Philippine Airlines

Customer Reviews

4 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 908 reviews
5/10
4 star Skytrax Rating
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Philippine Airlines customer review

(United Kingdom)

Poor from start to finish: Baggage allowance increased to 30 kgs from 1 July 2014 but is only applicable if the tickets were purchased after 1 July - had to offload one bag or pay £600 excess. No apologies from carrier and no literature from carriers representatives at LHR that showed this clause. Seats were damaged and IFE did not work. Return flight two hours delay with no reason. Delay to LHR from main hub totally unacceptable. Carrier evidently does not realise it will lose its customers with service like this. SQ here we come next time. Goodbye PAL.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service N/A
Food & Beverages N/A
Inflight Entertainment N/A
Value For Money 12345
no
5/10

Philippine Airlines customer review

(Philippines)

I flew from SIN-MNL Sunday (01-04-15). Onboard there was no IFE AVOD no IPAD's and no headsets were distributed to us on a sophisticated A321 plane. Their seat was also tight you can't stretch your feet out very well reclining of seats are very difficult to use and when you recline the seats they squeak. The service has been improved over the past years FA's are accommodating however the purser was not accommodating.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment N/A
Value For Money 12345
no
2/10

Philippine Airlines customer review

(United Kingdom)

Whilst in the Philippines we had to arrange 3 separate flights around the country and back to the UK. Never again will I travel with this incompetent airline x1 late by 3 hrs x2 charged £90 (5000 peso's) for two suitcases (38kg) that I couldn't book on via their website x3 pre booked seats the day before flying out of Manila to LHR. When we arrived at the airport they said they had overbooked and wanted volunteers to take a flight two days later but with the compensation package of two rtn flight tickets. In the end 15 mins prior to departure they upgraded us to business class sounds nice and it was but surely they need to get their act together and not overbook a flight on 5th Jan 2015 one of the busiest days for returning.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
2/10

Philippine Airlines customer review

(United Kingdom)

Philippine Airlines have a very long way to go if they are ever to be considered seriously on the long haul route from MNL to LHR. Seats are too narrow leg room is very limited. I have been flying Europe to Asia and back frequently since 2006 and they rank well below SQ EK BA KLM CG and Malaysia Airlines. Food is dreadful - poor quality tasteless lack of variety and on my flights to BKK SGN and BKK over the past 3 months they always run out of food choices. There is absolutely no reason why the cabin crew should not understand simple requests. It wasn't even a cheap ticket this time round. Basic courtesy and attentiveness is non existent no blanket is given.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
na

Philippine Airlines customer review

(United States)

My flight was delayed by approximately 3 hours from Puerto Princesa to Manila International airport. The offered reason was due to traffic congestion in Manila. However while we waited Cebu Pacific and Air Asia both sent at least three flights to Manila International Airport. Employees were prompt to try to expedite my connection. However the flight was so delayed that I missed my connection and was forced to spend a night in Manila. The employees were able to arrange a hotel within an hour and to put me on a flight very early the next morning. However the hotel they arranged (Palm Plaza) was located approximately 1 hour away from the airport! Why would they choose this hotel when there are multiple hotels right across the street from the airport. Other points of note. When I arrived in Manila they forgot to put the connecting passengers checked-in baggage on the baggage claim which significantly delayed us. The planes used for domestic flights are extremely cramped. You will be very lucky to fit your knees into the seats. I would highly advise not using this airline.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
3/10

Philippine Airlines customer review

(Philippines)

Flew PAL from BKK-MNL last December 2. There was no in-flight entertainment - no music nor videos. I felt like flying a low cost carrier. Baggage was released very late; it took more than an hour before my luggage appeared at thr carousel. PAL has become an inconsistent airline in terms of service.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
6/10

Philippine Airlines customer review

(Philippines)

Average domestic flight with this airline. Snack offerings are chips but the peanuts disappeared and a rather limited choice of drinks (water tea or coffee). If you wanted more you could buy from their buy-on-board menu which was rather limited. The overhead screens that you usually see on PAL's A320s have disappeared too. Cabin crew were fine and the seat is comfortable for a short route. Overall I'm happy to fly this airline again.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
10/10

Philippine Airlines customer review

(Australia)

Melb-Manila in Business on A340 Aircraft. Seated in front row of Business Class with more leg-room than I have ever had in my life. Seats more than comfortable but a little old fashioned. Service from the impeccably dressed crew was excellent with a wide range of food and wine on the menu. Flight departed on time and landed 10 minutes early. Just be prepared for the chaos that is Manila airport!. Overall a terrific flight which ticked all the things you need when traveling in Business Class. Can say I would certainly fly with them again if this flight is any indication.
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
5/10

Philippine Airlines customer review

(Philippines)

Flew PAL from Bangkok to MNL 3 December. Food was good seats ok but major disappointment was the lack of in- flight entertainment. There were no videos nor audio entertainment. PAL has to be consistent with their service.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
8/10

Philippine Airlines customer review

(United States)

MNL-KIX-MNL. I was pleasantly surprised. It was my first trip on them and I would fly them again. For starters my ticket was very inexpensive so that is always a plus. It was actually less expensive on Philippine Air than some of the other local budget carries and I got to check a bag for free. Departed Manila on time and arrived in Osaka about 35 minutes ahead of schedule. Meal was Japanese Curry Beef which was tasty and the mango jelly that came with it was delicious. The one disappointing thing is only one drink service but they did give me the entire can of soda so can't complain about that. During my stay in Osaka I got the news of typhoon heading towards the Philippines so I decided to change the ticket last minute to get back earlier and the change fee was only 100 USD which in this day and age is amazing. There was also no increase in fare. The crew on the flight home did a really commendable job as the circumstances they were dealing with could have been trying. I have never been on a flight where the seat belt sign was on almost the entire time it was 4 hours of bumps turbulence and grabbing the seat handles but the crew despite being interrupted 3 times and having to return to their seats were able to complete their meal service clean up and duty free. I had the pork dish which wasn't bad and the fruit platter was refreshing and quite good. I am a big fan of their inflight entertainment concept - they don't have the usual movie screens (at least not on the A330) but instead you can stream from their library right into your tablet laptop or MAC however their library left a lot to be desired. I really think their system is the new way to go but they need to improve the selection of films. They also offer in flight WiFi but I did not use. I'm not sure what their selection is like on their long haul flights but they could upgrade to some more modern movies on the short international routes. They're not the best airline in Asia I've flown but they're not that far behind either. The food was good service good and planes clean. The inflight entertainment concept is cool but needs improvement. I would definitely fly them again.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes