Pegasus Airlines

Customer Reviews

2 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 424 reviews
4/10
2 star Skytrax Rating
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1/10

"very rude staff"

(Italy)

Trip Verified | The worst airline, very rude staff. I’m sure I’m not traveling with them ever again. I have the residence permit of Italy and the staff was not accepting and she decided to bother me so much over no reason.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteMilan to Istanbul
Date FlownMarch 2024
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"my bag was nowhere to be found"

(Hungary)

Trip Verified | Worst customer service I have ever experienced. I missed my flight when transiting in Sabiha airport on my way to Dammam. Due to this, first thing I did was go and ask about my bag through all their offices at the airport and no one was of any help until one guy who told me my bag was sent to Dammam. I asked over 5 times if he’s sure and he said he was. I arrive in Dammam a day later and my bag was nowhere to be found. I filed a complaint and my bag was found but the status was “awaiting arrival at airport” for over a week. No one contacted me during this time, after I contacted them they said my bag was found but I need to arrange the delivery myself, I asked for a number and I was told they don’t know. If the airline itself that lost my bag doesn’t know how to get it back who should? After much talking they tell me I need to pay 280 USD to get my bag back when my flight was 160 EUR in total. This is an absolute joke and I don’t recommend anyone to fly Pegasus. Until now I haven’t received my bag.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteBudapest to Dammam via Istanbul
Date FlownMarch 2024
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"like a flying Ghetto"

(United Kingdom)

Trip Verified | Istanbul to London Stansted. I have some very serious concerns about the flight. Firstly the positives! The website is intuitive and easy to use. The check-in staff were very professional and friendly and managed a substantial number of passengers in an orderly manner. The flight itself departed on time. However, there were disruptive passengers onboard the flight. I had a dreadful couple sitting behind me who constantly hassled the staff and asked stupid questions to the cabin crew in an aggressive manner. It was clear to me that the man behind me was either mentally ill and or under the influence of drugs. He was pulled up by the cabin crew for smoking in the toilets. The smell of dope in the cabin was disgusting and offensive. The same man kept bashing the back of my seat. Bizarrely, I heard one of the cabin crew asking the man behind me for his passport. I suspect there was an immigration concern. Why were such people allowed to board the aircraft? It was a disgrace. It was like a flying Ghetto, a nightmare. The A321 seemed quite new and was clean. There was no IFE and not even a route map. I will not use this airline again.
AircraftA321
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteIstanbul SAW to London Stansted
Date FlownFebruary 2024
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no
1/10

“They are rude and reckless”

(Canada)

Not Verified | The worst airline and least organized. Their customer services provide the wrong info and don’t deliver the service they promise. The airline is never on time and the luggage is handled very poorly. They don’t respond to emails and they don’t respect personal property. They are rude and reckless.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteAntalya to Rome via Istanbul
Date FlownJuly 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no
1/10

"enjoy dealing with clueless staff"

(Germany)

Not Verified | Pegasus Airlines takes the cake for sheer incompetence. They trashed my suitcase, messed up the delivery, and topped it off with a laughable 30 euros as compensation. Are they serious? This airline is a total disaster. If you're into travel nightmares and enjoy dealing with clueless staff, go ahead and book with Pegasus. But if you value your sanity and money, steer clear of this airline – they're the epitome of incompetence.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteBerlin to Moscow via Antalya
Date FlownJanuary 2024
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
1/10

"they had stopped boarding

(Lebanon)

Trip Verified | I had a flight from Paris to Beirut, they delayed the flight on the same day of departure. I made it to the airport 2.5 hours before take off but they had stopped boarding and agents were no where to be found. i called the airline and the website that i booked from but they said there is nothing they can do. i had to book and pay for another flight on another day, also i had to skip work and book a hotel. i have been trying to contact Pegasus for more than 2 weeks now but no one is helping. they are refusing to give me a refund or at least replace me and my husband's ticket and of course no compensation.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteParis to Beirut via Istanbul
Date FlownJanuary 2024
Ground Service 12345
Value For Money 12345
no
1/10

"One of the worst airlines I have flown"

(United Arab Emirates)

Trip Verified | One of the worst airlines I have flown. The flight was delayed from Manchester to Istanbul resulting to miss my connecting flight. I wasn’t able to avail for hotel entitlement as it requires for a visa to enter Turkey. Staff in the information desk are rude and couldn’t communicate properly to the affected passengers. Avoid this airline as much as you can.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteManchester to Istanbul
Date FlownJanuary 2024
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"should be avoided"

(Turkey)

Trip Verified | It is delayed on both directions of my flights at least an hour, causing me miss two connecting flights. The weather conditions weren’t even bad that caused the delay (15 C with light rain, and other day with all clear skies); and most importantly, the captain provided wrong information regarding the amount of delay continuously. Based on my experiences, Pegasus should be avoided with all costs. I will personally never use their services again.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteIstanbul to Oslo
Date FlownJanuary 2024
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
3/10

"20 euros for the front row seat"

(Russian Federation)

Trip Verified | Online check in now is a chance for the airline to extort money. If I don't choose a seat I am placed in the last row, next to a toilet. You get my 20 euros for the front row seat now, but I will remember to place your airline in the end of the list when searching for flights in the future.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteHelsinki to Istanbul
Date FlownJanuary 2024
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
2/10

“shameless rip off airline”

(United Kingdom)

Trip Verified | Firstly, they are always late due to their operations issues which makes you miss your transfer. If you are flying with them make sure you have at least 6-7 hours wait at Sabiha Gokce as no matter what they will be late. I flew with them a few times and honestly it’s not worth it. They pretend to be a cheaper airline but again when it comes down to sitting together or adding a luggage it comes out to the same price you will pay for a good airline and trust me it’s not worth it. So much of time wasted and stress. They are pathetic people, lie to you all the time. I flew with them in November and due to some operations problem they were late to take off from Karachi Airport by 2 hours, and I missed my connection because of them in Sabiha Istanbul to London. What they did was gave me another flight for the next day and said they will pay the visa fees and give me a hotel and transfer. They said just write to us and we will refund all the money to you. Pathetic people lied to my face, didn’t gave any compensation at all. Now when I’m writing to them they are like it’s not our fault. Come on shameless rip off airline.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteKarachi to London Stansted
Date FlownNovember 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no