Pegasus Airlines

Not Verified | We checked in for a flight on 29th March to fly from Turkey to Georgia. There were zero issues and their staff didn't notify us that our bags were slightly over the limit. Our flight was cancelled. After 14 hours of waiting, we checked in for a second time (and their staff mentioned nothing about our bags being over the limit). Once we were through security, we were pulled aside and asked to pay 200 Lira for our bags being slightly over the weight limit. Naturally, I tried to refuse because we were not told about it. Had their staff told us we could have moved some items from our luggage to our hand luggage and avoided the mess. We were told that if we did not pay, we would not be allowed on the flight. It then turned out that the 200 Lira was actually 480 Lira (approx £40 pounds). Two of their employees checked our luggage in with a smile and then had the audacity to inform us that we were slightly over the weight limit. Tto add insult to injury, one of our suit cases is now broken and they are refusing to refund the money.

✅ Trip Verified | I used this company flights few times and it was with troubles always. My flights were delayed from 1 till 3 hours, which was unappreciated especially when I was in transit. Their customer service is always unavailable - you cannot call them from any country exclude their native Turkey, but if you are there and trying to call them - they don't answer in 90% cases. They provide no answer by proposed on site WhatsApp, and by e-mail on noticed time (it's over 48 hours each time). But when they answer you it is absolutely inapplicable, because they provide you link to website or info from website only and never answer to your solid question. Usage of their services it just waste of money, time and your mental health. And when you onboard finally you should pay for all - including glass of water. I have extremely worst experience with this company!

✅ Trip Verified | Pegasus Airlines lost my bag. I filed a report at my destination airport, but even after multiple mails and calls, they didn't seem to care at all. I applied for a refund, but was offered a ridiculous amount of money. After three months, I finally received one half of the refund, but the other half is still missing. Pegasus does not answer my mails. I will never fly with this airline again, even if they offer the cheapest prices.

✅ Trip Verified | I booked my flight back home on Sunday as we have to work on Monday. After checking-in and dropping my bag. I was informed that the flight was cancelled. Which is not the best news to hear of course. There was a long line of passengers that does not move, they wanted us to fly the next day, an offer that normally i won't refuse. However I had several meetings the day after that cannot be simply cancelled. It feels like they are throwing us from one person to another with no respect. I tried to find a reservation to a close airport. However they cancelled all their trips to the north due to weather reasons. There was no refund. My bag still did not arrive after 2 months.

✅ Trip Verified | I would like to thank the Pegasus team in Istanbul for the service and hard work they provide in this difficult time after Turkey suffered from the earthquake. The flight was delayed 2 hours and I missed my connecting flight. Considering the whole situation on the country and bad weather conditions, I suppose that delays may happen. Pegasus provided me with another ticket, free hotel stay till my next flight and food. Thank you.

Not Verified | Pegasus Airlines is your worst nightmare! Never ever take it if you have a choice. It’s not only because of impolite crew members who don’t even greet their customers on board, horrible sits and 2$ tiny water bottles. I took a flight from Sharm-el-Sheikh to St. Petersburg via Istanbul and since the first flight was delayed we missed the next flight and got stuck at the airport for next 10 hours without water, food or any further information regarding our flight. There was a Pegasus counter in transfer zone with 4-6 absolutely useless and incompetent employees doing nonsense. We were around 30ppl from different flights and it took 10 hours of queuing while Pegasus workers were doing nothing just making a mess with documents (losing boarding passes, taking passports and never bringing them back) and shouting at their customers. Finally after 10 hours of desperation they somehow figured out that a lot of passengers don’t even need a visa to enter Turkey and could be delivered to the hotel anytime. Than it took 2 hours for bus to pick us up and additional 20mins standing outside (0C in Istanbul and dozens of people flying back from Egypt in their summer clothes and not expecting winter strolls around snowy Istanbul) The most horrible flying experience in my entire life, choose any other airline if there’s an option never fly with Pegasus if you don’t want to ruin your day/vacation/physical and mental health.

✅ Trip Verified | Worst airline. I lost my connection flight from Istanbul to Doha from Manchester. Wasted 1 day and no information for the delay. The next day flight they booked from Istanbul to Doha is delayed again 2 hours. I will not recommend Pegasus airlines for this unacceptable approach. I had to lose my 2 days for the travel and such a tension in the airport when I missed the flight. I had to pay for the evisa for the stay in the country for the next day flight. No information or e emails or nothing from the airline.

✅ Trip Verified | It was my first flight after 6 years not flying anywhere. I didn't know the world has changed so hard that they didn't include food and drinks in the ticket price anymore. As you might know, Russian citizens cannot use their bank cards outside Russia due to some restrictions from Europe. So I was carrying some Euro in cash. I bought it in my Moscow bank the day before my trip. How was I supposed to know that all of my money were old Euros and I wouldn't get nor food, neither drink onboard? Seriously, the flight attendant took my 10-euro bill, then another one and returned them to me saying: I am sorry, you get no food and no water for 3.5 hours because your money is old. But what I had really gotten there was a huge amount of frustration and anxiety for 3.5 hours because all I could think about on that plane was are all my money old? I had no problem with my cash anywhere after that flight. And I am curious if I get something to drink on my way back? What kind of money do you accept on your planes? Why don't you serve free water to your passengers?

✅ Trip Verified | Pegasus lost my luggage, couldn't find it after 3 weeks and offered a ridiculous compensation of 248 Euros for which i had to pay 17E of transfer fee, bringing it down to 231 Euros. Not only do they not compensate for the trouble caused but their luggage refund hardly covers a bag with a few clothes. They may be able to bring people from point A to point B but don't seem to take much responsibility beyond that.

✅ Trip Verified | Shocking experience! The worst uncomfortable and crammed seats I have ever seen, secondly there was no water running in the sink in the lavatories which surely is a concern with covid and all. The cabin crew arrived to our flight very late and because of that our flight I’m Doha was delayed and we nearly missed our connection flight. Cabin crew are unfriendly , always have angry closed faces and frown upon being asked anything like if we are disturbing them. I also saw the cabin crew refusing to give a cup of water to a pregnant lady who was flying on that 7 hr flight and had no euros because she was on a connection flight. No inflight entertainment is offered and the crew won’t dim the lights on an overnight flight preventing passengers from sleeping. But after all this for a traumatic first experience what really caused my biggest concern was the fact that several passengers (probably about 10!) started taking their bags and opening luggage compartments (and leaving them open) as soon the plane landed and it was still in taxi. The cabin crew turned a blind eye on this and one of them was actually sleeping on her seat next to us! Meanwhile a bag ended up falling out from the open compartment into a passengers head seating in aisle because this was allowed whilst the aircraft was still running taxi for a further 10 minutes.