Pegasus Airlines

Customer Reviews

2 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 348 reviews
4/10
2 star Skytrax Rating
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1/10

"Change the name from Pegasus to Pega-bus!"

(Iraq)

Not Verified | I had a flight from Manchester to Erbil via (Sabiha Gökçen airport) SAW. My flight delayed by about 12 hours at Manchester airport - then, my flight delay at my connecting point was 24 hours! My bag was not transited to the next airport, instead, I had to buy Turkish visa and then check in and out to change my bag! Worst airline ever! Change the name from Pegasus to Pega-bus! A bus is a better than this airline indeed!
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteManchester to Erbil
Date FlownNovember 2021
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
1/10

"Had a delay of more than 9 hours"

(Albania)

Trip Verified | Had a delay of more than 9 hours. Completely understandable that weather conditions made this happen. But the irony is that for 5 hours in a row they made delay announcement for 1 hour only. So they kept the entire crew next to the gate. And by 4 o'clock in the morning they offered refreshments to us and told us flight wont happen at a minimum until 8am in the morning.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
Routeİstanbul to Pristina
Date FlownNovember 2021
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"so many better airlines"

(India)

Trip Verified |  Worst experience with Pegasus Airlines, please do not book the airline. It’s not worth the price paid for it. My flight had been delayed by 7.5 hours from Sebiha Airport in Istanbul to Kayesari Airport. There was absolutely no information conveyed about the same. The staff were not exactly approachable. On my return flight, there was a delay yet again. There are so many better airlines
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteIstanbul to Kayesari
Date FlownNovember 2021
Seat Comfort 12345
Cabin Staff Service 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"just headache and waste of time"

(Ukraine)

Trip Verified | Last time using this airline. My first airplane was late 10 hours reached Istanbul, to understand that i have to wait 24 hours to take my other flight. No one cared about us, no hotel, no food, they gave us nothing just headache and waste of time and ruining our vacation.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteKharkiv to Beirut via Istanbul
Date FlownNovember 2021
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
3/10

"worst experience I have had"

(Cyprus)

Trip Verified | We arrived at the airport 1.5 hours before check in with my husband and 2 kids, age 3 and 6. We queued for 20 minutes at a very slow check in where they informed us that out PCR tests should be in printed form and not on our phones. I said that we were not informed about that and that were on a holiday for 2 nights without printers. The lady with her little English was rude telling us that everyone else knew about this except us. She told is to go at a shop 10 meters away were we could print our tests and so we did. We got back 5 minutes after only to tell is that check in is closed and we should buy new tickets for the next flight, while she was walking away with her back on us. And so we bought new tickets for the flight 4 hours later. When checkin was open for the next flight we waited for 20 mins where they informed us that our PCR tests do not have a QR code on them and they will not accept us on the flight. We paid a private clinic to come to the hotel and do the tests and due to lack of information from both the company this happened. We managed to find our QR codes and go print them AGAIN . Communicating in English was very hard , and everyone was rude and did not seem to want to help or be u understanding. This is the worst experience I have had and I will never be back.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteIstanbul to Lefkosa
Date FlownOctober 2021
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no
8/10

"accept the fact that you get what you pay for"

(Turkey)

Trip Verified | Take-off and landing was right on-time, which usually is an issue for European low budget airlines. Service is good, prices are cheap for in-flight catering. Seats might surely be more comfortable but you shall accept the fact that you get what you pay for. Pegasus eventually became my go-to airline for short haul domestic Turkish flights with its high price-quality ratio.
AircraftBoeing 737-800
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteBodrum to Ankara
Date FlownSeptember 2021
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
1/10

"I highly do not recommend Pegasus Airlines"

(Lebanon)

Not Verified | I highly do not recommend Pegasus Airlines. As I was flying back to Beirut from Istanbul, a women from the airlines stopped me at the gate to check the weight of my carry on (that was already approved at the check-in) and obliged me to pay 100$ for the extra 2kg! She was very mean, impolite, unprofessional and unethical. She was talking to me in an unacceptable way, saying unacceptable words and repeatedly told me that she won't let me get on board without paying or she will throw away my baggage. On the website of the airline there is no mention of 100$ for 2 extra kg, they don't answer nor reply. No wonder Pegasus Airlines seems to be the 'cheapest' airline, they know other ways in stealing the clients money. Surely, no one I know will ever use Pegasus.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteIstanbul to Beirut
Date FlownJuly 2021
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
10/10

"Pretty good overall"

(Turkey)

Trip Verified | Smooth check-in, punctual take-off and landing, smiling crew. Booked the first row, adequate leg space. Middle seat is a bit cramped though, better choose window or aisle seats. No problem at all for a short haul flight. Pretty good overall. Highly satisfactory for a budget airline.
AircraftBoeing 737-800
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteAnkara to Bodrum
Date FlownSeptember 2021
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
1/10

"I didn't have a medical insurance"

(United States)

Trip Verified | My flight got cancelled from Istanbul to Amman due to the lack of information for the documents that needed to enter to Amman .. you need a negative PCR test, payment for the PCR test at Amman airport and a Medical Insurance. No staff mentioned "the medical insurance" until I got to the boarding, the staff told me I cant travel because I didn't have a medical insurance. If they told me while I was checking in, I would have time to make it and I will travel that day. They canceled my flight at the door and I didn't get any money back .
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteIstanbul to Amman
Date FlownSeptember 2021
Ground Service 12345
Value For Money 12345
no
1/10

"do not ever fly Pegasus"

(Czech Republic)

Trip Verified | Avoid flying Pegasus Airlines. Flight was delayed on the departure by 30 minutes due to late arrival, after take off pilot announced there are some technical troubles and we need to return to Prague, saying it will take around 30 minutes to fix. It was 1 hour and 45 minutes before we were in the air again. Service on board very terrible. "Due to Covid", as the flight attendant said, they do not provide any onboard food apart of basic snacks. Seat comfortable. Flight was diverted due to not clear reasons to another airport where no one was able to say what is going on. Crew disappeared and no information was shared. I was able to get what is going on only because my seat was in second row. No communication what so ever through speaker, after some time passengers who transfer could get out. It took almost 4 hours before they let anyone out and plane departed to original destination. Only 0.2 liter bottle of water was provided to us, terrible service from the crew and weak communication. I understand the reasons behind diverting flight to different airport were not caused by airline but the initial delay and lack of any communication after landing was the worse. For your own safety and piece of mind, do not ever fly Pegasus.
AircraftBoeing 737-800
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RoutePrague to Istanbul
Date FlownAugust 2021
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no