✅ Trip Verified
| Tel Aviv to Stansted via Istanbul. The flight from TLV-SAW-STN was good. As one would expect from low cost company. The service on the airplane was except from the fact you will not receive a cap of water for free and bring water on board in not allowed. We got our pre-ordered food and it was very good. On our way back to TLV, in SAW, in the gate after the boarding tickets scanned and right before we stepped in the sleeve to the airplane, we were stopped. Our bags were re-weighted and we were asked to pay $160 for over weight. We refused to pay saying all our bags were weigted in London. The team on the gate was very aggressive. They took our bags by force demanded our passports and boarding tickets and told us they will call the police (which they didn't). We still insisted not to pay they told us we are too dangerous to go on the airplane and that they cancel the flight for us. We told them we have a check - in bag on the airplane, they told us it will be removed (and he was not removed). After we went to seek for help in Pegasus offices in the airport, in the tickets office and in the check in desks supervisor, a lady appeared from the crew in the gate and talked with officer in front of us. After that they told us sorry we can't help you. They claimed we used violence that we didn't and that we are too dangerous. I was traveling with my family, 2 adults and 3 kids ages 11, 9 and 5. Eventually we purchased new tickets and arrived TLV 14 hours later then we should have. We spent the night in the airport with our kids. I will never fly again with Pegasus Airlines. It looks like the team in the gate was not part of the regular gate team but an ad-hoc team that after finished with us went on to other gate doing the same thing. Stopping passengers in the gate after scanning their boarding tickets, on their way to the airplane and weighting their bags with biased scale in order to take more money from them.