Philippine Airlines

Customer Reviews

4 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 680 reviews
6/10
4 star Skytrax Rating
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10/10

Philippine Airlines customer review

(Canada)

MNL-SYD. Check-in swift B777-300ER with a clean interior. Cabin Crew professional attentive to safety and delivered service with a smile. Call bells were promptly answered. The dinner was delicious. Y Class touches included footrests small amenity kit with eye shades newspapers offered USB access at each seat easy to use IFE with great audio and video choices and cabin announcements were kept to a minimum by the crew resulting in minimal disruption for the night flight. The only setback was the cabin temperature which was kept very cold. Would certainly fly PAL again as they provided a friendly service which was value for money.
Seat TypeEconomy Class
Value For Money 12345
yes
9/10

Philippine Airlines customer review

(United States)

CGY-MNL. Check-in very fast and agent friendly. A319 seats very comfortable legroom aso good. FAs friendly - 4 FAs serving the economy section. Peanuts and cookies served. IFE is drop- down LCDs airshow map then a tv show.
Seat TypeEconomy Class
Value For Money 12345
yes
6/10

Philippine Airlines customer review

(Philippines)

RUH-MNL. B747-400 is not refurbished interior of aircraft showing its age. Seats are not comfortable overhead bin are shaking inflight entertainment is very poor. FA friendly and professional food excellent. The advantage is direct flight from Riyadh to Manila. I hope PAL will use new aircraft on this route - it should be equipped with better inflight entertainment and comfortable seats.
Seat TypeEconomy Class
Value For Money 12345
yes
3/10

Philippine Airlines customer review

KTM-HKG. Food was good service was nice. Cabin crew would promptly attend to you when you buzz them. Ticket was cheap compared to other airlines flying KTM to HKG. All in all would fly again with them if they keep their on-time schedule.
no
8/10

Philippine Airlines customer review

(United Kingdom)

Manila to Melbourne business class in new 777 and was very pleased by the experience. Only problem was arriving early and having to wait for quarantine officers to arrive. The seats lack privacy but comfortable (not lie flat) good service and good IFE. Food average.
Seat TypeBusiness Class
Value For Money 12345
yes
8/10

Philippine Airlines customer review

(Philippines)

MNL-ILO-CEB-MNL in economy class. Check-in was fast and efficient. Offered coffee tea juices and some peanuts and biscuits during these short flights which I think reasonably ok. Newer planes and friendly service from the attentive cabin crew.
Seat TypeEconomy Class
Value For Money 12345
yes
9/10

Philippine Airlines customer review

(United States)

(HGK-MNL) One way business class. Surprising good experience. check in was fast business class lounge was excellent. Plenty of food drinks periodicals. Excellent service in flight. Too bad the little things hurt PAL. Seat was not fully operational. Luggage was the first on the carousel. I have had good experience with PAL in Biz class and will continue to use them into Manila.
Seat TypeBusiness Class
Value For Money 12345
yes
7/10

Philippine Airlines customer review

(United States)

SFO-MNL-SIN businessrefurbished 747-400 with Recaro seats. Service very good. Seats are not proper lie flat). I found it hard to sleep for long periods as I kept sliding down. Food was very good though wine service was odd. I had to select red or white wine before the meal and there didn't seem to be an option to switch between courses. Transfer in Manila was very weird. They weighed my hand luggage and I had to remove my laptop to show that it was under some weight limit (I had no questions or issues in SFO). Manila business class lounge is an utter joke. Mind you SFO lounge is not that much better.
Seat TypeBusiness Class
Value For Money 12345
yes
8/10

Philippine Airlines customer review

(Australia)

MNL-PPS-MNL. A320 outbound clean service friendly - only tea/coffee and nibbles but only one hour flight. US$100 return fare very reasonable. A330 on return also near new and excellent service again.
Seat TypeEconomy Class
Value For Money 12345
yes
8/10

Philippine Airlines customer review

(United States)

MNL-SFO B747-400 business class had the new interior with new seating carpets and panels. The seats are angled lie flat type but much more comfortable than the old. Service was impeccable. Meals were very good. Only wine choices were red or white. Did not use the personal video as this was a night flight.
Seat TypeBusiness Class
Value For Money 12345
yes