Philippine Airlines

Customer Reviews

4 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 695 reviews
6/10
4 star Skytrax Rating
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5/10

Philippine Airlines customer review

(Singapore)

MNL-SGP. Was told flight has been delayed till 1800h then was again told flight has been delayed and was finally told at 1845h that flight has been cancelled. The staff was of no help at all and could not answer any questions being asked by passengers. No explanation was given for the cancellation. PAL could have done better in handling such situation.
Seat TypeEconomy Class
Value For Money 12345
no
8/10

Philippine Airlines customer review

(Canada)

MNL-YVR-MNL B777-300ER. Service and inflight entertainment great. Each economy seat has it's own AVOD. Food was good.
Seat TypeEconomy Class
Value For Money 12345
yes
na

Philippine Airlines customer review

(Australia)

MNL-SFO-MNL. Service extremely poor Manila to San Francisco travelling with a child. We were charged US$100 for requesting bassinet seats for our child and the lady beside us travelling with babies wasn't charged at all! We then discovered no bassinets were available. We completed a formal complaint on the plane regarding the overcharge and no response from Philippine Airlines has been forthcoming. On the way back from San Francisco to Manila we were only charged $US50 for seats with a bassinet. The policy isn't consistent! Terminal two in manila travelling to SFO was just appalling - the lines were not organised.
Seat TypeEconomy Class
Value For Money 12345
no
8/10

Philippine Airlines customer review

(Switzerland)

MNL-TAG-MNL. Flights on time. Check-in quick and very friendly in MNL not always the case. Cabin crew good but still the same pattern. Men and elder lady FAs friendly. Some of the younger ladies more interested in their appearance than being there for passengers. Snacks fine and choice of water coffee and tea. No OJ anymore but second runs. All in all a good experience for the price paid.
Seat TypeEconomy Class
Value For Money 12345
yes
8/10

Philippine Airlines customer review

(Philippines)

MNL–SIN–MNL. Arrived on time but spend quite some time since there is a long line in the check-in counter good enough I got a window-seat. Inflight entertainment is average - A340-300 and not the Boeing B777 with AVOD. Inflight meal is tasty and good enough for a 3.5 hours flight. Flight attendants hospitable and helpful. Flight back the same long line in the check-in meal was fantastic.
Seat TypeEconomy Class
Value For Money 12345
yes
4/10

Philippine Airlines customer review

(Australia)

SYD-MNL-SYD B777 is quite new and IFE was good enough for a 7-hour flight although the movie channel on MNL-SYD was unavailable for the first two hours. SYD-MNL food was average flight attendant in our cabin section was friendly. MNL-SYD plane actually left on time but staff was rude and abrupt with service. It was more the female staff who looked like they were afraid their make-up would crack if they smiled.
Seat TypeEconomy Class
Value For Money 12345
no
7/10

Philippine Airlines customer review

(Philippines)

MNL-SIN return economy. Check in at MNL terminal 2 was slow but moving considering the number of flights departing and the limited ground crew available. Traveling with 3 kids we were allowed to board early Crew on both legs (same ones) very friendly and chatting with passengers and helping with carry on baggage to facilitate boarding. An hour before landing my youngest had severe motion sickness and the flight attendants were quick to help me clean up the mess and freshen the air. Food however was terrible both legs.
Seat TypeEconomy Class
Value For Money 12345
yes
7/10

Philippine Airlines customer review

(United States)

I had limited expectations for my flight from LAX-Manila. Yes the cabin interior is a bit tired Business seat was not flat food won't blow anyone away and AVOD had limited selections but it wasn't bad. We made the scheduled intermediate stop in Hawaii to add fuel and then another 11 hours to Manila from there. The service was fine and FA's were friendly enough. All in all I would say that it wasn't bad and if you would rather get there a little faster then this is an OK option.
Seat TypeBusiness Class
Value For Money 12345
yes
9/10

Philippine Airlines customer review

(Hong Kong)

HKG-MNL Economy class. The flight wasn't delayed (I seem to remember this being a regular occurence at Manila airport). The cabin crew were friendly and no problem when I requested an emergency exit seat. The ticket price was great so no complaints.
Seat TypeEconomy Class
Value For Money 12345
yes
9/10

Philippine Airlines customer review

(Canada)

YVR-LAS-YVR A340. A lot of legroom and space on A340. Clean restrooms good food choices for the 2.5 hour transborder flights. IFE only showed the airshow. FA's very nice quick service. At YVR the airport displayed the gate area wrong so the ground staff came looking for us instead of using the PA's. Very nice as they lead us to the gate directly.
Seat TypeEconomy Class
Value For Money 12345
yes