✅ Trip Verified
| Poor custom resolution and horrific in-flight service. Unsanitary seats, exposed to biohazards. Philippines Airlines does not compare to ANA or Korean Air. Ratings say it all on Skytrax. The passenger in front of me vomited all over the seats in front of me. The vomit leaked through the seats and piled up on my carry-on bag tucked under the seat in front of me. A putrid, sour odour overtook our seating area. Unknowingly, I reached for my carry-on to grab some snacks and found a coat of liquid all over my hands, which transferred over to my lap easily. After smelling it, I was well aware it was vomit. With another 10 hours left in flight, I knew this had to be cleaned up or my nausea would've caused another vomiting incident. The flight attendants did not offer to clear the area and clean it. Proper airlines would have had the required cleaning agents and sanitized and deodorized the area as it is a biohazard that exposes fellow passengers to health risks. Empathy would have been appreciated knowing I had 10 hours left to fly in such an awful predicament! Moreover, I had to ask the flight attendant for wet towels and bags four times, stressing each time how much vomit I was dealing with, only to receive a few each and every time. Half of my carry on holding my snacks and documents were tossed out due to having traces of vomit on it. I also had to sit with my legs up on my seat for 10 hours since I could not extend my legs under my seat due to the vomit. I wreaked of vomit as well. When I contacted their customer resolution detailing my horrific flight and asking for a refund, it took them months to get a final response - a lot of "I hope you can be assured we are looking into this matter." Finally I received no resolution in their final email with a refusal to compensate me in any way. Not even a voucher! I am not one known to be a complaining consumer, but the way this was handled in-flight and from a custom resolution perspective is unjust and uncaring. Try Cathay Pacific or Japan Airlines. This is no professional or compassionate airline.