Pegasus Airlines

✅ Trip Verified | Terrible experience with this airline. Arrived 2.5h before to the check in counter, they took 1:45h to do the check in, they were super unprofessional. Had to run and go through a lot of trouble to be able to catch the flight. Terrible experience. Better to pay more and be safe.

✅ Trip Verified | We took a flight from London to Dubai and had to change a flight in Istanbul. The flight departed late by 50 minutes. The staff made no effort to welcome any passengers onboard. On the way I asked for a glass of water and was refused, was told pay £2 and buy a bottle. A totally unprofessional staff with no basic knowledge of how to treat their customers. Again the flight that we took from Istanbul was delayed by 25 minutes. On reaching Dubai we found one of our luggage was missing. It was not loaded from Istanbul, and were told it will come after 24 hours. DONT EVEN TRAVEL FOR FREE ON THIS AIRLINE.

Not Verified | I am not complaining about the flights although there seems to be more and more delays. I find the Pegasus customer service about as low as you can go, they don't seem to understand basic English and the response time is catastrophic. Their so called special offers for discounts are non existent.

✅ Trip Verified | Horrible. This airline can’t operate a flight without delay. This is my third flight with them in the past two weeks and all of them were delayed. Insufficient and rude staff. Amateur service. This is the cheapest airline but avoid it if you can. Your plans will be delayed so you will have to pay extra anyway. Avoid Pegasus Airlines.

✅ Trip Verified | Worst airline ever. All flights I took with them (4 flights total) were late by at least an hour. No food, no comfort, no service, no nothing. Its like taking a bus. Talking to staff was a nightmare, they barely spoke any language other than turkish.

✅ Trip Verified |  Departure from Germany to Turkey was about an hour delayed, the second plane from Turkey was 50 minutes delayed. We were asked on the flight from Istanbul to Beirut to pay 40€ extra for each bag we carry, no mattet what it is. The problem with that, is that we came with the same airflight company in the first flight from Germany to Turkey, and we were not demanded to pay, so who can explain the difference in rules since we are talking about the same company, two flights, same day. I did not get any receipt, what made me question the legetimacy of what they did. One employee wanted to put a label bag tag on my plastic bag that had only biscuits, which was personal property just like a purse, which I also had to pay 40€ for, for a rule I doubt that exist and also when it exists that mistreatment can not be justifible.

✅ Trip Verified | Even if its a low budget airline, the crew could say hello when entering the plane, instead of that, the crew member simple stood at the entrance with arms crossed. Seemed we were all unwelcome. Most of the staff unfriendly and no smile at all. Unfortunately i have no other choice then Pegasus to fly to Berlin as fast as possible, but their rudeness alone will make me choose a longer way next time.

✅ Trip Verified | Worst travel experience in my life. They lost my bag on a local 1 hour flight and their attitude was do not give a damn and actually blamed me for the check in process. Don't ever travel on this airline the customer service has the most frustrated individuals and the board of directors are absolutely negligent professionals. I have sent over 40 emails and calls for my luggage with very little response and still don't have my bag. Its a complete scam and lie. Do yourself a favour avoid this airline at all costs

✅ Trip Verified | Pegasus is a budget airline, its main objective is to transport people at the lowest cost possible. They do so by removing unnecessary services, such as onboard meals and so on. No one expects luxury treatment when flying with Pegasus. The last time I flew with Pegasus my experience was beyond awful. During check-in, I asked an airline representative to check my carry-on bag and put it in the luggage compartment instead of the cabin. Usually airlines don't charge you for this. Sometimes they even ask you to do it when the flight is full. Pegasus told me this wasn't allowed, but I could pay 50USD for extra baggage allowance and in that case they would be able to check my carry-on. I agreed. Upon arrival to my final destination, I discovered that a few items were stolen. The total amount of damage was insignificant. I reported this incident to the airline, but they refused to compensate the damage, saying "Pegasus's liability is limited" and "Pegasus accepts no responsibility for any liability over the applicable liability limits in accordance with legal regulations."

Not Verified | We are flying Amsterdam to Istanbul on 21 June 2023. We had a connecting flight on Pegasus Airlines towards Istanbul at 11.45 am. As we reached the gate the Pegasus staff were horrible, I was shocked how they treated a passenger like that. Very rude, very bad attitude. I’m very shocked I cancelled my one week vacation and came back home. I lost my baggage, still haven't got my baggage. It was my worst trip. I will never recommend this airline to anybody. Please avoid.