Qantas Airways

The Qantas staff were all smiles on boarding, we had seat 1D/F and were offered water, juice or champagne. Nice start to the journey, hot towel. Perfect, dinner selection was a lovely soup followed by a choice of 3 mains. Can't fault on the food. After dinner we had to wait some time till our tray was taken away and while we waited we were not offered a second drink with dinner or tea or coffee after dinner. Qantas went from fab to bad. The flight attendant spent most of her time hidden away in the front galley. This was a first for bad service on a Qantas flight Every time we have flown QF across the ditch the service and food has been the best we just love it.

Staff excellent, from check in to Qantas club where the assistant tried to locate my sun glasses from a previous flight, to serving attendants in the Club Lounge. It was my birthday and my husband mentioned this at check-in and it was excellent treatment after that. My disappointment was the old plane and really cramped seats which were the worst I have travelled in. I thought that with Qantas only recently recommencing this route after several years in abeyance, that they would have gone all out to impress and promote the service with the best planes, but this was not to be sadly.

A superb Jetconnect flight (a subsidiary of Qantas) from Melbourne to Wellington. The flight was almost full but a very personalised, friendly, efficient crew. Drinks flowed, meal service prompt, tasty and well presented. Overall a great flight. The return Wellington to Sydney flight also provided impeccable service, staff friendly and personal.

Not a fan of the A330-200 cabin layout, with the middle seat of 3 blocked off with wasted space. Deliberately seated close to front due to previous experience seated towards back of cabin proved a wise choice. Reason for this is the drinks and meal service first. Seated at back of cabin (containing 36 seats) were being served their lunch 30 minutes before landing, I had already finished and on the second round of drinks. Cabin crew was attentive and efficient, perhaps robotic and a lot to do with 36 guests in just over an hour. Enjoyable flight

We flew Brisbane to Perth on September 1st to connect with our flight through to Rome with Qatar Airways. We were lucky to fly on one of the updated Qantas A330s, with the new business class modules. I sat in 5A and was impressed with the quality of the new layout which has lie flat beds and a 1x2x1 layout with plenty of room, and standards practically the same as international. The service by flight attendants was first class and very attentive. The food was a selection of Neil Perry dishes with some very fine Australian wines to choose from. It seems Qantas is working hard to improve its domestic business class. I will not hesitate to fly Qantas again.

I flew Qantas Airways from SYD-ADL with my father who needed wheelchair assistance and my mother who could not walk very fast because of medical condition. The wheelchair assistance in Sydney were great and the airline personnel was very considerate. Once on board, it was obvious that the senior crew member were very dedicated in her job. She provided pillow, blankets and a very "personal touch" to ensure one's comfort. Food was very tasty and more than 2 drink rounds were offered through out the flight. Inflight entertainment were shown over a public screen in this older aircraft. In newer aircraft, individual screens will be available. Upon arrival, the ground crew only provide wheelchair assistance up the ramp of the aerobridge and once inside the airport, it is expected that the travelling companion rendered the assistance. I would definitely fly with QANTAS again.

Qantas has varying standards of product offered on the same domestic route. Qantas currently service the east/west route with Boeing 737-800s, A330s fitted with older seats, and A330s fitted with the newest business suite. Passengers booking a business class ticket don't quite know which experience they'll get. To make it worse, while Qantas has a number of newer and updated Boeing 737s in its fleet, it regularly rosters older Boeing 737s on the east/west route. These aircraft lack video on demand and current-gen seating. As a result, the level of comfort between the Boeing 737 and A330 aircraft is further widened.

Whilst many reviews are negative, my whole experience was great. (Compared to a previous flight 5 years ago which made me hesitant). Check in and departure faultless. Plane not too full on way to LAX so could lie down. Service was very good, and amusing. Had ordered Vegetarian Meal, but on reflection would opt for regular meal next time. No amenities kit offered, but then I always take my own items so no problems. Arrival a little late into LAX but priority bag tags on luggage so transfers easy. Return to Australia however had a bit of drama, due to fog in Sydney, flight from LAX to NYC delayed, which meant about a 10 hour wait in the very boring JFK. Qantas were great and handed out food vouchers, we were informed of delay, but I was already en route to JFK. Flight change over quick when it did arrive, only to find power outage at LAX meant that pax had to be checked in manually on a list. After about 2.5 hours wait we were on our way, but again due to missed connections we flew in to Sydney instead of Melbourne and there was a super effort to get everyone home on earliest flights they could. As this whole thing was due to weather it was not Qantas fault and I thought they did a great job in the circumstances. Staff were great and service very good. Would not hesitate to fly Qantas again.

The offering in Premium Economy is quite good. Seats are comfortable and cabin service is friendly. The inflight entertainment is very good. The choice of drinks is also very favourable.

I may be biased as a Qantas FF but once again a very good level of service on QF2. Flew in the Premium Economy cabin and top rate service. It is business lite. Small touches as addressing by name..Mr X. Downsides, I was in seat 24J which is right next to the washroom so plenty of traffic coming past even though being an exit row there was nothing in front. Personal downside is that the IFE is stowed in the armrest and on the A380 service it is always nice to see take off and landing on the skycam which is not possible in PE or business. First world problems. All in all a very satisfying experience again from our national carrier.