Philippine Airlines

Business class flight from YVR to Manila and back. I boarded the plane first in business class as I am a senior citizen. No one else was in the business class when I boarded immediately a stewardess approached me to ask what I wanted for breakfast. I said just a bun and two small packages of butter. The following morning she handed me a rice porridge. I asked her what happened to my order she looked at me with a blank look and said she would come back in a few minutes. She went through the aisles back and forth ignoring my request. I called a different steward who offered me a croissant and said they ran out of the bun I ordered the day before. The meals inflight were sub-standard pork salted fish fried rice. The drinks were limited to juices and a small selection of wine. The seats are narrow and the pillows were dirty. The head phones were dirty and they wouldn't issue new ones. I've flown many airlines before with PAL next time I'll have to go back to Cathay Pacific.

Economy Class LHR-MNL-LHR. Plane was an A340. 2 meals and 1 snack provided which were fairly good although on the return journey they had run out of the Beef Sandwich (given cake instead) however after a while some more supplies of the Sandwich were found and distributed to those customers who wanted them. Mini hand held IPads were given out early on in the Journey (Both Ways). Seats given on the Outward journey Row 9 and on the Return Journey Row 30 we all sat together. Staff pleasant although no snacks available ie peanuts. All in all fairly pleasant.

I'm a Japanese tourist flown on Tokyo-Manila-Kalibo flight (MNL-KBO was with PAL) It was my first time flying with this airlines and I think I expected too much. The cabin crews were unfriendly and rude. This has been the worst airline I've flown with I felt like I was flying a LCC. The terminal in Manila was pretty small and congested.

Flew Manila-Melbourne-Manila A330-300 economy 3-3-3 seat configuration. Service is good. Plane is new but I find the seats very narrow and uncomfortable. Can't avoid to brush elbows with your seat mate. I used to take PAL for many years to help economy but I will be avoiding this new A330 by all means. The old A330 and A340 with 2-4-2 seats are more comfortable than this new A330.

BKK - Manilla - Kalibo intl and return. Even if flight is supposed to be executed by PAL all airplanes were from Philippine airlines. On time flights and new airbus 320 on the BKK-Manilla flight. Manilla - Kalibo only 45 minutes flying but still very nice airplane. No personal TV on these flights but that was not important. Service friendly food average but surely not better or worse then average European airline. Nice experience surely after reading so many bad comments about this airline. I think they are reliable and would surely fly with them again.

Flew round trip Honolulu-Manila and Manila-Cebu on an Airbus 330 and Airbus 321. The airplane was spotlessly clean the seat mechanics were easy to manipulate and the meals were good. The cabin crew on both legs were superb: friendly and knowledgeable. Honolulu is a popular destination for Filipinos as the return flight from Manila was fully booked. Pleasantly surprised at the quality of service. They get a top rating from my experience.

Very disappointed in the air-line. First of all flying from Melbourne to Manila we received a phone call 45 mins before the flight stating that the air-line had changed the flight time leaving two hours earlier they asked whether I got an email I said no I didn't get that. We were rushed through and made the flight with 5 mins to spare. The planes have no flight entertainment which is very dated. They said they have wi-fi to a watch a movie through your phone but the wi-fi wasn't working 8hr flight with not too much to do very frustrating. Now I'm catching a flight from Manila to Bacolod this flight has been delayed for more than 3hrs the reason no plane! Do yourself a favour and book Qantas or another respected air-line.

Flew SIN-MNL-SIN. Onward flight was on time food was so so staff service is great. Return flight was also on time food was good staff service is great. Both flights used A320s which don't have personal IFEs.

This is the second time I used PAL (PR721) on my trip to Manila and I was very disappointed this time around. First off my seat wouldn't recline so I asked one of the steward to move me to another seat. They couldn't find any in my class so I had to stay in my seat for the whole 15-hour flight! I asked instead for two extra pillows to cushion my back since the seat was faulty (plane pillows are incredibly small so I asked for two extras) - no extra pillows. This is the most uncomfortable flight I have been on and I do travel a lot. Next - no personal entertainment system. For a 15-hour international flight from London Heathrow to Manila there were only three overhead screens in our cabin! Needless to say you can't choose what you want to see. Last but by no means least the food was atrocious! Plane food is not the pinnacle of gourmet but I've been on flights (e.g. Emirates JAL Singapore Ethiad even PAL in 2014) where the food was decent. This time it's just appalling. My homebound flight in 20 days is still with PAL so I still have these things to look forward to! Though needless to say I'm flying with other airlines next year and will give PAL a miss.

MNL-MEL. Airbus A333 that was introduced to the route (plus MNL-SYD) to replace the old A340s. No IFE in economy but if you ask a flight attendant they will usually obtain an iPad should there be spares as these are standard in business class. I moved and had three seats to myself better than the herringbone layout in business. I slept quite well. Food OK unlimited drinks if you so wished. Some turbulence with a conservative Captain leaving the seat belt sign on for longish periods. Punctual which is now typical of southbound and to a lesser extent northbound (due to busy MNL airport) with PAL on its three Australian routes. Cabin crew fine and aircraft (which was only six months old) clean.