flight staff friendly. Seat comfortable on this 1.5 hour flight. Arrived five minutes early. Bags however did not come onto belt until 20 minutes later.

Disappointing flight I expected Qantas to do much better, given their pricing is close to much better Asian and Middle Eastern competitors. The plane was old and tired, and the IFE was poorly-responsive, resolution poorer than most good economy classes and seats were worn and uncomfortable. A seat cover mitigated some of the hardness but it was mediocre at best. Dining was also disappointing - snapper was overcooked and over salted; potatoes were dry and bland. The wine list and desserts however, were of quite a high standard. Perhaps the only saving grace was its staff - who were attentive and friendly, with just the right amount of cabin presence. Overall, if I am paying a premium to fly Qantas, I expect their business class to be of consistent standard.

My wife and I recently returned from a two month trip to Australia and looked forward to a relaxing journey back home on Qantas. My seat was in the centre, my wife taking the window seat, and just prior to departure a late comer arrived to take his outside seat - he was absolutely huge. How he got into the seat was a guess - the result was my trip home some three hours spent with this enormous passenger legs spread out covering most of his seat and half mine - the armrest just disappeared! To say this trip was uncomfortable was an understatement - how is it the cabin staff don't see this? I'm sure this happens on other airlines, but this should not occur when passengers pay big money and expect a comfortable trip.

The flight was delayed 1.5 hours due to a late arrival of the aircraft and a missing passenger. Seat was comfortable with enough leg space. Service started soon after take off, everyone received a bottle water and a tasteless bickfords lemon cordial was offered. No hot towels was a bit of let down. I ordered my meal online using select on q eat ( blackmores waghu beef with mushroom sauce and polenta) but the crew forgot about it so I took the beef cheeks with bbq sauce. Bitter infused garlic bread roll looked very tacky. The food wasn't too bad loved the salted caremel chocolate mousse. Crew was very attentive. Ice cream and beef sliders with hot dog offered soon before landing. Overall Qantas has gone downhill over the years with the food compared to other carriers.

We flew from Glasgow to Sydney via Singapore with Emirates, and on the Singapore to Sydney leg we had the misfortune to fly Qantas which turned out to be the worst flight we have been on! For a long haul flight, it was worse than a budget airline. Cramped and uncomfortable seats, fast food chucked down in a bag with plastic cutlery. Unprofessional and sloppy cabin crew, not doing cross checks when told, allowing passengers to wander about when seat belt sign on and serving breakfast far too late. Emirates were totally professional and a comfortable flight and food service. Suffice to say we will not be flying Qantas again - not a good impression of Australia!

An overbooking policy is commonplace enough, but do not assure a full-rate paying Qantas passenger 2 days prior to her flight that you will not put her at a later flight nor downgrade her to economy due to overbooking business class, and confirmed that everything is ok the day before the flight- only for her to rock up on check in and be told that you can offer her a later flight or a downgrade. The very thing the Qantas rep promised will not happen. What is more, a Qantas staff slipped up. After first telling me it's because I was last to check in, after several question let slip that I was earmarked to be bumped. It is unethical and unprofessional.

Flew Qantas QF28 from Santiago to Sydney in Business Class. I selected a seat upstairs on the B747. Flight was relatively empty with only half the seats occupied. Flight crew were attentive and friendly. Meal options varied and well prepared. Slight delay on departing and offered extra drinks prior to departure. PJ's provided upon boarding. Seat was comfortable offering a pleasant sleep. Many options on IFE. Great time to arrive in Sydney as immigration is empty and out of airport in 25 minutes.

Sydney to Hong Kong with Qantas. Friendly, experienced cabin crew even if a little unsure of whether they had aperitifs on board (they did). Old plane, with old first class still in place and I chose seat 1A, a dated and dirty first class seat from last century. Proved perfect as I have a few broken ribs but crew were excellent and the seat is better than the other Skybeds in Business Class. Food was mediocre. Veal and potato pie, heavy entree. Fish main was overcooked and rubbery with horrible potatoes, didn't finish it or have desert. Pre landing snack of noodle was pleasant. Really limited IFE. Excellent landing in typhoon affected weather. Captain kept us informed of AFL score, nice touch.

I just tried to book with Qantas online, one way from Hong Kong to Melbourne. The card payment screen was not accepting Mastercard or Visa showing an error "We are having difficulty accepting the form of payment type provided". After calling the bank they said there is no error and to speak with Qantas. I called Qantas who said it's probably an error and they could book over the phone, but it will cost £110 more. When asking why I should pay more for their website error when they are the same company, I was told more people book over the phone so that's why it costs more. Customer service is shocking especially when it's their error.