Philippine Airlines

Customer Reviews

4 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 914 reviews
5/10
4 star Skytrax Rating
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10/10

"Service on-board was great"

(Saudi Arabia)

Trip Verified | It was the cheapest Business Class ticket during the peak season (Christmas Holiday). Service on-board was great with crew being hospitable and attentive to requests. Food was OK, cannot complain about for the price paid. I will continue flying PAL for as long as they keep the price reasonable.
AircraftA330
Type Of TravellerSolo Leisure
Seat TypeBusiness Class
RouteRiyadh to Manila
Date FlownDecember 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes



25th February 2024 : Philippine Airlines response

Hi there, C! We're delighted to hear that you had a pleasant experience with us, especially during the peak season. It's fantastic to know that you found our Business Class service great, and our crew hospitable and attentive. We strive to ensure that our passengers feel well taken care of throughout their journey. Your feedback on the food is duly noted. Rest assured, we continuously work on enhancing our services to meet and exceed your expectations. We look forward to welcoming you on board again soon!

6/10

"things that have to be improved"

(Philippines)

Not Verified |   My flight with Philippine Airlines PR 101 was good, but with some downsides. The moving map was not working and the wifi was also not working, and the flight attendants did not fix those problems. However, the inflight entertainment system was fantastic, but there were no games. The food tasted so good and they were generous enough to give me a hot towel. Overall, it was an okay flight, there are things that have to be improved.
AircraftA330-300
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteHonolulu to Manila
Date FlownApril 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes



11th February 2024 : Philippine Airlines response

Hello, Angelito. Thank you for flying with us. We appreciate you taking the time to share your feedback with us. We apologize for the inconvenience you encountered with the in-flight services, particularly the malfunctioning moving map and Wi-Fi connectivity. Your feedback has been duly noted, and we will take proactive measures to ensure that such technical issues are addressed immediately in the future. Rest assured, we are committed to providing reliable and seamless services to enhance your travel experience. We are delighted to hear that you enjoyed our inflight entertainment system and found the food to be delicious. Your compliments regarding the quality of our meals and the provision of hot towels are greatly appreciated. Your constructive feedback regarding the absence of games onboard has been duly noted, and we will review our entertainment offerings to better cater to the preferences of our valued passengers. Once again, we thank you for your valuable feedback, and we look forward to welcoming you on board Philippine Airlines in the near future.

1/10

"370 usd to check in our pet"

(Netherlands)

Trip Verified |  We travelled with Philippine Airlines some time ago, The staff was helpful and very kind with the check in. Nothing to complain on that. But we are also traveling with our pet dog and online and on the website the price to travel with your pet was about 250 usd. Once we wanted to pay for the dog they tried to ask for 600 usd, we didn't agree to it and eventually we needed to pay a price of 370 usd to check in our pet. Even as the website said otherwise. We mailed and tried to call but no response.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteManila to Bangkok
Date FlownMay 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no



11th February 2024 : Philippine Airlines response

Hello, Harley. Thank you for choosing Philippine Airlines for your recent travel experience, and for taking the time to share your feedback with us. We sincerely apologize for the inconvenience or confusion you encountered regarding the pet transportation fees during your flight. Your feedback regarding the discrepancy between the online price and the amount requested at the airport is duly noted, and we assure you that we are investigating this matter thoroughly to prevent such instances from occurring in the future. We strive to uphold the highest standards of customer service and transparency in all aspects of our operations. Please accept our apologies for the difficulty you experienced in reaching us through email or phone. We understand the frustration caused by the lack of response, and we are committed to improving our communication channels to better assist our valued passengers. Should you require further assistance or wish to provide additional details, please don't hesitate to visit our Help Page at https://pal.my.site.com/s/. Our team will be more than happy to look into your concerns and provide the necessary support. We appreciate your patience and understanding in this matter. Your satisfaction and comfort are of utmost importance to us, and we look forward to serving you better on your future travels with Philippine Airlines.

1/10

"no refund in my account

(Australia)

Not Verified | First flight with them was in May, flight delayed one hour, no big deal for me but staff never bothered to notify, flight back delayed 3 times for four days, again no real problem for me. Flight attendants were good. Second time in September i had to cancel flight and asked for my refund which i was told will take three months. By December i send them a reminder and they told me it was being processed, by 29th December i received email with "receipt" attachment that said refund was credited to my account, no refund in my account. Repeated emails with no replies, used chat function on Messenger 2nd February and after a few hours i again received email saying refund credited to me account, again no refund in actual account. My advice stay away and pay more to a different airline.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteSydney to Manila
Date FlownJune 2023
Value For Money 12345
no



3rd February 2024 : Philippine Airlines response

Hi, Antony! We deeply apologize for the challenges you've faced, and we genuinely regret any inconvenience caused during your recent experiences with Philippine Airlines. Your feedback is crucial, and we want to address this matter promptly. To ensure that your concerns are thoroughly investigated and resolved, we kindly request you to submit a follow-up request through our PAL Help Page. You can access the page using the link provided below: Link: https://pal.my.site.com/s/ We understand the importance of your refund and want to assure you that your case will receive the attention it deserves. Our dedicated team is committed to working towards a resolution and ensuring a smoother experience for you. If you encounter any difficulties with the submission or have additional details to share, please feel free to include them in your follow-up request. We appreciate your understanding and patience as we work to address this matter promptly. Thank you for bringing this to our attention, and we look forward to assisting you through our PAL Help Page.

10/10

"staff service onboard was superb"

(Philippines)

Trip Verified | Ground staff at Hanoi airport were great. Bit early so was first in the queue. Check in was a breeze and flight was on time. Food onboard was okay for a three and half hour flight with a choice between pasta & beef. What made this an excellent choice over its competitors was the price. As usual staff service onboard was superb.
AircraftA320
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteHanoi to Manila
Date FlownDecember 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes



3rd February 2024 : Philippine Airlines response

Hi, S Bardin! Maraming salamat for your wonderful feedback! We're thrilled to hear about your positive experience with our ground staff at Hanoi airport. Being among the first in the queue must have added a great start to your journey. It warms our hearts to know that the check-in process was a breeze, and your flight with us was punctual. We're glad you found the onboard meal options satisfactory for your three-and-a-half-hour flight, and we appreciate your kind words about our competitive pricing. Salamat po for flying with Philippine Airlines! We look forward to welcoming you on board again soon.

1/10

"Transit is primitive"

(Australia)

Trip Verified | Transit is primitive to say the least. Went down to get baggage checked in, tiny boarding gate with broken escalator, and Philippine airlines guy refuses to send someone to get my bag back because my flight leaves later, even though the inspection guys are free. Expects me to wait standing (no seats) for a couple of hours in a small crowded space. Canceled the rest of my flights with them. Who is going to put up that incomprehensible service.
AircraftA321
Type Of TravellerSolo Leisure
Seat TypeBusiness Class
RouteKuala Lumpur to Manila
Date FlownJanuary 2024
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no



26th January 2024 : Philippine Airlines response

Hello, Peter Barker. We sincerely apologize for the inconvenience you experienced with Philippine Airlines. We understand the importance of efficient and courteous service, and we regret that we fell short of meeting your expectations on this occasion. Your feedback regarding the transit process, including the challenges you faced with baggage check-in and the condition of the boarding gate, is duly noted. We take your comments seriously and will investigate the issues you raised to prevent similar occurrences in the future. Regarding your specific experience with our staff's response to retrieving your baggage, we apologize for any confusion or inconvenience caused. We strive to provide prompt and helpful assistance to all our passengers, and we regret if this was not reflected in your interaction with our team. We would like to learn more about your experience to address your concerns comprehensively and ensure that appropriate measures are taken to improve our services. Please consider reaching out to us through our PAL Help Page (https://pal.my.site.com/s/) to provide further details about your transit experience. Once again, we apologize for the inconvenience and frustration you encountered during your transit with us. Your feedback is invaluable to us as we continuously strive to enhance the quality of our services and the overall passenger experience. Thank you for bringing this matter to our attention, and we hope to have the opportunity to welcome you on board in the future, providing you with the excellent service that you deserve.

10/10

“It was a breeze”

(Philippines)

Trip Verified | Flight time was adjusted a few times however it wasn’t a big deal for me since I had a long lay over in Manila. Wonderful staffs at the check in desk. It was a breeze since I already checked in on-line a day earlier and only need to get my physical boarding pass. Ticket was cheaper compare to its competitor.
AircraftA320
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteDaraga to Manila
Date FlownDecember 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes



22nd January 2024 : Philippine Airlines response

Hello, J Baccay. Thank you for taking the time to share your experience with Philippine Airlines. We appreciate your feedback and are delighted to hear that you had a positive overall experience with us. We apologize for the inconvenience caused by the adjustments in flight time. Flight schedules can be subject to changes, and we strive to keep our passengers informed in a timely manner. We're glad to know that this did not pose a significant issue for you, especially considering your long layover in Manila. It's heartening to learn that you had a smooth and pleasant check-in experience with our wonderful staff at the desk. We aim to provide efficient and friendly service to make your journey as comfortable as possible. We're pleased that checking in online in advance helped streamline the process for you, and you were able to obtain your physical boarding pass effortlessly. We understand the importance of providing value for your travel investment, and we're pleased that you found our fares to be a cost-effective choice. Thank you for choosing Philippine Airlines, and we look forward to welcoming you on board again in the future!

9/10

"meals and beverages need a bit of improvement"

(Saudi Arabia)

Trip Verified | We supposed to leave on-time, however once on the runway queued for take-off the pilot announced the plane had technical problem so we taxied back to the terminal. The repair took almost two hours and we were off. Midflight, champagne run-out or maybe they just didn't want to refill since our flight is coming from Manila which means they must have stocked up on supply. Now as for the technical problem, we can never compromise safety especially with harrowing aviation news nowadays. It is in the soft products more specifically on the meals and beverages that need a bit of improvement. Service was great.
AircraftA330
Type Of TravellerSolo Leisure
Seat TypeBusiness Class
RouteManila to Riyadh
Date FlownJanuary 2024
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes



16th January 2024 : Philippine Airlines response

Hi, B Halsen. We highly appreciate your patience and kind understanding regarding the delay of your flight. We assure you that your safety remains our utmost priority. However, we would like to apologize for any inconvenience that the said delay has caused. Our team is actively working to minimize these disruptions and to ensure that you reach your destination safely. We're truly sorry as well if we were unable to refill your choice of drink on your flight with us. We'll have your reported experience forwarded to the relevant offices for their attention and service enhancement. We highly appreciate taking the time to share your experience with us and we leave you with our commitment to continually enhance our services for our valued passengers.

10/10

“things went smoothly”

(Philippines)

Trip Verified | Flew during the Christmas Holiday rush but things went smoothly from check-in to arrival at Manila. Ground staffs at DRP Airport were all-smiles despite hectic schedule. Departure & Arrival were on-time.
AircraftA320
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteDaraga to Manila
Date FlownDecember 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes



14th January 2024 : Philippine Airlines response

Thank you for taking the time to share this with us, B Abalos! We aim to provide our passengers with a seamless travel experience and we're glad to learn that we were able to do so on your flight with us. We highly appreciate your support and we hope to see you again on board!

10/10

"striving to better their service"

(Philippines)

Not Verified | Travelling back for work after spending Holiday Season means huge crowd and sold out seats. This, however, did not dissuade staff from providing excellent service especially on the ground at DRP Airport. Was warmly greeted at check in. Had an international connection and my baggage was checked through to my final destination despite holding a separate ticket. This means no hassle of collecting and re-checking in at MNL airport. Flight left DRP on-time despite a bit unfavorable weather on that day. I can see Philippine Airlines striving to better their service.
AircraftDH8
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteBicol to Manila
Date FlownJanuary 2024
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes



11th January 2024 : Philippine Airlines response

Hi, Michael! Thank you so much for sharing your recent travel experience with us. It warms our hearts to know that despite the bustling holiday crowd and fully booked seats, our team at DRP Airport managed to provide you with excellent service. We're thrilled to hear about the warm greeting at check-in and the smooth handling of your international connection, making your journey hassle-free. It's fantastic to know that your baggage was seamlessly checked through to your final destination, even with a separate ticket. We understand the importance of a smooth travel experience, and we're delighted to have contributed to that for you. Kudos to our team for ensuring that your flight left on time, despite a bit of unfavorable weather. Your kind words motivate us to continue striving for excellence in our services. We appreciate your recognition and look forward to welcoming you on board again soon. Safe travels!